Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
Submit a Review
9.9 112 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

Show Willow Gardens on the Map

Care Provided by Willow Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Angela McCormack (Manager)
  • Admission Criteria
    • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Willow Gardens.


  • Parking

  • On site parking with some disabled parking spaces.


Willow Gardens Reviews (112)

Total of 112, showing 101-112
9.9

Willow Gardens has a Review Score of 9.9 (9.923) out of 10, based on 40 reviews in the last 2 years. Over all time Willow Gardens has 112 reviews.

Overall Experience

  • 102
  • 10
  • 0
  • 0
  • 0

Date Published

112
10
24
40
72

Review from Sue S (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really lovely residential home with good staff that genuinely care. The facilities are very good and they have a very good activity calendar that varies daily. They have thought of everything including gym, swimming pool with a sauna and steam room, a restaurant, bar and coffee shop which
all welcome family too. It is the best thing we have done for my father and he seems very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been a resident for a couple of weeks following the death of my father. The staff have been very considerate of the major life change she has suffered, and I feel confident she will ultimately be as happy as she could be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Sister-in-law of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved into the care home in very distressing circumstances, having lost her husband of over seventy years who was also her carer for the last year and more. As she suffers from almost total short-term memory loss, she had to face anew the reality of her bereavement and loss of her home
repeatedly.
I have been impressed by the patience and understanding of the staff at these sudden waves of anguish. The staff have also been very welcoming and accommodating to the family on our many visits and tried to help us as we sought their advice on how best to tackle the problems.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C-E (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been very adamant that she would not live in a care home and sit around the edge of a room with a lot of old folk dozing! However, it was necessary for her to have 24-hour care and here she feels as if she is living in an excellent hotel!
Everywhere is spotlessly clean and the
sitting room is laid out like at home.
She has a lovely room with ensuite looking onto woodland and garden. The staff are excellent, very kind and caring and soon welcomed as a part of the family. Nothing is too much trouble and she has blossomed with the company and stimulation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil O (Son-in-law of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law had a wonderful stay at Willow Gardens to enable her to join the family over the Christmas period. The staff were excellent in their care for her and very responsive to her needs and when she was in the home there was plenty for her to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert P (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleasantly surprised by the high level of cleanliness of the whole establishment. Everything was clean, tidy and well looked after.
My friend is extremely happy here. The furniture and fittings are of a high standard and the facilities are very good and quite comprehensive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Son of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens is an extremely pleasant care home set in the tri-lakes area. Mum has been a resident here for around seven months. The all round care during this time has been exemplary. All the staff are attentive while creating a relaxed atmosphere. Food looks great and the facilities on-site are
excellent. There are regular organised outings to keep the variety up. Highly recommended!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Friend of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident at Willow Gardens and I visit regularly. The staff are very friendly and caring. The home is beautiful, nothing is too much trouble. I have eaten lunch with her and the food was lovely. Should the time come I would not hesitate to move into Willow Gardens myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Relative of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited Willow Gardens the staff have been most kind and attentive. The atmosphere is always warm and welcoming and my Grandmother in law and other residents seem happy and settled. I am impressed by something different each time I visit and that is a wonderful achievement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Grandson of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. My grandmother is always happy and was looking forward to her lunch. All the staff were smiling and all knew everything about my grandmother and were a great help

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa C (Daughter-in-law of Resident) published on 10 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fallen and broken her hip, my 92 year old mother in law was not able to return to her home. We looked around for a care home and found Willow Gardens. Having visited a number of homes, Willow Gardens was head and shoulders above anything else we had seen. This was not just because it was new
but the atmosphere and obvious care of the staff was second to none. Having now been there 3 months, our opinion has remained the same. My mother in law looks healthier and is happier than she has been in a good few years. She has more confidence in herself and once again is taking a real interest in her appearance. She has her hair and nails done regularly, has started playing bridge, does puzzles, plays scrabble, takes regular exercise and generally has a more positive attitude to life. This is down to the caring staff for whom I have nothing but praise and gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan S (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Willow Gardens after a mild stroke. She is partly paralysed and now needs 24/7 care.
Willow Gardens has exceeded our expectations. The facilities and level of care are first class. The staff are efficient, friendly and most importantly they care. If I need to enter a care home one
day I doubt I will find on that is better than Willow Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Willow Gardens is calculated as follows: ( (442 Excellents x 5) + (37 Goods x 4) ) ÷ 479 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Willow Gardens directly for further information.


Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet