Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.8 30 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.

Care Provided by Harlow Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chris Ahenkorah (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Harlow Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • Special offer - for a limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.


  • (these prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 30, showing 1-20
9.8

Harlow Hall has a Review Score of 9.8 (9.817) out of 10, based on 30 reviews in the last 2 years. Over all time Harlow Hall has 30 reviews.

Overall Experience

  • 25
  • 5
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Date Published

30
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16
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Overall Experience  Overall Experience 5.0 out of 5

When my uncle needed full-time care, I felt guilty as I toured various homes, finding many unwelcoming. Initially, I dismissed Harlow Hall, thinking it was beyond our budget. However, I was pleasantly surprised by its affordability. Visiting the home, I found it exceeded my expectations, resembling
a five-star hotel with 24-hour care.
The admissions process was seamless and respectful, easing my concerns. Now, five weeks into his stay, my uncle is happily settling in, enjoying activities and companionship. Each visit feels like stepping into a warm, welcoming home.
I wholeheartedly recommend Harlow Hall for anyone seeking residential or dementia care for a loved one. It truly embodies care and compassion.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall

Thank you for taking the time to write this review. We are pleased to know that the process of your uncle moving to Harlow Hall was made very easy for you during what must have been a difficult decision to make. It is heartwarming to hear how happy and settled your uncle is andhow he is enjoying the activities programme and making new friends. thank you for choosing Harlow Hall and your kind words will be passed on to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

I have just had my first experience of respite care and I found the home to be spacious, very comfortable and the staff warm and friendly. I am looking forward to my further stays in February and May.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall

Thank you for taking the time to write this review. It is lovely to hear that your experience at Harlow Hall was a positive one and you enjoyed your stay. We will pass on your kind words to the team and we look forward to welcoming you back to Harlow Hall soon.


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Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to go into a home, but within 2 days at being in Harlow Hall she loved it and didn't want to leave. She calls it a hotel with all the staff amazingly kind and helpful.
The amenities are great, cinema room, cafe/bar, salon and garden everything she could wish for. My family and I now
feel she is safe and looked after which is all we ask for.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall

Thank you for taking the time to write this review. It is wonderful to hear that your mum is happy and settled at Harlow Hall and is enjoying and making use of all the amenities. We are also really happy to know that, as a family, you can rest assured that your mum is safe, happy and well cared for. We will pass on your kind words to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My dad is still quite new to Harlow Hall but seems to be settling in, all staff have been very welcoming and very friendly and always very polite. They have helped Dad to find friendship and the support and company that he was desperately looking for. The meals are plentiful and beautifully made with
snacks if wanted the home is warm and homely with plenty of space to wander around and Dad is now enjoying taking part in the many activities offered daily which is lovely to see. I have visited at different times of the day and have always seen staff sitting with residents chatting and supporting.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall

It is lovely to know how well your dad is settling in at Harlow Hall and has made friends. It's great that, as a family, you can rest assured that he is being well supported and cared for and that you are always made to feel welcome when you visit. We are glad that he is enjoying the homecooked meals prepared by our chefs and that he is joining in with all the activities on offer. Thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My mum and dad moved into Harlow Hall from hospital in mid November and absolutely loved it there.
The facilities are excellent, it's like a 5 star hotel.
Mum and dad love the food and enjoy joining in with all the different activities that are put on.
The staff are so lovely they can't do enough
for them, nothing is to much trouble.
It's a pleasure visiting them and I always leave Harlow Hall with a smile on my face knowing that they are well looked after, safe and happy.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. Its great to hear how well your mum and dad have settled in to Harlow Hall. It is also wonderful to hear how they are enjoying the home cooked meals provided by our chefs and join in will all the activities provided by the team. We are glad that you are able to leave Harlow Hall assured that your parents are well cared for and supported.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Harlow Hall four weeks ago and has settled in very quickly. The staff are helpful and kind and the home is modern, spacious and very well designed. The food is excellent and there is a friendly, welcoming atmosphere with lots going on. The large carpark and flexible visiting times make
it easy for mum's family and friends to visit. Mum is very happy at Harlow Hall.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. It is wonderful to hear how well your mum has settled into Harlow Hall and how happy she is with the facilities in the home. Across Hartford Care we always like our families, friends and visitors feel as welcome as our residents so we are happy to hear that you are enjoying the welcoming atmosphere of the home during your visits. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My cousin was discharged from hospital into Harlow Hall and the transition was handled very quickly and efficiently by the manager with very little input from us. All of the staff are very pleasant and helpful and have helped my cousin settle in very quickly, even if he is a little confused as to where
he is.
It's great to have the peace of mind knowing that he is safe and being well looked after in a nice light, airy and modern friendly environment.
I hope that he will soon have the confidence to join in with the many activities organised for the residents.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Harlow Hall

