Orchid Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
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9.8 45 Reviews
  • Orchid Villa (Grosvenor Villas), Chester
Grosvenor Villas provides accommodation for persons who require nursing or personal care, dementia, mental health conditions, treatment of disease, disorder or injury, caring for adults over 65 years.

The home consists of four bungalow style villas connected by open-air footpaths. Each villa encompasses its own unique dining area, lounge area and individual landscaped garden with comfortable seating areas.

The Rose Villa; consisting of 30 bedrooms is for residents who require general nursing.

The Orchid Villa; consisting of 37 bedrooms is for residents living with dementia and requiring assistance with activities of daily living.

The Lavender Villa; consisting of 40 bedrooms, is for residents with functional mental health.

The Bluebell Villa; consisting of 30 bedrooms, is for residential residents living with dementia.

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Care Provided by Orchid Villa (Grosvenor Villas)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Gregson (HR Coordinator)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Orchid Villa (Grosvenor Villas)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Orchid Villa (Grosvenor Villas) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Orchid Villa (Grosvenor Villas) Reviews (45)

Total of 45, showing 41-45
9.8

Orchid Villa (Grosvenor Villas) has a Review Score of 9.8 (9.755) out of 10, based on 13 reviews in the last 2 years. Over all time Orchid Villa (Grosvenor Villas) has 45 reviews.

Overall Experience

  • 30
  • 14
  • 1
  • 0
  • 0

Date Published

45
0
9
13
31

Review from Stephan F (Son of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are now at this Care Home and the difference I see in the care and standard of the facilities is amazing when compared to three other care homes I have experience of. The staff are wonderful and very proactive. I cannot speak highly enough of them.

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Review from M W (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was a long term resident of the home, with complex needs. In the later years, she was pretty well immobile and unable to speak. The care she received was excellent with staff being both caring and compassionate.

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Review from B M (Power of Attorney of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have power of attorney for a lady in a nursing home. She has had vascular dementia for many years and for the past few years has not been able to stand, walk or talk.
The quality of care she has had in the nursing home has been outstanding.
The staff have been kind, caring and compassionate and
have a good knowledge of the patient's life history.
Her room has always been very clean and free of odours. When she could talk she always praised their kindness. Latterly I notice if one of her main carers enters the room, she smiles.

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Review from Joyce B (Wife of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this lovely caring nursing home for 8 months and has been well looked after by very caring dedicated staff. They are like a family to us both.
I am very happy wit the care he receives they have relieved me of a huge burden. The staff always have a smile and are very pleasant.
The
nursing home is well run by all the staff always looks nice and clean at all times. The lounges are well decorated and furnished and very pleasant. The food is wonderful. I highly recommend the nursing home and have already.

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Review from Sarah T (Daughter of Resident) published on
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident from October 2018 until his death in July 2019. It was hugely difficult for us to place him into a care home but the staff at Orchid Villa made the whole experience so much better than we expected. Dad was treated with love, kindness and dignity. We couldn't have asked for more.
The kindness and support shown to us during his stay and when he died was exceptional and we will always be grateful.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Orchid Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Orchid Villa (Grosvenor Villas) is calculated as follows: ( (116 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Villa (Grosvenor Villas) is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Lois Ahire

Job Title: Villa Manager

Lois is the Villa Manager at Orchid Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.