Newbury Grove

370 London Road, Newbury RG14 2QH
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Top 20 carehome certificate
10 82 Reviews
  • Newbury Grove, Newbury
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis.

The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges on each floor. Each en-suite bedroom is individually designed, and there are five apartments for couples.

The luxury facilities include a hair and beauty salon, a cinema room and a welcoming café that's perfect for a chat over tea and cake. Outside there are beautiful, wheelchair-friendly, landscaped gardens to enjoy.

The friendly lifestyle team organises group and one-to-one activities that are tailored to residents' interests.

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Care Provided by Newbury Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Adarsh Kurian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newbury Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,630
    • Self-Funded Residential Dementia Care from £1,730

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Newbury Grove to find out the exact price for your requirements)

Facilities

  • Residents Internet Access
  • Wheelchair Access

Newbury Grove Reviews (82)

Total of 82, showing 41-60
10

Newbury Grove has a Review Score of 10 (9.975) out of 10, based on 17 reviews in the last 2 years. Over all time Newbury Grove has 82 reviews.

Overall Experience

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Review from Trudi B (Friend of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband’s godmother moved into Gracewell in December, having had an excellent month of respite care there in September. The home is a lovely place to live, despite current lockdown restrictions. It is comfortable and friendly, with a large range of activities and an excellent menu! The bedrooms are
large and pleasant and the other residents we have met seem very nice. There is also a garden which, owing to current restrictions, we have not been able to visit. Above all, the staff are friendly, caring people who really take the trouble to spend time with their residents, chatting and eating with them if they do not feel up to going to the restaurant for their meals. Should a resident be unlucky enough to have a fall or be ill, the staff quickly deal with the situation in an appropriate manner and fully inform the family of what has happened. We are very pleased with the care taken of our godmother.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

The team here at Gracewell of Newbury would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Carl C (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in the first week of January and was immediately made to feel welcome, being greeted in a warm and friendly manner by a variety of the team. Despite the restrictions due to Covid, the move-in was made as hassle-free as possible and my mother remained positive throughout the whole day
despite some understandable nerves and second thoughts the previous day. Since then, we have had a telephone line installed and every day she remarks how genuine and caring all of the staff are and how they have continued to keep her occupied and provided company, despite her initial ten days of self-isolation. I have received a couple of telephone calls to give me updates on how she is settling in and to also check and clarify on their understanding of her dietary requirements etc. This involvement with the family has really reassured me that they treat every resident as an individual. I am sure she will continue to be happy here.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

Gracewell of Newbury appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.


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Review from Jeremy H (Nephew of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie entered Gracewell after an unexpected admission to hospital and during particularly difficult times. Complications within her immediate family also added to the unsettling transition, however, the team at Gracewell, especially the Admissions Advisor, ensured that everything possible was done
to make the process as smooth as possible.
I am indebted to the whole team for being able to give me peace of mind that she is being very well cared for and has even been complimentary about the food, which for my auntie takes some doing!
I have absolutely no hesitation in recommending Gracewell of Newbury to anyone seeking a first-class care home for their loved ones.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

We are thrilled with your positive experience and are so glad your auntie has settled in so well to Gracewell of Newbury. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Sandra Y (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care and love my parents have received over the past 3 1/2 years at Gracewell of Newbury, particularly when they both contracted COVID-19 earlier this year. The commitment and care form the staff is excellent. I thank them from the bottom of my heart.

Reply from Adarsh Kurian, Acting General Manager at Newbury Grove

At Gracewell of Newbury, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your parents.


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Review from Mike B (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was at Gracewell for the last three years of her life and was very well cared for during this time. The care staff were very attentive to Mum’s needs and the nursing staff were extremely professional at all times. Thank you all for taking care of Mum.

Reply from Scott Lindfield, General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Lyn W (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these unprecedented times we have seen people at their best, and no more so than the dedicated staff at Gracewell Newbury.
For a family, it has been really hard not being able to see our loved ones, but knowing they have had the best care in a safe dedicated environment from people that really care
for them as individuals has been amazing.
Our family can never thank the team enough for all their hard work during lockdown.
Everyone who works in the home deserves the highest recognition.

Reply from Scott Lindfield, General Manager at Newbury Grove

Here at Gracewell of Newbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Helen G (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Gracewell of Newbury in July 2018. I cannot express in words how highly I would recommend this home. All of the staff are exceptional and always go that extra mile to make sure that the care that Mum receives is second to none. They all work together as a team to make sure that the
care they give is the best it can be. In the current difficult situation, they have worked tirelessly to protect all of the residents. As soon as the home went into lockdown, they organised Ipads so that we could Skype. 'Through the looking glass' visits were also made available where you could visit, but it was through a patio door with mobile phones. I cannot express how invaluable this has been to maintain contact with Mum and to bring a smile to her face. Mum did contract Covid-19; when I got the call, I honestly thought that I would never see her again. Thanks to their hard work and dedication, my mum has pulled through and is now doing really well again.

