Newbury Grove

370 London Road, Newbury RG14 2QH
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Top 20 carehome certificate
10 82 Reviews
  • Newbury Grove, Newbury
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis.

The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges on each floor. Each en-suite bedroom is individually designed, and there are five apartments for couples.

The luxury facilities include a hair and beauty salon, a cinema room and a welcoming café that's perfect for a chat over tea and cake. Outside there are beautiful, wheelchair-friendly, landscaped gardens to enjoy.

The friendly lifestyle team organises group and one-to-one activities that are tailored to residents' interests.

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Care Provided by Newbury Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Adarsh Kurian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newbury Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,630
    • Self-Funded Residential Dementia Care from £1,730

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Newbury Grove to find out the exact price for your requirements)

Facilities

  • Residents Internet Access
  • Wheelchair Access

Newbury Grove Reviews (82)

Total of 82, showing 1-20
10

Newbury Grove has a Review Score of 10 (9.975) out of 10, based on 17 reviews in the last 2 years. Over all time Newbury Grove has 82 reviews.

Overall Experience

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Review from J P (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault Newbury Grove Care Home. I moved my Father here from the south coast 2 years ago. From day 1 the carers looked after him incredibly well. Always keeping me informed of the littlest things. The home never smelt 'off', always clean and fresh. The cafe downstairs was always busy, with
bingo games, birthday celebrations, or residents just hanging out! All the staff are incredibly friendly, I got to know them all, carers, entertainers, cooks, handyman - all are so friendly. For a establishment which has to deal with so much death and illness, the general atmosphere is happy, I never felt sad, even in the last days of my Fathers life, everyone was so happy - and so it should be! I would recommend Newbury Grove to anyone.

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Review from R E (Daughter-in-law of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well where do I start, when my partner and I first came down to view Newbury Grove we were amazed at the homely, friendly feel straight away. Everyone made us feel very welcome. The lovely admission advisor then showed us around, stopping and speaking to her residents on the way. Even the residents
spoke to us, complete strangers. A guided tour that really felt welcoming and like a big hug. From the hair salon to the dining room to the lounges everywhere very clean and tidy but again homely. My mother-in-law came in August after a fall and broken hip and has slowly settled loving all the staff and the wonderful care she gets, including nursing care is amazing. Nothing is too much trouble, always with a smile (and she can be demanding!). We've bought in photos, pictures etc to make the room her own. It was a daunting move for us all but again plenty of care and reassurance for us all as a family. I cannot speak highly enough of the complete care from everyone and would recommend Newbury Grove to anyone.

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Review from C B (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (aged 96) became a resident at Newbury Grove in August 2024, after leaving hospital as a result of a broken hip. We visited several other care homes in the area before making our final decision. Our first impression of the home when entering the building was how welcoming and friendly all
the staff were. The home was spotlessly clean and it was immediately noticeable how happy and well looked after the residents were. We were greeted by the Homes Admission Advisor, who gave us an extensive guided tour of the home and assisted us in dealing with the admission process. She also ensured that the accommodation offered was the most suitable for my mother's needs. The home offers everything you could possibly wish for. Fantastic in-house nursing care, superb freshly cooked meals, entertainment, hairdressers and of course an excellent team of carers. Not only are the residents well looked after, family and friends are too and have the opportunity to dine with their loved one.

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Review from J A (Friend of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of visiting a friend at this care home, 4-5 times now, and have been able to join her for lunch on 2 occasions.
The ambience and the overall feel is lovely, all the staff who I have had the pleasure to meet have been marvellous, and go above and beyond, special people!
A note
to the chef, food is fab and nutritious, well done.
It's bright cheerful, and the standard of cleanliness and attention to detail is extremely high.
Well done everyone. (Chef see you Wednesday for cake).

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Review from Lizi P (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away having lived at Newbury Grove for 5 years having moved from another home in Newbury which we were unhappy with. The difference in the two homes was remarkable. Newbury Grove had so much more space and felt so inviting from the moment we walked in. My mother was on the
Memory Care floor as she had dementia. The home was well managed with the care and dignity of residents being at the heart of everything. Without exception, the quality of care provided was first class and the staff clearly took great pride in their jobs. In the final few days, the palliative care they provided was dignified and considerate to both us as a family and to my mother. We are truly grateful to all the staff at this home and cannot speak more highly of our experience. We currently still have another relative living at the home and are also very happy with their care. I would recommend this care home without reservation to anyone looking for care for themselves or a relative.

