Excellent staff who genuinely care for my mum. They all know her and us, as a family.
A D (Daughter of Resident)
All the staff are a credit to the company and would have no hesitation in recommending Four Oaks.
Julie L (Daughter of Resident)
as soon as I visited Four Oaks I was certain that this would be the home
R B (Wife of Resident)
* Subject to assessment
Four Oaks Care Home has a Review Score of 9.9 (9.883) out of 10, based on 17 reviews in the last 2 years. Over all time Four Oaks Care Home has 70 reviews.
Review from E T (Daughter of Resident) published on 10 August 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you so much for the review, I have had so much praise and positive feedback about the Queen's Jubilee and I am glad Mum really enjoyed the event too. Keep an eye out for more up and coming musical events, and we have a very impressive piece of equipment coming very soon.
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Review from A B (Husband of Resident) published on 10 May 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for taking the time to review our home. I am pleased to see your wife has settled very well with us and it is always lovely to see you when you visit. If you need anything at all then please let me know.
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Review from Jane P (Daughter of Resident) published on 6 April 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for taking the time to review us; it really means a lot to us all. Mum has been through a few ups and downs over the years, but on the whole, she has been settled, and I am pleased that you are happy with Mum's care. If there is anything we can do, then please let us know. See you on your next visit.
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Review from G K (Daughter of Resident) published on 22 March 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
We can always tell when you arrive to visit your mum, especially with your sister as we hear the laughs all throughout reception. It is a joy to see. I am glad Mum has settled well with us and if we can help any more then please let me know.
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Review from B F (Relative of Resident) published on 21 March 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for taking the time to review us. It is always a joy to see you visiting the home and your Husband has settled well. If there is anything we can do to support you and your Husband then please let me know.
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Review from N B (Daughter of Resident) published on 18 March 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
We really appreciate you taking the time to do a review for us. Mum has really settled on Cherry Bark unit and it is as always loving seeing you and the family visiting, especially with the young one. Thank you.
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Review from G F (Friend of Resident) published on 17 March 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for taking the time to review us at Four Oaks. We know how difficult it has been at times and it is great to see your Friend doing well in the home. It is nice to see him in the lounges, mixing with others.
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Review from C K (Granddaughter of Resident) published on 16 March 2022
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for taking the time to write a review for us. I believe your Grandparent has settled really well on Cherry Bark unit since she moved a few weeks ago. I hope you had a wonderful time at the 90th Birthday Bash as I believe it was a great success! Please come and see me if you have any issues at all.
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Review from J H (Daughter of Resident) published on 7 December 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for your positive review of our home. It has been a pleasure caring for your mum and it was lovely to see she found a new friend along the way. Naturally, mum is welcome any time if you need any further respite in the future.
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Review from Teresa W (Sister of Resident) published on 1 December 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for your review; it has been an honour to care for your Sister at Four Oaks. It has been a tough year for you as a family, and I am glad we have been able to provide some reassurance to your Sister's care. We extend our love and support to you, and you are welcome to Four Oaks any time.
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Review from Christine W (Sister of Resident) published on 22 October 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you so much for your comments. I know you have expressed this personally to us all and we really appreciate your feedback. If there is anything else we can do to support, the staff and I will be more than happy to do all we can. Thank you.
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Review from E Z (Daughter of Resident) published on 28 June 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you very much for your lovely comments and we offer our condolences to your family for your loss. It has been an honour caring for your mother and I hope our staff were able to extend their care and compassion to you as our family too. I have shared your heartfelt comments with the staff on Unit One and it has been warmly received. If there is anything we can do to support you then please do not hesitate to contact us day or night.
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Review from B T (Husband of Resident) published on 11 May 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you so much for your review. We are pleased that visitors are allowed to come in to our home again. If we can assist any further then please let us know and we will be happy to help.
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Review from Lindsay H (Daughter of Resident) published on 5 May 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you very much for your review, our staff will be pleased. If there is anything we can help further with then please let us know and we will be more than happy to help.
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Review from Roy M (Partner of Resident) published on 5 May 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you for your feedback. This is very thoughtful and I am pleased that you are happy with our home. Please contact us any time if we can help any further.
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Review from Laura H (Daughter of Resident) published on 5 May 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you very much for your kind comments. Staff will be delighted with your feedback. If we can assist any further then please let us know and we will be happy to help.
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Review from Paul M (Son of Resident) published on 26 April 2021
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Review from Edna C (Wife of Resident) published on 13 April 2021
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for your lovely review. The staff take pride in doing their best and I am really pleased that they are doing well. If we can be of any more assistance then please let us know.
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Review from Barbara H (Wife of Resident) published on 13 April 2021
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Reply from Kean Mason-Buckley, Home Manager at Four Oaks Care Home
Thank you so much for your comments and you have been part of our extended family too. I understand times have changed recently but you are always welcome at Four Oaks any time. Please ring us if you need anything at all.
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Review from Margaret M (Daughter of Resident) published on 13 April 2021
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Reply from Kean Mason, Home Manager at Four Oaks Care Home
Thank you for your comments and your feedback. We will do our best to improve in the areas mentioned. If you have any questions or queries then please come back to us any time.
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The Review Score of 9.9 (9.883) out of 10 for Four Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.883 for Four Oaks Care Home is calculated as follows: ( (174 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 196 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Four Oaks Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Sep 2018
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Job Title: Home Manager
Joined: 2024
Beverley Davies, the new Home Manager at Four Oaks, has over 30 years of experience, having worked in the healthcare sector for over 30 years.
She brings a wealth of knowledge and experience to the role having previously worked as a home manager in a number of care homes as well as a Regional Director at a national care company.
She is dedicated to providing high-quality care and eager to make a difference for the benefit of residents within the home.
Job Title: Administrator
Joined: 2017
Anna is an administrator at Four Oaks Care Home. In this role, Anna manages all aspects of administration, including ordering, invoicing and payroll. She is a qualified economist and holds a diploma from her time spent in education in Poland. Anna is no stranger to administrative work, having spent 14 years working as a deputy manager and carer which taught her the importance of compassion. She also has more than four years of PA experience.
Job Title: Head Housekeeper
Joined: 2016
Nicola is the Head Housekeeper at Four Oaks Care Home. In this role, she leads a team providing care and home cleanliness, focussing on all aspects of infection control, audits, and fire and safety policies. She has an NVQ 2 qualification from City & Guilds and has spent over ten years in the industry. Her experience as a room attendant and supervisor has taught Nicola the importance of focusing on attention to detail.
Job Title: Lifestyle Manager
Joined: 2018
Chloe has been working at Four Oaks for over 6 years and is a very creative person, with a Level 3 Diploma in Art and Design.
Creating themed activities for our residents is something Chloe is passionate about. Chloe loves to turn an activity into an experience for them and capture those moments through photos and TikTok, for their loved ones to see.
Job Title: Head Chef
Joined: 2023
Patryk joined Kingsley in 2023 as our Head Chef and is originally from Poland.
He is passionate about food and specialises in meats and steaks.
Patryk has previously worked for large hotel groups such as Kimpton and Radisson.