Goldhill house is open 24 hours a day. The team encourage visitors to visit between 9am-5pm. The doors are open Monday to Friday 9am - 5pm for unarranged visits.
Parking available on both sides of the building
Goldhill House has a Review Score of 9.6 (9.566) out of 10, based on 7 reviews in the last 2 years. Over all time Goldhill House has 23 reviews.
Review from S B (Resident) published on 17 June 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for giving us feedback on the care and support you are receiving at Goldhill. We are pleased you feel motivated. We will support you to continue to strive for progress, one step at a time!
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Review from S C (Resident) published on 20 May 2022
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Reply from Sophia Francis, Registered Manager at Goldhill House
Thank you for the review regarding your current experience at the Goldhill House. We love to read about how caring and professional our staff are; we do have an amazing team! We are so pleased you feel you are finally at the right service and doing well. Wishing you all the best in your Aspire recovery and journey!
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Review from Catherine W (Mother of Resident) published on 26 August 2021
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The Review Score of 9.6 (9.566) out of 10 for Goldhill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.866 for Goldhill House is calculated as follows: ( (72 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.866
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Goldhill House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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