Harcourt Gardens

Harcourt Road, Harrogate HG1 5NL
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9.6 55 Reviews
  • Harcourt Gardens, Harrogate
Finding the right care home for a loved one can be a difficult decision, but from the moment you visit Harcourt Gardens, you'll feel confident that Harcourt Gardens is the right choice for their care.

Harcourt Gardens Care Home provides exceptional residential, nursing, and dementia care in a luxurious, purpose-built setting located in the heart of Harrogate. Their personalised care plans ensure your loved ones feel comfortable and receive the attention they deserve. Upon arrival at Harcourt Gardens, you'll be warmly welcomed by the reception team who will show you around the beautiful home.

Harcourt Gardens prioritises quality care, with nine individual communities to cater to individual needs and preferences. Their highly qualified caregivers provide exceptional care around the clock, focusing on person-centred care.

The team have thought of everything and more to ensure that residents have everything they need for a fulfilling and enriched life. Their Complete Care Package includes high-quality care, luxurious surroundings, and personalised wellbeing programs. Additionally, digital care plans provide daily peace of mind for loved ones.

Kite View is Harcourt Gardens’ new luxury, boutique, sister home, offering delicious food, good company and lovely staff. It isn’t just a care facility; it’s a luxurious, lifestyle led home designed to empower residents to continue living life to the fullest, surrounded by elegance and personalised care. The exclusive, 25 bed home provides spacious rooms with en-suite bathrooms, offering privacy and independence while several communal areas encourage interaction and social engagement.

You’re welcome to join them for coffee and cake in the relaxing Hibiscus Tearooms. Please contact the reception team to book your visit.

Rated GOOD by CQC (September 2022).

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Care Provided by Harcourt Gardens

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thomas Bampfield (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (105)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (105)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 4

Funding & Fees Guide for Harcourt Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,780
    • Self-Funded Residential Dementia Care from £1,895
    • Self-Funded Nursing Care from £1,995
  • (these prices are only a guideline, please contact Harcourt Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Harcourt Gardens has specific visiting suites, both indoor and outdoor, for residents and visitors to enjoy.


  • Parking

  • Underground car park which is accessible for all staff and visitors.


Harcourt Gardens Reviews (55)

Total of 55, showing 21-40
9.6

Harcourt Gardens has a Review Score of 9.6 (9.555) out of 10, based on 39 reviews in the last 2 years. Over all time Harcourt Gardens has 55 reviews.

Overall Experience

  • 44
  • 4
  • 3
  • 0
  • 4

Date Published

55
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24
39
16

Review from F B (Friend of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came unexpectedly to visit my friend and was treated so special by the staff. As I had no prior engagements and had plenty of time to space I was invited to stay for lunch. We didn't even have to go to the dining room but had lunch at our table in reception. This was lovely and very much appreciated.
The lady who served us was exemplary and even took photos for me to look back on. Thank you so much.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you for your wonderful review. We're so glad that you enjoyed your visit to Harcourt Gardens and that you and your friend were able to enjoy a lovely lunch together. Please feel free to join us for lunch again soon.


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Review from C D (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I had a lovely Sunday lunch together in the bistro. The food was tasty, the portion size just right and the staff looked after us very well. She was very kind and attentive to my father.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you so much for your lovely review. We're delighted that you enjoyed your lunch with your father at Harcourt Gardens. We hope to welcome you back soon for another Sunday lunch with us. Best wishes, Adel


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Review from S S (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent hospitality reception. Food is nice, improved. Feels like there is stronger management in place now. Very clean. Kind staff.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you so much for your lovely review, we're delighted to hear that you enjoyed your visit to Harcourt Gardens. Best wishes, Adel


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Review from Jane W (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Spain, so since my mum has been here, I have visited twice. The first time was just after Mum had moved in and she was very unsettled, but the staff were very understanding and communicated with my brother, who is Mum's main contact. Once Mum moved up to the Harlow Suit, she settled straight
away and is happier than I have seen her for a long time. I can't comment on the care or management as such because I haven't seen them with Mum.

Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens

Thank you so much for your lovely review. It is been our pleasure to care for your mum and we are delighted that she is happy living at Harcourt Gardens. Best wishes.


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Review from J L (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father decided to try life at Harcourt Gardens for 4 weeks of respite following several falls and experiencing acute loneliness following my mother's death. From our initial enquiry and visit to date, dad has been shown great kindness and care from all the staff and I have also been made truly welcome
as his family. Despite the pull of life before, dad has made the decision to make Harcourt Gardens his permanent home and we are looking forward to happier times.

