Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
Submit a Review
9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

Show Willow Gardens on the Map

Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 1-20
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

Overall Experience

  • 102
  • 10
  • 0
  • 0
  • 0

Date Published

112
10
24
40
72

Review from D D (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Willow Gardens highly enough. Such lovely rooms, all kept so clean and tidy. The staff are all so kind and have plenty of time for the residents and are so welcoming. The management team have also been very helpful with dealing with some very difficult paperwork.
I wouldn't hesitate in
recommending Willow Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here for more than 3 years and she formed a good relationship with most of the staff. She enjoyed the company of being with other people and especially liked having a laugh and a joke with the lovely carers. I am very happy with the level of care and support mum received whilst
at Willow Gardens and I know that we couldn't have found anywhere better for mum to spend the last year's of her life. I would have no hesitation in recommending this care home to anyone else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our very first visit to Willow Gardens, my wife and I instinctively knew that this is where Mum is meant to be, and 23 months on, we can unequivocally say that our initial feeling has been endorsed a hundred times over. The manager and her whole team are absolutely amazing, having created and nurtured
a happy and enriching environment, not only for Mum but all those in their care. The level of professionalism, care, respect and genuine affection demonstrated is exemplary, especially as Mum has dementia with all the additional support that entails. Placing a loved one into full-time is an emotional time but Willow Gardens truly encompasses all the very best you could wish for in not just a care home, but in a caring home. We take comfort and peace of mind that we have done our very best for Mum by entrusting her into the care of the family that is Willow Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my old friend regularly. She has dementia but is always happy with lots to do and lovely care staff and manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have lived here nearly a year and getting used to my own room. Meals are always on time and the best. Laundry is picked up on time and returned. Rooms are cleaned daily/weekly which I like and kept tidy, including carpets always clean. Coffee shop easy to get to, a small shop selling everything you
might need. All cards that you've forgotten and they are handy. The bistro is useful for meeting family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Willow Gardens a great place for Mum, the carers are always polite and helpful when required. They go out of their way to calm relative no matter how long it takes. I would recommend Willow Gardens to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Grandson of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and friendly staff. Always on hand to help. This is a safe place. My nan is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Granddaughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team! Always there to help. Clean and tidy and warm. Wonderful place!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Respite Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Willow Gardens last year and I am now back here this year. Which speaks for itself how good I found it here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne M (Respite Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fit, mainly healthy 87-year-old lady still doing my own housework, washing, ironing, shopping, heavy lifting and all the driving (200-300 miles a day on odd occasions) was changed by a freak accident. In hospital with left hip and wrist fractures I was very unwell. On discharge my caring lovely husband
not so well himself wanted to care for me. It got too much for him and the family a care home for me. On 21st August I was in Willow Gardens for respite. My husband visits daily. Management and carers are all wonderful. Nothing is ever too much. We would recommend Willow Gardens to anybody in need of respite or permanent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Respite Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is very clean and comfortable. Beds are comfortable. Staff very pleasant and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue P (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In recent weeks my mother has seen an inevitable deterioration in her health due to dementia. During this time the staff have been really good at keeping us up to date on doctors' nursing and other health care professional input. The staff have been quick to communicate any of Mum's additional needs
so that things can be put in place quickly. So pleased we chose this care facility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and facilities excellent. This is my second time in Willow Gardens and I find it very relaxing, and I am seriously thinking of another visit. The treatment received when unwell was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Grandson of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place for my grandmother, she absolutely loves the staff and has done so well since moving here. Best decision was moving here, we know she is being looked after, is safe and loves being there. Great rooms, always very clean and lots of amenities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 3 weeks in rehab after a complete hip replacement. The staff were most helpful and any request was no trouble. The service regarding meals and room service was impeccable. There were activities organised both morning and afternoon for the residents to participate in if they so wished. My stay
over the 3 weeks was most enjoyable and relaxing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Franco V (Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service, I love it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into respite care at Willow Gardens after a 3-week stay in hospital. Her preconceived idea of a care home made her anxious but trusted my judgment as I had already visited the care home. Her worries soon diminished. She was made to feel so welcome and so loved. Nothing was too much trouble
for the management and the carers. We really cannot fault anything. My mum felt poorly during her stay, and this was sorted out immediately. I felt assured and confident all the time that my mum was being cared for with the dignity she deserves so much so, we extended her stay to the maximum. Excellent!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Son-in-law of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into the care home for respite care back in February till April. her stay was extended to the max and I saw how well they treated her. What an excellent care home! She cried when she left to go back home. She missed it so much, that after 4 weeks of being at home, she went back
for 3 more weeks of respite care, to help with her mobility and just to have the assurance of round-the-clock care. She felt part of a family there, and the staff all seemed so happy to work there. We were always made to feel welcome too. When the time is ready, she feels she would like to become a permanent resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2.5 years of her life at Willow Gardens where she was safe, happy and looked after with the greatest care, support and dignity. I cannot thank the staff enough for everything they did to ensure she was happy and every need was met. The atmosphere at Willow Gardens is so welcoming
and pleasant with lots of entertainment and activities for all to enjoy. Thank you to everyone who ensured my mother had a happy life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leila T (Granddaughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan has moved to Willow Gardens I cannot thank the care staff enough for how they all go above and beyond for my Nan. She has settled in nicely which is always a great fear, my Nan absolutely adores all the carers and often refers to them as angels! She also enjoys all the activities they have
to offer, like pub lunches, quizzes, singers etc. Hearing my Nan speak so highly of the staff is a great relief knowing she is being so well looked after, they are all so welcoming and are warming towards the resident's friends and family. I would not hesitate to recommend this care home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Willow Gardens

What types of Care is Willow Gardens registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Gardens provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Willow Gardens have?

There are 36 Single Rooms.

What are the Facilities & Services at Willow Gardens?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Gardens to the centre of Yateley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.