Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG
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9.8 83 Reviews
  • Goodson Lodge Care Centre, Trowbridge
Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents.

Split over two floors, this modern care centre offers compassionate care in an environment that has been designed sensitively with residents’ comfort and well-being in mind. Staverton and Yarnbrook households provide care for individuals living with dementia. Edington and Westwood households offer residential care on the dedicated residential floor.

Across all households, residents have access to a comfortable and homely living area, including a lounge, kitchen and dining room as well as ‘The Street’ which boasts a cinema, coffee shop and hairdressers. The spacious bedrooms all have stylish en-suite ‘wet room’ bathrooms and most have views of the landscaped gardens. With all this and more Goodson Lodge Care Centre offers an exceptional home environment.

Goodson Lodge offers a host of activities for residents to get involved with. Examples of current activities include:

•        Afternoon tea in the garden

•        Gardening, walking and singing clubs

•        Pamper sessions

•        Armchair exercises

•        Visits from tropical and farmyard animals

•        Arts and Crafts

•        Outdoor sports

•        Giant scrabble

Weekly menus feature a variety of balanced dishes including meat, fish, fresh seasonal vegetables and salads. Vegetables and herbs that have been home-grown by residents in the garden’s raised planters are also incorporated into the menu seasonally, creating tasty meals with added satisfaction. On top of this, you will always find a freshly-baked cake in the coffee shop along with fabulous afternoon teas. Fresh fruit is always available in fruit baskets throughout the home.

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Care Provided by Goodson Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Palfrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Goodson Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,710
    • Self-Funded Residential Dementia Care £1,710 – £1,830
    • RESPITE Self-Funded Residential Care £1,810 – £1,880
    • RESPITE Self-Funded Residential Dementia Care £1,860 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Goodson Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodson Lodge Care Centre Reviews (83)

Total of 83, showing 21-40
9.8

Goodson Lodge Care Centre has a Review Score of 9.8 (9.846) out of 10, based on 17 reviews in the last 2 years. Over all time Goodson Lodge Care Centre has 83 reviews.

Overall Experience

  • 73
  • 9
  • 0
  • 1
  • 0

Date Published

83
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7
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Review from E P (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for well over 4 years now and her dementia has steadily deteriorated. The staff are very caring to both Mum and me, which we as a family really appreciate. You can tell that the carers have a deep understanding of Mum's situation and show huge patience and care. I'm frequently
telling people I meet how good the home is and we as a family have peace of mind knowing Mum is in safe hands. Being a charity, the emphasis is on care, not money, as it should be. If Mum is upset but can't explain, great effort goes into finding and resolving problems, whether that's her health or social well-being. Thank you so much, Goodson!

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Review from Gillian T (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Goodson Lodge Care Centre for 8 months and we as a family couldn’t be more delighted with it. The home itself is so well designed, with hairdressers, garden lounge, cafe and cinema and fabulous gardens. There is always a warm welcome on arrival. She receives very attentive care, the
staff go that extra mile for every individual making them feel special and loved. The medical attention to detail is very impressive and small changes have made such a difference to my mum’s health. The home is spotlessly clean and always updated and maintained in all areas. When my mum moved in after many traumas she was disorientated and agitated, since being in Goodson Lodge she is like a new woman! The wonderful care she has received and the stimulation from the activities team have given her a new interest in life. She joins in many of the amazing activities that Goodson Lodge organises all week long, even at weekends! I couldn’t recommend the home more highly. Thank you to all

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Review from Shelley M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been more than happy with the support and care that my mum has received at Goodson Lodge. Staff all lovely. Will contact me if they need to. My mum is very happy there and tells us when we visit her. Now we can go and visit, we are all made very welcome. My children love going in to visit, and
it is always a really happy experience, and my mum's happy and settled.

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Review from Jan B (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodson Lodge is the kind of very special residential care home you would like to reserve a place at for your own later years! The high standards of the accommodation are matched and even exceeded by the staff, the management and the attention to detail.
Beautiful accommodation, akin to a hotel and
every amenity including en-suites, cinema, memory shop, coffee shop and a stunning garden.
After a stressful few months, the staff at Goodson have made things so much easier and I know my mother is in safe hands. We are looking forward to my father joining her very soon.
I cannot fault the communication and the support which have been incredible. When you are placing your relative into a residential home, the care is just one facet of it as the family are the ones who need a guiding hand and Goodson Lodge has certainly given me reason to breathe a sigh of relief.
Highly recommended!

