Hampton Manor

Gloucester Road, Delves Lane, Consett DH8 7FA
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Top 20 carehome certificate
9.9 31 Reviews
  • Hampton Manor, Consett
Nestled in a serene neighbourhood, Hampton Manor presents a first class care home designed for older individuals seeking a harmonious blend of comfort, dignity, and independence.

It's clear this establishment is more than a mere residence; it's a vibrant community where every corner tells a story of thoughtful care and attention to detail.

At Hampton Manor, personalisation is at the core of their philosophy, ensuring that the care provided to each resident is as unique as they are. The home features spacious bedrooms, each accompanied by an en suite wet room, offering privacy and convenience to all residents. These rooms aren’t just spaces to rest but are personal sanctuaries where residents can thrive in comfort.

The communal areas are the heartbeat of Hampton Manor, designed to foster a robust social life among residents. Whether it's participating in engaging activities, enjoying the beautifully landscaped gardens, or simply sharing stories, there’s always an opportunity to connect and create lasting memories.

A standout feature of Hampton Manor is its dining experience. The home boasts exquisite dining areas where residents can savour meals not just for their taste but as a social highlight of the day. The in-house catering team takes immense pride in preparing meals that delight the senses, turning meal times into an eagerly awaited part of the day. Residents can also welcome family and friends to join in, making dining at Hampton Manor a warm, communal joy.

In essence, Hampton Manor reshapes the concept of care for older people, striking a perfect balance between personalised care, independence, and a deeply social, engaging living environment.

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Care Provided by Hampton Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Arlington Care Group
  • Person in charge
  • Donna Dove (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Hampton Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,450
    • RESPITE Self-Funded Residential Care £1,350 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,450

  • We offer Care for all Local Authority, Local authority with added top up, Self funding and NHS Continuing Healthcare. We have a selection of different rooms. available.
  • (these prices are only a guideline, please contact Hampton Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site allocated parking


Hampton Manor Reviews (31)

Total of 31, showing 21-31
9.9

Hampton Manor has a Review Score of 9.9 (9.941) out of 10, based on 31 reviews in the last 2 years. Over all time Hampton Manor has 31 reviews.

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Review from A M (Grandson of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Manor provides exceptional support for my Grandad. The staff are incredibly friendly, attentive, and always available to assist with any needs. The facilities are clean and well-maintained, offering a comfortable and welcoming environment. It gives me great peace of mind knowing he is in such
capable hands. He has settled in wonderfully, enjoys the engaging activities, and seems very happy with his new home.

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Review from S W (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our next-door neighbour lives here. Staff very friendly and care is great. Lovely settings and home is out of this world. Never a problem coming to visit her. We enjoyed the soup the last time we came to visit. Compliments to the chef

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Review from Aaron S (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Manor Care Home has been wonderful in looking after my mum. The staff are kind, attentive, and truly go above and beyond to ensure her comfort and well-being. The facility is always clean and welcoming, with a range of activities that keep her engaged and happy. I feel confident and reassured
knowing my mum is in such capable and caring hands. Highly recommended!

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Review from A A (Grandson of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Hampton Manor for over a month, and our family are incredibly grateful for the care she receives. The staff are compassionate and dedicated, always ensuring the residents are comfortable and well looked after. The environment is warm and welcoming, with clean, spacious rooms
and inviting communal areas.
The food is nutritious and delicious, and the variety of activities keeps my grandmother engaged and happy. Communication with the staff is excellent, providing us with peace of mind. My grandmother feels safe, respected, and valued, and she has made wonderful friends.
Thank you to everyone at Hampton Manor for making it such a wonderful place for her.

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Review from K W (Grandson of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at the home for 2 weeks now. We popped over the other day to visit her. She's so happy with her new place. The home is literally like a luxury hotel and the level of care is second to none.

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Review from C D (Son of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received a lovely welcome from the staff of Hampton Manor despite not feeling very well. We feel she is in good hands. The staff are very professional and kind. Mum is enjoying the new facilities and is comfortable. The carers and staff are lovely, nothing is too much bother.

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Review from Manny N (Niece of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how grateful I am for the exceptional care my loved one has received at Hampton Manor. The moment we walked through the doors, we were welcomed with warmth and compassion. The staff's dedication and kindness have been nothing short of extraordinary. The care home has a very modern
homely feel to it.
Every caregiver here treats residents with genuine love and respect, creating a nurturing and supportive environment. The attention to detail in ensuring each resident's needs are met is truly remarkable. Whether it's through the engaging activities, the delicious and nutritious meals, it's evident that everyone here is committed to providing the best possible quality of life.
What sets this care home apart is the sense of community and family that permeates throughout. It gives me immense peace of mind knowing my loved one is surrounded by people who genuinely care for them.
Thank you as you have made a significant difference in our lives, and for that, we're eternally grateful.

