Visitors welcome, no time restrictions
On site parking
Farnham Mill Nursing Home has a Review Score of 9.9 (9.877) out of 10, based on 85 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 176 reviews.
Review from Wendy E (Daughter-in-law of Resident) published on 10 November 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for taking the time to do a review. All of the staff at Farnham Mill will be pleased to see it and do really appreciate it.
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Review from C H (Daughter of Resident) published on 25 September 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your review and taking your time to express so eloquently how hard everyone has worked at Farnham Mill. All of the staff take great pride and pleasure to keep everyone safe and happy.
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Review from E B (Daughter-in-law of Resident) published on 16 July 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
It is lovely for the staff to see your review and to hear she enjoyed her respite stay and could go home fitter and healthier.
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Review from Louise D (Granddaughter of Resident) published on 2 July 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for your kind review. We all enjoyed having your grandmother while she was on respite and we are so please she enjoyed her stay at Farnham Mill.
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Review from Robert B (Son of Resident) published on 1 July 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. Everyone enjoyed taking care of your mother and helping her with her rehabilitation while on respite at Farnham Mill.
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Review from G Y (Son of Resident) published on 20 May 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for your really kind words. It means so much to the staff at Farnham Mill for all the care they have given, particularly at this current time.
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Review from E W (Daughter of Resident) published on 30 March 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for your review. It means a lot to all our staff at Farnham Mill. It would be great to allow visitors again once the battle against Covid 19 has been won.
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Review from Valerie C (Daughter of Resident) published on 11 March 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. The training team and care staff are thrilled with your praise for the outstanding care your father received. We are also very pleased you always felt part of the family at Hill House.
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Review from P N (Daughter of Resident) published on 18 February 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
We are so pleased you and your Mother felt she was very well cared for. It was lovely to have her in the home and it was an honour to care for her. Thank you for your kind words.
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Review from Simon F (Son of Resident) published on 18 February 2020
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Review from S W (Respite Resident) published on 22 January 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you Susan for your kind review. We have loved having you in the home, you are always welcome. We can definitely make sure you get your coffee just as you like it next time.
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Review from P C (Son of Resident) published on 22 January 2020
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. We were honoured to have cared for your mother and we are very pleased she was happy at Farnham Mill.
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Review from J R (Sister of Resident) published on 19 December 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. Outstanding care is always at the centre of our homes and our team we are, very pleased to see visitors are able to see this.
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Review from Stuart H (Son of Resident) published on 11 December 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for taking the time to do a review for Farnham Mill and for acknowledging the exceptional care given by our team. We are honoured to care for your father.
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Review from Martin W (Husband of Resident) published on 27 November 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for taking the time to review Farnham Mill. We are constantly striving for outstanding care and to ensure our home feels like home to our residents and their visiting family and friends.
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Review from Angela J (Daughter of Resident) published on 19 November 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for your review. It was a pleasure to have your father on respite. We are very pleased he enjoyed his stay at Farnham Mill.
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Review from Jeremy A (Son-in-law of Resident) published on 11 November 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. We are honoured to care for your Mother. Everyone is constantly striving for outstanding care.
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Review from A H (Daughter of Resident) published on 30 October 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your review. We are so pleased your Mum is settling in and enjoying the variety of activities. We are honoured to care for her.
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Review from M E (Daughter of Resident) published on 22 October 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you very much for your kind review. We are delighted to be able to care for your Mother and we are so pleased she enjoys the range of activities our dedicated staff put on.
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Review from M H (Friend of Resident) published on 16 October 2019
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Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home
Thank you for your kind review. We are very pleased you too can see the improvement, we are so pleased to be caring for her.
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The Review Score of 9.9 (9.877) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 85 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 85 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.877 for Farnham Mill Nursing Home is calculated as follows: ( (891 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 1006 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 85 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 85 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Owner
Joined: 1988
I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.
I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.
Job Title: General Manager
Joined: 2014
Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.
Job Title: Home Manager
Joined: 2011
Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.
Job Title: Deputy Home Manager
Joined: 2022
‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.
I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.
Job Title: Resident Liaison Manager
Joined: 2023
My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.
Job Title: Hospitality Manager
Joined: 2022
I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.
My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.
Job Title: Head Chef
Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.
Job Title: Reception
I have been working at Farnham Mill as a front-of-house receptionist.
I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.
Job Title: Activities Coordinator
Joined: 2018
I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.
My passion is making our residents happy and I believe this is part and parcel of good care.
My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.
Job Title: Senior Nurse
Joined: 2019
I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.
On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.
Job Title: Senior Nurse
Joined: 2018
I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.
Job Title: Senior Carer
Joined: 2018
I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.
Job Title: Facilities Manager
My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.