Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

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Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 81-100
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

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Review from Jan P (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank ALL the staff enough at Willow Gardens for their love, kindness and care shown to my late father. When my father arrived two and a half years ago he was not in a good place emotionally or physically. With the help of all the staff who are always extremely professional, caring and loving,
my father enjoyed a happy final few years. Everyone at Willow Gardens contributes to making the residents feel valued, secure and above all loved.
During the last few weeks, Willow Gardens went above and beyond to help my father fulfil his final wish not to die in hospital. All palliative and end of life care were carried out in the comfort of his own room with dignity and respect.
Everyone was so kind and supportive, not only to my father but to all our family at this very sad time, thank you!
There are no words to express our gratitude to everyone..... my father always referred to Willow Gardens as “home”..... that says it all.

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Review from Myra S (Respite Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent here has been a great experience. I have found help and understanding, throughout my stay.

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Review from J S (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed several care homes in the locality, before choosing Willow Gardens, in my vie3w, what is provided at Willow Gardens is unparalleled to the other visited. There is always a warm and friendly welcome and happy residents. It provides a safe environment, professionally managed by approachable
staff. Most importantly knowing my mother is safe and well cared for eases my anxiety. The social interaction and care she now receives has improved her wellbeing far beyond my expectations.

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Review from Pauline S (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that my mother arrived at Willow Gardens, I was impressed with the professionalism of each member of staff. They made my mother feel immediately at ease in her new home. The staff treat the residents as individuals and recognise that they all have their own special needs, likes and
dislikes. They are also very supportive of residents families and help to alleviate any worries they may have regarding their loved ones. I was particularly impressed with the way the care staff looked after my mother when she became very ill. They arranged immediate medical assistance prior to her being in the hospital. When she was discharged from the hospital the care given was outstanding.


Unfortunately, my mother passed away in January 2018, however, I cannot praise the care staff highly enough for everything they did for her.


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Review from E P (Stepson of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum died recently after nearly 2 years at Willow Gardens. Her time there was far beyond our expectations, the care and support was incredible and we all felt part of the Willow Gardens community. Her care at the end of her life and the support for us was very special, genuine, respectful and
so warm. Willow Gardens had been a big part of our lives and we will miss it.

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Review from Chris R (Respite Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fractured my hip in October 2017 and after two weeks in the hospital was declared fit enough to go home as I could walk with the aid of crutches. As I live on my own this was a daunting prospect. Willow Gardens were able to offer respite care for up to six weeks. So I initially booked for two weeks.
This turned out to be an excellent solution as I was able to concentrate on my recovery without having to worry about shopping, cooking or other household chores. The availability of physiotherapy on site and the use of long wide corridors enabled me to practice walking every day and the weekly session with the physiotherapist improved my technique each week. Plus, Willow Gardens staff were on hand 24/7 in case I got into difficulty and were particularly helpful in assisting with some general medical problems I had with my legs and my diabetes even arranging transport to the doctors. I stayed for six weeks and at the end, I was able to walk well without the aid of crutches and able to drive. The staff were all without exception excellent and enabled me to make a speedy recovery.

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Review from James D (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens is nothing short of outstanding.
All of the staff are absolutely fabulous. They are a pleasure to speak with and are always cheerful and positive. My mum has benefitted enormously from their warmth and kindness and it is a pleasure to see her smiling and enjoying the company of the
other residents. Living over 100 miles away, it has meant total peace of mind for me, knowing that she is being so well looked after.


Mum is clearly eating well and looks much healthier than before she moved in over six months ago. She takes part in so much of the entertainment on offer, doing things I wouldn't have dreamt she would. From the photos we see and reports from the staff she clearly takes delight in the regular visits from the local primary school children. I know she enjoys the surroundings the home is set in so she can take part in the daily walks, something she always loved to do.


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Review from Sue R (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several homes for my mum, and Willow Gardens outshone all the rest. The staff are so caring and really understand the needs of someone living with dementia. Nothing is too much trouble for them. My mum enjoys the many activities and is living life again. I have not seen her this happy in
years, she is laughing again and there is a light back in her eyes. I no longer have to worry about my mum.

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Review from Louise E (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother has been a resident at Willow Gardens for almost a year and during that time have been extremely impressed with her physical care, understanding her escalating dementia problems and providing her with fun and stimulation, since Christmas she has required end of life palliative
care which has been outstanding. I cannot thank them enough for their care and compassion both her and our family.

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Review from L W (Niece of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming and helpful and know all the residents and their various needs. The rooms and public areas are clean and bright and there are lots of activities for the residents to join in.

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Review from B J B (Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful experience with superb care.

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Review from Helen L (Sister of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly. The rooms and the facilities are excellent. My sisters care is wonderful and I feel much happier knowing she is well taken care of. She is my only sister and we are very close as I am with my nephews and niece.

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Review from Henry L (Resident) assisted by family/friend published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after. The food has been excellent and the standard of care I have received has been outstanding. I'm happy and that is down to every team member at Willow Gardens. Coming into a care home was not an easy decision for me but my standard and quality of life has improved drastically.
Thanks to everyone that has made my first month at Willow Gardens so enjoyable.

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Review from Wendy R (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always dreaded the idea of living in a care/residential home but I have never been so surprised how wrong you can be. I am so well looked after and cared for.

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Review from Lisa S (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looking for a while for somewhere for my mum who is totally against care homes, I think it's fantastic, it has everything you need and extra. I love the community spirit and the staff really are lovely. My mum is settling in nicely. I've been telling all my friends about Willow Gardens.

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Review from Cathy G (Resident) assisted by family/friend published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum appreciates the effort made by the activities coordinator to motivate everyone to go out, for example, for lunches at local hotels, pubs and garden centres.
Mum says, "I cannot fault this home at all - everything is lovely, if there is something I don't like, I tell the staff and they sort it out".

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Review from M J (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Smart and well-run care home.
The only thing I would question is the way the food is presented.
It lacks imagination - sometimes overcooked and tough.
This place is not cheap and the food should be better arranged and attractively presented.

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Review from B S (Friend of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. All the staff are really nice and friendly, there are great carers.

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Review from S H (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had 2 falls and was in a lot of pain and had difficulty mobilising.
All of the care mum received and support from the team led by the manager was outstanding.

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Review from J P (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional care home. We visited many before choosing Willow Gardens. It is more expensive than some but the quality of care, the environment, the choices and the standard of accommodation are second to none. The care staff are always happy and approachable. There are plenty of quiet spaces
to sit and talk with your relative without being in a common area.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

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