Firstly, I would like to thank you for taking the time to write such a lovely review, we are thrilled to hear your cousin has settled in so well to Harlow Hall. We have dedicated and trained staff to support your cousin's daily needs, likes and interests. We are also very pleased to hear you as a family and your loved one experienced the best transition from hospital to Harlow Hall. I will be sure to pass your kind comments on to the whole team at Harlow Hall


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Overall Experience  Overall Experience 4.0 out of 5

The move into Harlow Hall went very well. My partner seems settled and happy. The manager and all the staff are very nice and helpful. I do feel the laundering could do with a bit more care. Harlow Hall is a very nice environment, very bright and cheerful.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. It is great to hear how settled and happy your partner is at Harlow Hall and that you are finding the staff friendly and helpful. We will pass on these kind words to the team and will look into the laundry situation and find a solution to make this better.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been here since mid September and I can't tell you how happy we are. We know he's safe and well looked after. The staff care about the residents and are very helpful and know the residents really well. They have activities every day and the food always looks delicious.
For me, the best
bit of writing this review is that my dad has told me that he finds everyone very nice and says the food is lovely and we know he is safe and well looked after.
The facilities and decor are very modern, as they opened a year ago, and this is great for the residents - it's light and airy. Rooms are very well furnished, with fridge, wet room, bed is bigger than a single and apparently comfy, I'm told by my dad. The building is kept clean and always smells nice.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write these lovely words. It is great to hear how happy your dad is and that he feels supported by the team at Harlow Hall and he is especially enjoying the homecooked meals the chef prepares and the comfy beds! It is also lovely to hear how, as a family, you can rest assured in the knowledge that your dad is well cared for and safe. We will pass on your kind words to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Auntie is very happy, she is the oldest resident and is treated with care and respect.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. It is wonderful to hear how happy your Aunt is at Harlow Hall and you are happy with the care, support and respect she receives from the team. We will pass on your kind words to all at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy at Harlow Hall. It has a lovely atmosphere, the staff are very friendly and helpful. There are always things going on. Today was a summer fun day. Lots of people visiting and staff staying after shift finished. Bouncy castle for children, a singer and barbeque. A lovely
day all around.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for these kind words. It is great to hear how happy your mother is at Harlow Hall and you are happy with the care and support offered by the helpful, friendly team. We are pleased that your mother, and you, enjoyed the activities provided and had fun at the summer fun day. Thank you for taking the time to write this review and your kind words will be passed on to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Harlow Hall enough for making my friends transition into the home for a day a week so easy and comforting. The lady showed my mother-in-law and myself around, what a great home, clean and comfortable full of amenities, even a film room. My friend has settled well, this is down to the kind
and pleasant staff. They are very caring and professional. He has got to know his surroundings and the staff now and goes to the home every week without an issue. This was a great concern for us as he never does anything without his wife. This has been a great respite for his wife and has made it easier to cope the rest of the week with him, he has Alzheimer's and forgets who she is and how to process things. Again I cannot praise Harlow Hall enough for their care and the welcome they gave to him.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. It is wonderful to hear how your friend is enjoying his visits to Harlow Hall and that the transition to do this was made so much easier by the team. We are pleased that his wife can rest assured that her husband is settling in well and she is able to relax a little while he is enjoying his time with the other residents and making good use of the facilities offered at Harlow Hall. Thank you for these kind words which will be passed on to the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy here, nothing more to say.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. It is wonderful to hear how happy you are at Harlow Hall and we will pass on these kind words to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My mother initially stayed for one month's respite and settled in well to the home. She was welcomed and we felt comfortable leaving her for the first time. She became a full-time resident the following month.
We have been concerned about staffing levels at times and cleaning of the resident's bedroom/en
suite bathrooms and laundering of clothes is poor. Despite names on clothing, my mother is often in other residents' clothing and vice versa. Clothing is often creased and un-ironed. This upsets us as a family as my mother took great pride in her appearance and we know she would be upset.
Food is on the whole excellent when the full-time chef is working.
The activities member of staff is excellent and obviously cares for the wellbeing of all the residents depending on their abilities in a very professional manner. She often takes time to paint my mother's nails which I know Mum loves. Care overall is satisfactory.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

At Hartford Care we welcome feedback so thank you for taking the time to write this review. We will pass on your kind words to the activities coordinator and chef at Harlow Hall who we are sure will be happy to hear them. With regards to your other points, we understand there has been an appointment made to meet with the manager so your concerns can be discussed.


