Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 60 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.

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Care Provided by Garden City Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allanah Hudson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Garden City Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,439

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking available


Garden City Court Reviews (60)

Total of 60, showing 1-20
9.9

Garden City Court has a Review Score of 9.9 (9.925) out of 10, based on 18 reviews in the last 2 years. Over all time Garden City Court has 60 reviews.

Overall Experience

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Review from Cristina B (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff. Nothing is too much trouble. Good fresh food. Lovely care home. Thank you.

Reply from Debbie Gilard, Head of Corporate Services at Garden City Court

Thank you for your kind words We're delighted to hear that you appreciate our caring staff, fresh food, and the warm environment of our home. Providing the best possible care and support is always our priority, and it's wonderful to know that our team's dedication shines through. Your feedback means a lot to us, and we really appreciate you taking the time to share it..


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Review from J M (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home - and it really is that, a home. My father, who has Alzheimer's, has been a resident for almost a year and has settled well. The emphasis on 'person-centred care' is evident - my dad is treated as an individual and he's responded really well. The carers supporting him are brilliant
- nothing ever seems to be too much trouble. Residents are encouraged and helped to pursue their interests - and discover new ones - the activity programme is jam-packed and highly varied.
The home manager's door is literally always open, which is reassuring and the team of managers overseeing the units are friendly and approachable.
My father has a dietary requirement and this is no problem for the catering team. I would highly recommend Garden City Court to anyone considering a move to a care home in the area. Have a look at their social media page - it will give you a sense of the lovely atmosphere and all the goings-on. I sleep soundly these days, knowing my dad is genuinely cared for.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident.


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Review from Lindsey A (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since July 2024, the improvement in her physical health since being a resident here is quite remarkable. The care staff are excellent, they are caring and attentive and got to know my mum well within a matter of weeks. The management has always reacted to my requests promptly
and without fuss. I would recommend Garden City Court without hesitation.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you for recognising the dedication and hard work of our staff. We strive to create a supportive and enriching environment where our residents can thrive.


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Review from Julie L (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently passed away and had been a resident of the care home for the past 6 years. I can honestly say her time there was absolutely wonderful. She was very well cared for by the staff who are all very professional and so caring towards the residents.
My mum enjoyed the activities and entertainment
provided at the home. The monthly schedule was always full of great things to do and to join in with.
In her last days there, the dignity and respect they showed my mum and the compassion and support towards my family I will never forget.
Each and every member of staff is absolutely amazing and I can't thank them enough.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

We truly appreciate your positive feedback! Our dedicated team work tirelessly to ensure that every resident receives the highest quality of care and attention. Your Mum will be dearly missed.


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Review from J C (Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here I like it when they have parties. I'm looking forward to the summer BBQ it will be so much fun!
I've lived here a long time would never want to go back happy here! And I get to go out when I want.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from A B (Respite Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care.
Great staff - very helpful and kind.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from A L (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many care homes in the local and surrounding areas. Garden City Court is by far the most loveliest and welcoming. Since my mother moved in she has thrived, and for the first time in many years my mum has felt happy and secure. My mum has first-class support from their carers, her medical requirements
have been fully assessed, and importantly mum loves the activities, and has come out of her shell in this wonderful community.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!


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Review from P A (Son-in-law of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law decided it was time for him to go into care. Garden City Court has provided a safe and caring environment. He is happy and feels cared for.
The family visits regularly and is always welcome by the staff. We are very happy with the care he receives. We highly recommend Garden City
Court.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.


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Review from Kim C (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well into Garden City Court, she always comments that the staff are very friendly and helpful. The staff go out of their way to make residents feel respected and it feels more like a big family at Garden City Court.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Garden City Court

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents!


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Review from Lisa B (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming from my first connection which was when I phoned up. Appointment to visit was made immediately to suit me - re at the weekend. I knew from the moment I arrived in reception it was the right place for my dad. The care home was very clean and tidy. The rooms are spacious but most
important are the people that work there. They all appear very happy in their work and the environment they work in. They are all very personable with my dad and with relatives. The cost is high but I realise that good staff should be paid fairly.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident, and we're delighted that you noticed and appreciated the level of care we strive to uphold. Have a wonderful day!


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Review from Toni H (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care! Outstanding staff! Home clean and tidy! Mum very happy here.
Staff go beyond their call of duty to residents to make them comfortable and happy.
Can’t thank staff enough.
Lots of daily plans and entertaining which the residents enjoy which is excellent for their well-being.
Lovely
staff at reception to meet and greet and make you feel comfortable.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for your comment. The team at Garden City Court will be delighted to hear your feedback!


