Goodson Lodge Care Centre

Hilperton Road, Trowbridge BA14 7JG
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9.8 83 Reviews
  • Goodson Lodge Care Centre, Trowbridge
Completed in Spring 2017, Goodson Lodge Care Centre features a specialist home environment, designed specifically to enhance quality of life. Located close to the town centre in Trowbridge this homely care centre offers accommodation for 64 residents.

Split over two floors, this modern care centre offers compassionate care in an environment that has been designed sensitively with residents’ comfort and well-being in mind. Staverton and Yarnbrook households provide care for individuals living with dementia. Edington and Westwood households offer residential care on the dedicated residential floor.

Across all households, residents have access to a comfortable and homely living area, including a lounge, kitchen and dining room as well as ‘The Street’ which boasts a cinema, coffee shop and hairdressers. The spacious bedrooms all have stylish en-suite ‘wet room’ bathrooms and most have views of the landscaped gardens. With all this and more Goodson Lodge Care Centre offers an exceptional home environment.

Goodson Lodge offers a host of activities for residents to get involved with. Examples of current activities include:

•        Afternoon tea in the garden

•        Gardening, walking and singing clubs

•        Pamper sessions

•        Armchair exercises

•        Visits from tropical and farmyard animals

•        Arts and Crafts

•        Outdoor sports

•        Giant scrabble

Weekly menus feature a variety of balanced dishes including meat, fish, fresh seasonal vegetables and salads. Vegetables and herbs that have been home-grown by residents in the garden’s raised planters are also incorporated into the menu seasonally, creating tasty meals with added satisfaction. On top of this, you will always find a freshly-baked cake in the coffee shop along with fabulous afternoon teas. Fresh fruit is always available in fruit baskets throughout the home.

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Care Provided by Goodson Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Palfrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Goodson Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,665 – £1,710
    • Self-Funded Residential Dementia Care £1,710 – £1,830
    • RESPITE Self-Funded Residential Care £1,810 – £1,880
    • RESPITE Self-Funded Residential Dementia Care £1,860 – £2,005

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Goodson Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodson Lodge Care Centre Reviews (83)

Total of 83, showing 61-80
9.8

Goodson Lodge Care Centre has a Review Score of 9.8 (9.846) out of 10, based on 17 reviews in the last 2 years. Over all time Goodson Lodge Care Centre has 83 reviews.

Overall Experience

  • 73
  • 9
  • 0
  • 1
  • 0

Date Published

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Review from Neil F (Son of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at the care home for nearly 3 months now. The home has a good feeling, being welcoming, light and spacious. The home was only opened in 2017, hence is still being gradually filled. The management and staff are efficient and experienced. The food is excellent. The recent families
meeting I attended was positive and staff do appear to listen and positively respond, particularly as the new home and residents settle in. The home is higher than average cost but it is new and to a high standard. Overall and given my experience of relatives in several other homes previously, I am very pleased so far.

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Review from Samantha D (Friend of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful afternoon - greeted with friendly and welcoming staff. Enjoyed a lovely afternoon tea with the residents and activities - enjoyed it so much that I can't wait for the next date. It's a good way to fundraise to help the residents' outings.

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Review from Edward L (Brother of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to know my sister is in good hands. The whole atmosphere was pleasant and relaxing. Staff are caring and compassionate, a programme of stimulation obviously in place.

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Review from Suzan C (Brother of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice atmosphere generally. Patients appear happy. My own sister decided better care than her previous home.

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Review from J W (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Badly managed. Care well below standard.
More of a retirement home than a care home.

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Review from Janet K (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ths home is very well set out and feels very homely. The staff are very caring and friendly. The residents are very well fed with good fresh food and there is always plenty to drink. I don't think I could find a better home for my husband's respite. Thank you all.

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Review from M S (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first steps in Goodson Lodge, I just said wow! It was like going into a four-star hotel. Then we were greeted with a lovely girl smiling and very helpful.
My friend had a good room, very clean.
The staff look after my friend very well, the staff were very friendly, good and helpful.
The staff
didn't want her to go home.
My friend enjoys being there.

