Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
Submit a Review
9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

Show Willow Gardens on the Map

Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 61-80
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

Overall Experience

  • 102
  • 10
  • 0
  • 0
  • 0

Date Published

112
10
24
40
72

Review from Chris K (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and Father bought an apartment and lived there until the requirement for more care became necessary in early 2020 and they moved into Willow Gardens the care home element of the village. The care and support they received were beyond measure and more than we could have hoped for. The staff
are so attentive and caring and lovely people. There are activities almost every day and this so added to both Mum and Dad's quality of life whilst living there. In the past, a local school would come in on a weekly basis but unfortunately due to COVID that has not been possible. The end of life care given for Dad (passed away March 2021) and Mum (passed away in August 2021) was very supportive and very calming for them and us as grieving siblings. We cannot thank you all enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine H (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Willow now for nearly 4 weeks to give Mum some respite. During that time I have found the whole team to be approachable, flexible and caring. They took the time to listen and understand Dad's needs and he has been very well looked after during this time. We have visited regularly (adhering
to Covid Guidelines of course) and found Dad to be in good spirits and well turned out. The carers I have met have been caring, helpful and attentive and during the heatwave gave out ice cream and ice lollies (Dad's favourite). Thank you for looking after my father so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard F (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, has been in the care home since August 2016 until she passed in June 2020. From the very first day she felt at home in the care home and became part of the small community. She was extremely well looked after, physically and mentally as well as being cared for by the staff who treated her
as an individual. The facilities at the care home are excellent and very comfortable as well as providing individual privacy.
During her stay Mum had had several falls which were handled immediately and professionally, contacting the medical authorities as appropriate. I was always contacted as soon as any issues occurred so that I could be there if required.
During Covid the home worked hard to facilitate contact with Mum either via video calls or modified Covid secure meeting rooms to facilitate 1-2-1 communication.
Unfortunately, my mother passed in June but the care home were very caring and supportive and felt her loss as much as I as they were her 2nd family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith R (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last 15 months of her life in Willow Gardens, sadly passing away last Wednesday. Covid restrictions made things very difficult during this time, with many periods when we were unable to visit. Without reservation, my sister and I were always impressed by the care staff. Wonderful staff
doing a difficult job with true care. My mother repeatedly expressed how lovely the staff were, and how well they looked after her. I can't thank Willow Gardens enough. I doubt there is a better care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the care of Willow Gardens for the last 18 months of her life, sadly passing only last week. Throughout the time, we had 2 stints of 4 months where I could not see mum due to COVID restrictions. This would have been unbearable if it were not for the care staff at Willow Gardens. Not only
was my mum always safe and immaculately clean but the staff went above and beyond, loving mum as if mum were family. I know without any doubt that my mum could not have received any better care. The nursing home has a lovely, warm, welcoming and family feel to it, staff are always so patient, treating everyone with extreme kindness and dignity and there is so much laughter. The food is amazing, certainly on par with any good hotel. The nursing home provides lots of stimulation and fun in the form of activities. The rooms are clean and modern with a homely feel and are personalized to make the room feel like home. The nursing team go above and beyond with supporting family too.

