Excellent staff who genuinely care for my mum. They all know her and us, as a family.
A D (Daughter of Resident)
All the staff are a credit to the company and would have no hesitation in recommending Four Oaks.
Julie L (Daughter of Resident)
as soon as I visited Four Oaks I was certain that this would be the home
R B (Wife of Resident)
* Subject to assessment
Four Oaks Care Home has a Review Score of 9.9 (9.883) out of 10, based on 17 reviews in the last 2 years. Over all time Four Oaks Care Home has 70 reviews.
Review from Judith B (Niece of Resident) published on 12 March 2025
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Reply from Bev Davies, Home Manager at Four Oaks Care Home
Thank you for your lovely review. We're delighted that you were so pleased with the care your mother received and that it made choosing us for your auntie an easy decision. It's wonderful to hear that you appreciate our staff's engagement, the activities, and the cleanliness of the home. Your recommendation means the world to us, and we're grateful for your trust.
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Review from N H (Son of Resident) published on 31 January 2025
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Reply from Bev Davies, Home Manager at Four Oaks Care Home
Thank you for your lovely feedback! We're so glad to hear your mum is settling in well, and that your family enjoyed the Christmas and New Year celebrations. It was a pleasure to make the holidays special for her and your dad.Your kind words about our staff are really appreciated-they always aim to provide the best care.We understand that your mum may not always want to engage with activities, and that's perfectly okay. If her interests change, we'll be happy to find something she enjoys. Thanks again, and we're here if you need anything!
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Review from Phil D (Son of Resident) published on 30 January 2025
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Reply from Bev Davies, Home Manager at Four Oaks Care Home
Thank you so much for your kind words! Were so glad to hear that your mum is happy at Four Oaks and that you have had a positive experience with our staff and facilities. We take great pride in maintaining a clean, welcoming environment, and it means a lot to know that you have noticed this. Our team is dedicated to providing the best care, and its wonderful to hear that their friendliness and support have made a difference for your mum. Thanks again for sharing your feed back it's truly appreciated!
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Review from Gerry S (Sister of Resident) published on 29 January 2025
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Reply from Bev Davies, Home Manager at Four Oaks Care Home
Thank you so much for your heartfelt feedback. We're so happy to hear that your sister has settled in well and feels secure and calm at Four Oaks. We understand how challenging these transitions can be, and it's wonderful to know that the care, kindness, and atmosphere have made such a positive impact on her. We're grateful for the trust you and her son have placed in us, and we'll continue to provide the best care possible. Your comfort and peace of mind mean a lot to us. Thank you again for sharing your experience.
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Review from Jacqueline I (Daughter of Resident) published on 22 January 2025
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Reply from Beverley Davies, Home Manager at Four Oaks Care Home
Thank you for your kind review. We're delighted your mum is receiving the exceptional care she deserves, and that you've found the home clean, comfortable, and welcoming. It's great to hear our staff's efforts and the food quality have met your expectations. Your feedback means a lot to us.
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Review from Lynda R (Wife of Resident) published on 20 November 2024
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Reply from Bev Davies, Home Manager at Four Oaks Care Home
Thank you so much for your lovely review. We're so happy to hear that your husband is settled, happy, and well cared for-it's wonderful to know that it's brought you some peace of mind too. It's great to hear that our staff know him well and can anticipate his needs. We're also really glad that you've both been able to enjoy the activities and the welcoming environment here at the home.Your feedback truly means a lot to us, and we'll be sure to share your kind words with the team. Thank you again for taking the time to share your experience. We are honoured to be part of your husband's care and we will continue to do our best to support both of you.
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Review from R B (Wife of Resident) published on 5 September 2024
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Reply from Beverley Davies, Home Manager at Four Oaks Care Home
Thank you for your kind words and for sharing your experience. We are honoured that you chose Four Oaks for your husband's care and are delighted to hear that you've been pleased with the support he has received. Knowing our efforts have made a positive difference means the world to us. Your feedback encourages us to continue providing the highest standard of care. We are here for you and your husband and will continue to support you both.
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Review from G P (Son of Resident) published on 17 July 2024
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Reply from Lynn Billingham, Regional Marketing at Four Oaks Care Home
Thank you for your kind review of our home. It was lovely caring for your mum and dad during their recent stay and we know how settled they were in the home and enjoyed the wide range of activities. I will share your positive feedback with all the team
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Review from Julie L (Daughter of Resident) published on 17 January 2024
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Reply from Kean Mason-Buckley, Operations Manager at Four Oaks Care Home
Thank you so much for your generous review. I am glad Mum's stay is going well and I know Mum has settled really well. I know both you and your brother visit often and if we can be of any more support, then please let us know.
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Review from A D (Daughter of Resident) published on 3 January 2024
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Reply from Kean Mason-Buckley, Operations Manager at Four Oaks Care Home
Thank you for your lovely review. I believe Mum has settled in really well and gained a couple of friends along the way. I am sure it is lovely to see all the photos of Mum partaking in the home's activities, which she seems to thoroughly enjoy. If we can be of any assistance at all then please let us know.
