Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

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Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 41-60
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

Overall Experience

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Date Published

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Review from Linda J (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Willow Gardens for 18 months now and is very settled there. The staff are all wonderful, friendly and professional. It gives us peace of mind that she is very well cared for. Food always smells delicious, and Mum has no complaints. There are plenty of activities for those who wish to
join in, but if they wish not to, that is fine too. It's great to see the little dog Sunny running around too.

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Review from A G (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Willow Gardens for respite care but became a permanent resident. He loved the team, always having a laugh and a joke at every opportunity. As a family, we could clearly see he was receiving the best care from a team who got to know him. Sadly he passed away in January. He continued to
receive quality care right up to the end and for that, we are grateful. Would absolutely recommend Willow Gardens.

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Review from G M (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our mother into a care home was a worrying, stressful time, especially as let down by another facility. The team at Willow Gardens, from the first contact, supported us with care and understanding at every stage, making this a positive experience. The staff are caring, and patient and very much
seem to understand the needs of those with dementia and the impact on the family. Knowing our mother is in safe, caring hands in a stimulating homely environment is such a relief.

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Review from Anne-Marie W (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Willow Gardens for the last five years, and their standard of care has never slipped or failed to impress me.
The staff are so caring, kind and patient. They obviously feel very happy working at Willow Gardens as the staff turnover is very low, and morale always seems
high.
Numerous activities are arranged, with no pressure on residents to participate - but the activities are varied and frequent. The home is also fortunate to have access to a gym, swimming pool, hairdresser, coffee shop and bistro, so residents are still able to enjoy 'in-house' pampering and treats with family and friends.
I highly recommend Willow Gardens.

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Review from K D (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness I chose Willow Gardens.

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Review from J R (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care here has been exemplary. They are all very patient and caring. My mother loves to see the manager's dog. My father has died very recently and they are all giving her the attention and love she needs. Fully recommend this home.

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Review from T W (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for respite care and safety following a fall and dislocation of a hip joint. My family would be away for two weeks of my care. The care was good. Staff abilities, understanding and willingness are varied. The food generally was good. Dietary requirements are catered to fairly well. Help
with personal care generally was good.

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Review from Jane T (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was admitted to hospital and it became apparent that he could no longer care for himself.
On contacting the home, the manager was so kind and helpful with the process of admitting him to the care home. The manager visited him the next day and liaised with the hospital for a smooth transfer
to Willow Gardens. My neighbour is now a changed person, he loves the attention, good quality food and caring staff. He has even been on a trip out.
Thank you, Willow Gardens.

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Review from Lynne C (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Willow Gardens. He sadly passed away last December and the staff were just so incredibly kind and supportive, in addition to going overboard to provide the care he needed at the end. My mum has also been a resident since August 2021 and to be honest, it wasn’t easy to get her
to accept the move into a care home. The patience, warmth and smiles of the staff have meant that she is happily settled, enjoying and participating in the various activities of which there are many. Once again, I can only say an enormous thank you to you all, and, if one day, I need a care home myself, I’d like it to be here!

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Review from Caroline B (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Willow Gardens for a month's respite care but is now a permanent resident as she has been diagnosed with Alzheimer's. It is a lovely care home with spacious rooms which are light and airy. There are always activities in progress when I visit and the staff are wonderful. Nothing is
too much trouble for them. I highly recommend Willow Gardens.

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Review from Julie K (Wife of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difficult decision to put our loved one into a care home was made so much easier by the kindness, courtesy and professionalism shown to us all as a family. We would rate Willow Gardens as excellent in every department.

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Review from Sue D (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father needed two weeks of respite care after a couple of weeks in hospital. The staff at Willow Gardens were very helpful and accommodating and gave him very good care for his short stay. They took the time to listen to him and treated him with dignity and kindness.

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Review from Victor H (Husband of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needs care and medication as she has Parkinson's. Her needs are well cared for by Willow Gardens.

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Review from Jane C (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family have been very happy with the care Willow Gardens has provided for my father. The staff have been nice and friendly and very approachable. We have been well informed/updated regarding Dad's health etc. The home is well run, clean and with a relaxed atmosphere. Would definitely recommend
Willow Gardens.

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Review from Sue E (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a widow who moved in in June 2021, I found it hard initially as I felt guilty, but the staff not only care for Mum but are so supportive of us as a family as well. Mum is very happy here and is well settled but she can be difficult as well, but the staff always smile and reassure her and do
a great job of settling her down.
She has a lovely room with a TV, she can choose to join in all the amazing activities provided or have some time to herself and watch TV on her own. Mum has been very poorly over New Year whilst we were away and the staff looked after her so well and kept us informed on how she was. All the staff are lovely kind and caring people I cannot thank them enough for the level of care they give. I am a registered nurse and have been so impressed by everything at the Willows since day one. Even with covid, they have done their utmost to ensure we can all see Mum. Go and see them and see for yourself it is well worth a visit.

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Review from Sarah C (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Willow Gardens for many years. As a registered nurse I am so grateful for the outstanding care and support all the staff have given him over the years. Despite the many challenges of Covid, the staff have gone above and beyond to support their residents.
Sadly my father
died in December however I cannot thank the staff enough. Particularly for his last week, we were able to be with him and their superb care of him and his family will not be forgotten. It was a good ending to a life well lived and I am so happy that we found Willow Gardens for his last home and that they cared for him till the end. The staff are amazing.

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Review from Carol B (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sadly only in Willow Gardens for 7 and a half weeks, but during that time she received excellent care. All the staff treated her with kindness and respect and were endlessly patient. We as her family were also treated with great kindness and given lots of support, especially when we were
struggling as Mum was coming to the end of her life. I would most certainly recommend Willow Gardens to anyone whose relative needs full-time care.

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Review from Debby L (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident of Willow Gardens 3 years ago after losing my Dad and then being diagnosed with Alzheimer's.
The staff at the home are just exceptional and always go the extra mile. My mum was quite difficult to manage but they never complained and kept massive smiles on their faces even throughout
the pandemic.
Sadly I lost Mum in July but the staff attended her funeral and were so kind to all the family.
I am still in touch with all the staff and they are just fantastic people.
I am so grateful to them all.

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Review from John M (Nephew of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens is ideal for my elderly aunt. The staff are delightful to deal with, nothing is too much bother, and the quality of care offered appears second to none. They all appear to enjoy what they do and are happy doing it.
Those being cared for have a lovely blend of privacy and companionship.
Even
with the restrictions still enforced by Covid, there is a marvellous atmosphere about the place.

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Review from Barbara K (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both mum and dad became residents of Willow Gardens when they could no longer reside in the assisted living part of the retirement village. The care and attention they received were second to none. In their last weeks of life (dad passed in March 2021 and mum passed in August 2021), we had unlimited
access and were able to sit with them as long as we wanted. The carers at Willow Gardens genuinely cared for my parents as if they were their own family and through covid, they were there when we could not be. I very much admire all the staff at Willow Gardens and would like to thank them for everything that they did for both my mum and dad.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

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