Bishops Manor

134 Jockey Road, Sutton Coldfield B73 5PP
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10 116 Reviews
  • Bishops Manor, Sutton Coldfield
Bishops Manor is a luxury care home offering residential, nursing and specialist dementia care in Birmingham. As well as spacious en-suite bedrooms, residents can enjoy a café, hair and beauty salon. Outside there is a wheelchair-friendly, secure sensory garden.

The home offers a variety of daily programmes and activities to entertain residents, and residents can also enjoy access to the Royal Sutton Coldfield Club bowling green. At Bishops Manor, the dedicated team are ready to help to create an individual care plan that’s tailored to each resident.

This luxury care home is set in a quiet residential area close to the heart of Sutton Coldfield and convenient for Birmingham, the wider West Midlands, and South Staffordshire.

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Care Provided by Bishops Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Thomas Bampfield (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishops Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,649
    • Self-Funded Residential Dementia Care from £1,749

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bishops Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bishops Manor Reviews (116)

Total of 116, showing 41-60
10

Bishops Manor has a Review Score of 10 (9.965) out of 10, based on 38 reviews in the last 2 years. Over all time Bishops Manor has 116 reviews.

Overall Experience

  • 110
  • 5
  • 1
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Date Published

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Review from S H (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident between May 2020 and November 2022, when she sadly passed away. Overall experience has been excellent, particularly during the challenging covid restrictions. Relating to the latest date ( November 2022), care was excellent, during very difficult and sad times for us. Mum was treated
with respect and dignity throughout and especially during the final few weeks. There is a lovely atmosphere in this care home and I would be happy to recommend it to anyone.

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Review from Christine J (Husband of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Bishops Manor Care Home enough. The dedication, friendliness, care and compassion shown by all staff were outstanding whilst my husband resided there, albeit for a short time at the end of last year.
The commitment and passion for what they do are very evident, and I only wish he'd
been in their care earlier.

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Review from Claire W (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Bishops Manor since June 2022, he had just had a second stint in the hospital, and had become immobile and confused with signs of dementia. As a family, we were so worried and upset about putting our dad in a care home, but after finding Bishops Manor we felt totally at ease that
Dad would be cared for and be happy there. The care and support my father has received is second to none, the staff are so caring and kind, they really create a feeling of family and he's very happy there. The home is spotlessly clean, and welcoming and feels very homely. He has a good-sized room with an en suite, which we decorated with his own pictures and paintings from home, so it feels like home from home to him. Any concerns we have had as his cognitive ability and mobility have declined and his dementia progressed have been addressed quickly and we've been reassured every step of the way. We are so grateful that we found Bishops Manor and we know our Dad is being cared for so well.

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Review from Howard A (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident since March 2021 and has always received excellent care and attention. Without exception, all of the team are kind and helpful while also being very professional. There are excellent facilities and a varied programme of activities. My Mother is always invited to take part
in activities but is not 'bullied' into participating if she doesn't want to. The Tai Chi sessions have been particularly helpful in restoring and maintaining mobility and general health. The residents are given the opportunity to give feedback and suggestions at regular, minuted meetings and the team respond to requests in a positive manner. The food is excellent and if there are any special requests, these are accommodated, within reason. A big 'pointer' for me is that the building always smells fresh and clean as well as looking well-maintained; this is achieved with a quality system that is followed by all involved. An excellent place with caring and professional staff.

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Review from S L (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother to Bishops Manor I have been impressed with the care she has received. The staff are experienced, attentive and respond well to requests. The activities program is good and they really encourage the residents to get involved. Bishop's Manor is so much better than the previous
home my mother was living in.

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Review from Jo R (Niece of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Bishops Manor. The staff are lovely. They really care for and about my aunt and they look after her with consideration and dignity. My aunt has been in the home for 18 months and within 6 months, she was settled and now calls it her home. She is always well dressed and clean. She enjoys
the food and snacks and has a favourite chair in the lounge. Her room and bathroom are always clean, as is the whole ground floor where she lives. I have complete confidence in Bishops Manor to look after her.

