Formby Manor Care Centre

67 Liverpool Road, Formby, Liverpool L37 6BU
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9.8 63 Reviews
  • Formby Manor Care Centre, Liverpool
Welcome to Formby Manor; a lovely and luxurious care home located in the coastal town of Formby.

Formby Manor is a purpose-built 76 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Formby Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Formby Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Formby Manor along with extensive terrace areas to the first floor.

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Care Provided by Formby Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nikki Foster (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Number of floors: 3

Funding & Fees Guide for Formby Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,650 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Formby Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Formby Manor Care Centre Reviews (63)

Total of 63, showing 41-60
9.8

Formby Manor Care Centre has a Review Score of 9.8 (9.847) out of 10, based on 22 reviews in the last 2 years. Over all time Formby Manor Care Centre has 63 reviews.

Overall Experience

  • 59
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Date Published

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Review from Susan L (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our mother found herself unable to carry on living independently she came to live with me. Working full time I found providing care for her difficult and felt she would maybe benefit from considering a placement in a care home. Mum was very against this and when the time came for me to have some
respite from providing care for her, the conversations were difficult and as a family, we felt very guilty about making the decision to place mum into respite care. We placed her in Formby Manor for 3 weeks and since doing so we have not looked back. The standard of care she received was absolutely outstanding. The difference it has made to Mum's quality of life is incredible and we saw her enjoying life again. She is home again now and very much missing the fabulous staff and residents, as well as the attention she received. She can’t wait to go back. We have definitely changed her mind about residential care as an option for her future. Thank you everyone - and we mean everyone!

Reply from debra roose, home manager at Formby Manor Care Centre

Thank you so much for your wonderful comments which I will pass on to the Formby Team, we are so glad your Mum enjoyed her stay with us. We look forward to her next visit, our door is always open.


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Review from A H (Wife of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that my husband was cared for with kindness, understanding and professionalism. The staff were always there for me too and happy to receive phone calls, etc, from his family whilst this covid restriction remains.

Reply from debra roose, home manager at Formby Manor Care Centre

Thank you so much for your kind words, I will pass your comments to my team.


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Review from M B (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome by all members of staff. The bedroom is very comfortable. Lovely curtains on the window (and glass full-length door). Mealtimes are very cleverly placed and the food presented is attractive. Can enjoy programmes on the lovely television screen.

Reply from Debra Roose, Home Manager at Formby Manor Care Centre

Thank you for your lovely review, the staff will be thrilled with your comments


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Review from M S (Wife of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak too highly of the care my husband received at this care home. They were also very compassionate with me at a difficult time.

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Review from G A (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into the care of Formby Manor in mid-June, during the pandemic despite the obvious difficulties the transition was made very easy, and his care since has been second to none. The staff are so kind, both with my sister and I as relatives, and with him. Thank you.

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Review from Jason (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with my dad's experience at Formby Manor. He moved in on New Year's Day 2020 and received excellent care throughout his time there. When visiting, we were always greeted with a smile and got to know many of the friendly staff throughout our time there. The quality of the accommodation
is excellent, both in terms of the private rooms and the communal spaces, such as the lounges and the dining room. The food was excellent and family members were able to join my dad for meals when they wanted. The catering team also prepared excellent packed lunches for those days when my dad needed to leave the home for appointments and other social engagements during meal times.
During the lockdown period, the staff were very understanding, and during my dad's final days, we were able to make arrangements to visit safely and securely, so that someone could always be there with him. They looked after visitors as well as they looked after residents, and we were always most welcome.

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Review from N W (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was transferred from hospital and settled in instantly in December 2019, after having a week of respite in August 2019 also. All the family love to visit her in her new home and all made to feel very welcome. We have all enjoyed meals with her and feel comfortable at any time to visit her. She
receives exceptional care and I feel reassured that she is safe and well cared for in 5* accommodation. My Mum was always a sociable person and she now has that back in her life at Formby Manor. We cannot thank you enough for the care you give our Mum. Thank you from a daughter that has peace of mind.

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Review from Maika S (Friend of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend came in for respite he was in a bad way. When I came to visit him a week later he had put weight on and said he loved being here. When I asked if he would come back he said yes.

