Orchid Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
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9.8 45 Reviews
  • Orchid Villa (Grosvenor Villas), Chester
Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 years.

The home consists of four bungalow style villas connected by open-air footpaths. Each villa encompasses its own unique dining area, lounge area and individual landscaped garden with comfortable seating areas.

The Rose Villa; consisting of 30 bedrooms is for residents who require general nursing.

The Orchid Villa; consisting of 37 bedrooms is for residents living with dementia and requiring assistance with activities of daily living.

The Lavender Villa; consisting of 40 bedrooms, is for residents with functional mental health.

The Bluebell Villa; consisting of 30 bedrooms, is for residential residents living with dementia.

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Care Provided by Orchid Villa (Grosvenor Villas)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Gregson (HR Coordinator)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Orchid Villa (Grosvenor Villas)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Orchid Villa (Grosvenor Villas) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Orchid Villa (Grosvenor Villas) Reviews (45)

Total of 45, showing 1-20
9.8

Orchid Villa (Grosvenor Villas) has a Review Score of 9.8 (9.755) out of 10, based on 13 reviews in the last 2 years. Over all time Orchid Villa (Grosvenor Villas) has 45 reviews.

Overall Experience

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  • 14
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Date Published

45
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9
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Review from E M (Wife of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Grosvenor Villas in November 2023 having previously been a resident in a "residential" care home but now needing dementia nursing care. I viewed several homes in this category, Grosvenor Villas being the chosen one, mainly for the initial reception given by the manager, the welcoming
attitude of the care staff, and the general "homely" surroundings. Now that my husband has been a resident at Grosvenor Villas for several months, I cannot praise the care sufficiently. All the staff are so caring, go out of their way in giving 110% to the residents and also treat family members in a very sincere manner, almost as a part of "the Grosvenor Villas family". Residents are treated with dignity and respect, and their wellbeing and stimulation are evident in every aspect of their care.
I am relieved to have found a nursing home where I know that my husband is being looked after without any concerns to me. I give a big thank you to every member of the staff for the excellent care and sincerity they all show.
I would most definitely recommend Grosvenor Villas to anyone looking to find a good nursing home.

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Review from Helen C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Last November I came to the UK as it was evident that my mum needed help in finding a nursing home for my dad as he transitioned from a care home. Living abroad, this was a challenging and stressful situation to handle. Having visited six other care homes, as soon as I entered Orchid Villa I felt we
had found somewhere we could call 'home' for my dad. Whilst this will never replace his 'real' home this is absolutely the best place. We received a warm welcome from all staff and every question was answered in a professional and friendly manner. The manager reassured both me and my mum and allayed all our anxieties. Seven months later I have come to visit my dad and I cannot express the admiration I have for Orchid Villa. The quality care the manager and all the staff show towards my dad displays professionalism, dignity and kindness. While this will never be an ideal situation, I am comforted with the knowledge that my dad is in the best place possible suited to his needs for which I cannot convey my thanks enough to all the staff.

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Review from K J (Friend of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely, friendly atmosphere. The carers and nurses are so lovely and patient with the residents and visitors. They all work extremely hard and are absolute angels. We are always welcomed and consulted and included every time we visit! We feel very confident that our friend is very safe and secure
here.

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Review from Adele B (Granddaughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely nervous about my nana going into a care home. But the staff are so good. They are always happy and helpful. The kindness and care from the staff who I've witnessed to the residents and families is heart-warming.

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Review from K C (Friend of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely, friendly and very helpful. The nurses always have time to talk about the resident and the plans for future care. The home is always very clean and tidy and the food smells lovely.

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Review from Susan M (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Orchid Villa from June 2021 to his passing in July 2024. During this time, the staff have been amazing, caring, supportive, friendly and patient and have taken a genuine interest in my dad. We have been kept updated on his care throughout. We have never had any concerns or
worries. All the staff do a tremendous job, with diligence and sincerity. As a family, we will be forever grateful for everything they have done.

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Review from C C (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care for Dad. I can't thank the team at Orchard Villa enough for the way they cared for our dad over the 3 years he was a resident. He was in very safe hands throughout his time there and as challenging as dementia is, they showed the most incredible amount of love, respect and patience for
him. Dad was always clean, shaven and dressed when we arrived. They took great care of his personal needs and he was included in as many activities as possible with his condition. We were always kept fully informed of any issues Dad's health presented right up until the end when he needed urgent medical attention. Thank you so much to everyone at the Orchard Villas from me and my whole family. We will never forget you.

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Review from Julia M (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent a few months in Orchid Villa after his previous home would no longer cater to his advancing dementia. I am so impressed by the care he received here, and the lovely thoughtful facilities like the quiet room. The staff goes above and beyond to make sure the residents are comfortable, cared
for, safe, and extremely well looked after. It's also lovely that it's all on the ground floor with access to the pleasant little garden.
I would have no hesitation in recommending Grosvenor Villas. And I cannot thank each and every staff member enough for looking after him in his final months.

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Review from C M (Husband of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only concern I have is the monitoring of the front entrance door. The time it takes to open the front door entrance can take up to 5 minutes for the door to be opened. A bell or buzzer needs installing.

Reply from Lois Ahire, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)

Thank you very much for giving us a five-star review. Our dedicated staff work hard to provide the best care possible for each of our valued residents. We are sorry that you have experienced delays in being admitted to the villa, we will remind care staff of the importance of responding to the doorbell as quickly as possible. We will pass on your feedback to the team who will be very pleased to know that you are happy with the care given. Warm regards, The Cedar Care Family.


