Garden City Court

Whiteway, off Radburn Way, Letchworth Garden City SG6 2PP
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9.9 60 Reviews
  • Garden City Court, Letchworth Garden City
Garden City Court is a modern, purpose-built care home situated in a quiet residential area. The home features the latest design and equipment to enable people to live as independently as possible, with support from staff where needed.

The home offers a variety of care services for residents including residential and specialist dementia care, as well as a range of short or long-term care options.

Garden City Court consists of five households which benefit from spacious, en-suite bedrooms, open-plan living, as well as an inviting dining area, lounge and multiple relaxation spaces. All bedrooms are fully furnished and feature flat screen televisions, wi-fi connectivity and telephone connection points.

The home's beautifully landscaped garden benefits from a spacious central courtyard with raised flower beds, enabling residents to enjoy a spot of gardening or to simply relax and take in the surroundings.

Residents can also benefit from the Quantum Care Plaza, which features a hair and beauty salon, a shop, and a cinema room. There's also a café, which is the perfect place to spend time with friends and family over tea, coffee and snacks.

An activities co-ordinator within the home plans a range of activities for residents so there is always something interesting to take part in.

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Care Provided by Garden City Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allanah Hudson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Garden City Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,439

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Garden City Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking available


Garden City Court Reviews (60)

Total of 60, showing 41-60
9.9

Garden City Court has a Review Score of 9.9 (9.925) out of 10, based on 18 reviews in the last 2 years. Over all time Garden City Court has 60 reviews.

Overall Experience

  • 56
  • 4
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Date Published

60
4
9
18
42

Review from S H (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Garden City Court for a year, and I would rate the care she receives, as excellent!
The staff are so happy and go out of their way to help residents feel loved. The range of activities is wonderful, as are the staff who run them.
I can't thank Garden City Court enough for the
wonderful care my mum receives.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback, especially regarding the high standard of care your mother receives at Garden City Court. Great quality care undoubtedly brings peace of mind for residents’ families, which is so important. We hope your mother will continue to live well at Garden City Court for many years to come.


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Review from C H (Husband of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so kind and helpful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this kind review. The staff and management will be delighted to hear how happy you and your relative are with the quality of care provided at Garden City Court. We look forward to seeing you again soon.


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Review from Susan P (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in this care home for 6 yrs. The care that she received was outstanding. All of the staff treated her with the utmost respect so I would highly recommend this care home.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for this wonderful feedback. We are so genuinely pleased to have provided such high quality care for your mother, whilst she lived at Garden City Court, and will pass it onto the home and the hardworking staff there who will appreciate receiving it.


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Review from Paul A (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and caring. They are very well trained and have good knowledge of the residents.

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Review from Elizabeth G (Wife of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Garden City Court for 10 months and has been extremely well looked after. In our experience, the majority of the staff are caring and attentive to the needs of the individual, whom they get to know on a personal level. The head cook came to ask my husband what foods he liked or
disliked and made him a beautiful birthday cake. The food is very good and appetising and healthy snacks are offered between meals. The daily activities are varied and suited to both the physically and mentally incapacitated. The home is kept very clean and there is no smell of urine, except sometimes in his bedroom.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for you your wonderful review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the issue with the bedroom smell and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our residents to live in.


Birthdays are very important and we always make a special effort to ensure these are memorable and I am pleased that your husband’s birthday cake was a success. I will certainly pass on your kind words of praise to our Chef for her attentiveness and to our lovely care staff who do such a marvellous job looking after our residents.”


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Review from Susan M (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was first used as an emergency for my mum when dad was taken into the hospice.
The staff (all of them) have been wonderful with mum, making her comfortable and happy from day one.
All staff are approachable at any time, they keep you informed all the while. Nothing is too much effort for mum.
They even make her different meals if she wants.
Entertainment and activities are second to none.
Overall excellent.

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Review from Margery H (Resident) assisted by family/friend published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly. Activities are good.
Outings are enjoyable. No washing up!

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Review from Nicola A (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to be here.
The staff are very helpful and kind and willing to help.
Thank you for your kind help.

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Review from Chris H (Son of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was cared for very well in respite care at this lovely home. It is clean and welcoming with lots of activities that are well thought out and enjoyable for the residents to feel at home. The caregivers, housekeeping and managers are all attentive and professional whilst caring. Their Facebook
page is a testament to the fabulous activities and get-togethers arranged for the residents to make their stays enjoyable and dignified. Thank you to all the team at Garden City Court.

