Harcourt Gardens

Harcourt Road, Harrogate HG1 5NL
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9.6 55 Reviews
  • Harcourt Gardens, Harrogate
Finding the right care home for a loved one can be a difficult decision, but from the moment you visit Harcourt Gardens, you'll feel confident that Harcourt Gardens is the right choice for their care.

Harcourt Gardens Care Home provides exceptional residential, nursing, and dementia care in a luxurious, purpose-built setting located in the heart of Harrogate. Their personalised care plans ensure your loved ones feel comfortable and receive the attention they deserve. Upon arrival at Harcourt Gardens, you'll be warmly welcomed by the reception team who will show you around the beautiful home.

Harcourt Gardens prioritises quality care, with nine individual communities to cater to individual needs and preferences. Their highly qualified caregivers provide exceptional care around the clock, focusing on person-centred care.

The team have thought of everything and more to ensure that residents have everything they need for a fulfilling and enriched life. Their Complete Care Package includes high-quality care, luxurious surroundings, and personalised wellbeing programs. Additionally, digital care plans provide daily peace of mind for loved ones.

Kite View is Harcourt Gardens’ new luxury, boutique, sister home, offering delicious food, good company and lovely staff. It isn’t just a care facility; it’s a luxurious, lifestyle led home designed to empower residents to continue living life to the fullest, surrounded by elegance and personalised care. The exclusive, 25 bed home provides spacious rooms with en-suite bathrooms, offering privacy and independence while several communal areas encourage interaction and social engagement.

You’re welcome to join them for coffee and cake in the relaxing Hibiscus Tearooms. Please contact the reception team to book your visit.

Rated GOOD by CQC (September 2022).

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Care Provided by Harcourt Gardens

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thomas Bampfield (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (105)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (105)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 4

Funding & Fees Guide for Harcourt Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,780
    • Self-Funded Residential Dementia Care from £1,895
    • Self-Funded Nursing Care from £1,995
  • (these prices are only a guideline, please contact Harcourt Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Harcourt Gardens has specific visiting suites, both indoor and outdoor, for residents and visitors to enjoy.


  • Parking

  • Underground car park which is accessible for all staff and visitors.


Harcourt Gardens Reviews (55)

Total of 55, showing 1-20
9.6

Harcourt Gardens has a Review Score of 9.6 (9.555) out of 10, based on 39 reviews in the last 2 years. Over all time Harcourt Gardens has 55 reviews.

Overall Experience

  • 44
  • 4
  • 3
  • 0
  • 4

Date Published

55
15
24
39
16

Review from Michael H (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum quite happy and we are delighted with the place and the staff.

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Review from R D (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about
the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.

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Review from Sarah W (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa
and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.

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Review from T E (Son of Resident) published on 19 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We
feel assured she is in safe hands.

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Review from R B (Friend of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.

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Review from Helen R (Granddaughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is
always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)!


The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!


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Review from John H (Partner of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It ticks all the boxes - first class.

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Review from J W (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum feels very much at home here and nothing is too much trouble for the staff.

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Review from Debbie H (Respite Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Harcourt Gardens for respite care following a knee replacement.
It is without a doubt fantastic.
The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be
peaceful or chat, the roof terrace is beautiful, as are the gardens.
The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged.
There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat.
I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave.
Absolutely recommend.

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Review from Gordon S (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!

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Review from S F (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!

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Review from Julia F (Friend of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings,
great staff and care - what more could you ask for.

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Review from C L (Granddaughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.

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Review from Adrian P (Son-in-law of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing
her unnecessary distress when she should have been cared for in a safe and supportive environment.
The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care.
As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety.
We would not recommend Harcourt Gardens to anyone.

Reply from Jill Pollard, Home Manger at Harcourt Gardens

Thank you for sharing your comments. We always strive to provide high-quality care and are disappointed to hear that you thought we fell short on this occasion. We apologise if our recent conversations and previous responses haven't fully addressed your concerns. Please let us know if you'd like to schedule a meeting to discuss this further. Best wishes, Jill


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Review from P P (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not make the mistake of choosing this care home for dementia care.
The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have
been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages.
Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere.
On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.

Reply from Jill Pollard, Home Manager at Harcourt Gardens

We appreciate you taking the time to review our Harcourt Gardens Care Home. We're sorry that your experience fell short of your expectations. We always aim to do the very best for our residents and their families, so it's disappointing to hear you felt we could have done more. However, we welcome feedback as it helps us continue to improve our services. Best wishes, Jill


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Review from Alison W (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would definitely recommend Harcourt Gardens for residential care as the grounds, room sizes and decor are akin to what you would expect from a luxury hotel. In my experience however, the dementia residents on the 1st floor are very much disadvantaged by not having any regular outdoor access to the
grounds or rooftop garden on the 2nd floor in summer due to a shortage of carers. There are no staff working between floors and there are no regular trips outdoors either which is a great shame. The care provided is good but staff shortages limit the opportunity for residents to make full use of the available facilities, such as the cinema room in the basement, which was always empty whenever I visited. Also, the nursing care provided does not include specialist dementia care, which was not apparent to us when we chose Harcourt for residential care to start with. In summary, Harcourt Gardens is a lovely place and is full of lovely people but caters best for residential care.

