Fees are dependent upon patients level of need
There are no restrictions for visiting, however please try and avoid meals times and early morning that can accommodate large groups of people in a fully furnished pavilion, with an outside garden.
Full parking facilities onsite for visitors, behind a secure entrance. There is road parking also available. Electric charging point available.
Grove Park Healthcare has a Review Score of 8.7 (8.725) out of 10, based on 11 reviews in the last 2 years. Over all time Grove Park Healthcare has 15 reviews.
Review from M B (Wife of Resident) published on 28 February 2025
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Reply from Ruth Lambert, Business services and support Manager at Grove Park Healthcare
Dear MB, We are deeply sorry to hear of the unsatisfactory level of care that your husband experienced at Grove park. As you are aware we have a new management team in place and we are actively investigating the concerns that you have raised. We would like to take this opportunity to invite you to discuss in person the concerns raised. As a company, we use all feedback as a learning opportunity and share with our team to improve the quality of care that we deliver. We appreciate that this is an emotional time for you and your family and apologize for the distress this is causing.
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Review from Gabriela D (Daughter-in-law of Resident) published on 8 October 2024
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Reply from Catarina Sousa, Unit Manager at Grove Park Healthcare
Dear Gabriela, We are committed to delivering high-quality care to our residents and involving their families. Your feedback is greatly appreciated. Best regards.
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Review from Lenore D (Wife of Resident) published on 15 November 2023
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Review from Michael D (Son of Resident) published on 16 October 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much for your lovely review, it was our pleasure to be able to have the opportunity to care for your loved one and provide the support to you all. Take care.
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Review from John E (Respite Resident) published on 2 October 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much for your review, we do hope you are doing well, it was a pleasure to look after you. Take care.
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Review from Julia H (Wife of Resident) published on 3 August 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much, it was a pleasure to look after him, we do hope you are recovering well and always here if you need us.
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Review from Natalie W (Daughter of Resident) published on 20 May 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you for your feedback, we always try to ensure that we do the best for our patients at end of life and take your feedback on board.
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Review from Heather H (Daughter of Resident) published on 10 May 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much for your lovely feedback, looking after your loved one is a privilege and an honour. At Grove Park, we strive to do our best. Thank you on behalf of myself and the team.
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Review from S L (Niece of Resident) published on 27 March 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much for such lovely feedback, it's a pleasure to be looking after your loved ones.
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Review from E H (Resident) assisted by family/friend published on 27 March 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Thank you so much, it is a pleasure to look after you and so pleased to see you so happy.
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Review from Lorraine G (Sister of Resident) published on 25 March 2023
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Reply from Nikki Field, Manager at Grove Park Healthcare
Grove Park are extremely grateful for your feedback. Thank you so much.
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Review from Trudy W (Wife of Resident) published on 26 January 2023
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Review from Kathy G (Daughter of Resident) published on 12 January 2023
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Review from Roger M (Brother of Resident) published on 30 November 2022
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Review from Marcelle G (Sister of Resident) published on 30 November 2022
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The Review Score of 8.7 (8.725) out of 10 for Grove Park Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.262 for Grove Park Healthcare is calculated as follows: ( (69 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 130 Ratings = 4.262
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.463 Points relating to the number of positive Reviews for Grove Park Healthcare is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 9 Positive Reviews ÷ 16 = 0.563
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jul 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 10 Feb 2025
Grove Park accepts Nursing and Dementia care residents. We accept admission from local authority and private admissions.
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Job Title: Business Support & Services Manager
Joined: 2024
Ruth is an extremely passionate nurse and manager. Ruth has worked in healthcare for over 30 years in a variety of roles, from clinical nursing, surgical, Neurology, hyper acute and palliative. Ruth is an experienced manager and has worked as a registered manager and multi site operations director and still enjoys spending time with the people in her care and their loved ones.