Harbour Manor

Bluebell Way, Felixstowe IP11 6AE
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10 16 Reviews
  • Harbour Manor, Felixstowe
Harbour Manor is a new, luxury care home in Felixstowe, near Ipswich.

It opened in Spring 2024 and offers residential, respite and dementia care.

Their staff are compassionate and nurturing and work hard to create a welcoming and safe environment.

The care home's head chef and their team use fresh, locally sourced ingredients to create an exciting dining experience for the residents. There are also fun pop-up restaurant events and baking sessions.

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Care Provided by Harbour Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maxine Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Harbour Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,475 – £1,475
    • Self-Funded Residential Dementia Care £1,475 – £1,475
    • RESPITE Self-Funded Residential Care £1,475 – £1,475
    • RESPITE Self-Funded Residential Dementia Care £1,475 – £1,475

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Harbour Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


Harbour Manor Reviews (16)

10

Harbour Manor has a Review Score of 10 (9.963) out of 10, based on 16 reviews in the last 2 years. Over all time Harbour Manor has 16 reviews.

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Review from Shaun A (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving from your own home to a residential care home is a significant step in life. The Staff at Harbour Manor helped my Mother to realise both the necessity, and benefit of doing so. Their understanding, appreciation and sensitivity to my Mother's needs is a thoroughly positive experience. For my Mother,
and all our family. We are very grateful for the level of care and attention provided by the staff, and the uplifting atmosphere created by them.

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Review from J C (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Harbour Manor provide excellent care. The staff are caring and friendly. There are lots of activities for residents to join in with. Meals are excellent, varied and healthy. It is truly 'a home' and not institutional in any way.

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Review from David B (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had also stayed at another care home in Suffolk that I thought was good but this made me realise how excellent Harbour Manor is with outstanding care. I did not have to worry at all about him having respite here. All the staff were friendly and helpful. Made welcome from the moment arrived.
Was a very comfortable stay I will certainly use again. I was trying think of something they could improve on but could not think of anything.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for taking the time to leave such a fantastic review for Harbour Manor, I am so pleased your father settled so well and enjoyed his respite stay with us. We will look forward to welcoming dad back to Harbour manor again soon.


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Review from Colin L (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging for our friend to transfer to Harbour Manor was made easy. Upon arrival she was welcomed, made to feel at home and involved. The care is excellent and thoughtful resulting in our friend always smiling and looking happy when we pop in.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your great review, I am so pleased your friend feels settled and at home at Harbour Manor.


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Review from Susan B (Partner of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with Harbour Manor, in every aspect. The care, the staff and the homely feel of the place, my partner felt secure, which was a relief for me.
The staff were very attentive and helpful, the rooms were lovely, a bit of private space.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your partner felt safe which meant you were reassured. Thank you.


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Review from Richard P (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact we were treated with the utmost kindness and consideration. There was no question we asked that went unanswered. All our concerns were addressed and laid to rest. We were assured that my mother would receive the very best of care appropriate to her needs and so it proved
to be. I would say that all the staff there went beyond their job spec to make my mum comfortable and happy in her final days. My gratitude is very long lasting.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The whole team at Harbour Manor not only pride themselves on delivering outstanding care but also offering a warm friendly and welcoming environment for all visitors and your review confirms the fantastic work the whole team does. Thank you.


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Review from S C (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very emphatic staff, always pro active with residents and visitors. Harbour Manor always pleasing on the eye, clean, maintained and well looked after.
My mum, whilst confused at times, is looking better the longer she lives at Harbour Manor. She knows she is looked after and cared for. Long may this
last.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased you are seeing an improvement in mum since she moved into Harbour Manor. Thank you.


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Review from Daniel H (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a genuine friendliness amongst the staff at Harbour Manor which extends to residents. This shows several things, the home is well run and well managed, and the friendliness extends to the residents who are very well looked after in all respects. The facilities are excellent, of course, but
so is the home's commitment to providing activities for residents. Harbour Manor was recommended by a friend and we have found it all we had hoped for. Another family member who has worked in care homes visited recently and is very complimentary. We made the right choice for my mother and I have no hesitation recommending Harbour Manor.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The whole team at Harbour Manor not only pride themselves on delivering outstanding care but also offering a warm friendly and welcoming environment for all visitors and your review confirms the fantastic work the whole team does. Thank you.