Reply from Jill Pollard, Deputy Manager at Harcourt Gardens

Thank you for your lovely review, we're delighted that your father has made the decision to make Harcourt Gardens his home! It is our pleasure to care for your father. Best wishes


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Review from M D (Respite Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a sudden and unexpected arrival, following a minor stroke and loss of sight, I received a very warm and friendly reception.
The staff have all been extremely pleasant to deal with and generous with their support. I really have no difficulty in recommending Harcourt Gardens to friends and relations
in a similar situation.

Reply from Debbie Daniels, Home Manager at Harcourt Gardens

Thank you so much for your kind words, we're delighted to hear that you have settled in well at Harcourt Gardens and that our team have made the transition easier for you. Thank you for your recommendation.
Best wishes,
Debbie.


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Review from Joan L (Daughter-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother-in-law have recently moved in together at Harcourt Gardens and they have been received with the warmest welcome from a kind, caring and compassionate staff team. The dementia and residential communities are calm and carefully designed, with a series of domestic style living
spaces to make their residents feel at home. The rooms are always immaculately clean and tidy, and the variety and quality of food is perfect. The inclusive atmosphere is what particularly appealed to us; partners with differing needs can transition between floors to spend as much time as they wish with their other halves.

Reply from Debbie Daniels, Home Manager at Harcourt Gardens

Thank you for your lovely review. We're so pleased to hear that you are happy with the care and services that we are providing for your father and mother in law at Harcourt Gardens. It is so important to us that we can support couples who want to stay together.
Best wishes


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Review from Aimee R (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more thankful for the very short time my dad spent at Harcourt Gardens and only wish it could have been longer.
Dad received such great care at the end of his life here. We chose Harcourt after many visits to other homes that just didn’t cut the mustard on what we wanted for Dad's exit
from life.
The staff, the environment, the location, the standard was exactly what we’d hoped for. It was more reminiscent of a 5-star hotel rather than a care home.
Dad resided in the care suite where he and all his family were welcomed, made to feel at home and nothing was any bother. We were treated with empathy, trust, mutual respect and sensitivity. We were able to visit as much as we wanted, stay as long as we wished, and were offered meals and a room to stay in should we feel we did not want to leave Dad. This took so much pressure off a highly stressed time.
All staff were professional, kind, warm and courteous. Bedside manner was exactly how it should be.
I highly recommend a visit.

Reply from Debbie Daniels, Home Manager at Harcourt Gardens

Thank you so much for your lovely review and recommendation. It was our pleasure to care for your dad and to support you and your family at such a difficult time.
Best wishes,
Debbie


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Review from Dawn B (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite and lovely.
Cleanliness exceptional.
Like a hotel.

Reply from Debbie, Home Manager at Harcourt Gardens

Thank you so much for leaving a review, it means a great deal to our teams to know that you are pleased with every aspect of Harcourt Gardens Care Home.
Best wishes


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Review from Marianne P (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall stunning. It has been a tough time for our family, my father needs nursing care following a stroke and my mum has dementia. We looked around other homes that could take them both, but Harcourt stood out by a long mile and have not put a foot wrong since. They genuinely care for not only their
residents, but family too. Communication is fantastic, happy to answer endless questions with a smile, they're understanding, provide lots of information, so supportive, such wonderful staff. Best decision we made. Thank you.

Reply from Debbie S, Home Manager at Harcourt Gardens

Thank you so much for your lovely review, it is our pleasure to care for your parents. Our team will be delighted to hear your wonderful words, thank you.
Best wishes


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Review from K K (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I had been on holiday for 3 weeks, on my return Mum had told me the number of visitors she had had. I spoke to them saying Mum was pleased to see them. They all commented on the four receptionists at Harcourt Gardens. How friendly and helpful they were, especially with the logging in and out machine.
They made their first visit easy as not sure what to do.

Reply from Debbie Daniels, Home Manager at Harcourt Gardens

Thank you for your lovely review, we're delighted to hear that your mum's visitors were all pleased with their experiences when visiting Harcourt Gardens.
Best wishes


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Review from Tina G (Wife of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old husband came to Harcourt Gardens and was immediately cared for with care and compassion. Initially we had a few issues as he needed more care than originally assessed. As soon as this was highlighted by the manager and myself it was addressed and my husband was moved to a more suitable
room. The care he receives is of a very high standard and he is completely settled.

Reply from Debbie Daniels, Home Manager at Harcourt Gardens

Thank you so much for your wonderful review. We're delighted to have been able to accommodate your husband and adapt his care plans accordingly.
Best wishes.


