Knowle Gate Care Home - Avery Healthcare

1331 Warwick Road, Solihull, B93 9LW
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9.8 78 Reviews
  • Knowle Gate Care Home - Avery Healthcare, Solihull
Knowle Gate Care Home is located just a short distance from Solihull in the West Midlands, near the picturesque village of Knowle and the M42. The home provides residential, respite and dementia care in a purpose-built setting.

The staff at Knowle Gate are committed to offering holistic care, ensuring residents lead as fulfilled lives as possible. Recognising that transitioning lifestyles in senior years can be stressful, the team work hard to ensure the move to a care home is as smooth as possible, giving residents and their families peace of mind. The home also welcomes couples or companions wishing to continue their care journey together.

Residents enjoy spacious rooms with en-suite showers, where they can personalise their space with as many personal belongings as they desire. For residents who prefer to spend time socialising, the café and the garden are popular spots. They also benefit from a lounge that connects to a hair and beauty salon, TV and computer areas, as well as an upstairs cinema room. And there are always cosy nooks where residents can sit quietly and enjoy the peace and quiet.

The success of Knowle Gate is reflected in the 'alumni' — relatives of former residents — who still visit, demonstrating ongoing interest in activities. To stay informed about events at Knowle Gate Care Home in Solihull, you can visit the Facebook page or contact the friendly care manager to arrange a visit to the home and see what's going on in person.

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Care Provided by Knowle Gate Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Cruxton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Knowle Gate Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,420
    • Self-Funded Residential Dementia Care from £1,520
    • RESPITE Self-Funded Residential Care from £1,620
    • RESPITE Self-Funded Residential Dementia Care from £1,620
  • (these prices are only a guideline, please contact Knowle Gate Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Knowle Gate Care Home - Avery Healthcare Reviews (78)

Total of 78, showing 61-78
9.8

Knowle Gate Care Home - Avery Healthcare has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years. Over all time Knowle Gate Care Home - Avery Healthcare has 78 reviews.

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Review from Chris H (Wife of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I would like to say that we think the cleaner is very pleasant, thorough and friendly lady who is always very happy.

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Review from Derek W (Husband of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife requires a significant level of assisted care which is provided at all times with dignity, empathy and a genuine commitment for her wellbeing.
Staff in all disciplines are courteous and professional and reflected the overall management of the facility.
Well done to all, your efforts are
appreciated.

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Review from Karen (Niece of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt (18/8) and there was a summer bbq/fete taking place and it was truly amazing! Never have I seen so many elderly people smiling singing and dancing. There was a professional singer singing all of the old classic songs, residents were having a sing-song, all staff were making sure everyone
was included and having a nice time. There were even donkeys on site which they were walking around for people to stroke and speak to. My aunt had a ball and is still talking about it now. She is always truly looked after at Knowle Gate, I never worry about her because it’s like leaving her with family when I leave. she’s not only cared for medically and physically, she’s loved and cared for mentally and emotionally too. I was worried about my aunt going into
A home but not anymore. I couldn’t rate this home higher, such committed amazing staff who truly care.

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Review from K W (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well to Knowle Gate and we cannot fault the standard of care given by all the staff.


He has received kind, compassionate care and built up a lovely relationship with many of the staff who always treat him with dignity and respect. He feels happy and safe there and enjoys some of

the activities including singing and dancing.


He is enjoying some excellent meals and as he has a very sweet tooth is being spoilt by endless supplies of cakes, chocolate etc. During the hot weather, it has been wonderful to see all the residents enjoying ice lollies too.


We thoroughly recommend this care home, the building and facilities are excellent. The cinema was also put to good use for the World Cup matches.


Reply from Kelly Walker, Regional Support Manager at Knowle Gate Care Home - Avery Healthcare

Dear K W, I would like to thank you for your kind review. We are delighted to have your father with us and you as relatives visiting. Your father has settled so well in our Knowle family and it has been a real pleasure assisting you all with the transition. He has become a key member to our memory care floor.
I will pass your feedback to the staff whom I am sure will appreciate.


