Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

Show Willow Gardens on the Map

Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 21-40
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

Overall Experience

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Review from M D (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently accepted into Willow Gardens. Despite our initial nervousness, he has settled in beautifully. He constantly says how lovely and kind people are and he likes his surroundings. He has a spacious room with a lovely view. Unlike some care homes we viewed, the staff are constantly
busy and engaged with the residents and there appears to be a good staff/resident ratio. We feel Dad is well cared for in a safe and stimulating environment which is well-run and very organised.

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Review from John L (Son-in-law of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law settled within a few days into Willow Gardens. This was a huge relief as we moved here after 60 years of living in Yorkshire to be close by. The staff are wonderful with her and the facilities, regular doctor health care checks are second to none. Also, the wide range of activities
for the residents means there is something for everyone. Thank you Willow Gardens for the peace of mind you have given to my wife and I.

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Review from L F (Friend of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely warm atmosphere in the place. Lots going on and respectful staff, always ready to help.

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Review from Edith D (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always there when needed. The manager and Sunny, the dog, are also there when needed.

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Review from R H (Resident) assisted by family/friend published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a joy being here, the staff are excellent, caring and kind. When I apologise for myself, or for asking for something, they always reassure me that it is no problem at all. I feel very secure and would be very happy to stay longer.

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Review from Louise H (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for 18 months.
Mum had a great time joining in with all the daily activities and singing her heart out with all the entertainment.
Her bedroom was great and more than enough for her needs (a hand rail by the sink would be good).
She loved sitting in the living room
with the other residents and carers. The food was of a very good standard with a good variety and she loved the occasional sherry!
They have a fab GP who visits every week and sees those residents in need. Chiropodist services are available as well as the hairdresser downstairs.
They have a lovely outdoor area which is great in the summer.
Management team were very experienced and always on hand to address any concerns or questions.
A low turnover of staff was important which Willow offered. The care staff are part of the fabric and family that is Willow Gardens and I cannot rate them highly enough.
Mum was treated with the utmost respect and dignity until she passed away.
Thank you Willow Gardens.

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Review from B B (Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement and the likelihood of in-depth care was needed on a 24-hour basis. My view was that the care package had to be comprehensive and able to cope with all situations that may arise within any 24 hour period. Willow Gardens care facility provided and helped all my needs plus a
cheerful atmosphere.

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Review from Laura L (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Willow Gardens. My mother's time there was sadly too short, but the care she received was wonderful. Everyone was so kind, so thoughtful, so professional. I spent several days with Mum, by her side, night and day, and I saw how dedicated all the staff are. As well as tending
to Mum and treating her with gentleness and dignity, they supported me and my whole family and clearly had excellent relations with the district nurses, doctors and other medical staff who came in. They treated all the residents with kindness and patience, helping them in every way, keeping them company and organising activities. I regret that my mum wasn't able to enjoy the conviviality and activities - I know she would have loved them. I can never thank the Willow Gardens team enough.

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Review from Mark R (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Willow Gardens after a short stay in hospital in November 2023, but quickly moved on to end-of-life care due to the medical conditions she had when she arrived. All of the staff, led by the manager, displayed nothing but the greatest of care and respect towards my mother and all
of the members of our family who visited during this difficult time.
After my mother passed away we were amazed to see that some of the staff made the time to attend her funeral and wake despite her short stay with them.
I observed how all of the residents were treated by the staff, and their attitude was the same towards everyone. I would have no reservations in recommending Willow Gardens to anyone who asked me.

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Review from Sally N (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very well taken care off during their respite stay. All the carers and admin team were first class, so caring and nothing was too much trouble.
Rooms were bright and cheery with nice big bathrooms. Facility is in a lovely setting with beautiful grounds. I would highly recommend Willow
Gardens.
Thank you all for your kindness.

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Review from P P (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent treatment (kindness, efficient all-round care service) and food is satisfactory. Family and visitors are treated with kindness and respect.

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Review from S W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many care homes in the area and found Willow Gardens to be the most welcoming from the moment we stepped inside.
There are no restrictions on visiting, the staff clearly care about the residents and always make families feel welcome. Nothing is too much trouble. The additional benefits
are regular GP visits which are always followed up with the family.
I could write so much more. Thank you for all you do for my mother.

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Review from Matthew S (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Willow Gardens. She really enjoys the activities that are put on daily. She has really close relationships with all staff that go above and beyond their job role. Mum enjoys the food and as a family, we're really happy that they cater for her diabetes. We are really pleased that
we moved Mum from another care home to Willow Gardens. It is an exceptional care home due to the care staff and management.

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Review from C M (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum regularly and I'm always more than happy with the care given by the staff. Mum is extremely grateful and cannot thank the staff enough. On my most recent visit there was a party in full swing, the residents were seated in the outside area and were being entertained by the singer, it was
heartwarming to see how they all enjoyed this experience and how time was made for each and every one of the residents, a great time was had by all including me.

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Review from John C (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Willow Gardens for more than three years. She has suffered from dementia but the staff at Willow Gardens have helped her enjoy the last few years of her life in a supportive and caring environment. One of the younger carers, from a very different background to Mum, talked
movingly of her friendship with mum, and many other members of staff have also spoken fondly of their relationship with mum and humorous conversations.


The excellent leadership of the care home manager seems to bring out the best in the staff, who all seem to enjoy working here. Willow Gardens' approach during the Covid pandemic showed exemplary practice, combining safety with accessibility.


During the last week of mum's life, my wife and I also felt cared for as we stayed by her side. We knew that mum was not only cared for but loved - and that can only come from a culture which brings out the best in staff. I highly recommend Willow Gardens and am deeply grateful for the care they took of my mother.


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Review from S K (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has been a resident in the care home for almost a year. She now has a lovely en-suite room with a bay window where she can sit and look out at the garden and the woods beyond. The food is good and plentiful. The staff are friendly and attentive. There are daily activities and often
visiting entertainers. My mother is very a very happy resident which makes her family happy too.

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Review from A R (Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, and there is a lovely atmosphere.
Additionally - the meals are "just like being at your own family".

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Review from Jackie B (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad moved to Willow Gardens in February 2023 and our key objective was to ensure he was safe and happy. We can safely say that we are beyond delighted with the move as the constant worry we had about his health and wellbeing has been totally removed. He loves his 'ladies in lavender' who are there
to support him as one of their family 24 hours a day. There is a wonderful atmosphere about the place which is a testament to the manager and her very loyal team, most of whom have been working with her for a number of years. Dad is stimulated every day with lots of different activities which he is actively encouraged to join in with; he particularly enjoys the singing! The quality of the food is of a very high standard and he really enjoys his meals. The relationship they have with the Doctor's surgery is incredible and the follow up to keep us informed takes all the worry away. On balance this Care Home is everything we could wish for as Dad is very safe and very very happy.

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Review from David A (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at loads of care homes and eventually decided on Willow Gardens for Mum. I have agonised about many things regarding Mum and her illness, but never once regretted choosing Willow Gardens. The staff are amazing, I could not have wished for a better group of carers to look after Mum.

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Review from A K (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Willow Gardens for respite and immediately felt at home, feeling safe and welcome. The staff looked after her, helping her to regain lost mobility until a sudden relapse changed the nature of her stay to palliative. The dignity and calmness of Mums final hours created by the staff and our
family allowed Mums passing to be so extraordinarily peaceful. Thank you.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

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