Goldwell Manor

Ashgate Road, Chesterfield S40 4AA
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9.9 46 Reviews
  • Goldwell Manor, Chesterfield
Goldwell Manor offers quality residential, respite and dementia in a home from home style atmosphere.

The home is comfortably decorated and you are surrounded by welcoming colour palettes for walls and soft furnishings, along with comfortable and supportive furniture to maintain that homely and personal feel.

There are 72 state-of-the-art bedrooms for residents to reside in, all of which are tastefully decorated and feature en-suite bathrooms, TVs with Freeview, Wi-Fi and much more. All of the rooms in Goldwell Manor also feature a call bell system, so someone is always on hand to help if it’s needed.

There are plenty of places to socialise throughout the home, from the spacious dining areas and lounges where residents can socialise with new friends, to the on-site cafe which is the perfect place to relax when friends and family visit. They've also got hairdressing facilities so residents can look and feel their best, and there’s lots of quiet spots around the home for relaxing, including areas with floor-to-ceiling windows, giving beautiful views of the outside areas.

Secure landscaped gardens surround the home, along with a sensory garden so residents and their visitors can sit and enjoy the surroundings.

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Care Provided by Goldwell Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 72 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Busby (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goldwell Manor Reviews (46)

Total of 46, showing 1-20
9.9

Goldwell Manor has a Review Score of 9.9 (9.897) out of 10, based on 30 reviews in the last 2 years. Over all time Goldwell Manor has 46 reviews.

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Review from P H (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much soul searching, we made the decision that mum needed more care than we could provide for her. Just over a year ago, with extensive research, we moved her into Goldwell Manor and from that moment, we relaxed in the knowledge that she was being cared for by staff who always put residents'
needs first and foremost. From reception to maintenance and floor staff, we are always met with smiles and positivity, and mum is always clean, happy and cared for.
There are always a good range of activities (again run by caring and dedicated staff members) which suits mum as she is always one for being around people and joining in with whatever is going on. Her room is beautifully kept and whenever we visit, there is always a buzz around the building, and it is obvious that the high standards we see aren't achieved without a lot of hard work.
I would not hesitate to recommend Goldwell Manor to anyone looking for peace of mind.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to leave us this lovely review. We pride ourselves on offering person-centered care and its great to hear that this is the case. We are pleased to se that mum enjoys the activities that are on offer and your kind words will certainly be passed on to the team.


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Review from M S (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to acknowledge the exceptional care provided to my mum, during her stay at Goldwell Manor Care Home. The staff were compassionate, kind and attentive to her every need and also to her family. The quality of care was outstanding and I felt confident that she was in good hands. I would highly recommend
Goldwell Manor to anyone looking for a caring and supportive environment for their loved one especially if dementia care is required.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us this glowing review. It was a real pleasure to care for mum and was always lovely to see her. We aim to offer care and support to loved ones also, so it's great to hear that this has been the case for you too. Thank you for such kind words regarding Goldwell Manor and the team.


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Review from S F (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Goldwell Manor since 22nd January. It was a very difficult decision as I never anticipated that either of my parents would ever be in a care home. However this is more than a care home. It is 5* assisted living with carers that treat the residents as part of the family. It is very early
days but mum seems settled and thinks everyone is lovely. All the residents appear to be treated with dignity and respect.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a review and its lovely to hear such kind words. We know the transitioning period can be difficult not only for mum but for yourselves as well so it's great to hear that Mum is settled.


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Review from P T (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care Mum has received over the last 18 months. The last week has been difficult for everyone, but the staff have been excellent, and we couldn't wish for better care.
Thanks for everything you do.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a review. It was a pleasure to care for Mum, and we appreciate the lovely feedback regarding our team. This will certainly be passed on. Thank you.


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Review from Keith B (Brother of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved in here due to the closure of a council-run care home. The difference between the two care homes is like chalk and cheese, this establishment is more like a hotel! It is warm and welcoming and staff are really friendly. All of her needs are met in full (she is mentally and physically
disabled). She has said how much happier she is here, and it shows as she now has a permanent smile on her face whenever I see her. The food menu offers a wide variety and choices for all meals. There are various activities that she is able to join in with if she wishes. I wouldn't hesitate to recommend this care home.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to write this lovely review for us. It is an absolute pleasure to care for your sister and it is always lovely to see her fabulous smile. We will certainly pass on your kind comments to the team as we like to pride ourselves in offering person-centered care and a warm, relaxed atmosphere within the home.


