The staff on every occasion have been caring and respectful right throughout the whole team.
J P (Daughter of Resident)
I would heartily recommend Harrier Grange Care Home to anyone!
Justin L (Son of Resident)
He enjoyed the outings and the lovely grounds which he took advantage of
Kathy P (Daughter of Resident)
Fees are inclusive of: The costs of your personal care, Accommodation, All meals, snacks and drinks , All activities at the home , Personal Laundry , Home newspapers and magazines , Access to Wi-fi – if relevant , Hairdressers , Chiropody
The following are not included in the fees and are available at an additional charge:
Personal newspapers and magazines , Guest dining, Free Eye test but no Spectacles, Hearing test and Hearing Aid , Private physiotherapy, Offsite activities and appointments , Private transport used for any appointments.
Harrier Grange Care Home has a Review Score of 9.9 (9.876) out of 10, based on 20 reviews in the last 2 years. Over all time Harrier Grange Care Home has 74 reviews.
Review from Chrstine C (Daughter of Resident) published on 24 March 2025
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your heartfelt review. We are deeply grateful for your kind words and are honoured to have provided care and support to your father and family during such a difficult time. Your appreciation means a lot to our entire team.
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Review from A A (Niece of Resident) published on 7 March 2025
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you so much for your kind words and wonderful review! We're delighted to hear that your uncle was happy and well cared for with us. Your recommendation means a lot to our team, and we truly appreciate your support.
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Review from Ali H (Daughter of Resident) published on 3 January 2025
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your wonderful feedback and for trusting Harrier Grange with your loved one's care.
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Review from Karen W (Daughter of Resident) published on 3 January 2025
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your kind words. We are truly honoured to have been part of your mum's journey and grateful for the trust you've placed in us, knowing she and your family felt cared for and supported at Harrier Grange.
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Review from H D (Daughter-in-law of Resident) published on 16 September 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your kind words. We are glad to hear that we have made a positive impact on you and your family after providing care for your loved one!
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Review from Janet J (Daughter of Resident) published on 27 August 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your heartfelt review! We're thrilled that your mother's milestone 100th birthday was so special, and we're honoured to be a part of her care. Your kind words mean the world to our team.
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Review from M D (Husband of Resident) published on 16 July 2024
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Reply from Jo Needs, Regional Director at Harrier Grange Care Home
Thank you so much for the lovely feedback, we are so pleased that you have experienced high care and respect at the home. We value all feedback and will share this with the team.
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Review from John H (Son of Resident) published on 12 April 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for sharing your experience! We're really happy to hear that Harrier Grange and our team took good care of your dad for the last five years. Your nice words mean a lot to us and remind us to keep giving great service to everyone who lives here. We really appreciate your feedback and trust in us.
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Review from M S (Private Carer of Resident) published on 1 February 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your kind words! We're delighted to hear about your positive experiences during visits.
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Review from D D (Daughter of Resident) published on 25 January 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Your heartfelt feedback means a lot to us. We deeply appreciate your recognition of our commitment to providing professional, caring, and high-quality services, along with comfortable accommodations. Thank you.
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Review from Carol G (Daughter of Resident) published on 11 January 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
We're truly grateful for your kind words; it brings us immense joy to know that your mum feels relaxed and content at Harrier Grange.
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Review from Barbara M (Daughter of Resident) published on 4 January 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Heartfelt thanks for your kind words. We're deeply sorry for your loss. It was an honour caring for your father. Your appreciation means a lot to us.
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Review from A L (Granddaughter of Resident) published on 4 January 2024
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you for your heartfelt words. It was our privilege to care for your special "gramps." We appreciate your trust and recommendation.
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Review from Sue O (Daughter of Resident) published on 21 August 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Hi Sue, I deeply appreciate your kind and motivating feedback.
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Review from Cathy L (Daughter of Resident) published on 21 August 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you, Cathy, for your lovely feedback; this means a lot to us.