Reply from Jill Pollard, Home Manager at Harcourt Gardens

Thank you for sharing your experience at Harcourt Gardens. We are committed to providing a high-quality living environment for all our residents and ensuring that their needs are met. We appreciate your feedback, as this helps us identify areas where we can improve. Best wishes, Jill


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Review from Andrew P (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last six months at Harcourt Gardens. His heart was weak, and he had mild dementia. He was very well supported physically during his stay, and the staff had a very helpful and friendly relationship with him. Family visits were encouraged. Access to my father's room was easy, and the
ground-floor bistro was a very welcoming and attractive destination. His condition meant only a few group activities were suitable for him. A few other residents were reluctant to engage with him, but the staff did their best to minimise difficulties. His eventual death in the home was well handled by staff and management, both emotionally and practically. My memories of visiting my father at Harcourt are good ones.

Reply from Jill Pollard, Home Manager at Harcourt Gardens

Thank you for your kind words about Harcourt Gardens. We are deeply touched to hear that your father received such excellent care during his time with us. It is our utmost priority to provide a supportive and comfortable environment for our residents, and we are delighted to know that we were able to meet your father's needs. We are also grateful for your positive review provided during your father's passing. We understand that this is a difficult time for families, and we do our best to offer compassionate support and guidance. Best wishes.


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Review from R W (Son of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few small issues (laundry being the main one as Mum would never change) has been perfect.
It's been a long time since I have seen Mum so happy within herself. Great staff, food and overall stimulation for her. She loves it here.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your mum is happy at Harcourt Gardens. It means the world to us to know she's thriving and feels stimulated. Our care teams are dedicated to providing excellent care and creating a warm and engaging environment. They'll be thrilled to hear their efforts are making such a positive difference in your mum's life. We'll be sure to pass on your kind words about the food as well! Best wishes, Adel


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Review from J L (Sister of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been in Harcourt less than a year as I live in Scotland and no longer drive I have only seen her 4 times, only once when we arrived in the afternoon and you knew we were coming, she was dressed like the lady she was. Once I arrived her hair was covered with what looked like a bird's
nest of cradle cap. I asked that the doctor be called to look at it and it took 2 weeks before I heard the doctor had called. Her wardrobe had many clothes that did not belong to her, holes in woollen jumpers! I have brought and sent clothes here which I see now are named, thank you.
I have spoken to the hairdresser about her hair and she cut and dried it in a new short style which makes all the difference to her and she will see her every 2 weeks. She was a dressmaker, and seamstress in a big way and was always clean and tidy.

Reply from Adel, Home Manager at Harcourt Gardens

Thank you for your review. I am sorry that your visit to see your sister was not as you would have hoped, but am glad to hear that the hairdresser improved things. I have seen her since in her community and chatted with her and she was very happy and content. I hope this eases any concerns but please be assured I am always on the end of the phone if you wish to check on her.


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Review from D B (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has improved in the last two months from a care perspective. Staff had come across cold and uncaring but this has improved a lot. Staff now engage more with residents and come across as friendly and caring, as they should be.
The food is ok, certainly edible but not great, I would describe
the food I have tried as good quality school food, rather than close to hotel standard which I would expect given the cost of the home.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you for taking the time to write a review and share your feedback. We are delighted that you have noticed a positive change in the care provided by our staff over the last two months. We take resident engagement very seriously and are committed to ensuring our staff provides friendly, kind and compassionate care. We appreciate your comments regarding our food, we always strive to offer a variety of high-quality meals for residents and are disappointed that you haven't been impressed. We would love to speak with you about how we can improve these. Best wishes, Adel


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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Harcourt Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for Harcourt Gardens is calculated as follows: ( (328 Excellents x 5) + (81 Goods x 4) + (23 Satisfactorys x 3) + (13 Poors x 2) + (9 Very Poors x 1) ) ÷ 454 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harcourt Gardens is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Jill

Jill Pollard

Job Title: Home Manager

As a home manager, the most important part of my role is to make sure residents are well and feel safe.


It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.


Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.


I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.


Outside of work, I really value my family time, it really is the best thing ever.


Frequently Asked Questions about Harcourt Gardens

What types of Care is Harcourt Gardens registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harcourt Gardens provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Harcourt Gardens have?

There are 105 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Harcourt Gardens?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harcourt Gardens to the centre of Harrogate?

0.6 mile(s) as the crow flies, distance by road may be significantly further.