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Review from Sally A (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment at Goldwell Manor home is filled with warmth and understanding, creating a warm, safe and nurturing space for residents. The way they tailor their care to meet the unique needs of each individual. It's evident that Goldwell Manor goes above and beyond to ensure that residents feel comfortable,
valued and respected. Conclusion - Goldwell Manor stands out as a beacon of excellence in dementia care. The dedication and compassion displayed by the staff make the home truly amazing.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us this lovely review. We pride ourselves on providing the highest standard of care at Goldwell Manor and it is lovely to hear that we achieve this. We will share your comments with our team, thank you.


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Review from Janet R (Sister of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Goldwell Manor that hasn't been said dozens of times I'm sure? From the minute you enter the building you are met with friendly, smiling faces. The atmosphere is special. I am confident in the knowledge that my sister is being cared for very well. My brother was only there for a
short time but the care and kindness he and I received was second to none.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave this lovely review. It was a pleasure to care for your brother and continue to be, for your sister. It's great to hear that you feel welcomed whenever you visit us and we will pass on your lovely comments to our team.


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Review from Sally J (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, clean and immaculately decorated. This is by far the most perfect home we looked at when considering where to move Mum to. The staff are friendly and caring and treat Mum with such kindness, perfect as she is very special to us. Thank you to everyone for everything, including being
extremely approachable when I need to discuss things.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for your lovely comments. It is a pleasure to care for your mum and great to hear such positive feedback regarding the team. Your comments will certainly be passed on. Our aim is to always offer person-centred care to help your loved one feel special. Thank you again for your kind words.


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Review from T B (Son of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodwell Manor is excellent in every way. The atmosphere is calm and the environment is conducive to quality living. The staff are caring and client-focused providing excellent care in every way. I am so glad I chose Goldwell for mum.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave such a glowing review for Goldwell Manor. It is a pleasure to have your Mum with us here at Goldwell and It is always lovely to receive such positive feedback regarding our team and the person-centered care that we strive so hard to provide for our residents. We will certainly pass on your positive feedback to our team.


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Review from L F (Son of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family all thank the staff at Goldwell Manor do a fantastic job in the care of my mum. Mum loves being here and loves everything the staff do to make her happy. 100% fantastic service. Please give the staff a pay rise.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Goldwell Manor, and I will ensure your comments are passed on to our team.


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Review from Karen M (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Goldwell Manor on the 24th July.
It is wonderful!
The Manager has been so welcoming and all the staff are marvellous.
My mum has been on her own for the last 7 years and has deteriorated sadly over the last year.
My mum did not want to go in but I now have total peace of mind
that she is in the best possible place.
She loves the food (she wasn't eating much before she went in).
She now has her hair, nails and feet done on a regular basis and is being looked after so well.
I know there are activities but I am not sure if she has participated in many of them so far.
From the moment I walk in I am greeted by a lovely, friendly receptionist and it makes me feel special before I even see my mum.
I would highly recommend Goldwell Manor.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a glowing review. It's always lovely to hear such positive feedback, especially during the transitioning time for yourselves and Mum. It's great to hear that she is enjoying the food and making the most of the facilities. We always strive to offer the best in person-centred care and we are always here as a source of support to yourselves as well as Mum.


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Review from N M (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing facilities. Great, friendly and effective staff. Superb support for my father in his last weeks of life, and my mother is safe and well cared for if not a little unhappy (not due to anything related to Goldwell or staff!). Staff are improving at ensuring Mum is stimulated, encouraged to be active
and is supported during meals. A lovely place.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a lovely review. It has been a pleasure to care for both of your parents and we will always strive to offer the best in person-centered care and encourage Mum to join in with activities and offer her support where needed. Your feedback is very much appreciated and will passed on to the team.


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Review from S B (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with all the care, compassion and overall efficiency of Goldwell Manor, over the last 10 months.
My mother moved into Goldwell Manor in July 2023 after being discharged from hospital, recovering from pneumonia and with 2 broken legs.
The care given by the home was exemplary.
The caring way my mum was integrated into her new home was amazing.
Our family celebrated Mum's 100th birthday at the home and they certainly helped to make the day a very happy and memorable occasion. Mum is now very settled and happy at Goldwell Manor.
We can now rest assured that she is looked after with all the care and attention we could possibly ask for.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for your glowing review. It is an absolute pleasure to care for your mum and it is wonderful to know that she is happy and settled with us. It was an honour to host Mum's 100th birthday at Goldwell Manor and we will continue to strive to offer a high standard of person-centred care. We thoroughly appreciate your feedback.


