Goldhill house is open 24 hours a day. The team encourage visitors to visit between 9am-5pm. The doors are open Monday to Friday 9am - 5pm for unarranged visits.
Parking available on both sides of the building
Goldhill House has a Review Score of 9.6 (9.566) out of 10, based on 7 reviews in the last 2 years. Over all time Goldhill House has 23 reviews.
Review from C G (Friend of Resident) published on 13 March 2025
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review! We are delighted that your friend had a successful respite stay at Goldhill House and has returned to her flat at Jubilee House. The proximity of Goldhill House and Jubilee House is invaluable in providing clients with respite care, helping them avoid unnecessary hospital admissions. We wish her all the best in her recovery and look forward to supporting her journey with Aspire.
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Review from J B (Resident) published on 9 January 2025
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review. We are pleased to hear you feel safe at Goldhill House and enjoy the activities in place. We wish you all the best in your journey and recovery with Aspire Health and Care.
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Review from J G (Resident) published on 4 November 2024
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Reply from wE, Registered Manager at Goldhill House
Thank you for your review regarding the care and support you are receiving at Goldhill House. We are pleased you are engaging with staff and taking part in activities. We wish you all the best in your recovery and journey with Aspire Health and Care.
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Review from C S (Resident) published on 4 November 2024
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your review regarding the care and support you are receiving at Goldhill House. With the progress you have made, you will soon achieve your goal to step down to supported living. Well done on your progress so far! We wish you all the best in your recovery and journey with Aspire Health and Care.
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Review from E E (Son of Resident) published on 4 November 2024
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding Goldhill House. We are pleased to hear your positive feedback regarding our communication with you. We understand the importance of respecting our client's wishes in terms of family involvement in their care and treatment. We have also shared your compliment with our staff team.
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Review from Jane B (Sister of Resident) published on 31 July 2024
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding the care and support your brother is receiving at Goldhill House. Thank you for your continued support. We wish your brother all the best in his recovery journey with us.
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Review from N M (Relative of Resident) published on 25 June 2024
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you so much for your kind words! We're thrilled to hear that you feel your niece is receiving the care and support she deserves. Your positive feedback and recommendation mean a lot to us. We truly appreciate you taking the time to share your experience!
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Review from Joan D (Regular Volunteer) published on 2 March 2023
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Reply from Sophia Francis, Registered Manager at Goldhill House
We couldn't agree more, Joan! Happy staff = happy clients. We are pleased to hear you feel our staff are caring and management is supportive. At Aspire we truly believe our staff are role models and play a vital role in helping our clients with their recovery.
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Review from E F (Resident) published on 1 March 2023
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your review, we are pleased you are happy with the care and treatment you are receiving at Goldhill House. We will be with you all the way and wish you the best in your Aspire journey and recovery.
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Review from L W (Resident) published on 31 January 2023
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding Goldhill House and the care and support you are receiving. We are pleased to hear you are happy with the progress you have made so far. We wish you all the best in your recovery and journey with Aspire.
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Review from A C (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 1 December 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your review regarding Goldhill House. I am pleased you receive a warm welcome each time you visit and are happy with the care being provided for your client. Our doors are always open when you wish to visit.
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Review from K S (Resident) published on 24 November 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review. It makes us so proud to know that you feel management is supportive and caring and our clients are happy. I am pleased to hear your journey with Aspire has been very positive. We wish you all the best in your recovery.
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Review from A S (Resident) published on 4 November 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding the care and support you are receiving so far. At Aspire we believe all staff including management play a vital role in helping our clients recover. We wish you all the best in your recovery and journey with Aspire.
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Review from D L (Resident) published on 19 October 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding the care and support you are receiving. We are happy to hear you have made some friends and that you are enjoying the activities we offer. It's great you continue to work with staff to gain more independence in your activities of daily living. We wish you all the best in your journey with Aspire.
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Review from K P (Regular Volunteer) published on 3 October 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review about Goldhill House staff and clients. We thrive on having our clients' needs and wishes met at the right time and in the right way.
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Review from A L (Resident) published on 28 September 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your lovely review regarding the care and support you are receiving at Goldhill House. We believe in keeping our clients involved in all we do, regardless of their preferences on how to spend their day. I am pleased to hear you continue to access the community daily as you wish and are receiving support with managing your healthcare needs. We wish you all the best in your Aspire recovery and journey.
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Review from D L (Mother of Resident) published on 22 September 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Hi Deborah
Thank you for your lovely response regarding the care and support your daughter is receiving. I will share this with our team. We work hard to support our clients reach their goals and understand how this can be challenging for families too. We wish your daughter all the best in her journey with Aspire.
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Review from P C (Resident) published on 1 September 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your review. It is great to hear you are happy living at Goldhill and that you have made some friends. We hope you enjoy your journey with Aspire and that it helps you gain independence and achieve your goals.
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Review from Mark F (Brother of Resident) published on 15 July 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Hi Mark
Thank you for your lovely review regarding the care and support your brother is receiving. We are very happy to provide support for your brother and believe that he has settled in fantastically at Goldhill House. We believe in enabling all of our residents to become more independent and for us to do this by providing the best quality care possible. We wish your brother all the best in his Aspire recovery and journey!
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Review from M G (Relative of Resident) published on 18 June 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for your review, it's great news you feel your cousin is receiving the care he needs. We aim to provide care that is client-focused and we believe the therapeutic environment we have at Goldhill House is a vital part of our client's recovery. We wish your cousin all the best in his Aspire recovery and journey!
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The Review Score of 9.6 (9.566) out of 10 for Goldhill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.866 for Goldhill House is calculated as follows: ( (72 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.866
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Goldhill House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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