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Review from H J (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into Formby Manor Care Centre. From the first visit, to say I am impressed is an understatement. The management and staff show nothing but care and affection to both residents and their families.
For example, I booked an evening meal for my 9 and 10-year-old daughters
to eat with there grandad; they asked for something that was not on the menu, this was made for them without question, and ice-cream with marshmallows was given for desert. First-class given by all.

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Review from B P (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the care centre in December. The very difficult decision of having to make a non family care provision was made much easier as soon as I stepped inside Formby Manor Care Centre. It does not look like a care centre but a 5 star hotel, so the concept of a 'care home' vanished
from my mother. The care and attention that is given to my mum is excellent. All the staff treat mum with great care, respect and ensure her dignity is not compromised in any way. She is stimulated physically and mentally. A wise choice and no anxiety on both our parts.

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Review from E P (Relative of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting the area and came to see my relative as I had been told he was now a resident at Formby Manor. he was well, happy and settled in his new environment. I was amazed at the standard of Formby Manor having visited care homes when my husband required nursing care. It is far superior to any
I have seen.

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Review from Bev M (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who is 90, has had her second stay at Formby Manor this weekend as it was my youngest son's wedding. She went in the day before the wedding and the care she has received has been fantastic. She had her hair done on Saturday morning, then the staff got her ready in her wedding outfit and she
was then accompanied by a member of staff, by taxi, to the wedding venue. A care assistant stayed with her all day to make sure that she had all that she needed and then took her back to Formby Manor when she was ready to go. What this has meant for me is that I was able to have time for myself to get ready for the wedding and then I could relax at the wedding in the knowledge that Mum was being looked after. We all had a wonderful day and I can’t thank the staff and management at Formby Manor enough. I would not hesitate in recommending this care home and their staff to any family that is looking for 5* care for their loved ones.

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Review from Cinty Y (Daughter-in-law of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my father-in-law. The manager has very good leadership skills, her team work very well and have the patient's needs as a priority. Staff are brilliant, as are the facilities. They always have time for you as a family member which is very impatient.
I could not recommend
highly enough the home and it's team. Thank you for looking after my father-in-law in such a lovely way.

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Review from V H (Daughter-in-law of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. The care given and the commitment to the wellbeing of the residents is second to none. Thank you.

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Review from Hayley M (Granddaughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan recently had a short stay at Formby Manor Care Centre and I cannot recommend them highly enough. From the first-class facilities and accommodations to the wonderfully trained, caring and welcoming. My nan suffers from quite moderate dementia and struggles with her speech particularly. After her
stay she seemed a lot more like her old self and was able to communicate much more coherently. I truly believe this is down to her interactions with Formby Manor Care's carefully trained staff and it meant a lot to me to have a conversation with my nan that was much more like we used to. She was treated with dignity and respect at all times and also very much enjoyed food, which she said was delicious. In summary, Formby Manor Care is a beautiful, calming and relaxing environment of the highest standard, and I highly recommend it.

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Review from Pauline H (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is in a very vulnerable state, is safe and well cared for which obviously is our priority. The home, when I visit, is always welcoming and has a lovely atmosphere. The furnishing has been done with style and comfort and you feel very aware that the staff are trying to create a caring
and happy atmosphere. My mother is always well dressed and has food on request. She is always telling me how nice all the staff are.

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Review from S W (Respite Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helped me recuperate after a new hip, I left the hospital and came straight here and it certainly was a good idea as I need to manage on my own when I return to my apartment.

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Review from P D (Husband of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest praise for the home in which my wife became resident on 19th December last year. Everything in the home is of the highest quality but a "family feeling" pervades throughout the home, made so by the caring staff, creating such a pleasant atmosphere.
Residents enjoy the programme of
activities, with karaoke high on the list so far as my wife is concerned.

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Review from P G (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, lots of fun experiences, crafts, games and drawing etc. Excellent cakes, meals and trips out etc.