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Review from Nelson L (Grandson of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is in Hampton Manor and from the very first get-go the home has been a pleasure. It really is of posh hotel standards. So beautiful and the staff are absolutely brilliant. I visited my grandmother and the chef asked if I would like to have dinner with her which was very nice. Banana split
was devine too. She is extremely happy at Hampton Manor and I love visiting her regularly.

Reply from Miles Morgan, Operations Director at Hampton Manor

Hi thank you ever so much for your kind review. We appreciate your feedback.


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Review from G B (Friend of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Manor is a beautiful new care home facilities are excellent and rooms are spacious and well-furnished. More importantly, the management and staff are wonderful. The manager and her team treat residents with dignity and respect. Nothing is too much trouble for them. I can highly recommend Hampton
Manor.

Reply from Miles Morgan, Operations Director at Hampton Manor

Thank you ever so much for your kind review of Hampton Manor. We appreciate your feedback. kind regards Miles Morgan Operations Director


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Review from H S (Relative of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has recently moved into Arlington Care. We viewed 6 different care homes before choosing Hampton Manor. It was an easy decision, the premises were high quality and one of the higher-end care facilities that we found. The most important thing for our decision was somewhere very nice with high
standards for care and the facilities immediately upon arrival were very nice. After an in-depth discussion we found that the quality of care was also very good, in particular, we really liked the focus on activities and that there was a dedicated person whose responsibility is to ensure there are consistent activities (including an on-site salon which we really liked)

Reply from Miles Morgan, Operations Director at Hampton Manor

Thank you so much for your wonderful 5-star review! We're thrilled to hear that your aunty is enjoying her stay with us at Hampton Manor- Consett. Our team is deeply committed to providing a warm, welcoming, and caring environment for all our residents, and it's heartwarming to know that this has been reflected in your aunties experience. We look forward to continuing to make her stay here as comfortable and joyful as possible. Should you or your aunty need anything, please don't hesitate to reach out. Warmest regards, Miles Morgan Operations Director.


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Review from S D (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my heartfelt appreciation for the exceptional care my father has received at Hampton Manor. From the moment he arrived, the staff have gone above and beyond to make him feel comfortable, safe, and valued.
The facility is immaculate and well-maintained, offering a warm and inviting
atmosphere.
What truly sets Hampton Manor apart is the incredible team of caregivers. Their compassion, patience, and professionalism are evident in everything they do. They take the time to get to know each resident personally, ensuring individual needs are met with respect and dignity. Communication with the staff has been outstanding, with regular updates keeping us informed and involved.
In summary, Hampton Manor provides my father with a high standard of care that exceeds our expectations. I wholeheartedly recommend Hampton Manor to anyone seeking a compassionate and supportive environment for their loved ones.

Reply from Miles Morgan, Operations Director at Hampton Manor

Thank you ever so much for taking the time to review our care home, Hampton Manor. Understanding the impact on your family members' life is incredibly important to us, and it warms our hearts to know that you've noticed our dedication and care. Kind regards, Miles Morgan


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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Hampton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Hampton Manor is calculated as follows: ( (350 Excellents x 5) + (22 Goods x 4) ) ÷ 372 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

Residential - Local Authority Available, Private Available


Awards / Recognitions (1)

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Meet the Team (1)

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Donna Dove

Job Title: Home Manager

Joined: 2024

Meet Donna - Our Compassionate Care Home Manager


She is the heart and soul of Hampton Manor. With over a decade of experience in the management of care, Donna combines deep industry knowledge with a warm, personable approach to both leadership and care. Her dedication to creating a welcoming, inclusive environment is evident in every smile, every activity, and every personalized care plan.


Donna’s expertise isn't just in managing the daily operations with excellence, it's in her ability to connect deeply with our residents, understanding their unique needs and histories, and making them feel truly at home. Her leadership ensures our team delivers the highest standard of care, with a focus on enhancing the quality of life for every resident.


Under Donna's guidance, our home is more than a place to live, it's a vibrant community where every resident is valued, respected, and empowered. Join us in celebrating and supporting Donna, a true luminary in care home management, who makes Hampton Manor not just a care facility, but a place to call home.