Formby Manor Care Centre

67 Liverpool Road, Formby, Liverpool L37 6BU
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9.8 63 Reviews
  • Formby Manor Care Centre, Liverpool
Welcome to Formby Manor; a lovely and luxurious care home located in the coastal town of Formby.

Formby Manor is a purpose-built 76 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Formby Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Formby Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Formby Manor along with extensive terrace areas to the first floor.

Care Provided by Formby Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nikki Foster (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 3

Funding & Fees Guide for Formby Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,650 per week.


    We do not provide Nursing Dementia Care.


  • (these prices are only a guideline, please contact Formby Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking
  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Formby Manor Care Centre Reviews (63)

Total of 63, showing 1-20
9.8

Formby Manor Care Centre has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Formby Manor Care Centre has 63 reviews.

Overall Experience

  • 59
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Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Formby Manor one year ago and is happy and settled. It's a very homely environment and there is a happy, friendly atmosphere throughout the home. The facilities are of a high standard and there is a wide range of food choices to keep everyone satisfied. Lots of activities, films, outings,
games to keep everyone entertained. Formby Manor is an exceptional place due to the quality of the care provided. Everyone is committed to looking after the residents, making sure they are happy. All of the staff are very supportive of each other and the residents families. The Nursing team are first class and respond very quickly to dads changing health needs. Dad has great carers who know him well and importantly there is a strong continuity of care. I know dad is happy and in a safe environment.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

This is so incredibly lovely to read, thank you for your review this means a lot and I will ensure this is passed to the team, we love having your dad, he has a great sense of humour and a charming personality


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Overall Experience  Overall Experience 5.0 out of 5

My beloved dad moved into Formby Manor not long ago. As a family we were anxious and nervous about this new chapter in his life. However, we have found that our worries and concerns were not necessary. The manager reassured us from the very beginning and talked us through the process every step of the
way. Her kindness, knowledge and compassion is reflected by her staff and makes the care centre a home away from home for dad. Dad is thriving and loves living in Formby Manor and every time we visit we notice the lovely, warm atmosphere and we go home knowing that he is happy and well looked after. Thank you to all of the staff at Formby Manor Care Centre, we highly recommend them.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for such a lovely review, we are so pleased that your dad is happy living in Formby Manor, we love having him with us and he's part of our family. I will ensure your lovely, kind words are passed on to all the entire team.


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Overall Experience  Overall Experience 5.0 out of 5

The home is excellent the care is exceptional. Holistic care towards all residents. Very compassionate, management is very approachable and can speak to them about anything. Very calming atmosphere. Overall amazing home.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your review, this is lovely to read, I will ensure your kind words are feedback to all team. We adore your uncle and we are privileged to have him living in Formby Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and content residing in the home and we are more than happy having the knowledge and see in action the caring and considerate treatment given to mum. We are happy knowing she is in a safe and caring environment.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you very much for your lovely feedback, it's a pleasure looking after your mum and I will ensure your comment is fed to the staff at Formby Manor Care Centre. Thank you


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Overall Experience  Overall Experience 5.0 out of 5

As an anxious daughter, choosing a care home for my mum was a difficult decision, but Formby Manor has been exceptional in guiding us through this process. From the start, the staff have been compassionate, supportive, and understanding, which has been a huge relief.


The rooms are warm and comfortable,

and the private, fully en-suite bathrooms have been invaluable in allowing my mum to maintain her privacy and dignity, which was a top priority for us.


What stands out most is how the staff take the time to tailor activities to my mum's interests, ensuring she's engaged and happy. Their personal approach and attention to detail make a real difference, brightening her days and giving us peace of mind.


I truly feel that my mum is in a safe, caring environment where her well-being is a priority. The care she receives at Formby Manor has far exceeded our expectations, and I'm so grateful to know she's in such good hands.


Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you so much for a lovely review. This means so much to me and the team and we love having your mum living in Formby Manor, she is a lovely lady and her laugh is infectious. Thank you so much for all your support you and your husband show the staff.


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Overall Experience  Overall Experience 3.0 out of 5

No wifi signal in the home so residents can't have Sky, BT, etc and mobile phones struggle to send videos, pictures and get connection to the internet. We have asked for the last 15 months for our Auntie who loves sport, especially football, can wifi be increased so she can have Sky etc to watch sport.
She is paying £5,300 a month! Please think about the residents and not your bank balance.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for taking the time to leave a review. As previously discussed in the past we take all issues raised and ensure prompt action is taken and always put our residents first. The issue regarding the internet has been escalated to the senior manager and our internet provider and we are hoping for an outcome soon.