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Review from Sarah C (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Gracewell/Bishops Manor since 2019. During this time, her dementia has worsened considerably but the standard of care she receives has definitely not. She is treated with dignity and respect by her nursing and care teams who have got to know her very well, and actively encouraged
to take part in a variety of activities which she enjoys. My sister and I have also been extremely well supported on Mum's journey with dementia, from our initial engagement with the admissions manager, the nursing and care staff who are never too busy to listen to our concerns and provide advice, through to the friendly reception team and kind and efficient housekeeping staff.
I have already recommended Bishops Manor to friends with relatives unable to live independently as a safe and caring environment with excellent facilities, and will not hesitate to do so again in the future.

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Review from Kevin W (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor has been home to my father for the past 18 months. In that time he has been lovingly cared for with genuine affection by all staff and as a family we are grateful for the care he receives. His happiness at Bishops Manor gives the family great comfort.

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Review from H T (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care, lovely caring staff and a hotel like environment. Daily activities and good fresh food. My mother is really well looked after and settled now. I'm regularly kept up to date with how she is. Well worth the higher fees.

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Review from Lynne H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom came to Bishops Manor in July 2021, needing care due to ongoing dementia/Alzheimer’s. It’s certainly a wonderful home. The staff and management are always so friendly and helpful, when needed. I can rest assured Mom is so well looked after and l have total peace of mind.

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Review from Jeanette W (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the team at Bishops Manor.
My mom has been here since the end of August 2021, moving in at very short notice.
With the help of the general manager and the admissions manager, they made this so easy. The general manager sat and chatted with Mom. Her warm, caring and
respectful approach made Mom feel instantly at ease.
On ‘moving in day’, there was a lovely warm welcome from all, what a truly wonderful, kind and caring team.
Mom is eating and sleeping well, which has made a huge difference. She is bright and bubbly, ‘back to her old self’. What was just respite care, I think will now be permanent as Mom is so happy here. She feels safe and comfortable.
The care and support Mom receives from her Bishops Manor family are outstanding. The home is absolutely spotless, and the food and meal choices are fabulous.
There is always a warm welcome, nothing is any trouble for the dedicated management team and all of the dedicated staff.
Thank you all so very much.

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Review from Diane B (Sister of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident in 2021 after being assessed as needing extra care. We found this home after much searching and my nephew had a look around before we committed to it. We, as a family are so happy we opted for this lovely place and we can’t speak highly enough of them. The care and compassion
they have shown to my brother were truly amazing and we couldn’t have asked for better. My brother had Alzheimer’s and sadly his condition deteriorated but the patience shown by all the members of staff was outstanding. My brother died in March but throughout his final days, they looked after him with gentleness and treated him with dignity and looked after me as I sat with him. The staff even stayed beyond their shift when they knew his passing was imminent and provided comfort to the family. Even as we left the home for his funeral they turned out to say goodbye to him. Unfortunately, my sister-in-law also has dementia but we are reassured to know she will be well looked after.

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Review from Andy C (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, aged 84, moved into the home at short notice in January 2022. Despite the difficulties associated with Covid cases and control measures she has settled in really well. The staff are all extremely friendly and very approachable with a willingness to discuss any issues or concerns in an open
and honest way. There is a wealth of experience and support to draw upon which has proved invaluable, particularly during the early settling in transition period. The monthly "Reach" meetings open to friends and family are an excellent way to chat informally with others and share ideas and thoughts whilst the staff provide guidance. The activities programme is a major plus point with a variety of events all aimed at helping mum enjoy life in this new environment. Now the warmer summer months are fast approaching the access to and use of the garden is such a great asset for all the residents.

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Review from C L (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is all positive. The carers and nursing staff were 110-percent. They looked after my Mother through all stages of Dementia and they spoke to me with regard to any changes. Both my daughter and I were kept up to date with changes in my Mother's medicine and physical care. Thank you again, you
made the last two years of her life so special.