Reply from Scott Lindfield, General Manager at Newbury Grove

At Gracewell of Newbury, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.


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Review from Michael T (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Newbury was by far the best care home we came across when searching for our Mother over three and a half years ago - we looked at eight others, and none came anywhere near Gracewell, based on the initial inspections and induction meetings we had with care staff at that time.
Of course,
the proof of the pudding has to be in the actual experience over time not just from first appearances - I have to say they still ultimately win over all others!
Despite many changes in management within their first year (2016/17) and employing lots of agency staff, the actual care was still excellent even then!
Our Mother was always happy at this amazing care home from her first day, right up until her recent passing - all the staff gave her an incredibly loving send-off too!
With their policy of always trying to only employ their own care staff has ensured consistency in care standards - exemplary!
All staff at branch level offer enthusiasm with empathy and are professional.

Reply from Scott Lindfield, General Manager at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from G T (Daughter-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been quite pleased with the care and service at Gracewell. Although the food could improve.

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Review from K A (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care home. Mother has been in Gracewell for 2 years 5 months and there has never been any issues with regards to the care she has received whilst in their care. The care home has a good feeling whenever you go in, and in my case, this is most days. The activity coordinator should be highly
commended.

Reply from Scott Lindfield, General Manager at Newbury Grove

Our team here at Gracewell of Newbury are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


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Review from Mike (Son of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. They really do care. The building is quite new and purpose-built.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Diane (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how pleased I am of the care my Mum is receiving at Gracewells. All the staff are caring and nothing is too much for them. I only have to mention something to them and they will act on it. The Nurses are always available if I have any queries on medical grounds. My Mum has trouble
speaking and they show great patience and encouragement to her, enabling her on occasion to say a phrase, and communicate her needs. When she is unable to, it shows how well they understand her as they can work out what it is she needs.
A big thank you to all the staff for doing a hard job well and with compassion.

Reply from Scott Lindfield, General Manager at Newbury Grove

The team here at Sunrise of Newbury would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your mother’s life.


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Review from M D (Wife of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is wonderful. The staff have a very difficult job, but do it so well. They are all nationalities and ages, but nearly all speak good English. They are all so kind to my husband, who has Parkinson's Disease and dementia. Unbelievably, the atmosphere is lively and relaxed.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Janis G (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Gracewell for over two years. She has advancing dementia and needs a huge amount of care, love and patience. She receives this in abundance from all the carers. Her anxiety is kept to a minimum, she is physically very well cared for and she enjoys all the many activities and visiting
entertainers.
The staff work very hard and respond quickly to any concerns I may have. Following a broken hip earlier this year, Mum spent a few days in hospital but staff were anxious to get her back home so they could start her rehabilitation. At 93 this could have resulted in a very different ending however the staff were determined she would be mobile again and with hard work and constant encouragement she was on her feet and moving within a week or so. Her previous mobility has not quite been regained and dementia advances but I am very happy that Mum has as good a quality of life as possible. I enjoy my daily time with Mum and the residents joining in with the care staff.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Gill H (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over two years. In that time she has been very happy and well looked after. Her favourite saying is "I have no complaints". It is always a pleasant place to visit and she always has lots to keep her busy. Highly recommended.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from S F (Friend of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional care and kindness are evident as soon as you walk through the door, my friend receives excellent care. The facilities are very good and the food excellent. All the staff are friendly, happy and caring. It's a lovely place to visit.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from A F (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident for four weeks, I am extremely happy with the level of care and kindness that the carers show. Nothing is too much trouble for them, they always have time to care. The facilities are very good, the food is excellent and my dad is very well cared for and has settled
in well. Thank you to everyone involved.

Reply from Scott Lindfield, General Manager at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Simon Q (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I have been very impressed by all standards, but particularly the care and kindness of all the staff.
So far fantastic.
But our only negative comment is there is not enough to do.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Norman L (Respite Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Will find it very hard to go back home and adjust to life.

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Review from V W (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and carers are very friendly and helpful. Food very good.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Newbury Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Newbury Grove is calculated as follows: ( (195 Excellents x 5) + (5 Goods x 4) ) ÷ 200 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Adarsh

Adarsh Kurian

Job Title: General Manager

I am a Registered Nurse with over fifteen years of experience. I lead the entire home team at Newbury Grove, taking responsibility for the smooth running of the home and its facilities to ensure we meet all of the standards required of us.


I appreciate how important it is to residents and their loved ones that they receive regular information and updates about their care, and what’s happening in the home. I’m passionate about keeping everyone updated, including our team, and about celebrating our successes.


One of my favourite parts of the day is spending time with residents and catching up with their families. We’re one big family here at Newbury Grove. I look forward to welcoming you to the home very soon.