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Review from A L (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced dementia and a series of events last autumn meant we had to move her into a care home at short notice. It was clear from our first visit that Goodson is devoted to its mission, rather than to profit, and that the home has been designed throughout with the needs of its residents in
mind. The staff did everything they could to expedite her admission, to provide my father and me with everything we needed and to make her comfortable and cared for during what turned out to be her last few weeks with us. After a few years of trying to manage on our own, knowing that she was in the best of hands and that we had the support we needed was a huge comfort. The peace of mind that Goodson granted us, during a difficult time, is something that will stay with me for a long time.

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Review from Paul D (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managing and going through the situation of your mother with worsening dementia, living on her own, convinced she is fine and dandy, is so hard to deal and live with. The emotional impact for one and all is enormous as you only want your loved one to be safe and looked after. We tried continual daycare
visits to the home, but this really was in no way sufficient.
We finally found Goodson Lodge, after significant research, and can say yes the transition for your loved one is difficult, very difficult for them, as they do not understand what is going on or why. But time means things do get much better, the care, help and support is superb. The fact that the residents are kept actively occupied, busy, entertained, treated as individuals, fed and watered means they have much more meaning to their lives than not coping (even if they think they are) at home on their own.
The peace of mind and security knowing they are safe is so important. Thank you!

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Review from Martin W (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Goodson for just over 3 years and can't rate staff and care highly enough, which has been ever more important during Covid, when the team at Goodson have become pretty much Dad's primary family - I don't know where I'd be without them. Considering both before and during Covid activities
and food are great; Skype contact brilliant and much better now with room visits. Also, little things like a random trip to little Tesco for a few bits or making sure the cricket is on TV are small in themselves but make such a difference. Thanks to all, and looking forward to 'normal' visiting again!

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Review from Grace H (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum fell 4 months ago and was unable to return home from hospital due to additional care needs. Arranging care at short notice during covid was a challenge but the Customer Relationship Manager at Goodson was very supportive throughout the process. Advanced dementia and hospital are not a match I’d
recommend. My mum deteriorated rapidly during those 3 weeks before transferring. Settling, therefore, took some time but the staff were attentive and caring. Over the past few weeks, my mum is a lot happier and healthier. Good to see when we visit! Overall we are very happy.

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Review from M B (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, all staff very helpful to my husband and myself, keeping me informed regularly.

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Review from George D (Brother of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodson Lodge helped us at a difficult time. For their calm and highly professional approach, we will always be grateful. My sister was very well cared for during her respite stay. In more normal times she could have joined in the range of social activities. Modern facilities with kind and sympathetic
people. Highly recommend.

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Review from D P (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for six weeks now. Ever since the day she arrived, Goodson Lodge staff have been very helpful with the transition to the home. My mum's so happy to have company with the other residents. Due to covid regs, the staff are so friendly and happy to talk to me under difficult circumstances
about Mum. Thank you, Goodson, for taking great care of my mum.

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Review from Deborah S (Daughter-in-law of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Goodson Lodge have been fantastic throughout 2020 with all the government guidelines.
Keep up the good work.

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Review from Jenny (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Goodson Lodge 3 weeks before the lockdown, so I was just getting to know the staff and the home when all visits were cancelled. This was a very difficult time for me and Mum, but I had gained enough knowledge of the professionalism of the staff, and the care they gave Mum to know
I was leaving her in good hands, and she would receive the care she needed.
This has proved to be the case. Goodson has provided virtual visits by Skype, by phone, and when restrictions eased, at a distance outside, and now in a designated room. Mum despite her increasing Dementia is happy and settled and tells me frequently how kind everyone is.
The one frustration I have is there is only one phone number, it would be useful to call directly to the household.
I would like to say thank you to all the staff for the love and care they give.

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Review from Scott P (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodson Lodge offers a quality service with staff that are very sensitive to the needs of the residents, making the residents lives as happy as possible. Each resident is assessed for their individual needs allowing them to deliver very specific care.

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Review from William P (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very doubtful about the prospect of entering a care home but the majority of his preconceptions were blown away and he is happy to call it his home from home, his Shangri-La. At the heart of Goodson Lodge are the staff, who are kind, personable and thoughtful, and provide the appropriate
level of care for each resident. If you want to join in, there are plenty of clubs and activities from growing tomatoes to trips out to see the Concorde Museum. If you prefer to stay in, that is fine too, as the rooms are well-appointed and the carers are always willing to devote meaningful one-to-one time to ensure you don't feel lonely. The food is good and there is a plentiful supply of tea, coffee, cake and biscuits throughout the day.
During the pandemic the Lodge have been proactive and careful, thinking about the residents first, whilst making every effort to maintain contact with relatives via Skype or socially-distanced visits. I have no hesitation in recommending them.

