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Greenan Manor has a Review Score of 9.7 (9.737) out of 10, based on 9 reviews in the last 2 years. Over all time Greenan Manor has 28 reviews.
Review from Gaynor G (Daughter of Resident) published on 8 November 2024
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you Gaynor, for the lovely review of Greenan Manor. We were delighted to have been able to look after your Mum and Dad and let them enjoy their time together. We have also enjoyed getting to know you all as a family. Thank you for allowing us to care for your Mum whilst she was poorly and we will continue to care and support your Dad as his condition progresses. I will let our staff know about your lovely comments.
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Review from A H (Son of Resident) published on 12 August 2024
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for the lovely review and kind words. I will pass these on to the staff. It was an absolute pleasure to be allowed to care for your father and get to know you all as a family.
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Review from Louise A (Daughter of Resident) published on 12 August 2024
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your lovely feedback and kind words. It was a pleasure to have had your father stay with us at Greenan Manor and we hope to see him again soon. I will pass on your positive feedback to all the staff.
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Review from C M (Son of Resident) published on 12 April 2024
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your lovely feedback. It was a pleasure to care for your father and get to know you all as a family. I will pass your kind words on to the staff.
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Review from C T (Daughter of Resident) published on 27 February 2024
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Reply from Jaime Ireland, Administrator at Greenan Manor
Thank you so much for your lovely feedback. It was a pleasure to care for your Mother and get to know you all as a family. I will pass your kind words on to the staff.
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Review from Karen A (Daughter of Resident) published on 30 January 2024
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for you lovely comments about the home. We are pleased that find the care, staff and home excellent. Thank you for taking the time to complete the survey. I will pass your kind words onto our staff.
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Review from S B (Friend of Resident) published on 20 September 2023
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your positive feedback. We are very pleased that you find the staff friendly and the home is kept clean and tidy. Our café areas are a great place to enjoy a coffee with visiting family and friends. I am so pleased that you enjoy your visits to the home.
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Review from Sheena G (Wife of Resident) published on 21 July 2023
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your lovely feedback, Sheena. It was a pleasure to care for your husband and get to know you all as a family. I will pass your kind words on to the staff.
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Review from David M (Son of Resident) published on 28 March 2023
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your lovely feedback, David. It was a pleasure to care for your father and get to know you all as a family. I will pass your kind words on to the staff.
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Review from J K (Resident) published on 6 October 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Good day Janet,
Thank you very much for your kind review of our home, glad you're enjoying the facilities at the home.
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Review from K M (Daughter of Resident) published on 30 September 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your positive feedback. We are very pleased that you find the staff friendly, and there is plenty of opportunity to socialise. We always have lots of activities going on, and our café areas are a great place to enjoy a coffee and cake with family and friends.
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Review from James I (Respite Resident) published on 30 September 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your lovely feedback. It was a pleasure to have you both staying with us, and hope that you visit us again soon.
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Review from G H (Friend of Resident) published on 27 September 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your positive review. We are delighted that you find the home welcoming and friendly during your visits. Thank you for taking the time to complete the review.
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Review from G W (Daughter of Resident) published on 27 September 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your positive review, Gillian. We are delighted that you chose Greenan Manor for your mum to stay, and have found that we have exceeded your expectations. We are very pleased that she has settled into the home so well. I will pass your lovely comments on to the staff. Thank you for taking the time to complete the review.
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Review from Simon B (Son of Resident) published on 13 July 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you so much for your positive review, Simon. We are delighted that you chose Greenan Manor for your mum to stay and have found the standard of care to be second to none. The staff at Greenan Manor are dedicated and work hard to maintain these standards and I will pass your lovely comments on to them. Thank you for taking the time to complete the review.
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Review from Susie C (Daughter of Resident) published on 29 June 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your lovely feedback Susie. We are delighted that you chose Greenan Manor for your Mum to stay and have found the standard of care to be outstanding. The staff are very dedicated and work hard to maintain these standards, and I will pass your lovely comments on to them. As a home, we feel it is very important to support the family as well as our residents, and it has been an absolute pleasure getting to know you all as a family. Thank you for taking the time to complete the review.
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Review from Adam S (Resident) published on 30 May 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your positive feedback and for taking the time to give us a review. We are delighted that you enjoyed your stay at Greenan Manor and that you were impressed by the home and the staff. I will pass on your lovely comments to the staff.
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Review from A S (Niece of Resident) published on 17 March 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your positive feedback and for taking the time to give us a review. We are delighted that your aunt has chosen Greenan Manor for a respite stay and that she is enjoying her time with us. I will pass on your lovely comments to the staff.
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Review from C P (Daughter of Resident) published on 4 March 2022
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you, Catriona, for taking the time to review our home. I fully understand how difficult the isolation period is for people when they need to self-isolate. Sadly, as your mum had been identified as a close contact of a visitor, the HPS guidelines are that she needed to be isolated. We always try to make this as easy as possible for them. We have an activity coordinator in the home for four days a week, who asks our residents whether they would like to take part in the activities. We have an excellent intergenerational and community connection which our residents are always keen to take part in. The visiting guidance is sent out to all families as they are updated, if you feel they are unclear, I am more than happy to discuss them or any other matters with you. We take pride in ensuring all our residents receive the best care, in the best environment, and would like to make sure this is always consistent.
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Review from M K (Friend of Resident) published on 29 September 2021
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Reply from Elaine Hughes, Home Manager at Greenan Manor
Thank you for your positive feedback. We are delighted that your friend chose to stay at Greenan Manor and found the standard of care, environment, food, and infection control as being excellent. The staff are very dedicated and work hard to maintain these standards, and I will pass your lovely comments on to them. Thank you for taking the time to complete the review.
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The Review Score of 9.7 (9.737) out of 10 for Greenan Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Greenan Manor is calculated as follows: ( (103 Excellents x 5) + (3 Goods x 4) ) ÷ 106 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.765 Points relating to the number of positive Reviews for Greenan Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Oct 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Excellent
(6) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Peripatetic Manager
Joined: 2025
Care Home Manager at Greenan Manor Care Home in Ayr.