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Review from Danny B (Regular Volunteer) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor is a very impressive residential care community, offering high-class facilities, activities and of course, care for those in their senior years. As a regularly visiting Church Minister, I'm always impressed by how attentive, warm and supportive all the staff I encounter are towards residents
and their families. It is a truly vibrant community!

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Review from Becky G (Friend of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bishops Manor go above and beyond anything I’ve ever seen in other care homes, to ensure the happiness and comfort of the residents. The atmosphere is happy and caring. The activities they provide are great fun and interactive.

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Review from Avril M (Wife of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been physically unstable for a very long time. Last year, in September we realised that even with the adaptations that we have made to our home, it was not a safe environment for him. We had visited various nursing care homes, but Gracewell was his preferred choice and he moved in at
the end of September.
It has not been emotionally and easy settling in, but everyone there goes out of their way to be friendly and helpful to him. From the manager, who is always available and caring, no one passes without saying hello. Lockdowns have not been easy, and he has missed seeing family, but he has still felt cared for and noticed. I am always greeted warmly and called by my first name by nearly everyone. I have found it strange to hand over responsibility for my husband to the people at Bishops Manor, but I am kept informed and included in all aspects of his care and comfort. I especially appreciate the activities as at home there was far less to keep him stimulated.

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Review from Mark S (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very pleased with the way that Bishops Manor have looked after my parents over the past few years. The service is fantastic and the staff are very friendly/helpful to them and nothing is too much for them to help/assist with any enquiries or problems. We appreciate everything that
has been done so that my parents could lead a quality life. It's now just our Mother living there and we would not wish for her to live anywhere else.

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Review from Flip E (Daughter of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishops Manor (previously Gracewell) is not what I would call a 'care home'. It is a huge family of carers, staff and residents who make Bishops Manor a loving home for my mum.
I first made contact with the home when I realised my mother was beginning to show signs of dementia, from my first contact
with the staff there I was adamant that this would be where my mum would eventually live.
Having visited Gracewell mum was adamant that she would not want to live with the old people there - she was at this time 87!! However unfortunately her dementia progressed to such a stage that she was not able to live at home anymore.
Since moving into the memory unit she has settled really well, she loves all the activities that are provided and she knows that she is really cared about and for.
As a family member, I am kept informed of her progress and any issues she may have, I also have benefitted from the support the staff have given as I learn how to deal with her dementia.
Thank You, Everyone

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Review from Shirley L (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Bishop's Manor for nearly a month now and is being very well looked after. The staff are always friendly and super helpful and as Dad put it himself "they seem to know what I want before I ask for it". After a not so good experience at a previous care home, we are delighted
to see Dad already improving in his physical strength and in his speech. There always seems to be something going on and we're sure this is contributing to his improved mental health. Recently he celebrated a special birthday and we were touched by the fuss everyone made of him, with a party in the Bistro along with cake and fizzy drinks. We are so glad to have found such a caring and supportive home for him and would thoroughly recommend it.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Bishops Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Bishops Manor is calculated as follows: ( (437 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 451 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishops Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Thomas

Thomas Bampfield

Job Title: General Manager

Working at Bishop’s Manor is a privilege and I’m incredibly proud to be part of our award-winning team.


Our beautiful home benefits from a strong, experienced management team whose vision, creativity, and commitment enhance the quality of care we provide. Together, we live by the belief that "teamwork makes the dream work," and this shines through in everything that we do.


I am also extremely grateful for the phenomenal nurses who lead each floor with passion and a genuine love for their work. My fantastic care team bring an all-hands-on-deck approach, demonstrating unmatched love, dedication and enthusiasm that amazes me every single day. Their commitment creates an incredible culture that not only enriches the lives of our residents but also brings in referrals and recommendations from the community and the families who trust us.


As someone who has been nominated for awards in our field, I am committed to holistic care that nurtures the whole person. This means taking time to truly listen to residents, understanding their experiences, and responding with compassion and empathy, qualities I believe are at the heart of meaningful care. It’s these moments that make a real difference in a resident’s day.


I am proud to be a nurse and to work at Bishop’s Manor, where every day offers the chance to positively impact the lives of my team, our residents and their families.