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Review from E H (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a number of times in the last year and each time I have been very impressed with the whole experience. Fabulous first impressions. Wonderful environment beautifully decorated to a very high standard and beautifully furnished. Like a five-star hotel. High standard cleanliness. No odours!
Staff always interacting with residents. Respectful and professional/friendly. I once asked for my friend's cup of tea to be reheated as gone cold. The staff offered to make a fresh one!
Great activities. Residents clean, well-dressed, happy.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave this lovely review of our home and team. We strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle at Goldwell. It's lovely to hear that we achieve this and will share these kind words with our team. Thank you.


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Review from Brigid B (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The general manager could not have been more attentive or sympathetic to the needs of both our mum and our family in managing the move into Goldwell Manor. We are really grateful to the general manager and the care manager for their help, advice, and patience. Staff have been so kind and considerate
in helping Mum with this adjustment. Her cosy room has touches of home, and there is a lovely, friendly atmosphere in the light and pleasant third floor sitting room. While familiarisation to a new environment for a person with dementia takes time, Mum is enjoying the meals, and the entertainment programme. My sister's dog is a regular and welcome visitor, and we are glad to be included in the community feel at Goldwell Manor. Thank you to all the friendly and welcoming staff.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for your kind words and these will certainly be passed on to the team. It's lovely to hear that Mum is settling in and enjoying the entertainment and meals at Goldwell Manor, it is a pleasure to care for her.


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Review from Hazel L (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are more than happy with Mum's care, being new with the happenings in a care home we didn't know what to expect, you have been very accommodating with all our questions and have been very kind to our mum especially as she didn't want to go into a care home, she has in our opinion got
better at walking with the aid of a walker. We can't say Mum is happy yet but we hope she will settle in and call it home. All the staff are a credit to the care home.

Reply from Karen Busby, General Manager at Goldwell Manor

We just want to say thank you for your kind words and it is our pleasure to care for your mother


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Review from S C (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say thank you for the amazing support all the carers give me on the 1st floor, your support means the world to me couldn’t get through this terrible disease without you all. Mum is so lucky to be here at Goldwell Manor. Thank you.

Reply from Karen Busby, General Manager at Goldwell Manor

Thank you for your lovely words and it is our pleasure to care for your mother


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Review from Karen B (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Goldwell Manor has been excellent.
Mum was unsure when she first arrived but the staff have been very supportive and helped her settle. Nothing has been too much trouble.
Family and friends are always made very welcome.
Facilities are first class.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for your kind words and we are glad to hear that your mum is settling into Goldwell Manor.


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Review from E H (Granddaughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and service within an amazing environment. All the staff are friendly and very kind. They have gone above and beyond in making sure my grandad is comfortable and happy. They have taken extra care to ensure he gets the right food and are helping him to move out of his bed into a chair.
I would highly recommend this home!

Reply from Karen Busby, General Manager at Goldwell Manor

Thank you for your kind words and comments about Goldwell Manor and the team are pleased that you are happy with the home and the team


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Review from Emma W (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldwell Manor is not only aesthetically beautiful, welcoming and clean but every member of the team have been absolutely fantastic in caring for my parents. From the front of house, catering, lifestyle, maintenance, cleaning and the wonderful care team.The fact that everyone knows us as a family and
as individuals and truly cares makes a huge difference. I could name everyone individually and thank them for how they go over and above not only for my family but for us visiting (even giving biscuits to my parent's visiting dog and so many little touches) and being in and around Goldwell regularly, it’s not a one-off, it’s how it always is. I cannot recommend and thank everyone enough for what they do on a daily basis-Goldwell really is the best!

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Goldwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Goldwell Manor is calculated as follows: ( (326 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 359 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldwell Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Karen

Karen Busby

Job Title: General Manager

Joined: 2022

Welcome to Goldwell Manor!


I started my career working in the hotel industry at every level, however, for the past 25 years I have worked within the care industry. I worked in various roles starting as a Care Assistant, Kitchen Manager to eventually a Registered Manager. In doing these roles, my passion grew for all areas within the care industry as each is equally crucial to the everyday lives of our residents. Through my time working in the care industry I also went on the journey of caring for my mother when she was diagnosed with dementia, until her end of life. This has enabled me to share my knowledge and support a team in providing quality well-being for every individual.


Frequently Asked Questions about Goldwell Manor

What types of Care is Goldwell Manor registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goldwell Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Goldwell Manor have?

There are 72 Single Rooms.

What are the Facilities & Services at Goldwell Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldwell Manor to the centre of Chesterfield?

0.4 mile(s) as the crow flies, distance by road may be significantly further.