Reply from Angela McCormack, Home Manager at Willow Gardens

Thank you for taking the time to review Willow Gardens and we are pleased that you rate our home as excellent. The staff team are aware of your kind comments and such lovely feedback. It was a privilege to care for your mother, and for you to entrust her to our care at Willow Gardens, where we provide person-centred residential care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria S (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Willow Gardens for two-and-a-half years. In that time she was well cared for and much loved by the staff, who are wonderful; nothing is too much trouble for them. The activities are super and everyone is encouraged to join in. The outside terrace is used for brilliant music/singing
events with cocktails for everyone. It’s such a happy environment. The meals are fresh and provided for all tastes and needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident with Dementia at Willow Gardens for 2.5 years. During that time, the staff there became her second family. We could not have wished for a better and more caring place for Mum to spend her final years. The care and attention Mum received was always first class and the staff and management
were always available to help. The love and dedication shown to Mum during her final days, was exceptional and for that, we will always be grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased to have found Willow Gardens. it is a place that I would tell my family and friends about. The place is very comfortable and the staff are without a doubt very efficient and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marisa S (Granddaughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother resides at Willow Gardens, our whole family is delighted to say she is very happy there and looked after in a way we could never have imagined. The carers who look after her and all the other residents treat them all like family and us when we visit, warm, friendly, kind and just lovely!
During this outbreak, we have had regular contact with her through phone calls and the girls are happy to use their own phones to WhatsApp so we can also see her which has meant so much. We also have regular pictures and emails with updates, they have been entertaining them in imaginative ways during lockdown. We could not ask for more, to know she is great hands. We have no hesitation in highly recommending Willow Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens took care of my aunt for 2 weeks after a stay in hospital. I found all the staff there to be professional, friendly, kind and helpful and always took time to talk to me over any concerns. They were kind and patient with my aunt who can be challenging at times. I would highly recommend
Willow Gardens and cannot praise the staff there highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff always cheerful and welcoming (even at 2.30 am one time when we had to bring my father back from a hospital visit). The room and corridor are bright and cheerful and staff do their best to arrange my father to socialise and join in. Gets help with all aspects of personal care. Overall it
is the positive attitudes of the staff that make the difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather M (Daughter-in-law of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law lived with us for 5 years before we took the difficult decision to look for a care home - we were blessed to find Willow Gardens where he was happy and cared for during the last 10 months before he passed away.
The team at Willow Gardens are excellent. They provided all the required
care needs but also love and empathy to keep the smile on Dads face! He did not like to join in much and the staff really took the time to get to know him and spend time reading the paper with him, helping him to tune into his sports channel and listening to his stories about his late wife and family. During the last weeks of his life the team supported us in getting him out of hospital so he could spend his last few days in a familiar environment surrounded by people who loved him. The team and the local District Nurses were fantastic and provided care and compassion, not only to Dad but also to our family.
The facilities, food and environment were fantastic and it was a pleasure to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is ever too much trouble.
The staff, without exception, are kind, caring and professional.
There is always an activity going on to encourage exercise or "mental stimulation" - impressive!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter-in-law of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Willow Gardens for the last few months of her life. The care she received was amazing, all of the staff were so caring, often staying after work to make sure that she was comfortable. Thank you all so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff enough. They are so helpful and caring. The home is always spotlessly clean and feels homely and relaxing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very welcoming from Day 1 and over the last few weeks got to know them better.
Nothing is too much trouble.
My father looks clean and tidy every day and is getting 3 good meals.
There are plenty of activities for him to join in if he so wishes.
The lounge and dining room are pleasant
areas.
The staff are under pressure at present with two dishwashers out of action but still give priority to residents.

Reply from Angela McCormack, Manager at Willow Gardens

Thank you for taking the time to review Willow Gardens and we are pleased that you are extremely likely to recommend our home. Our dishwashers have now been replaced.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the care home for a week while I was looking after another family member. He was well looked after, receiving the necessary medication he had been prescribed and had an extremely comfortable and good size room. The staff were kind and he had no complaints at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah A (Goddaughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been here for over 2 years and has thoroughly enjoyed the care, activities, ambience and surrounding. Sadly we are now at the end of life care phase. I cannot praise the staff enough. For a non-nursing care home, the care has been exceptional and I don't think it could be bettered.
I am so pleased you are here and we found you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rowena W (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens came highly recommended and I am glad I listened and acted on it.
All the staff whom we dealt with over my mother were extremely helpful in organising all that needed doing for her move into Willow Gardens. The staff were very kind and understanding and helpful in every way and that
continued once my mother was there. All of the staff are also very caring and friendly, the home is beautiful and food delicious. When I leave after visiting I have no anxieties about leaving mum there a godsend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to leave Dad in a place with such good care, while his wife was suddenly taken ill. We could be sure that he was safe and well with the amazing friendly staff. Lovely touches like a welcome card, books that he was interested in left in his room when he arrived made all the difference at a
difficult time. The facilities and food could also not be faulted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet