Offering all inclusive luxury living
Respite stays for a minimum of 3 weeks
FNC payment additional to weekly fees
Visiting to the Marketing Suite will be available Monday - Friday 9am - 4pm, appointments not necessary
Limited parking to the Marketing Suite
Floryn House Care Home has a Review Score of 9.9 (9.932) out of 10, based on 40 reviews in the last 2 years. Over all time Floryn House Care Home has 40 reviews.
Review from S K (Daughter of Resident) published on 18 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for such a wonderful review. The team at Floryn pride themselves on the high standards of care we provide for our residents and we certainly do enjoy spending time with our residents and relatives alike. We look forward to welcoming you back to Floryn House very soon !
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Review from Val D (Private Carer of Resident) published on 12 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review . We are so pleased that he has settled so well and that you are happy with the care he is receiving .
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Review from Jane G (Daughter of Resident) published on 11 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review. We are really pleased that Mum has settled so well and that she is flourishing at Floryn House. We are proud of the culture and family feel of the home that makes residents and relatives feel so welcome. It is a privilege to look after her!
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Review from Lynne W (Friend of Resident) published on 8 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review. It is always nice for us to welcome regular friends and family into the home and give them a positive experience alongside our residents. We are hopefully looking forward to seeing you again very soon !
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Review from P A (Son of Resident) published on 7 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for such a positive review. We were thrilled that Mum has stayed with us and continues to enjoy her life here at Floryn House. She has made some lovely friends and is always out and about in the Home!
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Review from M B (Daughter of Resident) published on 1 November 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review. It was a pleasure to look after your mum and support your family at such a difficult time. We are also grateful that you are bringing another member of your family to Floryn House so that our relationship can continue.
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Review from J T (Niece of Resident) published on 25 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for such a lovely review. It is a pleasure to be able to look after your aunt and she has already become a large part of our Floryn family. The telephone issue has been escalated and we hope to be finding a solution very soon.
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Review from Babara R (Daughter of Resident) published on 23 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review. We are so pleased that Dad has settled so well and is enjoying his time at Floryn House.
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Review from J A (Resident) published on 18 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
It was so lovely to be able to help you in your hour of need! It's even more special for the Floryn team to know that you now wish to stay with us permanently. Welcome to our Floryn family and we know that you will continue to enjoy special times with residents and the team.
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Review from A M (Regular Volunteer) published on 17 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a wonderful review. It is a complete pleasure to have you as part of our family here at Floryn House. We pride ourselves in the high standard of care that we give and the warm and friendly atmosphere that everyone feels is so very special. Thank you for your continued support!
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Review from M B (Friend of Resident) published on 17 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review. I am glad that you had such a positive visit and we look forward to seeing you in the future.
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Review from Angie S (Daughter of Resident) published on 15 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so very much for such a positive review. It was such a special day when dad decided that he wanted to stay at Floryn rather than go home. He has very quickly become part of the Floryn family and it is an honour to be able to look after him and provide the care that he requires. To see him socialising with a glass of wine at lunchtime is a real pleasure and we are also thrilled that members of the family have so quickly become involved and are part of our team!
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Review from Lisa B (Granddaughter of Resident) published on 4 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for such a lovely review. Winnie the Therapy Dog enjoys visiting your Grandpa and the other residents daily and we are so pleased that Grandpa has settled so very quickly.
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Review from C B (Granddaughter of Resident) published on 3 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for this lovely review. It is a real pleasure to look after your Grandpa and we were thrilled when he decided to stay with us permanently. He has very quickly become a part of the Floryn family and has enjoyed socialising with other residents on a regular basis.
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Review from Alister L (Nephew of Resident) published on 3 October 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a positive review. It is so important to keep the residents stimulated with activities and for family members to be able to take part as well! Looking forward to seeing you back in the home very soon!
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Review from J F (Daughter of Resident) published on 24 September 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for such a positive review. It is a delight looking after Mum and we are so happy that she has settled so well. It's also been a positive activity for her to help at reception each morning! Keeping busy is so important for her and she has quickly become part of our Floryn family.
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Review from S R (Son of Resident) published on 28 August 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for this lovely review. We are so pleased that Dad has settled so well and is enjoying living here with us at Floryn House. Our activities manager has now started so there is much being organised and plenty going on!
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Review from J O (Daughter of Resident) published on 1 August 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you for such a lovely review it has been a real pleasure to be involved and facilitate Mum and Dad being together again and for them to spend quality time together. We are very much looking forward to our new activities manager starting so that activities can be fully organised and enjoyed.
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Review from Sarah B (Daughter of Resident) published on 17 July 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for this lovely review. It has been a pleasure getting to know you and your Mum and being able to ensure that she is happy and well cared for. We look forward to you visiting us on a regular basis and partaking in the cake of the day!
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Review from Fiona J (Resident) published on 16 July 2024
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Reply from Chelle Daly, Home Manager at Floryn House Care Home
Thank you so much for this wonderful review. It is a pleasure to be looking after you and ensuring that you are having the treats and the care that you deserve. You have very quickly become part of the Floryn House family which is lovely to see.
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The Review Score of 9.9 (9.932) out of 10 for Floryn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.932 for Floryn House Care Home is calculated as follows: ( (442 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 470 Ratings = 4.932
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Floryn House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Mar 2025
Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.
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Job Title: Home Manager
Joined: 2023
Chelle is the Home Manager and brings a wealth of experience as a Registered Nurse for 30 years and has managed care homes for 12 years. Chelle is passionate about providing a meaningful and stimulating environment for the residents and has received accreditations notably for providing excellent dementia and end-of-life care.
Job Title: Deputy Manager
Joined: 2024
Jacqueline is the Deputy Manager and has over 37 years of nursing experience having worked across a range of settings and more recently in nursing homes. Jacqueline is passionate about bringing all of her nursing skills to the role and ensuring that residents feel safe, secure and happy in their next chapter.
Job Title: Administrator
Joined: 2024
Kelsey joins the team as Home Administrator and is often the first person will come in contact with. With extensive experience in recruitment across various sectors, including healthcare, she firmly believes in the transformative power of person-centred care to bring about positive change.
For Kelsey, the residents and their relatives are the very heartbeats of their home, and she will stop at nothing to ensure they experience the utmost comfort and contentment. With a compassionate heart, she has devoted her entire career to assisting others in surviving and thriving.
Job Title: Head Housekeeper
Joined: 2024
Joyce has joined our team as our Head Housekeeper and has over 20 years of experience with her. With an eye for detail and a fun and bubbly personality, Joyce takes great pride in ensuring that our beautiful home sparkles and that the highest standards of cleanliness are upheld in our resident’s homes.
Job Title: Head Chef
Joined: 2024
Stuart has worked in catering for over 18 years, 16 of those years within care homes and is most passionate about the dining experience that our residents will be able to enjoy.
Whether choosing to eat in our beautifully designed dining rooms or preferring in-room dining, Stuart will work alongside our residents to offer a menu that encompasses their favourite dishes as well as some additional flavours and cultures. One thing you can guarantee is that they'll always be home-baked biscuits and cakes for our residents and their loved ones to enjoy!