Newbury Grove

370 London Road, Newbury RG14 2QH
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Top 20 carehome certificate
10 82 Reviews
  • Newbury Grove, Newbury
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis.

The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges on each floor. Each en-suite bedroom is individually designed, and there are five apartments for couples.

The luxury facilities include a hair and beauty salon, a cinema room and a welcoming café that's perfect for a chat over tea and cake. Outside there are beautiful, wheelchair-friendly, landscaped gardens to enjoy.

The friendly lifestyle team organises group and one-to-one activities that are tailored to residents' interests.

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Care Provided by Newbury Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Adarsh Kurian (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newbury Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,630
    • Self-Funded Residential Dementia Care from £1,730

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Newbury Grove to find out the exact price for your requirements)

Facilities

  • Residents Internet Access
  • Wheelchair Access

Newbury Grove Reviews (82)

Total of 82, showing 61-80
10

Newbury Grove has a Review Score of 10 (9.975) out of 10, based on 17 reviews in the last 2 years. Over all time Newbury Grove has 82 reviews.

Overall Experience

  • 69
  • 10
  • 3
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Date Published

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Review from F D (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so efficient, kind and helpful. The care home is spotless it is more like a 5-star hotel.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Charles P (Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience refers to the 10 months to 31st October 2018. The staff are very helpful but I would like to use names to recognise excellent. The food is reasonable but very similar in style. The condition of the home is not good - there is nowhere to go but I chose it - a bad decision! I find the delay
in serving food sometimes unreasonable. Overall more good things than bad. I suffer from advanced Parkinson's Disease.

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Review from Anthony W (Grandson of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly engaged staff who care for the individuals and their needs, the management though do move them around a lot.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Review from Pauline W (Friend of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed in Gracewell for 9 weeks until she died.
Sadly she could not enjoy all the activities and facilities there due to her conditions.
I was grateful that she was well looked after even though she was a challenge to the staff at times.

Reply from Marketing, Marketing at Newbury Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Newbury – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Newbury Team


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Review from Jayne G (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Newbury is a lovely modern care home that looks like a hotel. The staff are very caring and helpful. There are plenty of activities arranged for the residents with monthly meetings to keep friends/family updated. My Mum settled in well and communication by Gracewell is excellent.
Very
confident Mum is in excellent hands.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Alistair A (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home at the beginning of January. He settled in very quickly and made to feel at home by all of the excellent friendly staff. The rooms, facilities and food are very good. My father enjoys living here.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Roy (Nephew of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Newbury has the look and feel of a top quality hotel, and price wise is in line with most 'standard' establishments in the area, making it very good value in comparison. After two months we're very happy that it was the right decision for my Aunt to move in there.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Trevor H (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the friendliness of all the staff at the care home, however a couple of issues have cropped up.
1: a dirty commode
2: my father was left to sit in soiled clothes, I had to get the carers to change him
3: staffing levels could be better
Otherwise, I am pleased with the care my
father receives.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team


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Review from Janice and Martin (Son of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The transfer for my father from his flat to the care home was excellent, communication was clear and total flexibility in responding to the timescales.
He has every need catered for and feels totally safe in the home.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Review from Gaye P (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good and caring environment with lots on offer for residents and their families. Lots of positive support from management and nursing staff.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Review from C N (Niece of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern and high-class home. All staff are extremely caring and friendly which creates a positive atmosphere.

Reply from Marketing, Marketing at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Review from L B (Friend of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent.

Reply from Marketing, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Mary D (Niece of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is very hit and miss. Lack of staff means that aunt is not washed, dressed and had her breakfast, until sometimes as late as 10:30. Sleeping tablets and other medication not administered timely.


On a positive note, laundry is collected and returned daily and the premises appear to be clean and

tidy.

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Review from Maria B (Daughter-in-law of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell of Newbury is a beautiful care home with caring, kind staff.


The only things I would improve if I could, are the levels of staffing (they have been permanently short-staffed since my mother in law moved in several months ago) and the quality of the food (it seems to be inconsistent and

sometimes isn't hot enough by the time it gets to the residents).


Overall, I believe it is of a superior standard to the majority of care homes we looked at.


Reply from Marketing, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Newbury Team


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Review from Ian M (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Newbury is simply magnificent. It is hard to say which is better the staff or the building and facilities. They are both equally brilliant. I like (love) the garden which is relaxing and specially designed for people with dementia. The food is good and there is a fun atmosphere with lots
of activities to keep the residents happy.

Reply from Lewis Sluman, Digital Marketing Executive at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Sue B (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for the fantastic care and attention you provide for Mum. From the calm, gentle and professional admission, to the commitment of all the staff daily to treating mum with gentleness and respect. The home has a great atmosphere and provides a safe and loving home for Mum. A Thank
you, to everyone, admin, care and nursing staff, food and beverages, housekeeping et al. A lovely team :)

Reply from UK Marketing, Marketing Assistant at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from E L (Niece of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful surroundings, purpose built however what is more important to our family is the very high standard of care from all the staff and the happy atmosphere within the home.

Reply from UK Marketing, Marketing Assistant at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from Paul L (Nephew of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well designed purpose built care home offering a high standard of accommodation and security for older family members requiring various levels of assistance in their normal day to day routine. This particular care establishment is managed and staffed by a highly professional team with an appetite
for kindness and the ultimate care and comfort of their residents. It is very reassuring to know that our family member, who now resides in a Gracewell home, is in such caring hands. I would have no hesitation whatsoever in recommending this residential facility to others.

Reply from UK Marketing, Marketing Assistant at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team.


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Review from Sheila B (Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience during my care from January has been excellent - see below.

Reply from UK Marketing, Marketing Assistant at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Newbury Team


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Review from G W (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon first opening with few residents, Gracewell of Newbury functioned well and there were ample carers and staff. Two months in it appears, at times, understaffed with many more agency staff, a lack of consistency with management and little activity for residents. Personal care for my relative has
been changeable and not always followed the care plan. Improvements are needed but overall the majority of staff are friendly and effective in their role.

Reply from UK Marketing, Marketing Assistant at Newbury Grove

Thank you for taking the time to share your experience of Gracewell of Newbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Gracewell of Newbury Team.


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Newbury Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Newbury Grove is calculated as follows: ( (195 Excellents x 5) + (5 Goods x 4) ) ÷ 200 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbury Grove is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

Adarsh

Adarsh Kurian

Job Title: General Manager

I am a Registered Nurse with over fifteen years of experience. I lead the entire home team at Newbury Grove, taking responsibility for the smooth running of the home and its facilities to ensure we meet all of the standards required of us.


I appreciate how important it is to residents and their loved ones that they receive regular information and updates about their care, and what’s happening in the home. I’m passionate about keeping everyone updated, including our team, and about celebrating our successes.


One of my favourite parts of the day is spending time with residents and catching up with their families. We’re one big family here at Newbury Grove. I look forward to welcoming you to the home very soon.