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Review from John C (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to be given a choice of four different care homes before we settled on Garden City Court. This one is head and shoulders above the others that we saw. Mum is incredibly happy here and we can't fault the level of care. The staff are all just amazing. Friendly, helpful and caring.
They always want what's best for Mum. After eighteen months of Mum being here, I am still amazed at everything they do for the residents here. It's a ten out of ten from me!

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for your comment. The team at Garden City Court are delighted to have Mum stay with us. Wishing you and your family a Happy New Year!


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Review from Hilary C (Daughter-in-law of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care given at all times. Friendly staff. Spotless in all areas. Entertainment is very good. Mother-in-law enjoys her food. Couldn't wish for better care.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for this lovely review. We are very proud of our home and the wonderful staff within it. Our residents are always our priority.
Have a lovely day!


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Review from C A (Daughter-in-law of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for Christmas lunch. Unfortunately, my mother-in-law was too tired to join us but were made to feel very inclusive.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for your comment and for joining us for our Christmas lunch.
Wishing you a very Merry Christmas!


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Review from Tabitha W (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Garden City Court since 2019. She is incredibly happy and secure and this is her home now. She has a fantastic relationship with the carers, she is included in the resident's voice and is made to feel valued and supported every moment. The carers are professional, and they are not
only my mum's carers, but they are her friends. The care is gentle, empathetic and kind, my mum is always helped and cared for. The environment is full of fun entertainment, with whole centre events within the home and trips out for afternoon tea and visits to garden centres. Every member of the team goes above and beyond, they are all truly generous professionals with pure altruistic characteristics. This is a truly very special place and I know they care for my mum immensely. I cannot recommend this home enough and I know my mum will support this if you want to ask a resident for their experiences. Thank you to everyone!

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for your comment. The team at Garden City Court are delighted to have your mum stay with us. Wishing you a wonderful day!


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Review from Diane S (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad moved in we found him to be happy and safe. All staff are very helpful, friendly, always having so many fun things to do. Thank you to all the staff.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for your comment. The team at Garden City Court are delighted to have your Dad stay with us. Wishing you a wonderful day!


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Review from P S (Wife of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital to Garden City Court. He is 96, mentally alert but physically frail. Everyone has treated him with respect and did everything possible to help him to settle in and the family were also supported to a sudden change in a much-loved member. Care is first-class;
the kindness shown is wonderful. Cannot fault anything, he is really happy there.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you very much for these kind words about our home, we try our best every day to ensure our residents are treated with the kindness and respect they deserve. Have a lovely day!


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Review from Mark S (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Garden City Court is a highly efficient and professionally run care home. The members of staff that I have met have been enthusiastic, caring and highly motivated. I am always greeted with friendly smiles and a warm welcome. My requests for information or assistance in relation to
my father's care and specific needs have always been addressed immediately. Nothing is too much trouble for the team. The care home is extremely clean and well-managed. The highest standard of care is being provided to my father and he is extremely happy in his new surroundings. He is always treated with great respect and dignity. Thank you, Garden City Court, we take great comfort in the knowledge that Dad is safe and well looked after.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you very much for taking the time to send us this lovely review, it is appreciated. Have a lovely day!


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Review from Maureen H (Resident) assisted by family/friend published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked my mum what she liked about the home. She said it's a very happy place to live and the staff are cheerful and always happy to help me. The food is very tasty. She enjoys doing the activities, especially singing. She said her room is always cleaned well and the whole home is cleaned to a high
standard.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for the positive comments. These kind words will be relayed to the team at the next handover meeting, it's great feedback for us as a company. Have a lovely day.


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Review from Cliff H (Husband of Resident) assisted by family/friend published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for approximately 4 years. I am very happy with the care my wife receives and I know she is in good hands. All the carers are extremely friendly and helpful, they always make me and my daughter feel very welcome when we visit. I couldn't wish for a nicer place for my wife
to live. I highly recommend it.

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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Garden City Court is calculated as follows: ( (198 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden City Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager

Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.


Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.


Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs


Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.


Frequently Asked Questions about Garden City Court

What types of Care is Garden City Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garden City Court provide?

Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Garden City Court have?

There are 75 Single Rooms.

What are the Facilities & Services at Garden City Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garden City Court to the centre of Letchworth Garden City?

0.9 mile(s) as the crow flies, distance by road may be significantly further.