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Overall Experience  Overall Experience 5.0 out of 5

Having to move my mother into a care home was a very painful decision! I cannot thank enough each and every member of staff for the care and compassion they have all shown towards my lovely mum, my sister and I. Everything at Formby Manor is perfect! It is truly a 5* experience! I wouldn't hesitate
to recommend them to friends or their parents.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your kind comments, this means so much to me and the staff. Your mum is such a lovely lady and has so much character, we love having her live in Formby Manor. Thank you very much


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Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a massive thank you to all the team and the exceptional care that they all give to my uncle. Wonderful management, wonderful nurses and wonderful carers! Only a slight negative this that the internet needs improving. Thank you all.

Reply from Alexandra Fairhurst, Commissioning Manager at Formby Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

My sister arrived at Formby Manor Care Centre in mid-February she has no other relatives in the UK. I live in Hawaii. We love the care and attention my sister has received. She has put on weight and loves her meals and the staff. I am happy to leave her in excellent hands.

Reply from Nikki Foster, Home Manager at Formby Manor Care Centre

Thank you for your lovely feedback. We adore having your sister living in Formby Manor, she brings so much fun and laughter to the home.


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Overall Experience  Overall Experience 5.0 out of 5

My dad believes Formby Manor Care Centre is exceptional. Also, all staff are very good and a pleasure to deal with.
My dad's observations are medication first class. Rooms are excellent but more plugs are required and a doormat for each room. Three full meals a day is too much. Activities are not suitable
for him but an abundance of things on offer. Considering a balanced diet is ideal, more fruit would be great.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for taking the time to review Formby Manor. We have fruit on offer in the dining rooms however we will always supply extra fruit on request.
It was a real pleasure having Dad stay with us.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since April 2022 and I have always been pleased with the care he has received. The staff on the second floor are excellent, the facilities are good and there is a wonderful nurse.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you Louise its our pleasure to care for your Dad.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of Formby Manor Care Centre for the past 18 months, or thereabouts. The care he receives is way beyond what I am able to give him due to medical conditions myself. The staff go above and beyond wherever they are able and I appreciate all they do for my husband.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you Pauline for taking the time to post a review it's appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Formby Manor for over 18 months now and loves it here and even called it “home” when we took her back on Christmas Day!
The manager and all the staff are very approachable and always happy to help.
They are kind, caring and very professional.
The home is immaculate and always
has a lovely happy and friendly atmosphere.
My mum is so well looked after and enjoys getting her hair done each week.
The food is amazing with a varied menu and plenty of choice at each meal time.
They always have a wide variety of daily activities that my mum loves along with day trips out.
Everything about this care home is outstanding and I cannot recommend it enough!

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you your review, your mum is such an amazing person so full of life and vigour.


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Overall Experience  Overall Experience 5.0 out of 5

After moving Mum here from another care home in the area we weren’t happy with for many reasons, we couldn’t be happier. Most importantly Mum is thriving, happy and interested again.
It’s with great thanks to all the loving staff, they are all so kind and patient and have known Mum for the short time
she has been with them. Any concerns are dealt with unquestionably, nothing is too much trouble.
I could go on but in a nutshell, I cannot recommend Formby Manor enough it really is a ‘Home from Home’.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you for taking the time to write this lovely review. Mum is an absolute delight and always enjoys joining in our planned activities.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for almost 18 months and I cannot fault the level of care provided. All staff are caring, compassionate, friendly, approachable and professional. Mum is treated with kindness, dignity and warmth. She is very happy here and loves the staff. The difference it has made to both Mum
and myself is immeasurable and I hope all staff, from the manager to the housekeeping, know how much they are appreciated and valued. I would not hesitate to recommend Formby Manor.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you. It's a pleasure caring for your lovely Mum.


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Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Formby Manor Care in September, and all the staff have been so amazing. He could be demanding at times, asking for 1-1 continual attention, yet the staff gave him so much of their time; I cannot thank them enough for their patience and kindness. The place is so beautiful, with views
of the garden, hairdressers and canteens, which are 5-star standard. The facilities and rooms/lounges are lovely, with Wifi and streaming sites on the TV, which we used to play his favourite songs. The food looked so nice, and there were lots of activities. He was so lucky to have been placed there for his assessment after a stay in hospital. Special thanks to the fabulous lady who attended him so often and also to the other fantastic staff. A nice touch was the free cake and filter coffee in reception, which kept us going during visits. I would definitely recommend this home as one of the best you'd ever get anywhere.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for your lovely review, Sandra; you are in our thoughts.


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Overall Experience  Overall Experience 4.0 out of 5

First meeting was with the new manager who was so reassuring over our concerns with Mum and most importantly, understood the issues we had which put or minds at rest. Second interaction was with a deputy manager who went up and beyond in supporting Mum and our situation. There have been issues along
the way however staff have been very accommodating in resolving issues and ensuring no reoccurrence. Waiting for a bed in the correct area for Mum's situation is frustrating however I am confident management will sort as soon as one becomes available.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you, Wendy, for your review, It is our pleasure to care for your mum, she is a real character and loves joining in the fun. Please be assured that we will facilitate Mum's move as soon as a room is available.