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Review from A N (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was necessary for Mum to move into a care home and after plenty of research we chose Newbury Grove as it met all our requirements, and we are very pleased we did. From the initial meeting, viewing the room, being shown around the facilities and explaining the different care packages, the whole team
were excellent and extremely professional in their approach. Mum was a resident there for a year and during that time she received first-class care and medical support and was encouraged to join in with all the activities. She felt that this was now her home and quickly made friends. I cannot applaud and recommend enough the efforts of the care, support and nursing staff and the first-class attention she received during her time there. Nothing was ever too much trouble, we received regular updates either by phone if more urgent or personally each time we visited and everyone from reception staff to the manager was always available to promptly deal with any requests or issues.

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Review from A D (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 14 months my Dad has received outstanding care. The best-managed care home I have been in. And, as an NHS professional and a relative I have been in a few! The chief nursing staff were all outstanding. Each time I visited Dad, someone made an effort to come and say hello and update me.
This made a big difference as Dad had dementia. The nursing staff and carers were very professional and kind and supportive. There were a couple who were particularly good at managing Dad when his behaviour was difficult. Even if they weren’t rostered in his area, they would always be available to help if needed. The activities coordinators tried very hard to engage him and encourage him to join in. The environment was lovely, particularly the outdoor space. My feeling is that the retention and recruitment was good, always a reflection of good management and leadership. I particularly appreciated the easy access to the manager. Always said hello and dealt with queries promptly.

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Review from Zoe G (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after spending five happy years at Newbury Grove where she was very well cared for by the wonderful staff. I always looked forward to visiting her as there was a lovely atmosphere, I also appreciated the variety of activities and entertainments that were organised by the
team. Big thanks to everyone at Newbury Grove for helping make Mum's later years so happy and comfortable.

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Review from Jeremy J (Godson of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative stayed stayed in Newbury Grove for five years and was very happy there. The staff took great care of her, became her friends and helped her feel completely at home. In 2023, she turned 100, and the home organised a wonderful party for her. Later that year, her personal funds ran out, and
Newbury Grove helped with the transition to state funding, allowing her to continue in the home. When she passed away a few months later, the staff were marvellous in helping with arrangements, including hosting a memorial meeting in the home attended by relatives as well as a good number of the staff who cared for her. Thank you Care UK and the staff at Newbury Grove for helping make her later years so happy and comfortable.

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Review from A S (Niece of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Newbury Grove Care Home for two years now and has been very well cared for. I can visit her any time and there is a wonderful area where we can have coffee and cake together and also a lovely garden which she very much enjoys spending time in.
There is always a wide variety of
activities each week for residents to participate in and regular visitors providing musical entertainment. Throughout the year, family members are invited to join their loved ones for BBQs and other celebrations.

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Review from J R (Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went to Newbury Grove for respite after a spell in hospital. Despite the fact that she was initially only temporary, the management and staff went out of their way to make her feel at home and more importantly safe. It was therefore an easier decision for her family to make her a permanent
resident. She is now fully settled in her room with items from her home. She has made friends with other residents and enjoys joining in with the activities. Carers and management are friendly and always willing to have a quick chat with her as well as her family. We would have no hesitation in recommending Newbury Grove.

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Review from Pea B (Next of Kin) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very sadly, we lost our beloved friend on Easter Day this year; she had been a chosen member of our family for fifty years and she was given to us as a truly most precious gift.
She developed dementia many years ago and had spent the last seven years of life in the most wonderful care home, Gracewell
in Newbury; finding this exceptional home had been such a blessing for us all.
The loving care that she received from each and every one of the members of the team was phenomenal, huge attention to detail and also so much consideration, not only for their residents, but also for their families.
Over the years I really felt that each and every one of us had been cared for, through these sad and difficult times, as close members of the one big family. I cannot thank each and every one of this exceptional team enough for all that they have given to our friend, and to all of us.

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Review from Lin B (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in early April and was ill throughout March. The staff looked after her so well and with great care. We were kept informed of her condition and when any of the family visited they were very kind to us.