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Review from Alan T (Son of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Formby Manor for one month and has limited mobility via her walking frame. She is very well looked after by the excellent staff who always make a point of engaging with her. The food is very good, especially the homemade soups. Naturally, there are some meals she is not keen on,
but in those instances, one of her favourite alternatives is usually especially made available. A good feature is that the restaurant staff tailor the size of the portions offered to meet her specific needs - there is nothing more off-putting than being given a plate heaped up with food, knowing you can't eat it all. A minor recent gripe, which I am sure will prove to be short term, is that since being moved to the ground floor from the first floor, lunchtimes seem to vary greatly rather than commencing at the advised 12:30. I am sure the management will sort this out.

Reply from Dawn Collett, Group Commissioning Manager at Formby Manor Care Centre

Thank you for taking the time to review the home. I will ensure your comment about lunchtime is passed onto the wider team to deal with as soon as possible.


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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Formby Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Formby Manor Care Centre is calculated as follows: ( (230 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Formby Manor Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Top 20 Mid-size Care Home Groups 2025

Recipient: New Care

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2022

Recipient: New Care

Date: Thursday 30 Jun 2022 More details

Top 20 Care Homes North West England 2021

Recipient: Formby Manor Care Centre

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (5)

Nikki

Nikki Foster

Job Title: Home Manager

Joined: 2023

I have been working for New Care as a Clinical lead for some time. When an opportunity arose to become the Home manager at Formby Manor, I felt honoured to succeed the retiring Home Manager.


I have been supported not only by my residents, colleagues and relatives but the wider New Care community in my promotion. It is a privilege to work with a company that goes above and beyond on a daily basis, this is right up to the senior management.


New Care have the residents at the forefront of their ethos, and they always make sure their staff are supported; this is one of the many reasons I am passionate about not just Formby Manor but NewCare in general. I look forward to many more years working in this new role, learning from my peers and being within the NewCare family.


Wendy

Wendy Brockmann

Job Title: Clinical Lead

Joined: 2021

I have worked at Formby Manor as a Registered Nurse since 2021 and I have thoroughly enjoyed my time here. Clinically I am supported by teams with years of experience in nursing and achieving excellent outcomes for our residents. I am passionate about delivering outstanding person-centred care and developing a kind, caring, compassionate and professional relationship with residents and families alike. I am delighted to be appointed as Clinical Lead at Formby Manor and feel honoured to work alongside my colleagues in providing the best care to all of our residents. I am very proud to represent NewCare, and its values and look forward to serving the company for many years to come.


Adele

Adele Sandison

Job Title: Head of Care

Joined: 2020

I have worked in the care sector for 7 years; I started my career as a Care Assistant. I have now worked for New Care since 2020, I started my career at Formby Manor Care Centre as a Care Assistant. I loved my role as a Care Assistant and wanted to further my career with a company that I know looks after its staff.


From Care Assistant I went on to be a Team Leader in the home, I worked as a Team Leader for 10 months and when the opportunity came to become a Head of Care I jumped at the chance. I have now been in my Head of Care role for 5 months. I have never felt as supported by a company as I do New Care.


The home I work for is amazing, with amazing staff and leadership but I have found in my new role the support is not just the staff from my own home, it is a whole company approach and I love that.


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Amanda Fox

Job Title: Well-being Coordinator

Joined: 2022

I have worked in the care sector for 8 years. After caring for my great nan, I started my career as a community carer and worked in a children's home. Before joining New Care at Formby Manor as a Hospitality assistant. I was in this role for a year and 3 months. The opportunity for Wellbeing Coordinator became available, I was hesitant to go for it at first but after discussing the role with management. I decided to go for it. I have now been in this role for 9 months and have loved every minute. Getting to see the residents happy and enjoying themselves and playing a big part in their wellness is so rewarding. I love working at Formby Manor all the staff are amazing and we all support each other. It's like a big second family.


Peter

Peter Gleave

Job Title: Home Trainer

Joined: 2019

Having worked for Newcare for 3 years now I can say with absolute certainty that it has promoted an environment where learning is fun, accessible and generates positive discussion around improvement. As a trainer, I feel like I am given the opportunity to choose what is right for our staff and to tailor learning to individual needs. The feedback is great and staff look forward to their sessions. But most importantly all staff are listened to and feel part of a great team, no matter their role.