Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG
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9.8 83 Reviews
  • Goodson Lodge Care Centre, Trowbridge
Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents.

Split over two floors, this modern care centre offers compassionate care in an environment that has been designed sensitively with residents’ comfort and well-being in mind. Staverton and Yarnbrook households provide care for individuals living with dementia. Edington and Westwood households offer residential care on the dedicated residential floor.

Across all households, residents have access to a comfortable and homely living area, including a lounge, kitchen and dining room as well as ‘The Street’ which boasts a cinema, coffee shop and hairdressers. The spacious bedrooms all have stylish en-suite ‘wet room’ bathrooms and most have views of the landscaped gardens. With all this and more Goodson Lodge Care Centre offers an exceptional home environment.

Goodson Lodge offers a host of activities for residents to get involved with. Examples of current activities include:

•        Afternoon tea in the garden

•        Gardening, walking and singing clubs

•        Pamper sessions

•        Armchair exercises

•        Visits from tropical and farmyard animals

•        Arts and Crafts

•        Outdoor sports

•        Giant scrabble

Weekly menus feature a variety of balanced dishes including meat, fish, fresh seasonal vegetables and salads. Vegetables and herbs that have been home-grown by residents in the garden’s raised planters are also incorporated into the menu seasonally, creating tasty meals with added satisfaction. On top of this, you will always find a freshly-baked cake in the coffee shop along with fabulous afternoon teas. Fresh fruit is always available in fruit baskets throughout the home.

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Care Provided by Goodson Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Palfrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Goodson Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,710
    • Self-Funded Residential Dementia Care £1,710 – £1,830
    • RESPITE Self-Funded Residential Care £1,810 – £1,880
    • RESPITE Self-Funded Residential Dementia Care £1,860 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Goodson Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodson Lodge Care Centre Reviews (83)

Total of 83, showing 41-60
9.8

Goodson Lodge Care Centre has a Review Score of 9.8 (9.846) out of 10, based on 17 reviews in the last 2 years. Over all time Goodson Lodge Care Centre has 83 reviews.

Overall Experience

  • 73
  • 9
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Date Published

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Review from Deborah A (Grandfather of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came in for respite, within 3 days of leaving another care home he’s up out of his bed. Looks clean. The manager and staff, I can’t thank them enough for there professional care.

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Review from G N (Friend of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home, who keeps us well informed of our two friends. The management and all staff are first class, well mannered, with smiles every time who are most helpful with any problems when they occur.
It is most reassuring to us, that they are both being looked after very well. Thank you.

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Review from V W (Friend of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have friends in this care home and as soon as I enter the building I feel welcome. If I feel like this, our friends who live there most certainly do. The staff smile and nothing is too much trouble for them and importantly, they treat the residents with respect.

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Review from R D (Husband of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has had a five-week stay of respite care at Goodson Lodge and has been very happy. We would like her to stay and become a permanent resident, so having visited a number of other homes we have not found anything to compare with Goodson Lodge. Unfortunately, it seems that care is not available
when funds run out and state assistance is needed.

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Review from Rosemary F (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Goodson Lodge highly enough. The care and support that Mum received from the staff at Goodson Lodge has been nothing short of outstanding.
Mum lived at Goodson Lodge for six months, following her diagnosis of Alzheimer’s. It was the best decision we made. We looked at five care homes
but as soon as I walked through the doors of Goodson Lodge, I just knew it was the right place to call home. I will never regret that decision.
Mum’s last month was incredibly challenging but nothing was too much trouble for staff. Even at her most vocal, OSJT staff continued to show the highest levels of care, with the added bonus of much humour. At the end, they did everything in their power to ensure that Mum died peacefully, in comfort, surrounded by people she knew.


Feeling raw from the recent loss of Mum, I also miss the love, compassion and humour of the staff at Goodson Lodge. They have a very special ethos and exceptional, caring staff.


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Review from Sue L (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in your care home since May 16th 2019. She has received the best care and the staff are very supportive towards Mum and also towards me. They have been right form the very beginning.

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Review from Molly F (Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 weeks and from the day I arrived, I have been made to feel welcome and cared for in every way. The whole staff have been wonderful.

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Review from A G (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodson Lodge is the best care centre I've sever seen. My Mother has settled in extremely well as the staff are all friendly and happy, which in turn makes her happy. She told me that she can't fault anything, plenty of food, spotlessly clean, twice daily activities, lovely gardens and regular organised
outings. She is treated with respect at all times and the nursing staff are quick to report of any changes or worries they may have about her. Doctors and medical staff from the health centre liaise very well. Family visitors are welcome anytime and are treated as part of the Goodson Lodge "Family". I'm very pleased to have found such a lovely place.

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Review from J M (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend this home from the first phone call of enquiry to arrange urgent respite care for my mother, all the teams of staff have been very welcoming and helpful, which has helped to improve my mother's confidence and stability to walk around the clean, bright home. It has excellent
facilities, lovely gardens, a good choice of food and a good programme of activities. A good find and at a reasonable price.

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Review from Jane S (Next of Kin) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My next of kin found the transition from home to care home for respite difficult. She stayed for 12 days and by the end of the stay, she was beginning to relax.
My review is based on my views more than her's.
Thank you for taking care of her. I hope we will be back.