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Review from A R (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Villa was my mum’s home for almost 8 years. During that time her needs were complex and forever changing. The staff at the villa were always caring and patient. I could ring or visit any time and the nurses would always make time for me and other family members. It has been a difficult journey,
but I want to say a very big, heartfelt thank you to all the staff who cared for her. Mum is at peace now. Thank you.

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Review from E F (Wife of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 5 weeks in the care home. He was looked after very well by all the staff. Sadly, he passed away, but everyone can be proud of care they gave him.

Reply from Diane Evans, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)

Many thanks for your kind comments, they are very much appreciated.


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Review from S J (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Orchid Villa since mid September. It is early days, but Dad was previously in another care home which didn't meet his needs, so I felt it was only appropriate to say how pleased we are with Orchid Villa from the start. When I came to view the standards of hygiene and cleanliness were
top notch. There were plenty of staff buzzing around, and the residents were happy and well cared for. The staff have made us feel so welcome, but more importantly Dad! He is always washed, dressed and shaved and has settled down so well. The food menus are great and also there are activities for him to join in with, to keep his mind stimulated. I also attended a relative's meeting. The people who I met were lovely, and some of their family members have been there a while. None of them had a bad word to say about Orchid Villas, which was also very reassuring. Thank you to all the team, you are very much appreciated.

Reply from Diane Evans, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)

Many thanks for your positive comments about the care dad is receiving, they will be passed onto the staff.


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Review from B A (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad spent the last few weeks of his life in Orchard Villas. It was a very difficult and sad time but the staff did everything they could to look after him and our family. Every member of the team working there was helpful, friendly and always had a welcoming smile. They could not do enough for us.
The care home was very well lead and we were kept updated at all times. We can highly recommend Orchid Villas.

Reply from Diane Evans, Grosvenor Villas Home Manager at Orchid Villa (Grosvenor Villas)

Thank you for your kind words. It's good to hear that you and your family were made to feel welcome at such a sad time for you all.


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Review from M T (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Grosvenor Villas for over 12 months now and we have found her care to be excellent. The staff are friendly and really caring towards Mum. We are kept up to date with Mum's care and any issues arising.
Overall, we are very pleased with the care Mum receives.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, their families and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Barbara R (Wife of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Orchid Villa now for more than a year, during which time the care he has received has been excellent. The staff are dedicated and are always very friendly, bright and cheerful and nothing is too much trouble to them. I am happy knowing that my husband is being well looked after
in a very caring and efficient way in excellent surroundings.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, their families and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Review from Linda T (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it was known that my father needed a care home, I was extremely apprehensive as I didn't know what to expect. I shouldn't have been! From my first visit to view, the staff and management at Orchid Villa have been nothing more than wonderful and reassuring to both myself and my dad. He has come
on leaps and bounds, he is so settled and much healthier. It is lovely to see the interaction between him and the staff. He is happy.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from Christine T (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find every member of the staff in Orchid Villa from the cleaners and laundry up to the higher levels including reception staff and managers, and the handyman, very kind, considerate and caring in every way. Always happy to help and always keeps me informed of any problems. Thank you.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from Jacqueline M (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Orchid Villa, Grosvenor Villas since August 2021. He has been treated with respect and kindness as have my family. The villa manager shows great leadership which reflects in her staff. The food is excellent. We have just had an amazing Jubilee party for everyone which we all enjoyed.
I would recommend it to anyone.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from Julie W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum currently resides in Orchid Villa and has done since March 2022. In the last care home, my mum was not settled, but since arriving at Orchid Villa, she has completely settled and has come on leaps and bounds and is so much happier in herself. All staff here have been amazing, and the care and
support my mum receives are exceptional. Every visit is wonderful, my mum is engaged, and the staff are always on hand. Orchid Villa is very well maintained, always clean and has a warm and welcome atmosphere whenever I come to visit. The facilities are great, and my mum's room is perfect and always clean. The activities that they complete on a regular basis with the residents are great for my mum, and she loves to get involved. I would like to mention the amazing Jubilee party the staff here at Orchid Villa worked extremely hard to make happen, it was a wonderful day and memories as a family we will cherish forever.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.


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Review from M L (Husband of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident in Grosvenor Villas for over ten years and I couldn’t have wished for a better home for her to spend her final years. Throughout her stay she had many of the same staff to look after her, they became more like family than professional carers. My wife was always treated with the
utmost respect and love. Because of the continuity of the staff I always felt confident that any changes in my wife’s condition were identified and dealt with promptly, I was kept well informed of any changes and if I had any issues the staff were always available for me to talk to.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Orchid Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Orchid Villa (Grosvenor Villas) is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Villa (Grosvenor Villas) is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Lois Ahire

Job Title: Villa Manager

Lois is the Villa Manager at Orchid Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.


Frequently Asked Questions about Orchid Villa (Grosvenor Villas)

What types of Care is Orchid Villa (Grosvenor Villas) registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchid Villa (Grosvenor Villas) provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Orchid Villa (Grosvenor Villas) have?

There are 34 Single Rooms.

What are the Facilities & Services at Orchid Villa (Grosvenor Villas)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only & Gardens are some of the Facilities & Services.

How far is Orchid Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.