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Review from Angie S (Daughter of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a wonderful experience at Garden City Court, he stayed there a couple of times for respite. He had dementia and would always refer to his time there as a holiday. He enjoyed his time there and really bonded with the staff who were so friendly and willing to help with all his needs. He stayed
on Victoria Plum and would attend the day centre during the day. I was provided with photos of activities he had taken part in during his stay which was lovely as I was worried about if he would be ok. I was able to visit him whenever I chose as there wasn't any restrictions on visits. Our whole family was impressed with the care received and for the wonderful time dad had there.

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Review from J F (Wife of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been attending the "Q" club day centre at Garden City Court since early 2018. He seems to enjoy his visits there being usually quite chatty when I return to collect him and he does each week without complaint. The staff always seem to be kind and caring as well as polite and supportive.
However,
I'm not really in a position to choose some of the options below (eg food and management) as my husband has so little memory to tell me what he has done or eaten and I've not experienced them myself. Though I'm tempted to mark all as good or excellent.

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Review from M R (Respite Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care workers were kind and helpful and did their best to meet my needs. At least two of them went beyond their role to be particularly helpful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Garden City Court

Thank you for your feedback, which we very much appreciate. We encourage all our residents to let us know of any concerns they have so that we can resolve these quickly and satisfactorily. We have checked back on records during your stay but cannot find any issues regarding our catering services. We look forward to having you stay in our home again soon.


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Review from J P (Friend of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit has been a delightful experience. Friendly and helpful staff. Nothing too much trouble.

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Review from G G (Niece of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming. My Aunty's awareness and health have improved since staying in the home. Friendly staff who are well trained. Excellent standards all round.

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Review from Lynda F (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the people in the GardenCity Court are so friendly and all the carers in Rose Garden are so good to my Mum and all the residents and I would like to thank them all.

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Review from Leonard B (Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of this care home is excellent. The residents live in small units of 15 residents, each according to their level of care needs. The units are light and modern. The staff have good knowledge of individual residents and appear to provide a good level of care. Also, the situation is very
pleasant with lovely open areas, both inside and out. We like the idea that Quantum is a not for profit organisation.

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Review from Robert Alan H (Husband of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few months, I have come to realise what a friendly home it is, often getting to know staff and assistants by Christian names. There are so many physical activities such as ball throwing and bouncing, craft works, singing, old songs and competition questions. There are gardening activities,
which my family have helped with. Musical acts like Elvis are great. Trips to garden centres and outings to Southend etc helps the more active residents. Many of them share their life interests with you.

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Review from S S (Wife of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best you could go into, it's very friendly and everyone who works there is very caring, kind and devoted and works very hard to give the residents a very happy stay and life.
I would recommend it to anyone.

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Review from Constance G (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well appointed rooms.
Staff very pleasant and caring.
My husband who has walking problems and incontinence issues is well looked after.
Food good with choice and a lot of cold and hot drinks.
My husband attends the Q club so he knew the building. A lovely airy room, comfortable bed.

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Review from William B (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is as a visitor to my wife daily for about four years and as a resident for the last year. Staff are human with human failings, but with remarkable patience and kindness. The home is in general well run and conditions are comfortable. The building is new and any minor problems have, so
far, been dealt with promptly.


On the assumption that management at all levels continue on the same course, I look forward the spending the rest of my life here. PS. I have not ticked 'excellent'in the questionnaire below, because I believe there is always room for improvement.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Garden City Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Garden City Court is calculated as follows: ( (198 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden City Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Allanah

Allanah Hudson

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Lucia

Lucia Angell-Field

Job Title: Deputy Home Manager

Joined: 2024

I started my care journey at the age of 18 where I began as a domiciliary care worker, working my way up to deputy home manager. I first started working for Quantum care in 2015 and have been very lucky to have worked in several homes, gaining experience and supporting other colleagues to implement changes to ensure our residents are receiving the best standard of care.


I am passionate about making a difference to our residents lives and getting the quality care they deserve.


Caroline

Caroline Faulkner

Job Title: Deputy Manager

Caroline has been a Care Manager for over 20 years, firstly in the community and then moving over to Quantum Care 13 years ago. Caroline is currently a Deputy Manager at Garden City Court and specialises in Manual Handling Training and is an End of Life Champion. Caroline is also working towards her NVQ Level 5 in Health and Social Care.


Wendy

Wendy Dobbs

Job Title: Housekeeping Manager

‘I enjoy the versatility of my job role and I enjoy caring for residents and their possessions, it gives me great job satisfaction’ – Wendy Dobbs


Satpal

Satpal Kambo

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.