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Review from Nicola S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit to Harbour Manor we were so impressed. The rooms are like hotel rooms with plenty of beautifully furnished day rooms for residents to relax in.
My mum moved in and hasn't been this happy and healthy in years.
The activities that are arranged are fantastic and although mum
doesn't join in with all of them she thoroughly enjoys the ones she does, especially the trips out to garden centres and pubs!
The care she receives is wonderful. I cannot recommend Harbour Manor enough. We no longer feel guilty for mum having to go in to a care home as her life has improved in so many ways since moving to Harbour Manor. Thank you to everyone there for all they do.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your fantastic review, I am so pleased how impressed you are with the facilities Harbour Manor has to offer and more importantly how happy mum is. Harbour Manor offers a wide selection of activities both inside and outside the home and it is great to hear how much mum is enjoying them. Thank you.


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Review from Sara A (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been so impressed and delighted with the welcome and care my mother has received since moving into Harbour Manor.
Every member of staff has always been so kind and considerate towards my mum and to all of us. They always have time to listen and reassure.
Mum has been joining in the
various activities and outings which is wonderful to see.
Harbour Manor is such a happy place! I would recommend it to anyone trying to make difficult choices for a loved one. You will not be disappointed!

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Harbour Manor and is enjoying everything the home has to offer. The whole team prides itself on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors and your review confirms the fantastic work the whole team do. Thank you.


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Review from Debbie F (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Harbour Manor two weeks ago, after not being able to settle at another care home.
The facilities are absolutely wonderful, with each resident having their own en-suite wet room.
Mum loved her room straight away, it is so bright and modern.
The care Mum has received so far has
been excellent from all the team at Harbour Manor.
As a family, we have felt so welcome, and nothing is too much trouble.
Thank you to all the team at Harbour Manor, it is so reassuring that Mum is so happy.
I would recommend Harbour Manor to everyone!

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased Mum has settled so well at Harbour Manor and is happy. The whole team pride themselves on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you.


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Review from L W (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you. Great communication from the staff. Dad looks happy in the photos and there has been a lovely variety of activities.
Many thanks this has helped us no end.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased Dad has settled well at Harbour Manor is enjoying the range of activities.


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Review from Sandra D (Sister of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely homely feel to this home, beautifully decorated with a lot of thought gone into it. Plenty of facilities ie cinema room, hairdressers, library. Outside facilities potting shed and patio area to sit out and look at the view. Food is excellent all homemade. Definitely worth a visit.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased your loved one is enjoying all the wonderful facilities Harbour Manor has to offer. Thank you for your feedback about the food being excellent the chefs at Harbour Manor pride themselves on delivering delicious, nutritious home-cooked meals.


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Review from Nicholas W (Son of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is brand new and situated in an excellent location with ample car parking. The staff are first rate and nothing is too much trouble for them. They are always on hand to assist. The interior facilities are up to date. The food is superb, really. Overall a very impressive establishment.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, the whole team at Harbour Manor pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you. Amy


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Review from Lucinda W (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is the first resident here in this brand-new care home. The home itself is lovely, well-decorated, and equipped. Each bedroom has its own en-suite shower room and a television. There is a large lounge and dining room. On the next floor, there is a cinema room.
The staff are all very friendly
and efficient. My dad is well looked after and cared for. The food is wonderful and my dad is eating well. Nothing is too much trouble. My dad loves it here.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased Dad has settled so well and is enjoying life at Harbour Manor. Thank you.


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Review from Malcolm D (Son-in-law of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an enquiry and tour of Harbour Manor with the Manager we picked it for our Dad who needed to be discharged from the hospital to a Care Home in a hurry. They assessed him and arranged his transportation very quickly and efficiently.
He was the first Resident at this brand new Care Home which
is like a luxury hotel, all of the staff are lovely and nothing is too much trouble, he is well looked after and always treated with dignity. The food is of excellent quality and presentation. He is very happy there and can't say enough positive things about the staff and the Home. We couldn't have made a better choice. I would recommend Harbour Manor to everyone

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The team at Harbour Manor prides itself on delivering outstanding care and offering a warm and friendly environment for both residents and their loved ones. I am so pleased Dad has settled so well. Thank you.


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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Harbour Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Harbour Manor is calculated as follows: ( (182 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Maxine

Maxine Smith

Job Title: General Manager

Joined: 2024

Maxine has enjoyed a successful and rewarding career as a registered nurse for over 25 years. She spent 10 years working as a nurse in New Zealand, with six of those years dedicated to managing a service that provided live-in care for people living with dementia.


Upon returning to the UK in 2015, Maxine was determined to devote her experience and time to ensuring that loved ones living in care homes can continue to pursue their goals and dreams in a safe and caring environment.


Maxine is committed to continually improving the services provided to the residents of Harbour Manor and is dedicated to creating an ideal environment for staff, friends, and family alike.


Frequently Asked Questions about Harbour Manor

What types of Care is Harbour Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harbour Manor provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Harbour Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Harbour Manor?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harbour Manor to the centre of Felixstowe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.