Knowle Gate Care Home - Avery Healthcare

1331 Warwick Road, Solihull, B93 9LW
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9.8 78 Reviews
  • Knowle Gate Care Home - Avery Healthcare, Solihull
Knowle Gate Care Home is located just a short distance from Solihull in the West Midlands, near the picturesque village of Knowle and the M42. The home provides residential, respite and dementia care in a purpose-built setting.

The staff at Knowle Gate are committed to offering holistic care, ensuring residents lead as fulfilled lives as possible. Recognising that transitioning lifestyles in senior years can be stressful, the team work hard to ensure the move to a care home is as smooth as possible, giving residents and their families peace of mind. The home also welcomes couples or companions wishing to continue their care journey together.

Residents enjoy spacious rooms with en-suite showers, where they can personalise their space with as many personal belongings as they desire. For residents who prefer to spend time socialising, the café and the garden are popular spots. They also benefit from a lounge that connects to a hair and beauty salon, TV and computer areas, as well as an upstairs cinema room. And there are always cosy nooks where residents can sit quietly and enjoy the peace and quiet.

The success of Knowle Gate is reflected in the 'alumni' — relatives of former residents — who still visit, demonstrating ongoing interest in activities. To stay informed about events at Knowle Gate Care Home in Solihull, you can visit the Facebook page or contact the friendly care manager to arrange a visit to the home and see what's going on in person.

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Care Provided by Knowle Gate Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Cruxton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Knowle Gate Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,420
    • Self-Funded Residential Dementia Care from £1,520
    • RESPITE Self-Funded Residential Care from £1,620
    • RESPITE Self-Funded Residential Dementia Care from £1,620
  • (these prices are only a guideline, please contact Knowle Gate Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Knowle Gate Care Home - Avery Healthcare Reviews (78)

Total of 78, showing 21-40
9.8

Knowle Gate Care Home - Avery Healthcare has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Knowle Gate Care Home - Avery Healthcare has 78 reviews.

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Review from Tom W (Respite Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best holiday rest I have ever had.

Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

We are happy to hear that you had an enjoyable break. We loved having you here at Knowle Gate; you are welcome back anytime. We have lots of activities going on around Christmas, so please come and join us.


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Review from Deborah H (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the choices available in the Birmingham South area, we were massively impressed with 'Knowle Gate' from the very start. The staff are so very friendly and supportive and made the transition for the move for our family member into the home so easy, we were left utterly amazed.
So far, our
family member is being very well supported and cared for, whilst he settles in. Everything that could be done or anything that we have requested has been done, the result being that we are very comfortable knowing that our family member is being looked after to a very high degree, for which we are very grateful.

Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely response; I will ensure that the positive comments are passed on to our staff at Knowle Gate. I am glad that your loved one has settled in well.


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Review from L E (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

His move into care, loss of independence and latterly continence, was sudden and hard for my father. This does not always seem to be appreciated by all of the staff, who although generally efficient and caring, sometimes don't seem to appreciate his need for such normality as he can still manage; such
as choosing his own clothes or moving from bed to seat to wheelchair to outside space. He seems rarely encouraged into daily activities but seems largely confined to his room. I understood that assisted bathing was available, but this seems never to have been offered - only seated showering. I understand that the doctor now says he needs the winch to move him, yet he tells me this is not happening. I know he is very hard of hearing and can seem difficult. Also that he is unused to care home culture and the range of cultures represented by the staff. I assure you that their efforts to accommodate this are appreciated by me. I also appreciate that they might be understaffed and stretched in their workload. However, I do feel more could be done to address his needs.

Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

I am sorry that you feel a little let down by the service; I would be more than happy to meet with you to discuss these issues that you have noted. Here at Knowle Gate, our residents come first, so please come and have a chat with us.


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Review from Kate H (Sister of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has been in Knowle Gate, we have noticed a distinct increase in her demeanour and she is always smiling and very happy. She always greets you with a smile and tells us she loves us and thanks us for coming.
Since she has had her hair cut she is more like her old self.

Reply from Cara Walden, Home Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted to hear how happy you are with the care your sister has received from our dedicated staff team since being a part of our loving care community, giving you peace of mind. Thank you for your kind words. Best wishes.


