Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 60 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.

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Care Provided by Garden City Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allanah Hudson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Garden City Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,439

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking available


Garden City Court Reviews (60)

Total of 60, showing 21-40
9.9

Garden City Court has a Review Score of 9.9 (9.925) out of 10, based on 18 reviews in the last 2 years. Over all time Garden City Court has 60 reviews.

Overall Experience

  • 56
  • 4
  • 0
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Date Published

60
4
9
18
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Review from Linda S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I chose Garden City Court for Mum. She was reluctant to go into residential care but the staff have been wonderful in helping her settle in.
The care she receives from every member of staff is exemplary. There is such a varied programme of activities in which she has participated in and
enjoyed them all enormously and she is much more alert and chatty, which is great to see. It's been peace of mind for me to know she is being so well looked after. Thank you so much.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for taking the time to send us this lovely review. We are very proud of Garden City Court and the staff try their best every day to ensure all of our residents are treated with the love and respect they deserve. Have a lovely day.


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Review from Nicola C (Granddaughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Garden City Court in July 2022. It was a very difficult time for my grandmother and us as a family. All the staff made us very welcome and turned it into a positive transition, the staff are kind and caring and there are various activities going on for the residents to take
part in.

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Review from C S (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is wonderful. The care for my mum has been fabulous.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you very much for the lovely comment, keep well and kind regards.


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Review from I B (Wife of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since December 2020. Although Covid restrictions have applied for most of his long-term care, we, as a family, have always felt he has received the very best care and support available to meet his needs. Prior to this, he received periods of respite care. At that point,
life was less restricted, and a range of varied activities was in place on a regular basis. As life "opens up", these are being re-introduced, which we feel is a great asset to the care he receives. Throughout the time we have had connections with Garden City Court, staff and management have always been very understanding and supportive of our circumstances.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you very much for this lovely review, it is always a good feeling when one feels appreciated.
Our amazing staff at Garden City Court are trained to the highest standards and we are happy to hear we have been sufficiently supportive of you and the family. If there is ever anything we can do better, let us know now. Have a lovely day.


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Review from Amanda S (Niece of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has resided in Garden City Court for two years. On arrival, she was very poorly indeed. Following the care and love provided, she has made remarkable progress. She absolutely loves the home and the magnificent care provided.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for this lovely review, we are very proud of our care home and it warms our hearts to hear your words. Have a lovely day.


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Review from L A (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased I found Garden City Court. Mum has dementia and her previous care home whilst good wasn't a home away from home which Garden City is. The environment is just the right size on each floor. The staff encourage their residents to treat it as home, from breakfast in their PJs if they so wish
to help out. Mum has made friends and is always out in the lounge area joining in and not isolated in her own room, which is great to see. The staff work very hard and are very flexible and helpful whenever I need them. I would recommend it for anyone's loved ones.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Thank you for taking the time to send us this lovely review, we are very proud of our home and hearing these kind words only confirm that we are supporting our amazing residents well. Have a lovely day!


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Review from Beverley C (Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent place to live. Everyone is so helpful and all have a 'can do' attitude. We are treated with so much respect and are cared for twenty-four hours a day. I feel very supported and lucky to be here.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day, and thank you for the review; the team would be happy to hear your comments. Have a lovely day, and do let us know if we can make your loved one's stay more enjoyable.


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Review from Terry W (Son-in-law of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the setup at Garden City Court right from the first time I looked at the website.
Very rarely do you get such a feeling that a place is right for your loved one and the feeling has grown the longer our involvement has gone on.
The staff and management are amazing and they take
all the worry out of a situation that had the potential to be very difficult.
I cannot praise them enough and we will always be grateful.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for taking the time to send a review. We are especially proud of Garden City Court and appreciate that you noticed how hardworking and caring our team is towards our residents and their families. Have a lovely day and thank you once again.


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Review from Betty W (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I found this home for my dad.
Management and staff have proved to be invaluable.
Everyone is so helpful and friendly towards myself and Dad and it is great to see him settled here.
Thank you all so much.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you for taking the time to send us this lovely review. We are thankful that your father has been able to settle in well and the family are pleased with our team. Please let us know if we can assist in any more ways. Have a lovely day and thank you once again.


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Review from Chris A (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I put Dad in this care home approximately seven or eight months ago. Since being there he has blossomed, he has dementia but is much more alert and much happier, always clean and tidy and definitely well fed.
The staff can't do enough for him and during lockdowns they have tried to be as
accommodating as they possibly can, we couldn't ask for better care.
The manager and the team are fantastic.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day, and thank you for taking the time to send us a lovely review of the home. This is appreciated and will be shared with the entire team. Have a lovely day!


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Review from Sabrina O (Granddaughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin, 200 words is simply not enough... My nan has been here for a number of years now and she is so happy. The care received, on every level, by every member of staff has been consistently phenomenal. Nanna always looks vibrant, beautifully presented and has made great friends. Nanna enjoys
the activities, the social opportunity and speaks highly of the staff. Facilities are exceptional, with the surroundings being so welcoming. I literally love being here and would be delighted to volunteer if you ever needed it? Thank you for all you do!

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and thank you so very much for the kind comments and praises. We are really proud of our care home and continue to strive towards ensuring it is a home away from home to our delightful residents. Regarding the volunteering do speak with the home manager and she can advise you. Have a lovely day!


