Goldwell Manor

Ashgate Road, Chesterfield S40 4AA
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9.9 46 Reviews
  • Goldwell Manor, Chesterfield
Goldwell Manor offers quality residential, respite and dementia in a home from home style atmosphere.

The home is comfortably decorated and you are surrounded by welcoming colour palettes for walls and soft furnishings, along with comfortable and supportive furniture to maintain that homely and personal feel.

There are 72 state-of-the-art bedrooms for residents to reside in, all of which are tastefully decorated and feature en-suite bathrooms, TVs with Freeview, Wi-Fi and much more. All of the rooms in Goldwell Manor also feature a call bell system, so someone is always on hand to help if it’s needed.

There are plenty of places to socialise throughout the home, from the spacious dining areas and lounges where residents can socialise with new friends, to the on-site cafe which is the perfect place to relax when friends and family visit. They've also got hairdressing facilities so residents can look and feel their best, and there’s lots of quiet spots around the home for relaxing, including areas with floor-to-ceiling windows, giving beautiful views of the outside areas.

Secure landscaped gardens surround the home, along with a sensory garden so residents and their visitors can sit and enjoy the surroundings.

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Care Provided by Goldwell Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 72 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Busby (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goldwell Manor Reviews (46)

Total of 46, showing 21-40
9.9

Goldwell Manor has a Review Score of 9.9 (9.897) out of 10, based on 30 reviews in the last 2 years. Over all time Goldwell Manor has 46 reviews.

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Review from Mark N (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a 5* hotel - very large room and very clean. The communal areas are particularly good.
The staff are extremely friendly and helpful and, most importantly, very gentle and caring with my father.
In my previous job as a fire inspector, I visited many care homes - Goldwell Manor is the
best by far!

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Review from Helen M (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having transferred my mum from a rehabilitation hospital last week my mum has been warmly welcomed at Goldwell Manor. As my mum is a new resident she is still settling in. All the staff have been very kind and understanding at what has been a difficult time for my mum and family. It's a lovely place
to visit, welcomed with a warm smile.

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Review from A J (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldwell Manor is the only care home we are happy for my Mum to stay in. Always welcomed with a warm and friendly team of staff. Beautiful home, fantastic decor. The rooms are amazing and the ensuite shower room is very good. Good food and plenty of activities. Mum loves it in here. Thank you to the
manager and her staff for taking Mum again for respite care at such short notice. Would definitely recommend.

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Review from Sue F (Daughter-in-law of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not be more delighted with the level of care, concern and cleanliness that this facility provides. It is a pleasure to visit Mum and enjoy spending time in the lovely lounge areas. The staff are always friendly and helpful. Any concerns we had putting Mum into a care home were
completely unfounded with this one. As a loving family we only wish all care homes were the standard of this one.

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Review from J C (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes Goldwell Manor was the only one I was happy for my husband to stay in. He was very warmly welcomed on arrival by management and staff. It's early days yet for him, but hopefully he will settle and be happy. I feel he is being very well looked after.

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Review from Jill R (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After working forty years in adult social care and being very despondent about the standards in residential care, we have hit the jackpot with Goldwell Manor. There is nothing I can fault. There are always staff in the communal areas tending to residents and anticipating needs. The choice of food is
amazing. My mother has always deserved the best care and Goldwell provides it. The general manager is an excellent leader who leads by example and knows all her residents. Keep it up Goldwell, you are simply the best!

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Review from Laura P (Granddaughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing home. My grandad came here after finding it difficult to cope at home. When he arrived, he thought he was in a five-star hotel because of the beautiful decor. The staff immediately made my grandad feel at home and welcome, we knew he was in safe hands!
Unfortunately, my grandad took
a turn for the worse and was put on end-of-life while at the hospital. The home where amazing in rehabilitating my grandad back to the home and catered to his more advanced needs. During the last two weeks of his life, all the family were allowed to be at the home constantly and we were extremely well looked after from food to drinks and constant check-in from all the staff. The dignity and respect my grandad received even in his final few hours was outstanding. We cannot thank the staff enough for making my grandad's final weeks as special as they were. Goldwell Manor will always have a special place in our hearts.

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Review from Mandy L (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking around and choosing a care home for my mum highlighted huge differences between each one. I wanted her to live somewhere I could live myself. Goldwell Manor really stood out. Firstly the decor is impressive as you walk in and everywhere feels really clean and new. The room is lovely with a good
ensuite shower room. The staff are amazing and I feel confident she is being well looked after. We are kept up to date with any health issues. The entertainment manager works hard to provide varied activities which my mum has participated in and enjoyed such as quizzes and games, gardening, book club, singers etc. I particularly like the fact that residents are regularly asked for their opinions on the activities and also the food choices and they are encouraged to offer new suggestions to tailor their stay to their interests. The manager knows everyone personally and provides that personal touch, so I feel my mum is in safe hands. I would not hesitate to recommend Goldwell Manor.