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Overall Experience  Overall Experience 5.0 out of 5

A modern, bright and welcoming care home. Friendly and capable staff. Excellent facilities, well-equipped and furnished rooms.
Overall, confident that my dear uncle is being well cared for.
The only negative is the lack of individual broadband/wi-fi which limits TV options (e.g. online streaming)
and direct dial telephone.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Hi,
Thank you for your review.
Residents and visitors can access Formby Manor wi-fi via an access code available at reception.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Formby Manor Care Centre for a year and the care and attention he has received is second to none. So pleased he is in Formby Manor.

Reply from Janet Lewis, Manager at Formby Manor Care Centre

Thank you, Lee.
It's a pleasure to care for your very lovely husband.


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Overall Experience  Overall Experience 5.0 out of 5

The care home and its staff were excellent - we could not have asked for more love and attention from them for our mum.
Thoroughly recommended for care of aged relatives.

Reply from Janet Lewis, manager at Formby Manor Care Centre

Thank you for your review, it was our pleasure to care for your lovely mum.


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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Formby Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Formby Manor Care Centre is calculated as follows: ( (230 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Formby Manor Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Nikki

Nikki Foster

Job Title: Home Manager

Joined: 2023

I have been working for New Care as a Clinical lead for some time. When an opportunity arose to become the Home manager at Formby Manor, I felt honoured to succeed the retiring Home Manager.


I have been supported not only by my residents, colleagues and relatives but the wider New Care community in my promotion. It is a privilege to work with a company that goes above and beyond on a daily basis, this is right up to the senior management.


New Care have the residents at the forefront of their ethos, and they always make sure their staff are supported; this is one of the many reasons I am passionate about not just Formby Manor but NewCare in general. I look forward to many more years working in this new role, learning from my peers and being within the NewCare family.


Wendy

Wendy Brockmann

Job Title: Clinical Lead

Joined: 2021

I have worked at Formby Manor as a Registered Nurse since 2021 and I have thoroughly enjoyed my time here. Clinically I am supported by teams with years of experience in nursing and achieving excellent outcomes for our residents. I am passionate about delivering outstanding person-centred care and developing a kind, caring, compassionate and professional relationship with residents and families alike. I am delighted to be appointed as Clinical Lead at Formby Manor and feel honoured to work alongside my colleagues in providing the best care to all of our residents. I am very proud to represent NewCare, and its values and look forward to serving the company for many years to come.


Adele

Adele Sandison

Job Title: Head of Care

Joined: 2020

I have worked in the care sector for 7 years; I started my career as a Care Assistant. I have now worked for New Care since 2020, I started my career at Formby Manor Care Centre as a Care Assistant. I loved my role as a Care Assistant and wanted to further my career with a company that I know looks after its staff.


From Care Assistant I went on to be a Team Leader in the home, I worked as a Team Leader for 10 months and when the opportunity came to become a Head of Care I jumped at the chance. I have now been in my Head of Care role for 5 months. I have never felt as supported by a company as I do New Care.


The home I work for is amazing, with amazing staff and leadership but I have found in my new role the support is not just the staff from my own home, it is a whole company approach and I love that.


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Amanda Fox

Job Title: Well-being Coordinator

Joined: 2022

I have worked in the care sector for 8 years. After caring for my great nan, I started my career as a community carer and worked in a children's home. Before joining New Care at Formby Manor as a Hospitality assistant. I was in this role for a year and 3 months. The opportunity for Wellbeing Coordinator became available, I was hesitant to go for it at first but after discussing the role with management. I decided to go for it. I have now been in this role for 9 months and have loved every minute. Getting to see the residents happy and enjoying themselves and playing a big part in their wellness is so rewarding. I love working at Formby Manor all the staff are amazing and we all support each other. It's like a big second family.


Peter

Peter Gleave

Job Title: Home Trainer

Joined: 2019

Having worked for Newcare for 3 years now I can say with absolute certainty that it has promoted an environment where learning is fun, accessible and generates positive discussion around improvement. As a trainer, I feel like I am given the opportunity to choose what is right for our staff and to tailor learning to individual needs. The feedback is great and staff look forward to their sessions. But most importantly all staff are listened to and feel part of a great team, no matter their role.


Frequently Asked Questions about Formby Manor Care Centre

What types of Care is Formby Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Formby Manor Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Formby Manor Care Centre have?

There are 76 Single Rooms.

What are the Facilities & Services at Formby Manor Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Formby Manor Care Centre to the centre of Liverpool?

10.2 mile(s) as the crow flies, distance by road may be significantly further.