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Review from A G (Sister-in-law of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly efficient staff. Home extremely clean, well decorated. Daily menus and newsletter.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day, and thank you for taking the time to send us a lovely review on our home. We are especially proud of our team at Garden City Court and we are happy to know their kindness was noticed by you. Kindest regards


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Review from M M (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother only spent a couple of months in Garden City Court, before she sadly passed away, I can't praise the staff and management more. Everyone we met (from the manager to the housekeeping staff) were so kind and helpful. They couldn't do enough to make Mum comfortable and made every effort
to make sure that we were kept informed. The home is kept really clean, the food is varied, there are plenty of activities for the residents from gardening and cooking to cocktail making plus there are various outdoor areas for the residents to enjoy. Each resident has a lovely en-suite room with their own front door which can be locked by them if they choose, giving them a sense of ownership and privacy. We are so pleased we choose Garden City Court for Mum and would not hesitate to recommend it to anyone.

Reply from Deborah Yadev, Marketing Manager at Garden City Court

Good day and sincere condolences on losing your mother, she was an amazing woman and from this review we can tell she was deeply loved by her family. Our team would be very happy to hear your words of praise, thank you so much. Take time and recover from your loss and remember you can visit us anytime. Kindest regards,


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Review from L B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not been in any rooms, only one visiting room. Very pleased with what I have seen.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court

Good day and thank you for taking the time to send us that lovely review. We are very proud of our home and we will continue to make it a home away from home for our lovely residents. Have an amazing day!


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Review from L N (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum arrived at Garden City Court earlier this year, she has been really well looked after. Although Covid-19 has hit us hard, the staff have done everything they can to lift the spirits of the residents, often sacrificing some of their own free time to make sure the residents are well treated,
with compassion and respect in these very challenging times. Mum's wish was to be in this care home and she's very happy there.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court

Thank you for the lovely comments, our team are working very hard to ensure your mum and all of our residents are looked after during this pandemic. It has not been easy at times and hearing your comments brings a smile to our faces. I would definitely extend these comments to the team at Garden City Court.
Thank you once again and keep safe!


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Review from Danny M (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has always been a reassuring place for Mum with a real understanding of her needs. During 2020 and the pandemic we have been even more reassured that the management and running of this home is like no other. We've had regular and personal updates, with the team always willing to speak to us
about any enquiries we've had. Although lockdown has been hard, we've been able to believe that it has been for the right reasons. We know that Mum has been looked after and we've seen plenty of photos of the efforts the team has made to keep residents entertained. We've received honesty, kindness and a real sense of community in the past year. The change of management the home saw in 2019 is now making a real impact.

Reply from Deborah Yadev, Interim Marketing Manager at Garden City Court

Good afternoon and thank you for the review. It makes us happy to know we are able to support your mum during these times. I will extend your kind comments to the team. Thank you and have a lovely day.


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Review from Keith W (Son-in-law of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home with caring staff and well-kept facilities and buildings. Lots of activities and good-sized rooms and communal areas. Lots of space for gardening and there's even a lovely roof garden for residents to enjoy.

Reply from Melissa McNeilly, Home Manager, Garden City Court at Garden City Court

Thank you for your lovely review of the home which I will share with the staff.


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Review from Kate H (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this pandemic (Mar 20-Nov 20 to date) all the staff I have been in contact with either by phone or email and senior leaders using their own phones for me to connect via What's App has been exemplary. Really clear, concise instructions have been sent via email to both my personal and work
one as agreed. Procedures were outlined and, were followed throughout the summer. They made time to give my mother access to the iPhone so we could speak especially when her eldest autistic daughter was hospitalised. My mother lost her eldest daughter in late May and due to the Covid 19 situation and the fact the funeral was in Kent, she could not attend. The service was live-streamed to my mother and the carer/s took time out to comfort her. They kept me informed about how she was dealing with this sudden bereavement. My mother had her 90th Birthday in the garden and in turn 3 of us were able to celebrate this with her. They bought her a large bunch of flowers and a balloon.

Reply from Melissa McNeilly, Manager at Garden City Court

Thank you for sharing your review of our home. It is very important to us that not only do we keep our residents safe physically, but that we look after their mental wellbeing as well. I’m so glad we have been able to help your mum through such a difficult time and we will continue to support her the best that we can during these unprecedented times.


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Review from Bill A (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Garden City Court for 18 months now and this past 8 months has been the most challenging time. Everyone at the home has been so kind and caring, shown great dedication and helped my mum get through this awful time. They have kept her spirits up and provided us with constant updates.
As soon as it was possible, we had garden and window visits, keeping everyone safe and I can’t recommend the home enough. Thank you to the home manager and all the team who have taken such a weight off my mind.

Reply from Melissa McNeilly, Manager at Garden City Court

Thank you for your positive review. We feel privileged to be able to keep people safe and spirits high in what has been a difficult year.


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Review from R B (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On amazing party for residents and families that was arranged.
It was so nice to have such a 'normal evening' with my mum and for her be part of it.
As a family member; I appreciate the hard work the staff put in.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback. At Quantum Care, we are extremely proud of our hard-working, dedicated staff who often go the “extra mile” to please their residents. We are so pleased to hear that you and your mother enjoyed the party and look forward to your company at future events.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Garden City Court is calculated as follows: ( (198 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden City Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager

Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.


Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.


Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs


Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.