Fernlea

20 Torkington Road, Hazel Grove, Stockport SK7 4RQ
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7.8 9 Reviews
  • Fernlea, Stockport
Part of the Olea Care Group who have provided care to older people and young adults for over 30 years.
Olea Care Group is a family-owned and managed enterprise with three generations of family members actively involved in the day to day running and development of the business. Their family values coupled with their Philosophy of Care has resulted in many of the team being with them for over 30 years.

Located at the heart of Hazel Grove village in Stockport, nestled beside Torkington Park, an area of natural beauty, Fernlea was registered with the CQC in 2014 and provides first class accommodation and excellent care services offering residents an unrivalled level of care and support.

Through its design, Fernlea encourages both independent living and social interaction between residents and the shared living spaces are equipped with high-quality seating, tables, large screen TVs.

Each lounge overlooks the beautifully landscaped gardens, which residents can enjoy if the weather allows with views over Torkington Park.

Fernlea works closely with residents to produce a varied menu incorporating individual choices and traditional favourites; catering for all dietary requirements. The home's spacious restaurant serves high-quality meals made from fresh ingredients.

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Care Provided by Fernlea

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Claffey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Fernlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fernlea Reviews (9)

7.8

Fernlea has a Review Score of 7.8 (7.777) out of 10, based on 3 reviews in the last 2 years. Over all time Fernlea has 9 reviews.

Overall Experience

  • 7
  • 0
  • 1
  • 0
  • 1

Date Published

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6

Review from Sue B (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding feature I see at Fernlea is that all of the staff who I have come into contact with, care. The word care in this situation covers all aspects of my mother's care. From meals, to entertainment. From personal care to visits out. Not forgetting all the emotional/religious support given
when her loved ones die. This care does not stop with my mother, the staff at Fernlea care for the whole family.
Yes, there are times when my mother doesn't have her call bell answered within a few minutes, but that is usually at the times of day when everyone needs to go to the bathroom. The social activities range is very varied, and should suit most tastes. When moving into a care environment my mother had 2 wishes, to have an ensuite and to have a bacon sandwich for breakfast that someone else cooked. She has her wishes and I can see that although it is not her own home, she is very settled at Fernlea and is being exceptionally well looked after.

Reply from Louise Claffey, Marketing Manager at Fernlea

Thank you so much for your wonderful review! We truly appreciate your kind words about our team. We always aim to provide the highest quality care to our residents, and your feedback recognises the dedication of our team in achieving this aim. We are grateful to have such supportive families, and we look forward to continuing our journey together in the new year! I will be sure to pass on your kind words to our team.


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Review from Sue T (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has recently moved to Fernlea from living independently at home. Sadly, his health declined and after a very hard decision, he moved to Fernlea. Upon arrival, we were greeted by a very caring team and as a family, we felt so very reassured by this. My Dad has settled so well and just feels at
home. He's absolutely delighted with the care and wellbeing he is receiving by all the staff. I know he's now in a safe and caring residential home which gives me such peace of mind.

Reply from Louise Claffey, Marketing Manager at Fernlea

Thank you, Sue for your kind words! We are incredibly proud of our wonderful team and their dedication to delivering the highest quality of service! I will be sure to pass on your lovely words to our team.


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Review from Janice J (Friend of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When visiting care home in the evenings, doesn't appear to be enough staff on about 7 PM as when outside call button was used, there was a 20-minute delay in any staff at the main door, although busy, which is understandable.
Residents needing help (buzzing) and shouting, no staff around. Then as a
visitor, found a member of staff on a mobile phone sitting in corridor, while residents needing assistance, are they interested in their job!
Leaves a lot to be desired!

Reply from Louise Claffey, Marketing Manager at Fernlea

We pride ourselves on the resident experience and providing a high quality service and take comments such as this seriously as it does not reflect the usual positive feedback we receive.
I would like to assure you that our staff are fully dedicated to their roles and this is supported by a score of 100% satisfaction in our most recent resident satisfaction survey relating to the responsiveness, empathy, and care provided by our team.
I would also like to assure you that our staff are not permitted to carry mobile devices on their person during their shift. They are however allocated an electronic care planning device which they must utilise throughout their shift.
We value all feedback as this helps us improve our service. While we recognise we are not perfect we always try to do our best and invariably we are able to resolve matters quickly where concerns are expressed to us directly. We therefore invite you to discuss any concerns you have with our manager directly.


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Review from Kirk R (Brother of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusted with this place. Every time I visit my relative here the alarm bells from patients are just ringing and ringing. I visited my sister the other day who needed the toilet. I literally sat there for a whole hour and no one came to tend to her toileting needs, it is not isolated either
it is every time I visit. All you can hear is alarms ringing for hours.
It seems very understaffed and in my opinion, is a disgrace. It should not be functioning if it can not provide the level of care our loved ones require. I am currently in the process of making a complaint with the local council and this place should be closed and shut down until it has the staff to function correctly and provide a suitable level of care, not leaving my sibling sat for an hour in their own faeces.
On speaking to my son about it he knows a girl who works there and after discussing it with her she said that it is understaffed and when they do get the extra staff they quickly leave due to the high workload with short staff.

Reply from Louise Claffey, Marketing Manager at Fernlea

We pride ourselves on the resident experience and providing a high quality service and take comments such as this seriously as it does not reflect the usual positive feedback we receive.
We are disappointed that you felt the need to air your complaints on a public platform rather than discuss your concerns with our manager as per our complaints procedure, and in your failure to respond to any of our numerous attempts to communicate with you regarding your claims.
After thorough investigation, including conversations with your sister and her family, we have concluded that your review contains claims which are wholly and factually inaccurate.
For the avoidance of doubt, our investigation found that none of your claims regarding your sister's care could be substantiated. Additionally, we have a robust system for determining staffing ratios and at no point has Fernlea been understaffed.


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Review from Jan H (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year old mother has been a resident of Fernlea care home for 6 years now and we continue to be absolutely delighted with every single aspect of the service. The care team and management are fantastic and always find time to respond to my calls/questions and give us updates on my mother - even
when they are busy and under pressure (as has been inevitable during the last 2 years of the pandemic).


In my opinion, they seem to have coped extremely well with the extreme difficulties of the pandemic and have been very rigorous in terms of their safety/health procedures. My mother herself is always complimentary about the care staff and she enjoys the food and the activities. Overall I have rated it 5 stars for every single category, which is well deserved. Thank you, Fernlea.


Reply from Louise Claffey, Marketing Manager at Fernlea

Thank you very much for your lovely review! I will ensure that your kind words are shared with our team!


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Review from Paula D (Daughter-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Fernlea for almost 3 years. In that time she’s received first-class care with her changing needs well catered for. During Covid, staff went the extra mile to ensure the residents were able to keep in touch with family through a variety of mediums.


It can be

stressful all around when a family member needs to go into a care home. We feel that both management and staff have looked after us as a family and are mindful of our stresses and strains too. The team at Fernlea are professional, understanding and very caring. Thank you, everyone.

Reply from Louise Claffey, Marketing Manager at Fernlea

Thank you for your lovely review, Paula! We are incredibly proud of our team and their hard work and dedication throughout this period! I will be sure to pass on your kind words to our team.


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Review from Christine T (Mother of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through the difficult times of COVID, staff have gone above and beyond in keeping me informed. All staff are very friendly and welcoming at all times the care of my son is excellent, giving me great comfort when I'm not there. I look forward to hopefully in the near future all restrictions are lifted
and relatives and residents can mix again, enjoy time in the lovely home environment, the bistro and lovely gardens.

Reply from Louise Claffey, Marketing Manager at Fernlea

Thank you, Christine, for your kind words! We are incredibly proud of our wonderful team and their dedication throughout the COVID-19 period! I will be sure to pass on your lovely words to our team.


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Review from Sarah P (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad suffered a CVA and became a resident at Fernlea. I cannot thank the staff enough for their hard work and dedication. This makes my dad feel like he is at home. They have become his family. They are always smiling and enjoying their job. My dad could not have gone to a better place, we feel he
gets five star care. They go above and beyond each and every day.

Reply from Louise Claffey, Marketing at Fernlea

Hi
Thank you for taking the time to write such a kind review.
At Fernlea, we aim to create a welcome, comfortable, and happy environment that our residents are proud to call home.
We are delighted that you and your family feel at home with us and will relay your lovely comments to our team.


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Review from Janice G (Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So many of our care homes and staff get bad press, I had my own previous experience caring for my father and it did have some disturbing traits. I did not choose Fernlea it was thrust upon me due to unexpected events in my life.
As I walked in, I was surprised, no smell of urine! Silly but true. So
Fernlea, the staff in the main are aged between 20-40 and their attitude towards the residents is both caring and professional, the attitude is also mirrored by all who work at the home ie:- front of house, maintenance and activities. The bistro provides an excellent catering experience, a range of culinary delights, international and traditional. There are many more things I could say but I leave it with my two sons who say "you look well, you look happy and we know you are safe".

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Current Review Score: 7.8 (7.777)

Overview of Review Score

The Review Score of 7.8 (7.777) out of 10 for Fernlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Fernlea is calculated as follows: ( (24 Excellents x 5) + (4 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 36 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Fernlea is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 2 Positive Reviews ÷ 9.6 = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Laura

Laura Claffey

Job Title: Manager

Laura has worked within the organisation for over 20 years. Starting as a Care Assistant, through continual development she is now the manager at Fernlea


Louise

Louise Kivel

Job Title: Deputy Manager

Joined: 2014

Louise has been with Olea Care Group since the opening of Fernlea in 2014. Starting as a care assistant, Louise has been developed by the organisation and now has a role as Deputy Manager.
Louise has extensive experience working in the care sector and has an NVQ Level 4.


Frequently Asked Questions about Fernlea

What types of Care is Fernlea registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fernlea provide?

Palliative Care & Physiotherapy are other types of care provided.

How many Rooms does Fernlea have?

There are 48 Single Rooms.

What are the Facilities & Services at Fernlea?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernlea to the centre of Stockport?

2.9 mile(s) as the crow flies, distance by road may be significantly further.