Goldenview Care Home

Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS
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8.5 24 Reviews
  • Goldenview Care Home, Stoke-on-Trent
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Care Provided by Goldenview Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability

Good to Know

  • Person in charge
  • Katie Evans (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Facilities

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Goldenview Care Home Reviews (24)

Total of 24, showing 21-24
8.5

Goldenview Care Home has a Review Score of 8.5 (8.534) out of 10, based on 15 reviews in the last 2 years. Over all time Goldenview Care Home has 24 reviews.

Overall Experience

  • 13
  • 2
  • 0
  • 2
  • 7

Date Published

24
7
9
15
9

Review from T C (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were brilliant at looking after my dad, he can be very difficult to care for at times of stress, and or change, this was dealt with by all of the staff professionally and kindness was always used, however, difficult the situation that my dad put himself in. All the staff from management
to cleaners are so kind and caring at all times. When I've rung the home for information on my dad, the information was always ready to give the correct and informative things that my dad has been doing. I would recommend anyone to put their trust in the staff and carers without any hesitation.

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Review from Claire B (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my mum receives at Goldenview. I have met numerous members of staff whenever I visit and they are all caring and compassionate. Whenever I ring to enquire how Mum is the staff always give me a full account of how she is, how she has been since I last visited and if she is
eating etc. I just wish that Goldenview was not just an assessment unit and that Mum could stay there. I cannot fault it.

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Review from Liz C (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very sad that my Mum is spending her last days here. Covid has robbed us of choice in nursing care and this seems to have allowed standards to fall well below the standards we should accept for our loved ones.

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Review from N O (Grandson of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poorly operated facility. Friendly but clear lack of activity and constant inconsistent communication around what is included in their care plan. No consideration or awareness of mental health wellbeing. Please don’t suffer our plight.

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Current Review Score: 8.5 (8.534)

Overview of Review Score

The Review Score of 8.5 (8.534) out of 10 for Goldenview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.534 for Goldenview Care Home is calculated as follows: ( (85 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (48 Very Poors x 1) ) ÷ 163 Ratings = 3.534

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldenview Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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