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Review from Jane F (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowle Gate has been hugely supportive of Mum. Staff are kind and considerate and take time to chat to the residents and their relatives which makes a big difference. There are lots of well-planned activities which help keep Mum entertained and the medical support has been invaluable. I have just felt
so much less stressed about Mum’s dementia and her future since she has been there, thank you!

Reply from Cara Walden, Home Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to care for your mum. Best wishes.


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Review from Jacky P (Goddaughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Knowle Gate Care Home to be professional and supportive at all times during the recent decision by my much loved godfather and myself to plan the next phase of his care. From the staff member organising his admission and initial paperwork. the three ladies who always welcome
me when visiting, and the team of nurses and carers. I feel confident that he is getting the best care and that I am included and consulted every step of the way. Knowle Gate has a 'family' feel and I would have no hesitation in recommending it to anyone looking for quality care.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to care for your godfather as part of our Knowle Gate family and lovely to hear that you feel included and consulted in every aspect of his care. Best wishes.


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Review from B E (Son of Resident) published on 19 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Knowle Gate Care Home. The staff are friendly, welcoming and always willing to help. My father has been able to settle in and is enjoying the care and activities that are being provided.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. Best wishes.


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Review from Christine D (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today my mum turned 94. Her birthday happened to coincide with a cheese and wine evening that the care home had organised.
Because of it being Mum's birthday and because we are a large family we had put down rather a lot of names to attend the event. As a result, we were offered a lounge room to ourselves
to celebrate with cheese and wine, beautifully laid out for us all. The staff, two members in particular, could not have been more helpful. Mum, and indeed all of us, had the most wonderful time.
We can't thank you enough for your thoughtfulness and kindness.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. We are delighted that we were able to support you and your family to enjoy your mum's special day with her. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.


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Review from Michael B (Husband of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe Knowle Gate provides all we could wish for from a care home. Above everything is the care and attention the staff give to the residents each and every day. They are a great team.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Review from S B (Wife of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband receives very good care overall. Issues that arise are dealt with by the staff, so no need to comment on them.
I do have concerns about the lack of entertainment as I visit at various times of the day and usually find my husband in the lounge with the television on but no other companionship
- apart from other residents. Apparently, there is entertainment and I have attended parties/events but feel that most activities are geared towards the residential residents.

Reply from Sarah Gilliver, Home Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. Firstly, may I apologise that you feel that your husband is not having a fulfilling activity programme. After receiving your concerns, I arranged a follow up meeting with the well-being team to support them on ideas on providing more meaningful personal, community/social activities. We thought it would be a great idea to invite friends/family to come and join me and the well-being team to support/get involved with developing a more meaningful activities programme. Provisional dates will be arranged for August which will be sent out via email or phone. Please do not hesitate to contact me for any further information. Best wishes,


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Review from D B (Wife of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy to be able to spend time each day with my husband.
Pleased I am able to contact the doctor if necessary.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. We are delighted to have your husband living with us in the loving care community that we create. Best wishes,


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Review from R L (Brother of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always courteous and prepared to discuss any aspects of concern. Brother seems content most of the time. Parking seems to be becoming an increasing problem.

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Review from Frances C (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowle Gate is a wonderful residential home. The staff are excellent from reception, kitchen team, housekeeping and carers. The entertainment team work very hard and are always cheerful. I think my mother has the best care possible, and we are very grateful to everyone. Two members of staff do a wonderful
job.
One moan - please fix/replace the machine in reception. We all miss the hot chocolate drink.

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Review from D B (Wife of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and understanding of his problems by the care staff and admin staff. Very willing to accommodate what is needed.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. We are delighted to hear such lovely feedback about our dedicated staff team, who provide an exceptional level of care on a daily basis. Thank you again for your comments. I will be sure to pass this on to the rest of the team. Best Wishes.


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Review from Julie Q (Niece of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been well cared for since he arrived in May. He and all the family are made very welcoming, and he is always treated with respect and dignity. He is supported to participate in activities her enjoys and is always well presented. Variety of places to "visit" within Knowle Gate to enable
a varied day. Thank you.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your uncle has soon settled into the loving care community that we create and enjoys the variety of activities provided by our talented well-being team. Thank you for your kind words. Best wishes.


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Review from Anthony P (Wife of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the end of the pandemic regulations, very easy to visit.
Excellent staff - all very helpful and caring.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. The Covid pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. We are delighted to now invite you back into the home for more regular visits and look forward to seeing you next time. Best Wishes.