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Review from Sandy W (Daughter of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident of Knowle Gate Care Home for 2 years when she passed away a couple of weeks ago. I cannot speak highly enough of the care and love given to mum in the last few months of her life. The carers and nurses treated her with love, understanding and maintaining her dignity throughout.
This care was not just limited to the care staff but extended to the entire workforce. The staff had become mum’s extended family and in her last few days, their care was extended to me and my family. As a recently retired nurse, I expected a high standard of care. I can honestly say that the care staff always give their best at delivering that high standard of care. Thank you to everyone for caring for mum so beautifully.

Reply from Angus Matthew, Marketing Manager at Knowle Gate Care Home - Avery Healthcare

Dear Sandy - thank you kindly for your wonderful review. We sadly miss your mother and seeing you as a family every day. Your mother was part of the Knowle family and her passing has affected us all. We send our condolences to you and your family and thank you kindly for the gifts we received.
Please keep in touch, we look forward to seeing you soon.
Kelly Walker


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Review from Sue S (Daughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, especially the management team, were very helpful with Mum when she had a few difficulties, as were the receptionists. They all helped Mum to settle more and some of the carers built up a great rapport/relationship with Mum. Mum really enjoyed the food and was encouraged to join in the activities
that were on offer. Thanks for helping Mum.

Reply from Kelly Walker, Regional Support Manager at Knowle Gate Care Home - Avery Healthcare

Thank you Sue for your kind comments. We will make sure this is shared with the team. I hope Joy is enjoying her new surroundings and settled in well. Keep in touch when you're next in town.


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Review from Simon H (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is about the care my father received. He was suffering from heart failure and it was impossible for us to look after him at home. Knowle Gate had spaces available and hence we investigated the feasibility of them caring for him. The facilities were good and the staff seemed happy.
When
he moved in he was greeted by two members of staff at the door. They made him feel very welcome. He was very nervous about moving in and leaving his beloved bungalow. His entire stay was less than a week but during that time he commented about the great care that he was receiving as his body was failing. He was determined to make Knowle Gate his home. We moved in his TV, favourite armchair and other familiar things. His room felt very familiar. We all visited him and were welcomed by the staff.
I cannot say a bad word against the care he received. It is always sad when the end comes but I feel that we could not have done more for him and the Knowle Gate care home was a part of that.

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Review from R P (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife died 15/9/16. Impressed with staff who took the time to ascertain my wife's difficulties and they were dealt with promptly. Minor hiccups were dealt with by management straight away and were few in numbers. A high standard of professionlaism was displayed by all staff during my wife's lasts days
of life.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Knowle Gate – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team


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Review from H T (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very settled at Gracewell Knowle Gate. From my perspective (and my brother) I am happy with the care and support she receives. She loves her room and relates well to the staff.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team


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Review from F K (Husband of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basically excellent.
Still needs some polishing, which is hardly surprising, since the home is less than one tear old.
The staff are responsive to constructive criticism and are understanding of the relative's natural anxieties.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team


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Review from Naz C (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how pleased we are with the standard of care our mum has received since moving into Gracewell of Knowle Gate. It is a lovely environment and the staff are genuinely caring. It is beautifully decorated and kept very clean at all times. Keep up the good work. Thank you.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team


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Review from Jane M (Niece of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my uncle was a resident for only a few weeks before he died, we were able to get a good picture of the home and its standards. The home is a lovely, bright, clean and modern environment. The staff all seemed totally engaged with the patients in their care and were warm and welcoming to us
a visitors. The management are efficient and quick to respond. The menus certainly looked very varied, healthy and scrumptious. The patient rooms, ensuites and public rooms are all first class. We witnessed a group taking part in an activity session which looked to be well led and engaging. We would whole heartedly recommend this home.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents and families lives. Please accept our sincere condolences for your recent loss.
The Gracewell of Knowle Gate Team.


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Review from Elizabeth T (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final months at Gracewell of Knowle Gate when suffering from pulmonary fibrosis. Her health was extremely poor but she received wonderful care and attention from all of the staff who showed truly outstanding professionalism and empathy. It was, and remains, a great source of comfort
to her family to know that she received the very best care she could possibly have received. Not only were the nursing staff and carers excellent but everyone at Gracewell was really kind, considerate and patient including the cleaning, catering and reception staff.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate and please accept our sincere condolences for your loss.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team.


