Newbury Grove

370 London Road, Newbury RG14 2QH
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Top 20 carehome certificate
10 82 Reviews
  • Newbury Grove, Newbury
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis.

The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges on each floor. Each en-suite bedroom is individually designed, and there are five apartments for couples.

The luxury facilities include a hair and beauty salon, a cinema room and a welcoming café that's perfect for a chat over tea and cake. Outside there are beautiful, wheelchair-friendly, landscaped gardens to enjoy.

The friendly lifestyle team organises group and one-to-one activities that are tailored to residents' interests.

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Care Provided by Newbury Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Adarsh Kurian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newbury Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,630
    • Self-Funded Residential Dementia Care from £1,730

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Newbury Grove to find out the exact price for your requirements)

Facilities

  • Residents Internet Access
  • Wheelchair Access

Newbury Grove Reviews (82)

Total of 82, showing 21-40
10

Newbury Grove has a Review Score of 10 (9.975) out of 10, based on 17 reviews in the last 2 years. Over all time Newbury Grove has 82 reviews.

Overall Experience

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  • 10
  • 3
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Date Published

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Review from Malcolm T (Son of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is about my mother's 4 years at Newbury Grove/Gracewell. We found it excellent both in residential and nursing care. The environment is safe and stimulating with a wide range of daily activities and brilliant staff running them. Facilities are modern and relevant, the food is excellent and
the accommodation is kept clean and tidy with laundry done regularly. The main point of this review is to highlight how marvellous the staff are. Newbury Grove is highly recommended.

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Review from P L (Husband of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring home. The residents are well looked after. Plenty of activities including BBQ's throughout the summer. TV in most rooms including sky sports. Super staff. All use christian names, they are really friendly.

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Review from Fiona M (Friend of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is now a resident in Newbury Grove. As many of you know, the decision to put a loved one in care is not taken lightly. We are delighted with not only the facilities but the care and attention are second to none. The staff are professional and very caring. We could not ask for better.
It has taken a huge weight off. Any doubts have been dispelled. He is being well cared for.

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Review from P S (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived in November 2018 from a care home in London, which closed down. I live in Newbury with my family so it was a natural choice. We looked at a few homes in the area but chose Newbury Grove as it was modern, had nice rooms, wide corridors and helpful staff, and visiting times relaxed.
The new General Manager has been fantastic, super efficient, does an excellent job and all the staff like and respect him. He has been outstanding in protecting the home through Covid. Sadly my father died in June of natural causes and had always been very well looked after by the staff, with empathy and kindness. My father was not the easiest at times but was always treated with patience and respect. In my opinion, the staff are amazing, angels in fact, and deserve much praise.

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Review from Veronica M (Friend of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Gracewell in June 2017, she lived there until she peacefully passed away in March 2022. We experienced lots of changes in these 5 years. The team went over and above to make sure my friend was safe and comfortable at all times . As a visitor I was always greeted with a smile
and addressed by my first name. Sadly due to my friend’s health condition we were not able to take advantage of all facilities at Newbury Grove. Thank you is not enough.

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Review from Jane F (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Newbury Grove in January 2017 and the transition was extremely smooth, Mum was made very welcoming indeed and nothing was too much trouble. All of the staff are exceptional, from the staff at reception, carers, nurses through to housekeeping and Mum always felt very much at home
there. The layout, rooms and facilities are excellent. The carers and nurses cared for Mum like she was one of their own family. Even during Covid, Newbury Grove kept the residents safe and had strict protocols for visiting which they adapted when the Government changed the rules and they made adjustments to allow family members to see their resident family member whenever it was deemed safe to do so.


When Mum's health needs changed, the staff supported Mum and me (as the principal family member) and they adapted Mum's care to suit her changing health. When the end came for Mum, everyone was so loving and caring, both for Mum and myself, for which I will always be exceeding grateful.


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Review from Patricia D (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has lived at Gracewell for almost three years and we have absolutely no regrets about our choice of Care Home. Gracewell offers a light modern relaxed environment. Over the past year, Mum’s physical health has deteriorated and she is now unable to walk but pre Covid, we often visited the
Bistro for a coffee and chat with others and regularly played snooker in the bar. However, what makes Gracewell so special are those who work there. Of special mention, is the Activity co-ordinator and, of course, Mum’s lovely Carers. They are wonderful and they look after her as though she was "their" Mother. During the worst of the Covid epidemic when we weren’t allowed to visit her, they kept us up to date with her condition, facilitated internet calls and sent us photos. We were filled with admiration for how they and indeed all members of staff, managed to work under very difficult conditions with the safety and the well-being of the residents as their priority. This they continue to do.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Gracewell of Newbury appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well and you are pleased with the care she is receiving. We look forward to welcoming you back soon.


