Frances Bolitho Care Home

The Polwithen Estate, Polwithen Road, Penzance TR18 4JR
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9.6 18 Reviews
  • Frances Bolitho Care Home, Penzance
Frances Bolitho Care Home is part of Cornwallis Care Services. Frances Bolitho is a 45 bedded residential Dementia home, the care home sits within the extensive and beautiful grounds of the Polwithen Estate in Penzance. Just across the car park from the Home is the Bolitho Day Nursery. The children often join residents for celebrations, such as Easter and of course the Jubilee.

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Care Provided by Frances Bolitho Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sinead Clancy (Registered Manager)
  • Admission Criteria
    • Adult Social Care and private
    • Ages 30+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Frances Bolitho Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400

  • The fee is dependent on the level of care requirements for the individual.
  • (these prices are only a guideline, please contact Frances Bolitho Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions to visiting times , social working hours are preferred but understand that this is not always achievable.


  • Parking

  • There is a large car park in front of the home for visitors, staff and emergency vehicles.


Frances Bolitho Care Home Reviews (18)

9.6

Frances Bolitho Care Home has a Review Score of 9.6 (9.563) out of 10, based on 14 reviews in the last 2 years. Over all time Frances Bolitho Care Home has 18 reviews.

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  • 14
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  • 0
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4

Review from D S (Husband of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with everything in the home. The staff are very lovely and always seem very friendly and caring. The bedrooms are immaculate and plenty sized.

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Review from C B (Husband of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very welcoming and attentive to my husband's needs. The staff are always polite, kind and willing to help where they can. The staff are helpful to me as well as my husband, which I find excellent as it's difficult to be without him.

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Review from Joel M (Son of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a stay in hospital with a stroke my dad wasn't ready to go home so he went to Frances Bolithos. They were really flexible about when it was the right time in his recovery for him to move on, showing a real focus on what was best for him. All the staff were very friendly and helpful. It is not
five stars as we were told 3 different fees by 4 different people which is a bit frustrating (one was confused and the other three were talking about this years and next years fees). This caused my dad considerable confusion and some distress. Once he was in there were no more issues.

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Review from N E (Granddaughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers cater to personal needs and requests especially facilitating walks and fresh air. Visitation is easy and accommodating with friendly and caring staff.

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Review from Michael P (Brother of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have telephoned several times asking about my brother and have always received a pleasant and helpful reply. Thanks to the staff involved. On our visits staff have always been helpful and he appears to be settled, bless him. He is being fed and kept clean and tidy which he was not able to do when living
on his own, so thank you to all at Bolitho.

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Review from N M (Husband of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home and staff have upped their game since January this year. The staff re very pleasant and helpful. My only concern is that activities are still poor but have been assured things are about to change.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for taking the time to write a review. We are always striving to improve our service, so your feedback is very important to us.


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Review from Julie H (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Frances Bolitho from another home I know she is well looked after and the staff work tirelessly and are often short-staffed but do the best they can. I have had issues in the past but they have dealt with them swiftly and professionally and I'm always pleased with the outcome they
do put the resident's needs first. My mum always looks clean her room is spotless she has choices in her food and drinks. I don't live nearby so it's important to me that my mum's needs are met but because I can't be there all the time I manage to have regular social media calls with my mum which is easier than talking to her on a phone I really do appreciate the time they take to do these little things for me and mum always seems happy when she can see me on these calls the staff from the manager to the carers are all very approachable are always at the end of the phone for any concerns you may have I thank you and appreciate you all.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for taking the time to write this lovely review. The team at Frances Bolitho very much appreciate your feedback.


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Review from J S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really grateful for the care given to Mum. Her room is clean, fresh and we feel thankful that Mum is here, having great care.

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Review from Roger G (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an improvement in our dear friend's situation when he moved from the hospital to Frances Bolitho. He is treated with respect, compassion, friendliness and the staff are so tolerant in dealing with him. He is clean and tidy and has even put on some weight which is good. The change in four weeks
is remarkable - he is happy and content in his 'new world', smiling and even joking with the staff in his own way. Very reassuring to know that he could not be in a better place at this difficult period in his life.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho Care Home.


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Review from Carol M (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits the staff have always been really helpful, caring and also cheerful and considering the work they do I think they all deserve a medal.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho.


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Review from Michael S (Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been shown marvellous service from start to finish.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for this review. Your positive feedback is very much appreciated by the team at Frances Bolitho.


