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Harborne Lane Nursing Home has ample parking at the front of the building giving easy access to the home.
Harborne Lane Nursing Home has a Review Score of 7.7 (7.730) out of 10, based on 2 reviews in the last 2 years. Over all time Harborne Lane Nursing Home has 6 reviews.
Review from T M (Son of Resident) published on 26 June 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gary Grant, Home owner at Harborne Lane Nursing Home
Thank you for your feedback, if you think that there are other areas that we could improve within our home we would love to hear from you. Please get in touch and let us know.
Kindest regards,
Gary
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Review from Oliver G (Husband of Resident) published on 24 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gary Grant, Manager at Harborne Lane Nursing Home
Thank you so much for your review and feedback. We are always trying to improve our home so the positive review is very much appreciated.
Kindest regards.
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Review from Rachel K (Daughter of Resident) published on 16 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from A N (Friend of Resident) published on 23 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E C (Husband of Resident) published on 4 November 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alison Mulligan, Home Manager at Harborne Lane Nursing Home
Thank you for submitting this review.
Showing your appreciation on this website is valued by everyone at Harborne Lane. It is always a pleasure to care for our residents.
Staff work hard and feel valued when they learn about reviews such as this.
We are grateful for your kind words.
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Review from Katy L (Sister of Resident) published on 10 September 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 7.7 (7.730) out of 10 for Harborne Lane Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.458 for Harborne Lane Nursing Home is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.272 Points relating to the number of positive Reviews for Harborne Lane Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 2 Positive Reviews ÷ 13.6 = 0.147
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Oct 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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