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Review from Philip I (Son of Resident) published on 21 December 2023
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Reply from Kean Mason-Buckley, Operations Manager at Four Oaks Care Home
Thank you so much for your review, it really means a lot to us. I noted that Dad has taken a particular liking to some of our staff, including two staff members in particular, and I see Dad has settled in really well.
If there is anything we can do to support you and your father more then please do let us know.
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Review from Maureen N (Wife of Resident) published on 30 November 2023
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Reply from Beverley Davies, Home Manager at Four Oaks Care Home
Thank you sincerely for your kind and positive review. It was a pleasure meeting you, and we are dedicated to maintaining the same exceptional level of care for your husband now that you have returned home. Your thoughtful comments mean a great deal to us and will be shared with our entire staff. I am confident that this will significantly boost morale and serve as motivation for everyone to continue delivering the highest standard of care.
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Review from Gil W (Husband of Resident) published on 8 November 2023
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Reply from Beverley Davies, Home Manager at Four Oaks Care Home
Thank you for your positive review. Sharing feedback with our staff is always greatly appreciated as it serves as a powerful motivator for everyone to maintain the highest standards of service. We take immense pleasure in caring for your wife and welcoming her, as well as you and your family, into the Four Oaks community.
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Review from Greg H (Friend of Resident) published on 25 July 2023
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Review from B H (Daughter of Resident) published on 6 June 2023
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for your positive review. It is lovely to hear that your mum is settling in happily with us at Four Oaks. It is always great to share feedback with the staff. It can boost morale and motivate everyone to continue to provide excellent service.
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Review from M B (Wife of Resident) published on 1 June 2023
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for taking the time to complete your positive review. I know I speak for the staff when I say it is a pleasure to care for your husband and be a part of your 'family'. Your comments will be passed onto the staff. Once again, thankyou.
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Review from M C (Brother of Resident) published on 4 May 2023
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for all the support you, as a family, have given to the staff team. The staff feel privileged to have cared for your brother. I will pass on your positive comments to everyone. Once again, thank you.
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Review from S H (Son of Resident) published on 28 November 2022
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you so much for your review. It is much appreciated. The staff work together to provide a safe and caring environment with activities to suit everyone, with a wide programme. I am pleased your mum has settled in well and enjoys the home and all it has to offer. Thank you again
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Review from Tracy H (Daughter of Resident) published on 18 November 2022
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Reply from Tina Blake, Home Manager at Four Oaks Care Home
Thank you so much for the lovely feedback and I am happy that we're able to support you and your mum at Four Oaks. The staff do work very hard and are very caring from the domestics up to the management and nurses. I will feedback your comments to the Activities Team and thank you again for your kind comments.
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Review from Ann N (Cousin of Resident) published on 22 August 2022
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for your kind words, and I will pass your appreciation to the previous Home manager and all staff as I am new in the role at Four Oaks. One of my priorities is to review and improve the current activities programme, which is key for all residents, so I appreciate your feedback. Hopefully, I can meet you on your next visit.
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The Review Score of 9.9 (9.883) out of 10 for Four Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.883 for Four Oaks Care Home is calculated as follows: ( (174 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 196 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Four Oaks Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Sep 2018
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Job Title: Home Manager
Joined: 2024
Beverley Davies, the new Home Manager at Four Oaks, has over 30 years of experience, having worked in the healthcare sector for over 30 years.
She brings a wealth of knowledge and experience to the role having previously worked as a home manager in a number of care homes as well as a Regional Director at a national care company.
She is dedicated to providing high-quality care and eager to make a difference for the benefit of residents within the home.
Job Title: Administrator
Joined: 2017
Anna is an administrator at Four Oaks Care Home. In this role, Anna manages all aspects of administration, including ordering, invoicing and payroll. She is a qualified economist and holds a diploma from her time spent in education in Poland. Anna is no stranger to administrative work, having spent 14 years working as a deputy manager and carer which taught her the importance of compassion. She also has more than four years of PA experience.
Job Title: Head Housekeeper
Joined: 2016
Nicola is the Head Housekeeper at Four Oaks Care Home. In this role, she leads a team providing care and home cleanliness, focussing on all aspects of infection control, audits, and fire and safety policies. She has an NVQ 2 qualification from City & Guilds and has spent over ten years in the industry. Her experience as a room attendant and supervisor has taught Nicola the importance of focusing on attention to detail.
Job Title: Lifestyle Manager
Joined: 2018
Chloe has been working at Four Oaks for over 6 years and is a very creative person, with a Level 3 Diploma in Art and Design.
Creating themed activities for our residents is something Chloe is passionate about. Chloe loves to turn an activity into an experience for them and capture those moments through photos and TikTok, for their loved ones to see.
Job Title: Head Chef
Joined: 2023
Patryk joined Kingsley in 2023 as our Head Chef and is originally from Poland.
He is passionate about food and specialises in meats and steaks.
Patryk has previously worked for large hotel groups such as Kimpton and Radisson.