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Review from E R (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad was placed here due to a decline in his dementia. His room was not ready as was being used for storage as they were not aware he was coming and we were just left for around 45 minutes in the lounge. No one spoke to us or welcomed my dad. We were not shown around and my Dad was not given the chance
to try and get orientated to his surroundings.
He was given food, no choice was offered and he was just handed a plate of beige something. No checks were made for allergies or intolerances let alone choices.
On visiting some staff were amazing others however did not even know his name when I said who I was visiting.
A soiled pad was found on the floor, as my dad was not incontinent pre-admission I asked if he was now incontinent, and the staff could not tell me as they had no idea about his needs.
No activities were offered and residents were left bored and agitated just wandering the corridors.
My honest opinion of this home was it was shiny and new but not equipped to care for people with complex needs.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for bringing these issues to our attention. We are very sorry that your personal experience at the time was not one that we expect and aspire to within our care homes. The concerns raised will be looked into, and if outstanding will be addressed promptly. If you would like to discuss this with us further, please do not hesitate to contact us directly.


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Review from Graham H (Friend of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my friend in dementia care at your service. The staff are kind and I feel comfortable in his final home as I already work in the adult care sector and would consider employment here when his story is complete. I was impressed but also shocked at the low staffing ratio and hence the hard work
done to achieve the basic needs of residents. As with my employment, in the last year we have struggled with staff retention and mostly good agency staff have filled the gaps and I witness the extra work to deploy these new people effectively. I supplement the staff by visiting more often than I otherwise would as his partner worries and still feels the need to work hard for his well-being.
This is probably a good final home for your beloved friend or relative, but please under the guidance of the overworked staff visit frequently and supplement the care and social life of your loved one and their community.

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Review from K M (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my mum being placed in a care home as you hear and see such awful things. As soon as mum settled into Frances Bolitho Care Home, my concerns disappeared. Mum is happy there and enjoys the social aspect of the day room and breakfast room. She has a lovely en-suite room of her own
and is free to walk around the building if that is her wish. She can use her own bathroom, that is spotless, and I am very grateful to the staff for looking after her so well.

Reply from Nicola Hemsley, Operations Director at Frances Bolitho Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho Care Home.


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Review from Karen W (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at Frances Bolitho Care Home cared for my father with professionalism, empathy ad understanding. All his needs were well met and it was reassuring to know that he was happy and in the right place. I found the standard of care and attention to needs to be exceptional.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho.


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Review from Christian R (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Frances Bolitho for approximately 3 months at the end of 2021. It was his first experience in a care home after being in hospital following a number of falls. He was very apprehensive about going to a care home, however, this was very short-lived. The staff made him feel very welcome
and couldn't have been more accommodating. I really feel like they went that extra mile. The accommodation was very modern (newly built) and spotlessly clean, and in beautiful surroundings. My Dad loved Frances Bolitho so much he didn't want to leave. He is now back home with a care package, but misses Frances Bolitho, and would happily go back there if could.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you very much for the review. Your feedback is very much appreciated by the team.


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Review from D W (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are exceptional. Always smiling and willing to help/assist. Nothing is ever too much trouble.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for the review. Your feedback is much appreciated by the team at Frances Bolitho Care Home.


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Review from J K (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything in Frances Bolitho Care Home is amazing ¬ the staff are all so friendly and will do anything for the residents, nothing is too much trouble. Can't rate this place highly enough.

Reply from Nicola Hemsley, Marketing at Frances Bolitho Care Home

Thank you for the review. Your feedback is much appreciated by the team at Frances Bolitho Care Home.


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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Frances Bolitho Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for Frances Bolitho Care Home is calculated as follows: ( (123 Excellents x 5) + (18 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 160 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frances Bolitho Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sinead

Sinead Clancy

Job Title: Registered Manager

Joined: 2017

Sinead has over 17 years of care experience, 9 of those in care management and 7 years working for Cornwallis Care Services as a manager.


Sinead is very passionate and always strives to achieve and deliver outstanding care and overall well-being to individuals who live at Frances Bolitho.


Frequently Asked Questions about Frances Bolitho Care Home

What types of Care is Frances Bolitho Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Frances Bolitho Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Frances Bolitho Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Frances Bolitho Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Frances Bolitho Care Home to the centre of Penzance?

0.6 mile(s) as the crow flies, distance by road may be significantly further.