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Review from Caroline S (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodson Lodge staff have been exceptional in the support of my mother, they have been professional, helpful and caring. The home is bright, clean and offers a relaxed living environment for the residents.
We can't thank the staff enough for how they helped my mother and my family.
During Covid,
we have still managed to see her in the gazebo and staff have helped her use her tablet to set up FaceTime sessions with the family which has been greatly appreciated by all. Thank you, Goodson Lodge.

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Review from Caroline M (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before covid, I regularly visited my mother in the home. It was beautifully kept, the rooms are very pleasant, the food was good, activities varied and fun, and the staff are very friendly and caring. During covid, I have been able to continue to visit for 1/2 hour at a time in the gazebo outside. This
has been valuable for us both and made a big difference to my mother.

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Review from Graham W (Nephew of Resident) published on 15 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class home in which the carers are extremely good and helpful regarding my aunt's wellbeing which puts our mind at rest.
The management have been helpful from the beginning of my aunt before and after she was admitted.
We are more than happy with Goodson Lodge we looked at several homes before
and only one other matched up but was further away.

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Review from K O (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, very welcoming.
Friendly staff.
A bit poor on trying to contact them by phone.

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Review from Nicholas W (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after extremely well. The staff were first-rate whenever I visited they knew who I was and where my mother was. The home is kept very clean, all staff are extremely professional. I cannot rate the home highly enough brilliant job by everyone. I would not hesitate to put my mother
in your care again if the need arises. A big thank you to everyone involved.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Goodson Lodge Care Centre is calculated as follows: ( (171 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Mandy

Mandy Palfrey

Job Title: Home Manager

Joined: 2021

Amanda has over 25 years’ experience in Health and Social Care and came to Goodson recently from another OSJCT home where she was also Home Manager.  Having worked for various companies including the private sector, Amanda has worked her way up within her role from a Carer to a registered Manager.
Amanda started her career working nights in a nursing home, which she did for 8 years and thoroughly enjoyed. Amanda then started to work as a Carer on days and this is when she really started to blossom in her role as a leader. 
Amanda joined The Orders of St John Care Trust in 2008, she soon became a Care Leader, Head of Care, then a registered Manager in 2014. During this time Amanda has completed various Health and Social Care Qualifications and completed Level 5 in Leadership and Management for Health and Social Care before taking on the Registered Manager's role. 
Amanda sets high standards within her team, she encourages her team to learn new skills and knowledge, which also helps them to succeed, but more importantly to provide excellent care. This was demonstrated when she won ‘Leader of the Year’ award in 2018.


Fran

Fran Turner

Job Title: Deputy Manager

Joined: 2017

Fran has worked in the care sector for 23 years. She started her career in a nursing environment, where she was a Carer before progressing to Senior Carer.


She then went to work with adults with learning disabilities as a support worker.


Fran started at Goodson Lodge in 2017 as a Night Care Leader and in 2020 went on to become Head of Dementia Care before becoming the Deputy Home Manager in 2022.


Throughout her career, she has gained many qualifications and recently completed her Level 5 in Health and Social Care.
Also, in October 2022 she was presented with a Trust 'Dedicated to Exceptional Care' award.


Fran absolutely loves her job and she has a real passion for enriching residents’ lives with meaningful engagement.


She loves being able to make a difference and making every day a positive experience for the residents.
Fran says she couldn’t imagine herself doing anything else.


Amal

Amal Xavier

Job Title: Bursar

Joined: 2021

Amal has a degree in Hotel Management and an MBA Master's degree in Human Resources.


He spent over 20 years in the hospitality industry working in several management roles and therefore has extensive experience in customer relations.
He is also currently studying towards his Association of Accounting Technicians from Wiltshire College so he brings a wealth of skills and expertise to the role of Bursar at Goodson Lodge.


Amal is pleased that in his role he actively supports residents' with their finances and contractual arrangements. He also has responsibility for the catering, maintenance, administration and housekeeping teams and ensuring that in their service delivery for the residents, OSJCT values are upheld.


He prides himself on keeping up to date with training and best practices with the ultimate aim that residents are happy in their homes.


Alex

Alex Damon

Job Title: Activities Co-ordinator

Joined: 2019

Alex worked in the kitchen of another care home whilst he was studying TV & Film at college and he is now an Activities Co-ordinator at Goodson Lodge.


He is proud to have recently won an OSJCT award for 'Outstanding Community Engagement' and says that he thoroughly enjoys his time in the home because he loves making a difference in residents' lives.


Making them smile each day and seeing them enjoy the daily activities keeps him going, along with his toddler twins!


Alex is always open to ideas and loves to try new activities with the residents.