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Review from Charlotte T (Granddaughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather rapidly deteriorated with dementia and became a resident at Goodson Lodge. I've always associated care homes as old fashioned with a 'funky' smell, but Goodson Lodge is nothing like that at all, in fact, it's like a 5-star hotel with fabulous amenities and the most caring staff. Special
thanks go to staff who went above and beyond in helping my grandfather try to remember including making him a book with photos of all our family in, along with their names. Perhaps getting old isn't so scary after all. My grandfather loves his time here.

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Review from Jan D (Daughter-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home, very modern and clean. Special thank to the staff for caring for my father in law.

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Review from H M (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was assessed very well and when they realised he wasn't happy in his room and with a resident they solved it immediately. The carers are all lovely, very supportive and for me the amount of activities staff was very important for me as my husband is still physically fit. The home is very
clean, bright, totally dementia friendly, they can go in the large garden and walk around where they wish as it is very secure. He stayed for a week's respite.

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Review from Myra H (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad transferred from another care centre 6 months ago, he has settled very well. Staff understand my dad's needs (Dad doesn't use language often). We hope that he can continue to stay in Goodson Lodge as it is a very homely place to be. Lounges feel like a lounge in a regular home. Dad has had a
couple of outings which is wonderful. Can't fault anything.

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Review from Robert D (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great modern building. Brilliant care. Thanks to the staff.

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Review from John K (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely new home for our father.
Informal atmosphere, very friendly and helpful staff.

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Review from V W (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very early in the stay. So far very good.

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Review from Muriel P (Sister of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming care home. The staff were most helpful and cheerful. Very well furnished and very clean and tidy. There seems to be plenty for the residents to do, with lots of activities.
I have not seen my sister so happy and content for a long time.
We were also offered tea and biscuits which
was very pleasant in lovely surroundings.
It was a very windy afternoon but the gardens were very nice and we enjoyed our afternoon.

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Review from Maureen P (Sister of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit, very welcoming and friendly staff. Bedrooms well furnished and very clean. Public areas beautifully furnished and clean and modern, and all well staffed.
There seemed to be plenty of activities for residents if they want to join in.
Pleasant gardens with nice seating areas and residents
encouraged to get into gardens for fresh air.
Excellent care home.

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Review from M C (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a particularly aggressive form of dementia, causing her and others serious problems.
Goodson Lodge knowing this accepted her.
They are slowly dealing with these issues and I can see the improvement.
Goodson Lodge is warm, clean, comfortable and homely.
The staff, all, are caring, pleasant
and courteous with all residents and visitors.
The experienced manager and senior staff are superb - which is reflected in the home generally.

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Review from Nicola N (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled relatively well. Her room is homely.
On a negative, she is a smoker and does not like to be given one cigarette at a time, the only other negative is how she feels, she has nothing to occupy her, sadly she now cannot watch TV, read or knit. So an appropriate activity would be good
for her.
The staff are lovely.

Reply from Sara MacCormack, Home Manager at Goodson Lodge Care Centre

Thank you for taking the time to submit a review, I am pleased that your mum has settled into our home. I can confirm that a dedicated activity coordinator started at the home this week, who is busy preparing individualised action plans for each resident.


Unfortunately, as we care for people who can be forgetful, we ask that items such as cigarettes and lighters are stored safely, but residents' access is not restricted. It also forms a central part of our person-centred working; enabling people who smoke to continue to do so in a safe way.


If you wish to discuss anything further, my door is always open.


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Review from V H (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with trepidation and a strong feeling of guilt that I finally decided a care home was necessary for my husband.
After much research, I decided Goodson Lodge would best suit his requirements. It has been the right choice, exceeding my expectations.
My husband appears to have developed a new
spark of life. I have to thank the staff who encourage him to interact with fellow residents and help him to maintain his independence and dignity.
Once again he is enjoying his food, having a choice of menu.
Staff find the time to talk to him, find out his interests and walk with him the garden.
When I visit he is neatly dressed and clean. Goodson Lodge is bright, welcoming and thoughtfully planned and furnished with high standards of cleanliness and hygiene, providing a safe and attractive environment.
It is such a relief to me, to know I made the best choice for my husband's care and happiness.