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Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, with very friendly staff, very welcoming environment and great facilities. Everywhere is kept to a very high standard and my husband enjoyed his first visit there telling me how good the food was. Overall excellent.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for taking the time to write this review. At Harlow Hall we are pleased to hear how happy you are with the facilities, that the team are friendly and welcoming and how your husband enjoyed his first visit. We will pass on these kind words to all the team at Harlow Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My nan became a permanent resident of Harlow Hall in November 2023. When she arrived, she was the 8th resident.
Harlow Hall, in terms of facilities and compared with care homes in the immediate area is ahead by miles. The cinema, sky bar and multiple-use spaces are impressive and well-utilised.
After
some adjustment, my nan is thriving, she is well, healthy, relaxed and happy. She values her large clean room and to date still talks about the fact that she has her own en suite bathroom.
The manager, deputy and reception manager are approachable, friendly and more importantly, they know what they are doing! They proactively seek support for Nan as and when she needs it.
The newly appointed activities coordinator has begun to secure regular activities and entertainment, which is enjoyed by all. It will be good to see Harlow Hall offer their residents trips out, and I appreciate that this may come into fruition as more residents arrive.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for these kind words. We are pleased to hear how settled your Nan is at Harlow Hall and that she is thriving, relaxed, happy and enjoying the wonderful facilities, especially her en suite bathroom. It's nice to know that the activities programme is enjoyed and with the extra new minibuses Hartford Care have acquired, there will be extra trips out for the residents to enjoy. Once again, we welcome your feedback so thank you for taking the time to write this review and your lovely words will be passed on to the team at Harlow Hall.


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Overall Experience  Overall Experience 4.0 out of 5

Food is not usually a good mixture. It's not always hot when it's supposed to be, and there aren't usually many choices.
The carers are sometimes left to serve the food.
The entrance and exit are rarely staffed, and visitors have to find a member of staff to let them out or wait for them to answer
the door to get access.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for your feedback; it helps us to continuously improve the service we offer. At Harlow Hall, we have a variety of meals on offer within our four weekly seasonal menus, including vegetarian options and alternatives, snacks, and all-day refreshments in addition to this, a menu which is available within all our dining rooms and bedroom services. Our team works as one, as we have multiple dining areas our team does like to get involved during lunch service and is trained to the same food and dining standards. Our reception team are always on hand to help, and for times they may be away from the desk, we have a call point so any one of our team members can help you. We would like to discuss this in further detail, so please do come and speak to one of our management team members when you are free.


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Overall Experience  Overall Experience 5.0 out of 5

Most grateful for everything.
Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you very much for your review. Your kind words will be passed on to the manager and staff at Harlow Hall.


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Overall Experience  Overall Experience 4.0 out of 5

Harlow Hall was brand new when Mum stayed, it's hard to review it at such an early stage, however, I can make the following observations:
It's beautiful inside, the bedroom had never been stayed in, and as such there were some key items not set up and ready for her arrival, but these were swiftly sorted.
The
staff I met were great, special shout out to one staff member who's fab at his job and my mum is particularly difficult!
I don't think there were many activities going on, due to it being so new and I think only 7 or so residents were there when she stayed, so not many staff were needed. I'd like to come back once it's really underway as the facilities have the potential to be amazing.
My mum was in respite there for 2 weeks, I did get asked when I would visit her which I hadn't planned on doing as it was also my respite, they let her call me, this was a bit stressful because she just wanted me to come and get her, so some better distraction techniques would be great.
That all said, I'd definitely come back!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for your review. We are happy to hear that you are pleased with the facilities and staff at Harlow Hall and that any issues were ironed out very quickly. The activities schedule is in process and will be in full swing very soon. We look forward to seeing you again.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service - I don't have to worry about my mum anymore which is lovely.
It's a pleasure to visit as well, very hard-working and friendly team.
Everything is so clean, looks and smells great.
Thank you all.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you are happy with the level of care provided to your mum and how much it has put your mind at ease. We are grateful for your kind comments about the home and our hard-working team; we will ensure these comments are passed on to the whole team. Thanks again.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Harlow Hall is calculated as follows: ( (301 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 350 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager

Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.


Emma

Emma Hinks

Job Title: Deputy Manager

Joined: 2023

*Description yet to come*


Frequently Asked Questions about Harlow Hall

What types of Care is Harlow Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harlow Hall provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Harlow Hall have?

There are 66 Single Rooms.

What are the Facilities & Services at Harlow Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harlow Hall to the centre of Aldershot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.