Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG
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9.8 83 Reviews
  • Goodson Lodge Care Centre, Trowbridge
Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents.

Split over two floors, this modern care centre offers compassionate care in an environment that has been designed sensitively with residents’ comfort and well-being in mind. Staverton and Yarnbrook households provide care for individuals living with dementia. Edington and Westwood households offer residential care on the dedicated residential floor.

Across all households, residents have access to a comfortable and homely living area, including a lounge, kitchen and dining room as well as ‘The Street’ which boasts a cinema, coffee shop and hairdressers. The spacious bedrooms all have stylish en-suite ‘wet room’ bathrooms and most have views of the landscaped gardens. With all this and more Goodson Lodge Care Centre offers an exceptional home environment.

Goodson Lodge offers a host of activities for residents to get involved with. Examples of current activities include:

•        Afternoon tea in the garden

•        Gardening, walking and singing clubs

•        Pamper sessions

•        Armchair exercises

•        Visits from tropical and farmyard animals

•        Arts and Crafts

•        Outdoor sports

•        Giant scrabble

Weekly menus feature a variety of balanced dishes including meat, fish, fresh seasonal vegetables and salads. Vegetables and herbs that have been home-grown by residents in the garden’s raised planters are also incorporated into the menu seasonally, creating tasty meals with added satisfaction. On top of this, you will always find a freshly-baked cake in the coffee shop along with fabulous afternoon teas. Fresh fruit is always available in fruit baskets throughout the home.

Care Provided by Goodson Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Palfrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Goodson Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,710
    • Self-Funded Residential Dementia Care £1,710 – £1,830
    • RESPITE Self-Funded Residential Care £1,810 – £1,880
    • RESPITE Self-Funded Residential Dementia Care £1,860 – £2,005
  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.


  • (these prices are only a guideline, please contact Goodson Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodson Lodge Care Centre Reviews (83)

Total of 83, showing 1-20
9.8

Goodson Lodge Care Centre has a Review Score of 9.8 (9.846) out of 10, based on 17 reviews in the last 2 years. Over all time Goodson Lodge Care Centre has 83 reviews.

Overall Experience

  • 73
  • 9
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  • 1
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I can't praise the management and care team at Goodson Lodge highly enough. The home has such a lovely inviting feel and everyone goes out of their way to make the residents and families feel welcome. The transformation in Mum since she moved in approx. 4 weeks ago has been incredible. The staff and
management took great care in making sure things were in place when Mum arrived, and it didn't take long before she settled which was such a relief. We now have peace of mind that she is safe and happy and being cared for really well. Goodson is a beautiful space, with lots going on and the fact that we can drop in and out, and join in with the many activities whenever suits us is great. Highly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved into Goodson Lodge 18 months ago. They are set up with a shared bedroom - Goodson Lodge team were very helpful and flexible, enabling a second room to be set up as a 'sitting room' with many pieces of their own furniture, ornaments, pictures etc. - these were essential requirements
for a couple who have been married for 66 years!
The staff are very friendly, providing a high standard of personal care. The premises are maintained to a high standard of cleanliness. Communication with next-of-kin is excellent, always responding positively to questions or requests. There is a wide and varied activities programme to meet the needs and interests of all residents, including many events in which family and friends can participate.
Possible areas for improvement:
- Induction process on day 1 and in early weeks
- A few other aspects
Happy to discuss this further with the management team.