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Review from Graeme B (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great trepidation that our dear mother arrived at Newbury Grove in October 2019. Despite the fact that she was unable to stand unaided, she was insistent that she could remain at home, alone. From the outset, staff reassured us that Mum would settle in and now, due to the patience and
marvellous care and attention she has received, she is now mobile and very happy to join in activities with her fellow residents.
Mum has a bright and airy room where she can sit comfortably, enjoying the view from her window, and chatting to the friendly staff who pop in to see if she needs anything.
The family are kept informed of Mum's progress and the Manager is most helpful and attentive. The excellent level of care has continued through the challenging times that the Pandemic presented and there is always a cheery welcome when family members call in to visit.
It is a great comfort to know that Mum is so happy and among friends. We thoroughly recommend Newbury Grove.
Thank you.

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Review from Juliet T (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I went and viewed the Newbury Grove as a potential placement for my mother I was made to feel welcome and was treated with kindness and compassion. It was an easy choice. I settled my mother into the care home at the start of June and within 24 hours my she had transformed. She was joining
in with activities, chatting with staff, residents and family of other residents. She was depressed for quite a while after my father passed away and I didn't realise quite how much until I saw her at Newbury Grove. My mum is in the early stages of Alzheimer's but I am confident that the staff at Newbury Grove will support her and myself through the difficult journey ahead.

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Review from Caroline B (Daughter of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Newbury Grove for 2 and 1/2 years. From the time we first made contact we had a positive and welcoming experience. The staff are all amazing and take time to get to know each resident. Whenever I visited, the carers had time to stop and chat to me about Dad, he wasn't just a number.
I was very impressed by the care given especially to someone with advanced dementia and no hearing. The home is very well run and I had access to the care home manager if I needed it. I should add that whenever the care home had to contact us they were at pains not to worry us unnecessarily but kept us fully informed. I can't recommend Newbury Grove highly enough.

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Review from Gill P (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 8 months of her life at Newbury Grove, having gone in when her health declined after a fall. The staff were wonderful from the moment she arrived and we will be forever grateful for their friendliness, and the help and care they gave her throughout her stay. During her last
days, the staff looked after her with endless patience, respect and dignity, and even when she was slipping away from us they managed to get some lovely smiles from her. We cannot thank the staff enough for helping us too through this difficult time. We will always have happy memories of the hours spent in the garden, which my mum loved, sitting with her and watching the world go by! I have no hesitation in wholeheartedly recommending Newbury Grove. Many thanks to all.

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Review from J T (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff at Newbury Grove to be exceptional in their care and understanding when my mother-in-law moved in after hip surgery. She became unwell the following day due to an error in hospital and they promptly called an ambulance and informed us immediately. They then stayed in touch to
find out how she was. After a week she was discharged back to their care and the high level of care has continued for her and our family.

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Review from K M (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newbury Grove is a lovely, caring home. It has a modern feel to it and a nice atmosphere. When he was in better health, my father loved the garden. The staff are amazing. Incredibly patient and professional - my father wasn't always the easiest person but I felt that he was always treated with care
and respect.
The general manager is a fantastic leader and navigated the home through the pandemic very successfully with the residents' interests at the centre of all decisions where possible. Much of my contact had to be virtual for geographical reasons and the staff were always very accommodating in ensuring that this happened.
A huge thank you to everyone.

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Review from John S (Son of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were friendly, helpful and caring. We were kept well informed throughout the Covid pandemic. My relative was looked after to the best of their ability. Under normal conditions, they kept the residents well entertained.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Newbury Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Newbury Grove is calculated as follows: ( (195 Excellents x 5) + (5 Goods x 4) ) ÷ 200 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Adarsh

Adarsh Kurian

Job Title: General Manager

I am a Registered Nurse with over fifteen years of experience. I lead the entire home team at Newbury Grove, taking responsibility for the smooth running of the home and its facilities to ensure we meet all of the standards required of us.


I appreciate how important it is to residents and their loved ones that they receive regular information and updates about their care, and what’s happening in the home. I’m passionate about keeping everyone updated, including our team, and about celebrating our successes.


One of my favourite parts of the day is spending time with residents and catching up with their families. We’re one big family here at Newbury Grove. I look forward to welcoming you to the home very soon.


Frequently Asked Questions about Newbury Grove

What types of Care is Newbury Grove registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newbury Grove have?

There are 68 Single Rooms.

What are the Facilities & Services at Newbury Grove?

Wheelchair Access & Residents Internet Access are some of the Facilities & Services.

How far is Newbury Grove to the centre of Newbury?

1.3 mile(s) as the crow flies, distance by road may be significantly further.