Review from N B (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

A superb experience with the team at Knowle Gate. From initial enquiry at the weekend through to taking my mother in as a resident in two working days, the team could not have been more helpful, reliable and very compassionate. With clear information and support with all the necessary documentation

I needed, all the team were brilliant. What impressed me, even more, was the approach to understanding all the aspects of my mother's life that were important to her, and using these to create a welcoming pack. It was clear from the moment we walked in that they had listened and really cared about making Mum's arrival as smooth and happy as possible. I was incredibly humbled by the number of people who helped out with this process - Notable people being the manager and the team on the day Mum went in - Thank you all for your help and support!

Reply from Maria Willis, Home Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. It was a delight to meet you and to have your mother in our care. We always endeavour to make our moving in process as stress-free as possible whilst appreciating the enormity of the decision to move into a care setting. Best Wishes, Maria.

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Review from Elizabeth J (Wife of Resident) published on 13 October 2021
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Overall Experience

Tough as it is to place your loved one in a care home, the staff at Knowle Gate Care Home have made it as good an experience as it could be. I am confident that he is being well cared for and I have always been treated with care and respect.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted to hear that your loved one is happy and settled living in the loving care community that we create, giving you and your family the peace of mind you deserve. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Rachel.

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Review from Val A (Daughter of Resident) published on 11 October 2021
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Overall Experience

The staff are excellent very caring. They all seem to work very hard and are extremely helpful. Take time with my Mom do not rush her. The food is excellent. The Standard of hygiene is excellent.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. We are so pleased that the choice of tasty meals provided by our talented culinary team are appreciated, I will be sure to pass on your kind words to the rest of the team. It is a pleasure to have your mom living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Christine T (Niece of Resident) published on 5 October 2021
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Overall Experience

My Auntie has been a resident at Knowle Gate for several months having suffered great loss and leaving her home and friends in a different part of the country. She has adapted and settled so well and this has been greatly helped by the caring and friendly staff, she introduces any staff member to us

as her friend. Her room is excellent, plenty of space and beautifully decorated, as is the whole home. She happily attends the activities and enjoys a coffee in the bistro, sitting out on the terrace or in the lovely garden. As a visitor I have only compliments, it is simple to arrange visits, the staff are always welcoming and I have enjoyed these visits in my Auntie's room, in the attractive downstairs lounge, the garden, and the garden pod. I thoroughly recommend Knowle Gate.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. Our staff team go above the standards daily to deliver exceptional care whilst creating a warm and welcoming community that our residents live within. We are pleased to hear how well your auntie has settled in here. All residents are encouraged to join in with the many activities hosted by our Well-being and Activities team and it is great to see your auntie frequently partaking. We look forward to seeing you on your next visit.

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Review from Claire R (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience

Avery Healthcare stepped up to the highest levels of care and compassion on a very difficult day. The immediacy of help for being able to place my Mum (Alzheimer’s) in Knowle Gate, Solihull - was done professionally, with above and beyond reassurance, clear and accurate communication with the information

and advice I needed. No question was too difficult. The care shown to myself and my Mum showed they understood the impact not only on their new resident but also the emotional journey of the carer who has had to make the difficult decision of residential care. The arrival was efficient with everyone was welcoming, kind, and compassionate. Immediately I knew this was a safe place where Mum would receive the care, cognitive stimulation, and specialist Dementia care she now needs. Thank you to every person in Avery Healthcare I spoke to from start to finish of the initial placement. Two days on and my Mum has settled looks relaxed and is smiling about 'the nice people who look after me'.

Reply from Maria Willis, Home Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. We are extremely appreciative of such positive feedback and I will be sure to pass this on to the rest of the team. We are so pleased that we were able to help at what can be a difficult time. Your Mother is a delight and settling in well in our warm and welcoming community. Best Wishes, Maria.

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Review from Peter (Nephew of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

My Aunt has been a resident of Knowle Gate for several months now. Throughout this time she has been warmly welcomed by all of the staff which has made the transfer as easy as possible. She now refers to Knowle Gate as "home". She enjoys the company of others and likes to join in with all of the activities.

She has only positive things to say about all of the staff. I can detect genuine warmth and attention from the staff towards her. The accommodation is beautiful and I always describe it as similar to a 5* hotel. I have had long-term experience of another home in the area and this one is in my opinion vastly superior. The rooms and private bathrooms are spacious, corridors are wide emphasising the space available to the residents and the decor is very attractive. I would not hesitate to recommend this home to anyone seeking care and support.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. Your kind words about our home and the staff team are truly invaluable to us. We are so pleased to hear how quickly your aunt has settled into her new home, is enjoying the facilities, and has made new acquaintances. We are delighted how satisfied you are with the exceptional level of care your aunt is receiving, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us in the loving care community that we create. Best wishes, Rachel.

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Review from Carolyn O (Niece of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

Our much loved aunty has suffered greatly in the last few years from both physical disability and gentle failing of her mental facilities. After more than 60 years of a wonderful married life, my uncle gave her exceptional care and love in their own home, but by the summer of 2020, as he approached

his 90th year, it became clear that he no longer had the sheer physical strength needed to continue looking after her. He was broken-hearted to think she could no longer remain at home mainly fearing that care homes were awful places, least like a home or place offering true caring and found making the decision to let her go to one of the most stressful and anguishing things he has ever had to do.
We are so grateful that my aunty gained a place at Knowle Gate, within a few days, she was physically comfortable, but most importantly, she was receiving the sort of emotional care and mental stimulation that was positively refreshing for her; sparks of the amazing lady she was were back.

Reply from Ryan Farrelly, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. Our highly trained staff team recognise and cater their care packages around each resident's care needs to ensure they deliver the exceptional standards of care our residents deserve. We are highly delighted to hear that your aunty has settled in well and feels comfortable at Knowle Gate. Best Wishes, Ryan.

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Review from Cathy K (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience

My mother went into Knowle Gate in July of this year, and it was the best choice we could have made. The manager and the team are brilliant with Mom. They are kind, patient and understanding and are happy to give updates and reassurances over the phone which is particularly comforting during the current

pandemic. We love seeing the Facebook updates from Knowle Gate as we have been passing these photos of Mom onto friends and family, particularly my sister who lives in Canada. I'm especially impressed by the range of activities that Mom has been encouraged to participate in as it is nice to see her making new friends at such a late stage in her life.

Reply from Ryan Farrelly, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for reviewing Knowle Gate Care Home. Our staff team are so delighted to hear that your mother has settled in well in our loving community, and it is a pleasure to have her as one of our residents. Best Wishes.

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Review from Fiona R (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

My father has been at Knowle Gate for just over a year. I was looking for a new setting for him as his previous one was clearly not the right place for him. I was lucky enough to be pointed in the direction of Avery by a friend and I contacted them immediately. When I was given a tour of Knowle Gate

I had an instant feeling of the caring, compassionate and loving atmosphere here, and was very fortunate that there was a room available for him. I cannot express clearly enough how amazing all the staff are, reception, housekeeping, catering, management, and the carers are wonderful. Residents are always treated with respect but they are clearly loved and cherished by the care staff too. My father tested positive for Covid-19 in the early stages of lockdown but has recovered totally. He is 94 years of age and I am convinced that it is the care and attention he received in Knowle Gate that got him through. I could not recommend this wonderful care home highly enough.

Reply from Ryan Farrelly, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home, your kind words are truly invaluable to us and our staff team will be delighted to hear such wonderful words about them and the home. We are glad to hear how well your father has settled into our home and become a member of our community. Even during these difficult times, our highly trained staff team continue to go above and beyond for each resident to ensure they feel safe and comfortable whilst they stay at our home. Kind Regards, Ryan.

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Review from Veronica L (Power of Attorney of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

My cousin, for whom I hold power of attorney, is suffering from progressive dementia and is now sadly childlike and vulnerable. I am constantly aware of, and indeed very grateful, for the care and compassion shown to her by the staff. She is comfortable, despite needing discreet constant supervision,

secure, and encouraged to take part in any home-based activities she wishes. There is no pressure on her to take part in any activities which she does not wish; a valuable approach as she has had a difficult life in recent years. I cannot praise the home more highly.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home and for your lovely feedback. I am delighted to hear how satisfied you are with Knowle Gate Care Home and the care your cousin is receiving. Our highly trained staff always endeavour to make our residents feel comfortable and at home in the loving community that we create. Your kind words are invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Stephen M (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience

Nicely situated care home with pleasing décor. All staff are very helpful and friendly. Communication between resident, relatives and staff is excellent. Fees are high, but commensurate with the standard of care and facilities.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team. Best wishes Rachel.

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Review from Linda R (Wife of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience

In this exceptionally difficult year for care homes, I believe that my husband has been cared for in the best possible way. As there has been no access to the home itself I can't judge how my husband has faired on a daily basis but when he has been unwell I have been contacted by his doctor who talks

me through the treatment etc which has been very important to me and the rest of my husband's family.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team. Best wishes Rachel.