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Overall Experience  Overall Experience 5.0 out of 5

We have found Goodson Lodge to be an excellent care home with a warm and friendly atmosphere and good facilities. All of the staff are caring, friendly and welcoming and the care is outstanding which is what really counts. Nothing is too much trouble and the care is given in a supportive, compassionate
and dignified way.
There are always activities going on for those that want to partake and the time is taken to find out about the resident's interests and what they would like to do. The food always looks and smells delicious with a varied menu and plenty of drinks and cakes between meals.
In the 6 weeks that my father has been at Goodson Lodge, he has improved beyond belief both physically and mentally and is happy at Goodson Lodge and for that, we cannot thank the whole team enough.
We would highly recommend this home.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care at Goodson Lodge, Trowbridge. Wonderful staff and Management. Well organised. Communication is very good with the family. Lovely homely atmosphere. Highly recommended care home in the heart of Wiltshire. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Goodson Lodge for 9 months. When we visit her, we are greeted courteously by friendly and cheerful staff. The lodge is always very clean and tidy. The residents' facilities are comfortable and spacious. Their food is wholesome and the menu varied with tea and cake between
meals. The staff are very attentive to the residents at all times. A birthday party was arranged for my sister by the staff. This was most appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Goodson Lodge for three years, and we (my sister, brother and I) have had no cause to complain at all. We were lucky that during the pandemic we could find her a place there.
The facilities are comfortable and equipped with TV, library and sitting rooms for activities.
A full programme of activities is published each week; sometimes they are open to residents' families to attend (e.g. musical evenings).
Meals are varied and our mother gained a stone during the first year - must have been the regular tea and cake!
Staff are always cheerful and helpful, and also alert to changes in residents' care needs.
In February our mother had her 99th birthday; Goodson arranged a birthday treat in the form of a trip to a local garden centre for coffee and cake.
Overall, we'd recommend Goodson to anyone looking for good care for a family member in need.

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Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have found Goodson Lodge. The atmosphere is warm, friendly and the facilities are light and modern and always clean and tidy, and there are cosy sitting areas with nice views of the gardens. We are very pleased with the way my mother has settled in (even though it is a difficult
decision to move from your own home). Any comments or concerns are always listened to by the care home managers and actioned, and the staff are cheerful and helpful. The weekly activities are incredibly varied and fun, but there is never any pressure to join in. The residents are treated as individuals and the emphasis is on making them feel like it is their own home.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your kind words about Goodson Lodge. We're delighted to have your mother with us, and it's wonderful that she has settled in so well. If there is anything else we can do for her, or for your family, please just let us know.


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Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the care my mother receives. Unfortunately, my mother is not happy there, this does not at all reflect on the staff, she would not be happy anywhere! I have always found the staff very polite and helpful, they keep me up to date with my mother's health and welfare needs.

Reply from Rowen Campbell, On behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback and for taking the time to write us a review. We appreciate your comments and we will continue to do what we can for your mother.


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Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law went into Goodson exactly a year ago after 17 years on her own following my brother’s death. Six months previously, she had broken her femur and so there was no way she could live on her own again. Goodson has been a real experience for her - especially all the activities. She seems
willing to try anything and has enjoyed so many different experiences. She was an international athlete and has represented Great Britain. Goodson arranged for her to visit her old athletic club of which she was a founder member. This was very special for her. She has been overwhelmed by the kindness and care she has received. All this means that I know she is safe and cared for in lovely surroundings into which I and my family are made welcome.

Reply from Rowen Campbell, On behalf of the team at Goodson Lodge Care Centre

What lovely feedback, thank you! We appreciate your kind words. It is a pleasure to have your sister-in-law with us and if there is anything else we can do for her, or for your family, please don't hesitate to ask.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well at Goodson Lodge. The carers are always friendly and cheerful and treat residents with dignity. There are plenty of activities for residents covering a wide range of interests. The rooms are clean and welcoming and there is always plenty of food. Care is tailored to the
needs of individual residents. I would highly recommend Goodson Lodge.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your recommendation and for taking the time to write us a review - we do appreciate your feedback. We're delighted to hear that your mother has settled in so well. If there is anything else we can do to support her, or you, please just let us know.