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Review from Ellen C (Sister of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each and every visit to Harcourt Gardens, I have seen the care and attention given by all the staff (numerous ones) to visitors and residents alike. Without saying, the building, furniture, decor and the total layout are beautiful, but the most important aspect of this home is the care and constant
attention to each and every person witnessed and experienced on each visit. To the staff - keep up the good work and your smiles and timeless kindness are the life, blood and joy.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your lovely review; we are so pleased that you are impressed with our facilities and care services. Our teams are the heart of our home, and they will be delighted to hear your kind words.
Best wishes,
Springfield Healthcare.


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Review from Tricia B (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Harcourt Gardens enough. From the day my mum arrived, the staff were friendly and professional. I live abroad, and when I arrived to visit, I was impressed by the professionalism of the staff. As an auditor and hotel consultant, I dean my life checking systems and processes of different
establishments, and I am more than satisfied that my mother is safe and well cared for. Access to facilities is only achieved with a secure fob which is acquired from receptions. The staff are all polite, smart and professional in their area of expertise, and nothing is too much trouble.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review; we are delighted that you have been impressed with our facilities and care services at Harcourt Gardens.
Best wishes,
Springfield Healthcare.


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Review from Carl B (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harcourt is simply the best.
The facilities and team are second to none.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your lovely review; we're delighted to hear that you are impressed with our services at Harcourt Gardens.
Best wishes,
Springfield Healthcare.


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Review from G S (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment can be compared to a four-star hotel with helpful, considerate and professional staff. My mother could not be cared for better.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review, our teams will be delighted to hear your lovely words.
Best wishes.


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Review from J F (Husband of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Care first class in every way.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for leaving us a review, we're glad that you're happy with the care and team at Harcourt Gardens.
Best wishes,
Springfield Healthcare


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Review from Patricia J (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with dedicated staff. Facilities are extremely good and the food is excellent. The easiest way to describe Harcourt Gardens is that it is live living in a five star hotel. I wanted the best for my husband and I believe I have found it.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review. We're so pleased to hear that you are happy with our care services and facilities and we're delighted to hear that your husband is enjoying life at Harcourt Gardens.
Best wishes,
Springfield Healthcare


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Review from Jane K (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and stepmother came to the home at the beginning of the month having transferred from another out-of-area home. From the moment they arrived, management and staff have been welcoming, professional and attentive to their needs. They have also been very welcoming to the family. We are incredibly
impressed after less than a month.
The home environment is absolutely lovely. We are enjoying popping in to see my dad and step mum and seeing how well they are being cared for.

Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review, we're delighted to hear that you're impressed with our care services and our home.
It is our pleasure to care for your dad and stepmother and we always love having you come visit.
Best wishes,
Springfield Healthcare


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Review from M R (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was often unkempt and soiled. We doubted that she was showered regularly so we would bathe her ourselves. The safeguarding/crisis team was involved a few times due to concurrent urine infections (hygiene issues). Twice mum had been put to bed fully dressed and was found the following morning soaked
in urine. Staff was friendly and did their best but seemed out of their depth and some lacked the skill sets required to deal with dementia. High staff turnover and staff shortages. We saw mum every day to feed her and make sure she was clean. We chose Harcourt when were told categorically that this home would see her through her dementia journey, regardless of any changes in her needs. Surprisingly, after 7 months we were told that 'they could no longer cater for mum's care needs' and we were asked to source a new home. Mum is now in her new home which 'specializes' in dementia care only. The difference in her and her care is immeasurable.
Home is nice for residential care but query dementia care.

Reply from Rachael Dunseath, Head of Marketing at Harcourt Gardens

Thank you for taking the time to review Harcourt Gardens. We are sorry that your time with us was not as you would have wished. We always aim to do the very best for our residents and their families, so it's disappointing to hear you felt we could have done more. However, we welcome feedback as it helps us continue to improve our services. We are glad to hear that your Mum is now happily settled in her new home.


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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Harcourt Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.555 for Harcourt Gardens is calculated as follows: ( (328 Excellents x 5) + (81 Goods x 4) + (23 Satisfactorys x 3) + (13 Poors x 2) + (9 Very Poors x 1) ) ÷ 454 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harcourt Gardens is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (87)

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Meet the Team (1)

Jill

Jill Pollard

Job Title: Home Manager

As a home manager, the most important part of my role is to make sure residents are well and feel safe.


It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.


Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.


I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.


Outside of work, I really value my family time, it really is the best thing ever.