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Review from Jean T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

I have been thoroughly impressed from the outset with Knowle Gate - from my initial phone call to establish contact through to now, some 5 weeks later, as Mum has been admitted. The first point of contact is vital to any organisation and the reception team at Knowle Gate are second to none in professionalism,

empathy, knowledge and understanding.
The transition of moving Mum from hospital to Knowle Gate was handled efficiently in these dreadful Covid times and they kept me informed. Mum has settled in well and I feel the nursing and care team are completely aware of her needs.
So far I've not had any concerns regarding any aspect of Mum's care but I know that if I were to experience such doubts, I can approach any one of the team from the manager including her staff.
I am writing this as a relative who hasn't been able to visit Knowle Gate or meet any of the staff prior to Mum's arrival.

Reply from Rachel Aran, Marketing Administrator at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to review Knowle Gate Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from Tim C (Son of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience

My sister and I would like to place on record our sincere and most grateful thanks to all the staff at Knowle Gate Care Home for the most wonderful care given to our mother during her last weeks. Your efforts made it possible for her to be so comfortable during very dark days, and your efforts to allow

us access to see her to the very end was so much appreciated. Thank you.

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Review from Michael T (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

My father had dementia and was a resident at Knowle Gate for eight months prior to his death. I wanted to express our family's sincere thanks to all the staff who looked after him. The overall standards of the care home were excellent, but what was particularly striking was that so many of the staff

don't just turn up and do their jobs, they show genuine empathy and concern for the residents. This creates a caring atmosphere, and was particularly noticeable during his final illness, which gave us so much comfort at a difficult and emotional time.

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Review from Malcolm D (Son-in-law of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience

We transferred my Father-in-law from another Care Home. The team at Knowle Gate were really well coordinated and provided support, guidance and help for a smooth transition into his new surroundings. A great effort from the Care staff and a huge relief for the family. Well done.

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Review from Dee R (Niece of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

Beautiful care home, inside and out! Great friendly staff, who are always there to help and offer support.
I was very impressed with all of the housekeeping staff as they are friendly and polite and their standards of cleaning are very high.
Very impressed with this care home, as they all go above

and beyond to help with anything.
Would highly recommend this care home to anyone who is looking for a care home for their loved ones.
Thank you!

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Review from Jay G (Friend of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience

I came to visit a family friend over the festive period. On entering the home the staff were friendly and in the Christmas spirit which was lovely to see. The home had a great ambience, was very clean and smelt lovely. The staff was very friendly whom I came in contact with. Everyone seemed to enjoy

their job roles and had great enthusiasm. The feeling was like home from home. It made the whole experience very refreshing, especially as it was my first time entering any care home. So thank you all and keep up the good work.

Reply from Kelly Walker, Manager at Knowle Gate Care Home - Avery Healthcare

Dear Jay - thank you kindly for your review. The staff worked very hard over the Christmas period to ensure they assisted the residents with a wonderful experience. I will feedback to our staff your kind words and thank you for taking the time to review your visit.
We look forward to seeing you again soon.

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Review from Sara (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience

Mum was among the first residents of Knowle Gate when it opened, until she died in October 2018. Throughout her time there, she was contented and well cared for, despite changes in management causing difficulties with the running of the home in 2017. Of late the home has improved greatly and there is

a super team of dedicated, thoughtful and compassionate staff, including excellent nurses, some who have been at Knowle Gate since it opened. I only fully appreciated what a good home this is the week when Mum lay dying. The care she received during her final days was truly outstanding, and the compassion shown to us, her family, helped enormously at a very difficult time. We also for the first time got a sense of how the nursing floor works around the clock as we sat at Mum's bedside. Day and night the atmosphere was calm, kind, respectful and well-organised, the staff attending to residents with good humour and understanding. We can't thank the team at Knowle Gate enough.

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Review from Libby B (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience

My mother received excellent care in the four months she lived at Knowle Gate. The staff, especially the day ones, were very attentive and engaged well with Mum. Her only complaint was about the food which she found to be cold and tasteless at times. However we were all very happy with the help and

support we all received.

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Knowle Gate Care Home - Avery Healthcare

Care Provided by Knowle Gate Care Home - Avery Healthcare

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Funding & Fees Guide for Knowle Gate Care Home - Avery Healthcare

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