The home is open for visits. They encourage people to call prior to visiting to arrange the time and be accommodated accordingly.
Off-street parking
Glenview Nursing Home has a Review Score of 8.3 (8.311) out of 10, based on 3 reviews in the last 2 years. Over all time Glenview Nursing Home has 25 reviews.
Review from Angela R (Daughter of Resident) published on 11 February 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kevin Thorpe, General Manager at Glenview Nursing Home
Thank you, Angela - it has been great getting to know your mum and the family - I love the fact that she wrote a book and was published.
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Review from M G (Wife of Resident) published on 5 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from G T (Regular Volunteer) published on 2 January 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kevin Thorpe, General Manager at Glenview Nursing Home
Thank you - we really appreciate all the time and support that you have given to our residents at Glenview.
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Review from Nicola B (Daughter of Resident) published on 21 August 2019
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Kevin Thorpe, General Manager at Glenview Nursing Home
Having recently joined the company I took the opportunity to contact Nicola to discuss with her, her experience of Glenview. We discussed the issues and I have apologised on behalf of the company for the way a previous manager dealt with what was a difficult time for her and the family.
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Review from Jenny C (Wife of Resident) published on 6 February 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 8.3 (8.311) out of 10 for Glenview Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Glenview Nursing Home is calculated as follows: ( (25 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.625 Points relating to the number of positive Reviews for Glenview Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2020
My name is Ben and I am the manager of Glenview Care Home. I work hard in maintaining person-centred care for all of our residents making sure they are happy. I am very approachable and have a good rapport with the service users who feel they can talk to me about anything - I always have time for them. I maintain good relationships with the families and always make them feel welcome and let them know that I am here to talk about anything and will go above and beyond to help them, our residents and my staff in any way I can.
Job Title: Deputy Manager, Clinical Lead and Nurse
Joined: 2019
I am Aby, the deputy manager, clinical lead and nurse. Caring is my passion. I have vast experience in dementia and dealing with challenging behaviour. Glenview is my second home. I trained in Zimbabwe and have 4 years of experience in the UK.
Job Title: Team Leader
Joined: 2016
My name is Mary Ann and I am the team leader at Glenview. In the past, I have worked as a nurse assistant for 1 year and as a private caregiver for 6 years, both in Bilbao, Spain. I am also a registered nurse in the Philippines and worked under this title in the neonatal intensive care unit.
Job Title: Activities Team Member
Joined: 2020
My name is Abi and I trained for 4 years in Counselling Skills, from this experience I learnt about person-centred approaches, how to actively listen and the importance of being in the moment with someone and allowing them to lead a session but with help from my guidance. I am also trained in Indian Head Massage and gained an adaptation of this in Indian Head Massage for the Elderly. I am a creative, caring person who feels our older generation needs to feel like they still have a voice and a purpose and to continue teaching us all they know and I feel blessed to be in their company.
Job Title: Head Chef
Joined: 2022
My name is Basil and I have 14 years of experience as a chef. I went to university and gained a BSc degree in Hotel Management and Tourism Studies. Whilst studying I worked as a Commis chef. I have experience working in an Italian restaurant situated in a hotel and for various cruise lines. After working as a Commis chef I soon progressed to a Chef de Partie. Throughout my previous work where I cooked and presented high-quality dishes, managed and trained Commis chefs, was responsible for à la carte operations and assisted with menu planning, I am bringing all of these skills to Glenview. I put a lot of passion, time and creativity into my dishes and I can cater for large events which a huge selection of foods. I am open to new ideas and am very dedicated and hard-working.
Job Title: Admin Assistant
Joined: 2022
My name is Betciya and I am the admin assistant. Whilst back home in India I worked for 4 years in admin, accounting, hosting and as an auditor, from this experience I know how things work from the beginning to the end. I recently took a master's degree in Business and Administration at the University of Central Lancashire.
