Orchid Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
Submit a Review
9.8 45 Reviews
  • Orchid Villa (Grosvenor Villas), Chester
Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 years.

The home consists of four bungalow style villas connected by open-air footpaths. Each villa encompasses its own unique dining area, lounge area and individual landscaped garden with comfortable seating areas.

The Rose Villa; consisting of 30 bedrooms is for residents who require general nursing.

The Orchid Villa; consisting of 37 bedrooms is for residents living with dementia and requiring assistance with activities of daily living.

The Lavender Villa; consisting of 40 bedrooms, is for residents with functional mental health.

The Bluebell Villa; consisting of 30 bedrooms, is for residential residents living with dementia.

Show Orchid Villa (Grosvenor Villas) on the Map

Care Provided by Orchid Villa (Grosvenor Villas)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Gregson (HR Coordinator)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Orchid Villa (Grosvenor Villas)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Orchid Villa (Grosvenor Villas) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Orchid Villa (Grosvenor Villas) Reviews (45)

Total of 45, showing 21-40
9.8

Orchid Villa (Grosvenor Villas) has a Review Score of 9.8 (9.755) out of 10, based on 13 reviews in the last 2 years. Over all time Orchid Villa (Grosvenor Villas) has 45 reviews.

Overall Experience

  • 30
  • 14
  • 1
  • 0
  • 0

Date Published

45
0
9
13
31

Review from V G (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and friendly staff.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your review. Warm Regards, The Cedar Care Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane R (Wife of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult 18 months, it is lovely to get back to visits again. The staff are always helpful and cheerful. The food is excellent. My husband is in orchid villa and it has a very homely atmosphere and the nursing staff always listen to my concerns and deal with it straight away. I would recommend
this nursing home.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Orchid Villa (Grosvenor Villas)

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From current experience, I have found only professionalism and a high level of good care at this care home. From various experiences of care homes in the past with both parents, this has been undoubtedly the best experience, With the staff being the most valuable asset, their level of knowledge in
handling complex dementia needs and are able to find solutions. They are also thorough with daily care plans and when I call, can tell me exactly my father's condition and how they are assisting him. A strong care team.

Reply from Shyam Desai, Operations Officer at Orchid Villa (Grosvenor Villas)

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at Grosvenor Villas and they have been very grateful to receive them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Husband of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to give a review from my wife's perspective as she has the onset of dementia causing her short-term memory to fail. On my afternoon visits she claims things like she has not eaten anything on that day; as not sleeping at night and also cannot recall recent visits by family members and
medical professionals such as her CP and CPN. In my opinion, she is well; cared for, is in a safe environment and the determination in her mental health can be attributed to the inevitable long-term isolation caused by the essential lockdown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C I (Brother of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the safety procedure is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is looked after well and the carers are very kind and helpful. The only gripe is the room could be cleaned better and it is a bit shabby now. I am very fed up with damage done to mum's clothes as many have been shrunk and I have brought many pairs of slippers that have gone missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Husband of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My wife seems to have settled in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan T (Wife of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here since January 2021 so I have limited knowledge of what happens due to present circumstances. My husband seems settled and is looking well tended to and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind, helpful and considerate staff. Mum has experienced very good care overall, especially in relation to her Dementia. We are very grateful for the consideration given to mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine R (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always kept informed about how Mum is doing, she always looks lovely, with lovely clean clothes on every time we see her.
As a family, we don't believe our mum could be any better looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been here several years and has been looked after really well by lovely, dedicated staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie M (Mother of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all seem helpful and friendly. They all seem to know the residents quite well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated with dignity and respect. Staff care is excellent, I feel the regular staff understand my mother's needs. She seems very happy and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super staff, extremely helpful and informative. Mum is very relaxed with them and it is clear she feels at ease and happy in the way she greets them. Wouldn't hesitate to recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony M (Brother-in-law of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally M (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Villas is a bright, cheerful and well run care home. The main thing you notice on visits is how friendly and warm all the staff are. The main room is colourful and inviting, I am pleased my mother is at Grosvenor Villas as she is so well cared for, with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and I feel my wife is well looked after. In anti-COVID times I was impressed by the amount of entertainment that was provided each day. The building is well designed to give a lovely environment both in the lounge areas and in her room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff, always welcoming. Dad is always well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek F (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. The day my dad arrived, he was welcomed like an old friend and throughout his short stay, all the staff were friendly and kind. Nothing was too much trouble. We hoped he would stay longer, but he passed away three weeks after his arrival. Staff are kind and respectful to all residents
and to each other. Thank you.

Reply from Shyam Desai, Operations Officer at Orchid Villa (Grosvenor Villas)

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff and new manager who continue to uphold our high standards. We have passed on your comments to our team at Grosvenor Villas and they have been very grateful to receive them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Di B (Wife of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Orchid Villa in any aspect of my husbands care in this home.
The Staff are cheerful and kind and treated my husband with great dignity at all times.
He was always clean, shaven, and dressed in freshly laundered clothes and the food was truly amazing and varied.
They were very vigilant
in reporting any ailment, no matter how minor, that he may have had, and I was truly reassured that he was being cared for in a kind and dignified manner.
The layout of the home is excellent all being on the Ground floor with access to a small garden if required.
The home is freshly decorated in bright cheerful colours.
There is also a very good, quiet lounge which is easily accessible if preferred.
The staff are truly amazing. Thank you all for being so caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Orchid Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Orchid Villa (Grosvenor Villas) is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Villa (Grosvenor Villas) is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Lois Ahire

Job Title: Villa Manager

Lois is the Villa Manager at Orchid Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.