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Overall Experience  Overall Experience 5.0 out of 5

We had a review meeting with the Deputy Manager - very successful and pleased with the discussions. She listened to everything that we said, responded well and made suggestions as necessary in response to a couple of queries.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback - it means a great deal. We're glad to hear the review meeting was so positive. If there is anything more we can do for you, please don't hesitate to ask.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Goodson for 18+ months and continues to say she is happy to be there. I have found that her wishes are respected on a daily basis. Her care needs, on a daily basis, are given with great kindness and consideration. The staff are always cheerful and encouraging. Although energy levels
do not always allow my mum to participate in activities she says it’s nice to know they are there. As a family to join family events organised always brings fun and a chance for togetherness. Access to the home has improved over the past weeks.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your comments and for taking the time to write us a review. We're delighted that your mum is happy with us at Goodson Lodge and that she feels happy and looked after. We do appreciate your feedback, and if there is anything else we can do, please don't hesitate to ask.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Goodson Lodge for 4+ years and has a lovely ensuite room with a view of the garden and children playing at the school. She was in the home during Covid and although we could not initially visit, the staff made sure that we kept in touch. Once lockdown rules relaxed we
were able to visit her in a separate room with testing, hygiene measures and masks in place. The staff are kind and caring and always have the resident's welfare in mind. Calling for medical attention when necessary and keeping next of kin informed. She used to enjoy joining in the various trips and activities but unfortunately, at 96, doesn't now feel well enough, having been in hospital recently where she became quite confused. Fortunately, she is now settled back in her room and happy to be in familiar surroundings with people that she knows. Grateful thanks to all at Goodson Lodge.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your feedback and for taking the time to write us a review - we do appreciate it. It's been a pleasure to have your aunt with us at Goodson Lodge, and we're delighted that she's settled with us again. Do let us know if there is anything more we can do for her or your family.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Goodson Lodge welcoming, approachable and helpful. My mother is well cared for and much safer than she was in her own home. The staff have accompanied her on necessary trips to hospital and arranged for opticians and doctors to see her in the home when required. I would not
hesitate to recommend this home to others.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your kind words and for taking the time to write us a review. We're glad to have your mother with us at Goodson Lodge, and we do appreciate your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are supportive, caring and friendly. Mum is warm, well fed and safe - the environment is modern and welcoming - lots of natural light which makes a difference to Mum. Activities help her interact with other residents and us as family. Well done!

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thanks very much for taking the time to write us a review. It's a privilege to have your mum with us Goodson Lodge and if there is anything else we can do for her, or for your family, please just let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Our Mother came into Goodson Lodge at the beginning of the 2nd lockdown. A shaky start where we couldn't visit but the staff were amazing and kept us informed/sent photos. Now we are able to visit freely, we can see how dedicated and caring the staff are for ourselves. A beautiful care home, with home
being the operative word. The staff are supportive, friendly and approachable.
A lovely room with an ensuite, which means Mum's dignity is kept when she needs bathroom assistance. I wouldn't want her to go anywhere else. Thank you, Goodson Lodge.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Such kind words, thank you - we really do appreciate your feedback. I'm delighted that your mother is settled here and that we are able to support both her and you. Thank you for taking the time to write us a review.


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Overall Experience  Overall Experience 5.0 out of 5

It doesn't matter how beautiful the facility is, it is the care that counts. The kindness, compassion and care afforded to our mother by the staff at Goodson Lodge is outstanding. All the staff go that extra mile to give person centred care to each and every resident. The purpose built building itself
is wonderful, and always immaculately clean and fresh. The food excellent. I just hope that one day carers nationwide will be recognised for the outstanding work they do. Thank you all, from the cleaners and cooks to the wonderful receptionists and admin staff, to the activity co-ordinators, and to all the truly amazing carers at Goodson Lodge-we thank you.

Reply from Rowen Campbell, on behalf of the team at Goodson Lodge Care Centre

Thank you for your wonderful feedback! Thanks too for taking the time to share your experiences. We really do appreciate it and I will make sure everyone at Goodson Lodge sees it.


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Overall Experience  Overall Experience 5.0 out of 5

I can not think highly enough of the staff and care mom received whilst she was in Goodson Lodge. The carers were kind, considerate and loving. They looked after myself and other family members after mom passed away with equal love and care. As a family, we can not speak highly enough, all care will
be measured against Goodson Lodge.
Thank you from the bottom of our hearts.

