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Harlow Hall has a Review Score of 9.8 (9.817) out of 10, based on 30 reviews in the last 2 years. Over all time Harlow Hall has 30 reviews.
Review from Adrian C (Nephew of Resident) published on 10 March 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are pleased to know that the process of your uncle moving to Harlow Hall was made very easy for you during what must have been a difficult decision to make. It is heartwarming to hear how happy and settled your uncle is andhow he is enjoying the activities programme and making new friends. thank you for choosing Harlow Hall and your kind words will be passed on to the whole team.
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Review from Maureen D (Respite Resident) published on 31 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is lovely to hear that your experience at Harlow Hall was a positive one and you enjoyed your stay. We will pass on your kind words to the team and we look forward to welcoming you back to Harlow Hall soon.
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Review from Sarah W (Daughter of Resident) published on 22 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear that your mum is happy and settled at Harlow Hall and is enjoying and making use of all the amenities. We are also really happy to know that, as a family, you can rest assured that your mum is safe, happy and well cared for. We will pass on your kind words to the team at Harlow Hall.
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Review from Diane C (Daughter of Resident) published on 3 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
It is lovely to know how well your dad is settling in at Harlow Hall and has made friends. It's great that, as a family, you can rest assured that he is being well supported and cared for and that you are always made to feel welcome when you visit. We are glad that he is enjoying the homecooked meals prepared by our chefs and that he is joining in with all the activities on offer. Thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.
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Review from Mark D (Son of Resident) published on 17 December 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. Its great to hear how well your mum and dad have settled in to Harlow Hall. It is also wonderful to hear how they are enjoying the home cooked meals provided by our chefs and join in will all the activities provided by the team. We are glad that you are able to leave Harlow Hall assured that your parents are well cared for and supported.
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Review from Jenny C (Daughter of Resident) published on 20 November 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how well your mum has settled into Harlow Hall and how happy she is with the facilities in the home. Across Hartford Care we always like our families, friends and visitors feel as welcome as our residents so we are happy to hear that you are enjoying the welcoming atmosphere of the home during your visits. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.
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Review from Melvyn G (Cousin of Resident) published on 19 November 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Harlow Hall
Firstly, I would like to thank you for taking the time to write such a lovely review, we are thrilled to hear your cousin has settled in so well to Harlow Hall. We have dedicated and trained staff to support your cousin's daily needs, likes and interests. We are also very pleased to hear you as a family and your loved one experienced the best transition from hospital to Harlow Hall. I will be sure to pass your kind comments on to the whole team at Harlow Hall
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Review from B W (Partner of Resident) published on 21 October 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is great to hear how settled and happy your partner is at Harlow Hall and that you are finding the staff friendly and helpful. We will pass on these kind words to the team and will look into the laundry situation and find a solution to make this better.
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Review from Rebecca B (Daughter of Resident) published on 21 October 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write these lovely words. It is great to hear how happy your dad is and that he feels supported by the team at Harlow Hall and he is especially enjoying the homecooked meals the chef prepares and the comfy beds! It is also lovely to hear how, as a family, you can rest assured in the knowledge that your dad is well cared for and safe. We will pass on your kind words to the team at Harlow Hall.
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Review from S H (Friend of Resident) published on 12 September 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy your Aunt is at Harlow Hall and you are happy with the care, support and respect she receives from the team. We will pass on your kind words to all at Harlow Hall.
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Review from L A (Daughter of Resident) published on 12 September 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for these kind words. It is great to hear how happy your mother is at Harlow Hall and you are happy with the care and support offered by the helpful, friendly team. We are pleased that your mother, and you, enjoyed the activities provided and had fun at the summer fun day. Thank you for taking the time to write this review and your kind words will be passed on to the team at Harlow Hall.
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Review from J B (Friend of Resident) published on 12 September 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how your friend is enjoying his visits to Harlow Hall and that the transition to do this was made so much easier by the team. We are pleased that his wife can rest assured that her husband is settling in well and she is able to relax a little while he is enjoying his time with the other residents and making good use of the facilities offered at Harlow Hall. Thank you for these kind words which will be passed on to the team at Harlow Hall.
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Review from S W (Resident) published on 9 September 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy you are at Harlow Hall and we will pass on these kind words to the team.
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Review from Steven L (Son of Resident) published on 30 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
At Hartford Care we welcome feedback so thank you for taking the time to write this review. We will pass on your kind words to the activities coordinator and chef at Harlow Hall who we are sure will be happy to hear them. With regards to your other points, we understand there has been an appointment made to meet with the manager so your concerns can be discussed.
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Review from C B (Wife of Resident) published on 30 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. At Harlow Hall we are pleased to hear how happy you are with the facilities, that the team are friendly and welcoming and how your husband enjoyed his first visit. We will pass on these kind words to all the team at Harlow Hall.
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Review from Laura G (Granddaughter of Resident) published on 30 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for these kind words. We are pleased to hear how settled your Nan is at Harlow Hall and that she is thriving, relaxed, happy and enjoying the wonderful facilities, especially her en suite bathroom. It's nice to know that the activities programme is enjoyed and with the extra new minibuses Hartford Care have acquired, there will be extra trips out for the residents to enjoy. Once again, we welcome your feedback so thank you for taking the time to write this review and your lovely words will be passed on to the team at Harlow Hall.
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Review from M M (Daughter of Resident) published on 22 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for your feedback; it helps us to continuously improve the service we offer. At Harlow Hall, we have a variety of meals on offer within our four weekly seasonal menus, including vegetarian options and alternatives, snacks, and all-day refreshments in addition to this, a menu which is available within all our dining rooms and bedroom services. Our team works as one, as we have multiple dining areas our team does like to get involved during lunch service and is trained to the same food and dining standards. Our reception team are always on hand to help, and for times they may be away from the desk, we have a call point so any one of our team members can help you. We would like to discuss this in further detail, so please do come and speak to one of our management team members when you are free.
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Review from Beryl C (Wife of Resident) published on 4 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you very much for your review. Your kind words will be passed on to the manager and staff at Harlow Hall.
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Review from Louise G (Daughter of Resident) published on 30 November 2023
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for your review. We are happy to hear that you are pleased with the facilities and staff at Harlow Hall and that any issues were ironed out very quickly. The activities schedule is in process and will be in full swing very soon. We look forward to seeing you again.
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Review from Elizabeth W (Daughter of Resident) published on 17 November 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall
We are so pleased you are happy with the level of care provided to your mum and how much it has put your mind at ease. We are grateful for your kind comments about the home and our hard-working team; we will ensure these comments are passed on to the whole team. Thanks again.
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The Review Score of 9.8 (9.817) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for Harlow Hall is calculated as follows: ( (301 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 350 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.
Job Title: Deputy Manager
Joined: 2023
*Description yet to come*