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Review from J F (Daughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Knowle Gate is a brand new and purpose built residence. From the first time you step into this beautiful home and meet the staff you know that it's going to be very special, and it is. The staff are exceptional and the residents receive excellent care, support and stimulation. The resident's
rooms are luxuriously and comfortably furnished and have impressive features. Dining is a delight, a choice of food and drinks options, with linen napkins, table decorations and daily menus. Residents have a full-time programme of wide-ranging activities, films in the cinema room and sky sports in the lounges, not forgetting the hair salon, nail bar and the bistro, for coffee or tea at any time. The gardens and grounds have been carefully planned to include plentiful benches and a gazebo all in a very secure environment. On the first and second floors, there are outdoor balconies. It's a truly lovely place for my father to live safely and happily.

Reply from UK Marketing, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team.


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Review from Andrew K (Son of Resident) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facilities, lovely staff and excellent food!

Reply from Heather, Marketing Assistant at Knowle Gate Care Home - Avery Healthcare

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team


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Review from Rachael W (Friend of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to Gracewell originally for respite. He wasn't managing at home despite there being a package of care in place. My friend has always been reluctant to accept that home may not necessary be the best place for him and didn't want to accept care.
He received a very warm welcome from all
the staff, who have continued to ensure his dignity and independence are maintained throughout. The staff are kind and empathetic, encouraging my friend to take part in activities and mix with the other residents whilst still allowing him his privacy.
The events coordinator is brilliant and there is something most days for the residents to take part in. The environment is lovely and is always spotlessly clean. The rooms are large and spacious. The home is very well led and the manager is visible and available should she be needed. I'm delighted that my friend has decided to stay at Gracewell, It really is a lovely place.

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Review from Julia B (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Gracewell for three weeks now and we're delighted with the care and support we've received as a family. The staff, make every effort with every resident to ensure they are safe, comfortable and happy. Dad is very mobile and everyone goes out of their way to make sure he goes for a walk
when he wants. The nursing care is excellent. The management team are first class providing a happy environment for residents and their families. This is the way care for the elderly should be.

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Review from Jan L (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Knowle Gate from Gracewell in Edgbaston. She has been provided with excellent care and attention. Constant activities are provided throughout the week for her to join in with. She now seems happier as she is constantly talking to different people and interacting. My only concern is the
food, which is fancy, cold and not very appetising. My mum and others would prefer good wholesome good, traditional meals, which is hot and looks appetising.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Knowle Gate Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Knowle Gate Care Home - Avery Healthcare is calculated as follows: ( (247 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 305 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knowle Gate Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Victoria

Victoria Cruxton

Job Title: Home Manager

Hello, my name is Victoria I am the Home Manager here at Knowle Gate.


I have such a varied role here from overseeing the general day-to-day activities to popping to the shop to buy the fabulous staff here treats.


My door is always open if anybody needs me and it's always nice chatting to family and visitors as they arrive.


Jayasri

Jayasri

Job Title: Senior Carer

I really love my role, nothing compares to seeing our wonderful residents happy and content.


I like chatting with family members and finding out about their lives too.


Steve

Steve Trivett

Job Title: Maintenance

Hello, my name is Steve and I am in charge of maintenance.
No two days are the same here, always lots of little ways I can help.


I enjoy problem-solving and making everything right for our residents.


Courtney

Courtney Norton

Job Title: Customer Service Manager

Joined: 2024

Hello, my name is Courtney and I am in charge of the sales and marketing here at Knowle Gate. I also bring the community together by arranging events inside and outside the home to bring everybody together.


I love being able to help residents and their families during a time of need, by providing the best level of customer service during a time where they are all entering a new chapter of their lives together.


I feel very fulfilled in my role and I love making a difference to peoples lives.


Gaynor

Gaynor Lucy

Job Title: Well-being Assistant

I think I have the best job in the world.


Making a difference in our resident's everyday lives is beyond rewarding.


There is such a lovely family atmosphere here which is wonderful for our residents to be part of.


Activities are so important for their well-being.


Sarah

Sarah Harris

Job Title: Housekeeper

I really enjoy making our home clean, fresh and tidy.


I am quite home-proud and can see what a difference it makes to our residents when I make their rooms clean and tidy and the bonus is I get to have a chat along the way, our residents have some great stories to share and I love listening to them.