Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN
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9.9 175 Reviews
  • Farnham Mill Nursing Home, Farnham
Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC.

Its aim is to provide the highest level of care for residents, in a dignified and compassionate way. With the best facilities and equipment, in a comfortable home with highly trained, experienced staff. The home has 60 large bedroom suites, with floor to ceiling windows, creating a very light and bright atmosphere. Outside there is a wonderful Mill Pond, landscaped gardens and a wildlife meadow. There is also a quiet courtyard garden with raised planters, all accessed by level flat paths.

Compassionate, caring and professional staff try to improve the quality of life for those who have chosen to live in the home. The approach is not 'one routine fits all', but rather a more personal care plan, that makes allowances for the individual's needs and concerns. There is a full and diverse range of activities in place to help residents pursue their personal interests

The residents are the heart of the home, helping chose the menus and even interviewing staff. Everyone at Farnham Mill wants the residents to be happy, well cared for and enjoy living at Farnham Mill.

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Care Provided by Farnham Mill Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (55)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Farnham Mill Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no time restrictions


  • Parking

  • On site parking


Farnham Mill Nursing Home Reviews (175)

Total of 175, showing 161-175
9.9

Farnham Mill Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 84 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 175 reviews.

Overall Experience

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Date Published

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Review from Helen G (Relative of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a relative's horrible accident, the need for respite was quite important. My relative has been made very welcome and is improving all the time. My relative has dietary issues so they were able to have a chat with the cook. All staff have been very helpful and welcoming.

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Review from Rosie D (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness to my mother during her stay at Farnham Mill Nursing Home was exemplary. The staff are excellent and cannot do enough to make residents welcome, special and safe. The rooms are beautiful and spacious and light and airy with nice furniture and accessories. The public areas are bright
and airy too with attractive pictures. I would not hesitate to recommend Farnham Mill to anyone needing nursing care.

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Review from V I (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my father's first experience of respite care and at 98 years of age, I did not take the decision lightly. Farnham Mill has recently opened and is of the highest standard. He was happy and well cared for, enjoyed the food and activities and found all the staff caring, pleasant and professional.
His room was well appointed and the communal areas comfortable and we3lcoming. The atmosphere always seemed happy and inclusive. He is willing to stay again for respite and hopes to go there for regular daycare once available. This is a good indication of how well Farnham Mill is working.

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Review from K D (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Farnham Mill for 4 weeks of respite care. The staff took the time to get to know Dad as well as all the other visiting family members. We were always provided with a warm welcome whenever we visited. The team ensured that all Dad's needs were met and he was well cared for during
his stay. They were polite, friendly, caring and very helpful. The home is modern and open plan, allowing socialising between the residents to take place alongside a varied activity programme. The gardens were a particular favourite.

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Review from Alex N (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Farnham Mill in August 2018 and from her first day, we have been nothing but impressed and thankful for the wonderful work from everyone at the home. It is such a warm, friendly and welcoming place and we are always greeted with a smile from everyone who works and lives here. The
care that is given to our mum has exceeded our expectations and our mum is always laughing with staff when we come here. We are so grateful to Farnham Mill for making a difficult time so much easier. Thank you.

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Review from T R (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Farnham Mill, I was so pleased that she settled in so quickly. She had nothing but praise for the staff, the food and loved her room.
Nothing was too much trouble for the staff and they were very welcoming to visitors. Lovely gardens and the home has a lovely atmosphere.

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Review from Raymond C (Respite Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing respite care following a fall, I stayed at Farnham Mill Nursing Home for three weeks.
During this time, I received excellent all round attention for my needs. Staff were attentive and well trained showing respect and care in a very happy environment. The home being new, is bright and welcoming
and is also furnished to a high standard. Having stayed here, I would willingly return if the necessity arose. Recommended.

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Review from Angela F (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's time spent at Farnham Mill, he was surrounded by such kindness, care and consideration. Nothing was too much for the staff, even the chef who happily, and without prompting, prepared food which she thought my father would enjoy to tempt his poor appetite. The staff were thoughtful
and proactive. We felt as though we had all been welcomed into a new family. As a bonus, all the rooms were beautiful and well thought out.

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Review from Kellie S (Granddaughter of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother recently moved into Farnham Mill for some respite and recuperation following a prolonged level of general weakness and inability to look after herself satisfactorily. Since her residence here she has greatly benefited from the most caring and helpful staff that have given her a wonderful
boost of positivity and helped her regain her confidence and independence, a truly wonderful facility that has changed her world and given my family at large a much less worrying time. I cannot recommend Farnham Mill and all of its very well trained and qualified staff enough. Thank you.

Reply from Laura Cooper, PA at Farnham Mill Nursing Home

Thank you so much for your kind and sincere review, it's very much appreciated.


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Review from Susan H (Wife of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was overwhelmed by the attention he received from the staff who all tried to make his respite stay a great experience. It really was "home from home". Everything is spotless and he enjoyed the attractive surroundings.
We will definitely use Farnham Mill again due to the wonderful time he
had here. Highly recommended!

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Review from Sue B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received palliative care for the last 18 days of his life. When he arrived he was very weak and was not able to eat solid food. He just wanted to be comfortable and looked after. The room we were lucky enough to be able to choose for him was light and attractive, which made all the difference
to someone at the end of their life. The staff, from management to cleaner, were so friendly and professional, it made the whole family feel at ease. Dad was treated with respect at all times and his dignity was maintained. At such a difficult time, I could not have asked for more.

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Review from Melanie D (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming and kind. Kept me well informed. Home only just opened so mum found it quite quiet and will look forward to perhaps staying again for respite when there are more residents. Everyone very caring and a good ethos towards dementia care is displayed throughout the home.

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Review from Peter B (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed some urgent respite care when my mother who is his main carer went into hospital.
Farnham Mill looked after dad amazingly, buying in his favourite ice cream, getting his hair cut and organising physiotherapy for him.
Everyone at the home was friendly and very caring and professional,
nothing was too much trouble.

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Review from Caroline A (Wife of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally, a home where my husband feels settled and cared for. I can’t recommend it too highly.

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Review from Gillian K (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was brought in for emergency respite care at a very difficult time for us, we were desperate not to admit her to the hospital and the care home manager visited us within half an hour of us calling, assessed mum and brought her in shortly afterwards all the staff have been fantastic in keeping
us informed of progress and are very caring with mum and the rest of the family. Facilities cannot be faulted.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 84 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Farnham Mill Nursing Home is calculated as follows: ( (879 Excellents x 5) + (106 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 994 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 84 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (13)

Alison

Alison Lee

Job Title: Owner

Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Sahlee

Sahlee Villalobos

Job Title: Home Manager

Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.


Helen

Helen Paterson

Job Title: Deputy Home Manager

Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.


I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.


Simon

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.


Maxine

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.


I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.


Sarah

Sarah Jupp

Job Title: Activities Coordinator

Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.


My passion is making our residents happy and I believe this is part and parcel of good care.


My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.


Binita

Binita

Job Title: Senior Nurse

Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.


On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.


Alma

Alma

Job Title: Senior Nurse

Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.


Irene

Irene

Job Title: Senior Carer

Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.