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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister at Goodson Lodge for just over one month and after visiting several care homes in the vicinity, I decided on Goodson Lodge. I haven't been disappointed in anyway, there is always a welcome and a cuppa if you need it. I act as power of attorney.

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Overall Experience  Overall Experience 5.0 out of 5

Despite her reluctance to go into care, my sister-in-law has settled well. The carers have been wonderful and our minds are at rest knowing she is very well cared for.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Goodson Lodge Care Centre is calculated as follows: ( (171 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Mandy

Mandy Palfrey

Job Title: Home Manager

Joined: 2021

Amanda has over 25 years’ experience in Health and Social Care and came to Goodson recently from another OSJCT home where she was also Home Manager.  Having worked for various companies including the private sector, Amanda has worked her way up within her role from a Carer to a registered Manager.
Amanda started her career working nights in a nursing home, which she did for 8 years and thoroughly enjoyed. Amanda then started to work as a Carer on days and this is when she really started to blossom in her role as a leader. 
Amanda joined The Orders of St John Care Trust in 2008, she soon became a Care Leader, Head of Care, then a registered Manager in 2014. During this time Amanda has completed various Health and Social Care Qualifications and completed Level 5 in Leadership and Management for Health and Social Care before taking on the Registered Manager's role. 
Amanda sets high standards within her team, she encourages her team to learn new skills and knowledge, which also helps them to succeed, but more importantly to provide excellent care. This was demonstrated when she won ‘Leader of the Year’ award in 2018.


Fran

Fran Turner

Job Title: Deputy Manager

Joined: 2017

Fran has worked in the care sector for 23 years. She started her career in a nursing environment, where she was a Carer before progressing to Senior Carer.


She then went to work with adults with learning disabilities as a support worker.


Fran started at Goodson Lodge in 2017 as a Night Care Leader and in 2020 went on to become Head of Dementia Care before becoming the Deputy Home Manager in 2022.


Throughout her career, she has gained many qualifications and recently completed her Level 5 in Health and Social Care.
Also, in October 2022 she was presented with a Trust 'Dedicated to Exceptional Care' award.


Fran absolutely loves her job and she has a real passion for enriching residents’ lives with meaningful engagement.


She loves being able to make a difference and making every day a positive experience for the residents.
Fran says she couldn’t imagine herself doing anything else.


Amal

Amal Xavier

Job Title: Bursar

Joined: 2021

Amal has a degree in Hotel Management and an MBA Master's degree in Human Resources.


He spent over 20 years in the hospitality industry working in several management roles and therefore has extensive experience in customer relations.
He is also currently studying towards his Association of Accounting Technicians from Wiltshire College so he brings a wealth of skills and expertise to the role of Bursar at Goodson Lodge.


Amal is pleased that in his role he actively supports residents' with their finances and contractual arrangements. He also has responsibility for the catering, maintenance, administration and housekeeping teams and ensuring that in their service delivery for the residents, OSJCT values are upheld.


He prides himself on keeping up to date with training and best practices with the ultimate aim that residents are happy in their homes.


Alex

Alex Damon

Job Title: Activities Co-ordinator

Joined: 2019

Alex worked in the kitchen of another care home whilst he was studying TV & Film at college and he is now an Activities Co-ordinator at Goodson Lodge.


He is proud to have recently won an OSJCT award for 'Outstanding Community Engagement' and says that he thoroughly enjoys his time in the home because he loves making a difference in residents' lives.


Making them smile each day and seeing them enjoy the daily activities keeps him going, along with his toddler twins!


Alex is always open to ideas and loves to try new activities with the residents.


Frequently Asked Questions about Goodson Lodge Care Centre

What types of Care is Goodson Lodge Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goodson Lodge Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Goodson Lodge Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Goodson Lodge Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goodson Lodge Care Centre to the centre of Trowbridge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.