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Review from J K (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and support Mum receives in the home. All the staff are very caring and friendly, and I feel confident she is well looked after. She gets involved with the activities that are provided and has been on a few trips out. It has a very homely feel, and the safety and
security are excellent.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. Our highly trained staff team go above the standards daily to provide exceptional care for all residents, meeting their individual needs whilst creating an enjoyable and happy environment to reside in. We are delighted to hear that your mum enjoys the activities and trips out provided by our talented well-being team. It is a pleasure to have her living with us as part of our loving care community. Best wishes.


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Review from P C (Wife of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very difficult time for myself and our family. The care home recognised this and helped enormously to make us feel safe and welcome within the environment. The care given has been designed to meet my husband's needs and requirements. The staff are very friendly, caring and approachable
with both my husband and myself.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. We are delighted to hear how happy you are with our home and the exceptional level of care that your husband receives, giving you and your family the peace of mind you deserve. It is a true pleasure to have him living with us, in the loving care community that we create.
I will be sure to pass your kind words on to the rest of the team.
Best wishes, Rachel


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Review from Andrew H (Regular Volunteer) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a beautiful "home" - really lovely, caring staff, so welcoming and loving. I know just how grateful the residents must be to live in such comfort and peace. A great pleasure to visit here. Thank you.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the facilities available on site. Our housekeeping team takes great pride in making the home clean and welcoming for staff and visitors alike. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to provide person-centered care for all our residents. We look forward to seeing you on your next visit. Best wishes, Rachel


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Review from Jo D (Sister of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the circumstances in which we found ourselves there was little time to find a safe place for my sister. Knowle Gate was one of many homes we contacted and visited over a few days to see which could meet my sister's needs. It was a hard and upsetting time physically and emotionally which was
genuinely understood and appreciated by the staff. From first visiting, being introduced to the home as well as meeting the manager and making all the necessary arrangements my sister was being welcomed into Knowle Gate within a matter of days.
I am impressed with the care given, in particular the call from the care home's GP. Once he had seen my sister and read her notes he phoned asking about her so that he could understand and enhance the bare list of her medical history from the previous GP into some concrete knowledge and context to get to know her better. Living with dementia for both of us has been hard, Knowle Gate has made it so much easier for us both thanks to all the staff.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home in Knowle. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your sister has soon settled in the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the team. Best wishes.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Knowle Gate Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Knowle Gate Care Home - Avery Healthcare is calculated as follows: ( (247 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 305 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knowle Gate Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Victoria

Victoria Cruxton

Job Title: Home Manager

Hello, my name is Victoria I am the Home Manager here at Knowle Gate.


I have such a varied role here from overseeing the general day-to-day activities to popping to the shop to buy the fabulous staff here treats.


My door is always open if anybody needs me and it's always nice chatting to family and visitors as they arrive.


Jayasri

Jayasri

Job Title: Senior Carer

I really love my role, nothing compares to seeing our wonderful residents happy and content.


I like chatting with family members and finding out about their lives too.


Steve

Steve Trivett

Job Title: Maintenance

Hello, my name is Steve and I am in charge of maintenance.
No two days are the same here, always lots of little ways I can help.


I enjoy problem-solving and making everything right for our residents.


Courtney

Courtney Norton

Job Title: Customer Service Manager

Joined: 2024

Hello, my name is Courtney and I am in charge of the sales and marketing here at Knowle Gate. I also bring the community together by arranging events inside and outside the home to bring everybody together.


I love being able to help residents and their families during a time of need, by providing the best level of customer service during a time where they are all entering a new chapter of their lives together.


I feel very fulfilled in my role and I love making a difference to peoples lives.


Gaynor

Gaynor Lucy

Job Title: Well-being Assistant

I think I have the best job in the world.


Making a difference in our resident's everyday lives is beyond rewarding.


There is such a lovely family atmosphere here which is wonderful for our residents to be part of.


Activities are so important for their well-being.


Sarah

Sarah Harris

Job Title: Housekeeper

I really enjoy making our home clean, fresh and tidy.


I am quite home-proud and can see what a difference it makes to our residents when I make their rooms clean and tidy and the bonus is I get to have a chat along the way, our residents have some great stories to share and I love listening to them.