The fees are individually assessed based on care needs, room choices and requirements. The fees shown are indicative only. Also other funding options can be discussed during a viewing of the home.
This is an extension of loved ones home with visiting restrictions.
Ample parking on-site for visitors.
Grand View Care Home has a Review Score of 8.9 (8.900) out of 10, based on 14 reviews in the last 2 years. Over all time Grand View Care Home has 25 reviews.
Review from S W (Friend of Resident) published on 22 February 2023
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Reply from Hannah Woodcock, Home Manager at Grand View Care Home
Thank you for your feedback, it is very much appreciated. I will share your feedback with the whole team. We look forward to your visit again soon.
Kindest regards.
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Review from Claire S (Private Carer of Resident) published on 22 December 2022
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Reply from Hannah Woodcock, Deputy Manager at Grand View Care Home
Dear Claire, thank you for your kind feedback. We really appreciate it and I will share the review with the whole team. Your review highlights our person-centred care and the caring nature of our staff. Please pop in whenever you feel like having a cup of tea/coffee and a piece of cake. Looking forward to seeing you soon. Best regards,
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Review from Fiona H (Daughter of Resident) published on 15 December 2022
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Reply from Hannah Woodcock, Deputy Manager at Grand View Care Home
Dear Fiona, thank you for your feedback and it is very much appreciated. I'll discuss the issues raised with the whole team and take appropriate action where necessary. We look forward to looking after your mum soon. Kind regards, Hannah.
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Review from D C (Wife of Resident) published on 22 August 2022
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Reply from Tina Stebbings, General Manager at Grand View Care Home
Thank you for taking the time to provide us with your feedback. It is very much appreciated and my team will be delighted to hear your thoughts. Please do not hesitate to ask if we can be of any help. Warmest regards, Tina.
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Review from Elaine E (Friend of Resident) published on 8 August 2022
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Reply from Tina Stebbings, Home Manager at Grand View Care Home
Dear Elaine, thank you for your valued feedback. I will share it with all staff and I'm sure that they will appreciate it. Please do not hesitate to let us know if there's anything we could do better - as a care home we believe in continuous improvement. Once again, thank you.
Best regards,
Tina
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The Review Score of 8.9 (8.900) out of 10 for Grand View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.212 for Grand View Care Home is calculated as follows: ( (110 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (18 Very Poors x 1) ) ÷ 165 Ratings = 4.212
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.688 Points relating to the number of positive Reviews for Grand View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Customer Relations Officer
Joined: 2024
Natalie has an extensive background in Adult Social Care and joined Grand View in January 2024 in a new role to support families and their loved ones through the admission process which can be very daunting. Natalie's empathy and compassion will help during difficult decision-making and will offer a kind ear and advice during the next chapter of your loved ones' lives.
Job Title: Reception
Joined: 2021
Angela joined Grand View in June 2021 when the home first opened and knows everyone, greeting all with a warm smile and offering a drink in our lovely Bistro when you arrive.