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Review from David S (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Gracewell is a pleasant, well-managed care facility, kept very clean and tidy with good facilities and practical rooms for the residents. In particular, I would say the staff are excellent, being both very helpful and extremely friendly.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Here at Gracewell of Newbury, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from James H (Nephew of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, like many elderly people, did not want to enter a home, but after a few weeks she settled in very well and always said she was happy and well cared for. She enjoyed the ability of going out into the garden as often as possible. She was very well cared for medically and socially by the staff
who often shared a joke with her. We as visitors always had a warm welcome from all the staff which we appreciated. Thank you for the care she received.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Here at Gracewell of Newbury we appreciate moving into a care home can be an unsettling time. This is why we go to great lengths to help make the transition as easy and welcoming as possible. We are so pleased your aunt has settled in well and that this positive experience has extended to your family as well. Your kind words will be shared with the team. Thank you.


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Review from Graeme M (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Gracewells of Newbury for nearly 3 years. She spent a short period in a smaller private home in Essex and the standard of room, food and care were chalk and cheese to Gracewells, even though the cost wasn't very different.
The past 20 months under the threat of Covid
and ensuing restrictions have shown the staff and management of the care home to be exemplary. I do feel having a General Manager with a clinical background was a massive advantage during this period.
It has not always been plain sailing but when we had one or two problems the whole team you interact with do their best to remedy the situation.
Although my mother doesn't take part in many, I observe a huge number of events, activities and general fun for staff and residents to get involved in. The recent 5th birthday BBQ was a case in point where the staff (and management) threw themselves into the event, whilst also taking care of every resident in the garden and those staying inside.

Reply from Adarsh Kurian, General Manager at Newbury Grove

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Newbury. We take great pride in delivering high-quality care and providing facilities to our residents and we are pleased this has extended to you and your family too. Your recognition of this is invaluable to our team, thank you.


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Review from Carol M (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Gracewell of Newbury. They were founder members and the first residents to be admitted in 2016. Their care at Gracewell, was exemplary and every member of staff worked hard to make my parents feel relaxed and at home. My father died in 2018, and my mother in March of
this year. From being admitted to the home until the end of their lives, Gracewell of Newbury kept a very high standard of care and I wouldn't hesitate to recommend this home.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time. Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Newbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home. Your parents will truly be missed here in the community by all of the team and residents.


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Review from Christopher H (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The following is an extract from my mother’s eulogy, which I feel conveys the gratitude we feel toward the staff who very much cared for my parents right to the end.
“Mum was aware of Dad’s love of steam and would accompany him to various steam events. She absolutely adored him and constantly asked
after him when they occupied separate rooms at the care homes where they stayed. The best by far, being Gracewell of Newbury.
Mum found many friends at Gracewell and never forgot him, even to the very end. Despite her Alzheimer’s and Dementia, she was nevertheless very happy there."

Reply from Adarsh Kurian, General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your kind words are extremely touching, the team will appreciate them. Your mother will be deeply missed by the whole community.


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Review from Roger P (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was in Gracewell of Newbury for four and half years until her death. In the early days long before Covid, Mother much enjoyed her time there and the company of other residents.
Notwithstanding the difficulties faced by Covid, the home kept her safe and free from the virus.
The carers were always
very helpful to Mother but also to me when I went for my visits. The management team were also very caring and helpful.
I know along with the family, she will be missed.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time. Here at Gracewell of Newbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Your mother will truly be missed here in the community by all of the team and residents.


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Review from Jayne S (Daughter-in-law of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently completed a 4-week respite stay at Gracewell of Newbury and is now a permanent resident. The decision to stay was hers following the excellent care she had received from all the staff. In the initial visit to look round, the home admissions advisor, she was very patient and
considerate, ensuring we saw everywhere and introducing us to staff we met. She answered all our questions honestly and always spoke directly to my mother-in-law. Her genuine and caring nature impressed us. Since then we have been encouraged to bring in items and furniture from her home to make her room more homely and “hers”. The staff are all very friendly and caring not only to the residents but also very welcoming to the visitors. All the other residents were equally welcoming, friendly and reassuring to my mother-in-law and I’m sure that helped in her settling in so quickly. The home provides a varied program of activities and the residents are actively encouraged to participate.