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Review from Debbie R (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad stayed in Goldwell Manor for respite for almost 3 weeks. They both felt that it was like a 5 star hotel. The decor, cleanliness and new facilities were excellent. The food and dining areas were excellent. My Dad liked to have a beer some afternoons which they got him from the beautiful
bar area downstairs. They felt that there could have been a few more activities, it was very quiet on some afternoons. However, Mum went to the gardening club one afternoon and both of them played bingo.
My parents felt that all the staff were very kind, caring and professional from the front of house staff, the maintenance man, the housekeepers and the carers. We also felt that all the staff were lovely. The manager runs an excellent home and should be very proud. There were only a couple of issues that were dealt with promptly and communicated to the family. We would not hesitate to place them in Goldwell Manor again in the future and would highly recommend this beautiful home.

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Review from R D (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with how my mam is looked after. Staff give feedback.

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Review from Linda L (Wife of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had respite care for a week. Unfortunately, after four days my husband had a nasty fall and was admitted to the hospital. I had previously been to look at Goldwell Manor and felt comfortable that it was right for my husband, the staff on arrival were welcoming and my husband's room looked
great. However, my opinion has changed a little since my husband's fall as no one from Goldwell Manor has had the decency or compassion to contact me to see how my husband is. You have a fabulous dementia home but communication skills are lacking. I have been a nurse for over 40 years and I would not dream of not following up after an incident to ensure all was well or at least to show I cared.

Reply from Karen Busby, General Manager at Goldwell Manor

Hi Linda, thank you for taking the time to write a review for Goldwell Manor. I would like to express my apologies that this has been your experience following your husband's stay. This is not the standard that we operate and I would like to take this opportunity to say I deeply regret being pulled away to a meeting and having missed you during your last visit. I tried following up with a call but I’ve had no response and at the time didn’t believe leaving a voicemail was appropriate. I will use your review to continue improving the overall service that is provided and I would, of course, be pleased to explore each point in more detail with you, if you feel this would be helpful.


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Review from A M (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into the home three days ago and was welcomed with open arms. Nothing was too much trouble for the staff. All of them have been great, helping Mum to settle in and understand what a big upheaval it is for her.

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Review from J W (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit to our friend moving in, the whole experience has been first-class. Our friend is enjoying her time in Goldwell Manor and thinks it was a good idea to move in.
The staff are really kind and helpful.
The residents are kept busy with lots of activities.

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Review from D E (Husband of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has settled well into the home and is well looked after by the excellent staff. Attention to her individual requirements and health is impressive.

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Review from Rachel S (Friend of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my very first visit to Goldwell Manor Care Home I have been impressed by the professionalism of the staff and high level of cleanliness. The building is spacious, well appointed and decorated, obviously a lot of thought has been put into creating a homely, interesting and well appointed environment.
The staff are always friendly and helpful and nothing seems too much trouble. My friend seems very happy here and the ninetieth birthday celebrations the staff created for her were delightful with delicious party food!

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Review from H M (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care staff and management enough for their care of my mum since she moved there in August 2022. The home is beautifully and tastefully decorated. It is designed to be spacious with the needs of wheelchair/frame users in mind. Carers are well-trained, courteous and professional. They
pick up on small things which really matter to my mum in addition to the general care needs being met. My mum has been through a difficult time with her health and I feel the staff and management have been alongside me in addressing and raising her health needs with professionals. They have phoned me to let me know when there has been an improvement in her health - e.g. she was discharged from the hospital as a hoist user only. When she managed to walk with a frame across the room they phoned to let me know, that meant a lot. The home is clean and activities are organised daily for residents with their abilities/needs in mind. The food is excellent. Thank you, Goldwell.

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Review from Gerald A (Husband of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife moved into her current care home when it opened in June 2022. She is very happy there and is well looked after by the staff. They keep me fully informed on her condition and contact me if she has a problem, and they deal very well with any emergency.

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Review from T L (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrive at the care home to see my mother and go home knowing she is safe and well looked after.

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Review from Richard L (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself very lucky that I managed to secure a place for my father at Goldwell Manor. It really is such a relief to know he is happy and settled and being looked after properly. I cannot praise the staff highly enough. They are all so friendly and professional; I knew straight away that my father
was in the best hands. The accommodation is pristine. The food, care and support are first-class. It's a pleasure to visit. A massive thank you to everyone concerned.

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Review from Lynn L (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never known my mum so happy. She settled in straight away and the staff are all lovely, they all go above and beyond for my mum. The manager at this home is so professional and friendly. The home is very special. The food is amazing and so is the care. They all treat my mum with dignity and treat
her as if it is her home.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Goldwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Goldwell Manor is calculated as follows: ( (326 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 359 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goldwell Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Karen

Karen Busby

Job Title: General Manager

Joined: 2022

Welcome to Goldwell Manor!


I started my career working in the hotel industry at every level, however, for the past 25 years I have worked within the care industry. I worked in various roles starting as a Care Assistant, Kitchen Manager to eventually a Registered Manager. In doing these roles, my passion grew for all areas within the care industry as each is equally crucial to the everyday lives of our residents. Through my time working in the care industry I also went on the journey of caring for my mother when she was diagnosed with dementia, until her end of life. This has enabled me to share my knowledge and support a team in providing quality well-being for every individual.