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Review from Gail N (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This lovely new home is setting new standards of care. OSJCT at Goodson Lodge is flexible to residents' needs and clearly focussed on their care. My mother went to live in the home the first day it opened and the management and carers have made extra efforts to accommodate my mother's smoking, one of
her few remaining pleasures. The secure (and very pleasant) gardens mean that she is completely safe to smoke outdoors on her own, which is not possible in any other home we visited. The entire place is designed for dementia patients and the staff are very gentle, caring people.


I have rated the activities as "poor" simply because they haven't started up yet, as the home has only been open for 3 weeks. I have confidence that they will be good once they have started. I do think that activities will be a key ingredient to the happiness of the residents.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Goodson Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Goodson Lodge Care Centre is calculated as follows: ( (171 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodson Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (4)

Mandy

Mandy Palfrey

Job Title: Home Manager

Joined: 2021

Amanda has over 25 years’ experience in Health and Social Care and came to Goodson recently from another OSJCT home where she was also Home Manager.  Having worked for various companies including the private sector, Amanda has worked her way up within her role from a Carer to a registered Manager.
Amanda started her career working nights in a nursing home, which she did for 8 years and thoroughly enjoyed. Amanda then started to work as a Carer on days and this is when she really started to blossom in her role as a leader. 
Amanda joined The Orders of St John Care Trust in 2008, she soon became a Care Leader, Head of Care, then a registered Manager in 2014. During this time Amanda has completed various Health and Social Care Qualifications and completed Level 5 in Leadership and Management for Health and Social Care before taking on the Registered Manager's role. 
Amanda sets high standards within her team, she encourages her team to learn new skills and knowledge, which also helps them to succeed, but more importantly to provide excellent care. This was demonstrated when she won ‘Leader of the Year’ award in 2018.


Fran

Fran Turner

Job Title: Deputy Manager

Joined: 2017

Fran has worked in the care sector for 23 years. She started her career in a nursing environment, where she was a Carer before progressing to Senior Carer.


She then went to work with adults with learning disabilities as a support worker.


Fran started at Goodson Lodge in 2017 as a Night Care Leader and in 2020 went on to become Head of Dementia Care before becoming the Deputy Home Manager in 2022.


Throughout her career, she has gained many qualifications and recently completed her Level 5 in Health and Social Care.
Also, in October 2022 she was presented with a Trust 'Dedicated to Exceptional Care' award.


Fran absolutely loves her job and she has a real passion for enriching residents’ lives with meaningful engagement.


She loves being able to make a difference and making every day a positive experience for the residents.
Fran says she couldn’t imagine herself doing anything else.


Amal

Amal Xavier

Job Title: Bursar

Joined: 2021

Amal has a degree in Hotel Management and an MBA Master's degree in Human Resources.


He spent over 20 years in the hospitality industry working in several management roles and therefore has extensive experience in customer relations.
He is also currently studying towards his Association of Accounting Technicians from Wiltshire College so he brings a wealth of skills and expertise to the role of Bursar at Goodson Lodge.


Amal is pleased that in his role he actively supports residents' with their finances and contractual arrangements. He also has responsibility for the catering, maintenance, administration and housekeeping teams and ensuring that in their service delivery for the residents, OSJCT values are upheld.


He prides himself on keeping up to date with training and best practices with the ultimate aim that residents are happy in their homes.


Alex

Alex Damon

Job Title: Activities Co-ordinator

Joined: 2019

Alex worked in the kitchen of another care home whilst he was studying TV & Film at college and he is now an Activities Co-ordinator at Goodson Lodge.


He is proud to have recently won an OSJCT award for 'Outstanding Community Engagement' and says that he thoroughly enjoys his time in the home because he loves making a difference in residents' lives.


Making them smile each day and seeing them enjoy the daily activities keeps him going, along with his toddler twins!


Alex is always open to ideas and loves to try new activities with the residents.