Reply from Adarsh Kurian, General Manager at Newbury Grove

Thank you for taking the time to review Gracewell of Newbury. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and are delighted she has decided to stay with us. We look forward to welcoming you back to the home soon to enjoy some of our incredible activities as a family. Your kind words will be shared with the team.


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Review from Gemma F (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home, well run and managed with caring and professional staff. My mum who has late stage dementia settled in so quickly and the care and attention she has been shown has been outstanding. The home admissions advisor was supportive throughout the whole moving in process, keeping
me informed and going above and beyond to make the transition go as smoothly as possible. I have been made to feel so welcome on my visits by all the lovely staff on the dementia floor, at reception and even the handyman! I get regular updates from the nurse and the manager sends out weekly email updates on the home, so I feel well informed.
I finally feel I can relax knowing my mum is getting the care she deserves. I would highly recommend this home to anyone looking for a safe, caring, friendly environment for their loved ones.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Gracewell of Newbury appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.


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Review from S M (Wife of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted here seven months ago with advanced Alzheimers. I was impressed by the way the management came to meet us before my husband was admitted. They wanted to know about his life before dementia.
Covid has made only a few visits possible and I have not seen all the home's facilities.
My husband has, to my knowledge, always been treated with dignity. I am greeted by name and made to feel welcome on my visits.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Gracewell of Newbury appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your husband has settled in well.


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Review from Gillian D (Daughter of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after by a lovely team of carers. Mum was provided with all her needs, and the home would always keep up informed during this Covid period. We really appreciated all that you did for her.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

The team here at Gracewell of Newbury would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Damian (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father started at Gracewell in Spring 2018 when it was clear that he needed residential care. As he had been living independently before it was a relatively difficult start for him. The staff however handled the situation very professionally. Overall, I would have to say that my experience with
the staff was just exceptional, everyone I met was professional, caring, cheerful and more than ready to help. In a difficult environment, it was incredible to see the staff so caring and gentle. Just as the COVID lockdown situation was starting in early 2020, Dad's physical and mental outlook worsened and he was moved to a floor with more nursing and medical care, and unfortunately, we were unable to then visit until late May-early June as he was passing away. Throughout this really extraordinary and very difficult time, the staff at Gracewell worked selflessly, generously and incredibly hard to support dad.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Neil S (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in January having moved in the previous year to Gracewell of Newbury. I am extremely grateful to the staff at Gracewell for the kindness, support and care that they showed to my mother in her final months. I fully recommend Gracewell; it is well managed, has a team of local, dedicated
staff who put the resident/patient first. Their communication with me was excellent and appreciated - daily telephone calls and regular videos and photos of my Mum. We could not have asked for more. Thank you.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.


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Review from Jacquetta B (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Gracewell for six months now. From the first day she arrived, they could not do enough for her. Absolutely nothing however small is too much trouble. Mum has not laughed, danced, or sang so much for years. She has a new full life with a spring in her step. The food is very tasty and
with so much choice and my mum feels like she is in a five-star hotel. There are so many activities she loves playing snooker, quizzes in the pub, flower arranging, exercise classes and baking competitions. Christmas was so wonderful for Mum, the manager even worked that day to make sure everyone had an extremely good time. The manager and nursing team are always happy to speak with you however trivial the question. There is a family Zoom call every month which is useful to ask questions. I am very impressed with the way the home has dealt with Covid and I feel Mum is very safe. The standard of care is indeed excellent. I am so grateful to all the staff that I never have to worry.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Newbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Newbury Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Newbury Grove is calculated as follows: ( (195 Excellents x 5) + (5 Goods x 4) ) ÷ 200 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Adarsh

Adarsh Kurian

Job Title: General Manager

I am a Registered Nurse with over fifteen years of experience. I lead the entire home team at Newbury Grove, taking responsibility for the smooth running of the home and its facilities to ensure we meet all of the standards required of us.


I appreciate how important it is to residents and their loved ones that they receive regular information and updates about their care, and what’s happening in the home. I’m passionate about keeping everyone updated, including our team, and about celebrating our successes.


One of my favourite parts of the day is spending time with residents and catching up with their families. We’re one big family here at Newbury Grove. I look forward to welcoming you to the home very soon.