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Review from Julie C (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the standard of care at Goodson Lodge. The staff do their best to meet the individual needs of each resident, adapting their approach to make the individual feel as safe and comfortable as possible. My mother has dementia, but she frequently comments she is not talked down to or made
to feel like she is being told what to do. She is encouraged to do as much as she is able to, or wants to do, in respect of her personal needs. She knows she can always ask for assistance. There is a lovely relaxed homely feel, with no imposed regimes. The building itself is clean, bright and looks more like a hotel than a care facility. There are regular activities and opportunities to socialise for those who wish to.

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Review from S H (Wife of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home with plenty of space to move around. Definitely one of the better ones.

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Review from C N (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Goodson Lodge since November 2018. Overall I am very happy with the care she receives. She has settled as well as I could have hoped for and I have peace of mind that she is safe for 24 hours a day. Staff at Goodson Lodge are caring and respectful to residents. The home environment
is bright and clean with a lovely garden.

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Review from M W (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so caring, kind and considerate during my mother's stay. This was for two periods of respite care, separated by 10 days, during which time my mother had a minor fall. The care centre is an incredible facility, purpose built and planned with so much forethought and experience of the role
of the building in assisting care provision. Mum loved her stay and my sister and I are reassured that specialist care can be provided away from home by The Orders of St John.

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Review from D W (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first visit to see if the home was suitable for my father moving in, it was a positive experience. My father is very happy, stimulated and very content so we are very pleased we chose this home. The design of the home and staff are excellent.

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Review from J H (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was very happy in Goodson Lodge. He thought the carers were 'marvellous'. He enjoyed the company of the other residents. From a reclusive person in the previous home, he embraced and participated in activities and outings. For the short time he spent there he was able to 'live' again. Some
very good memories.

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Review from V R (Wife of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Goodson Lodge as a permanent resident for 3 months. The environment, care and attitude of the staff give me peace of mind. It is a joy to see him in such a cheerful and well run care home.

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Review from L W (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care centre is amazing. My mum settled very quickly coming from her own home. She is well looked after whilst still maintaining a degree of independence. There are lots of little touches which are ideal for dementia.
The food is home cooked and excellent.

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Review from Paul H (Stepson of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for she enjoyed interacting with people and staff.

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Review from Paul E (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Goodson Lodge, the care and attention she has received has been first class. It has surpassed any expectations I had. From medical care and treatment to day to day care and some excellent activities. I have seen a marked improvement in my mother's happiness and general demeanour. Thank
you so much.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Goodson Lodge Care Centre is calculated as follows: ( (171 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Mandy

Mandy Palfrey

Job Title: Home Manager

Joined: 2021

Amanda has over 25 years’ experience in Health and Social Care and came to Goodson recently from another OSJCT home where she was also Home Manager.  Having worked for various companies including the private sector, Amanda has worked her way up within her role from a Carer to a registered Manager.
Amanda started her career working nights in a nursing home, which she did for 8 years and thoroughly enjoyed. Amanda then started to work as a Carer on days and this is when she really started to blossom in her role as a leader. 
Amanda joined The Orders of St John Care Trust in 2008, she soon became a Care Leader, Head of Care, then a registered Manager in 2014. During this time Amanda has completed various Health and Social Care Qualifications and completed Level 5 in Leadership and Management for Health and Social Care before taking on the Registered Manager's role. 
Amanda sets high standards within her team, she encourages her team to learn new skills and knowledge, which also helps them to succeed, but more importantly to provide excellent care. This was demonstrated when she won ‘Leader of the Year’ award in 2018.


Fran

Fran Turner

Job Title: Deputy Manager

Joined: 2017

Fran has worked in the care sector for 23 years. She started her career in a nursing environment, where she was a Carer before progressing to Senior Carer.


She then went to work with adults with learning disabilities as a support worker.


Fran started at Goodson Lodge in 2017 as a Night Care Leader and in 2020 went on to become Head of Dementia Care before becoming the Deputy Home Manager in 2022.


Throughout her career, she has gained many qualifications and recently completed her Level 5 in Health and Social Care.
Also, in October 2022 she was presented with a Trust 'Dedicated to Exceptional Care' award.


Fran absolutely loves her job and she has a real passion for enriching residents’ lives with meaningful engagement.


She loves being able to make a difference and making every day a positive experience for the residents.
Fran says she couldn’t imagine herself doing anything else.


Amal

Amal Xavier

Job Title: Bursar

Joined: 2021

Amal has a degree in Hotel Management and an MBA Master's degree in Human Resources.


He spent over 20 years in the hospitality industry working in several management roles and therefore has extensive experience in customer relations.
He is also currently studying towards his Association of Accounting Technicians from Wiltshire College so he brings a wealth of skills and expertise to the role of Bursar at Goodson Lodge.


Amal is pleased that in his role he actively supports residents' with their finances and contractual arrangements. He also has responsibility for the catering, maintenance, administration and housekeeping teams and ensuring that in their service delivery for the residents, OSJCT values are upheld.


He prides himself on keeping up to date with training and best practices with the ultimate aim that residents are happy in their homes.


Alex

Alex Damon

Job Title: Activities Co-ordinator

Joined: 2019

Alex worked in the kitchen of another care home whilst he was studying TV & Film at college and he is now an Activities Co-ordinator at Goodson Lodge.


He is proud to have recently won an OSJCT award for 'Outstanding Community Engagement' and says that he thoroughly enjoys his time in the home because he loves making a difference in residents' lives.


Making them smile each day and seeing them enjoy the daily activities keeps him going, along with his toddler twins!


Alex is always open to ideas and loves to try new activities with the residents.