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Review from C G (Daughter of Resident) published on 16 June 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you so much for sharing your feedback with us. We understand that the decision to place a loved one in a care home can be incredibly difficult, and we appreciate your trust in us to provide a nurturing and supportive environment for your mother. We are delighted to hear that your mother has settled in well and that she is being cared for by our dedicated team.
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Review from Rodney N (Husband of Resident) published on 16 May 2023
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Review from Teresa L (Daughter of Resident) published on 4 May 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
We really appreciate you leaving such a complimentary review and rating our service. We are happy to hear that you are pleased about the standard of the home and the care.
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Review from Justin L (Son of Resident) published on 4 May 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Many thanks for your review, from the management and staff here at Harrier Grange.
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Review from Carolyn B (Daughter of Resident) published on 4 May 2023
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Reply from Baiju Punnasserry, General Manager at Harrier Grange Care Home
Thank you Carolyn for taking the time to write your review. The team here at Harrier Grange really appreciate your lovely feedback.
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The Review Score of 9.9 (9.876) out of 10 for Harrier Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.876 for Harrier Grange Care Home is calculated as follows: ( (211 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 234 Ratings = 4.876
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Harrier Grange Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2018
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Job Title: General Manager
Joined: 2019
Baiju is a Registered Mental Health Nurse who obtained his Nursing Degree in India in 1997. Since then he has worked for many Hospitals and Health Care Groups including Bupa, Four Seasons and Brighterkind. Baiju has worked in different job roles and has extensive experience and knowledge in caring for elderly people, including those with Dementia and End-of-life Care. He is committed and passionate about giving the best care to vulnerable adults who deserve to receive the best dignifying care in the late days of their lives.
Baiju is a very friendly, approachable, honest and committed person, who believes passionately in the value of people, culture and right behaviour. Baiju has far-reaching knowledge and experience in care standards and health and safety regulations. Recently he has supported and helped a care home to receive an Outstanding report from CQC.
Job Title: Deputy Manager
Joined: 2021
Salim completed his degree in RGUHS in India and ONP at City University London and then moved to Andover in 2016 with his wife and his 3-year-old son. He has been working as the Clinical Lead in an Andover-based nursing home for 5 years after becoming a registered nurse in 2012. Salim enjoys playing badminton and plays for a local club in Andover!
Job Title: Administrator
Kirsty has recently become a part of the team at Harrier Grange as the new Administrator. Having relocated to the UK from South Africa with my family, she brings over 15 years of extensive experience in administration, events management, and hospitality to my role.
Kirsty takes pleasure in multitasking and is always eager to lend a helping hand with a cheerful smile whenever and wherever needed. She looks forward to contributing my skills and positive attitude to the success of our team at Harrier Grange.
Job Title: Receptionist
Joined: 2017
I have worked at Harrier Grange since 2017 and started as the Hostess looking after the residents, making sure they had everything they needed. In 2019 I moved to the position of Receptionist which is a position I really enjoy. Having been at Harrier Grange almost since it opened, I have the good fortune of knowing all the residents and their families really well and pride myself in always being there to help in any way I can.
Job Title: Head Chef
Meet Krystyna, head chef at Harrier Grange. Krystyna loves using fresh, ingredients to make delicious meals and has been cooking for over 30 years and enjoys working in fast-paced kitchens. Krystyna is passionate about sustainable cooking and likes to create a collaborative atmosphere where everyone can be creative. She is good at leading teams and solving problems, taking pride in making tasty dishes and believing in the importance of each team member. Krystyna is excited to be part of Harrier Grange and looks forward to sharing her skills and passion for cooking.
“Let’s make dining here special for our residents by serving delicious food and building a sense of community.”
Job Title: Head Housekeeper
Sarah has extensive experience as a Head Housekeeper having worked in prestigious hotels as well as in the MOD before moving to the care sector. Sarah and her team take great pride in ensuring that every resident is made to feel as comfortable as possible both in their room and around the home.
Job Title: Registered Nurse
Joined: 2020
I completed my Diploma in nursing in India and my Bachelor's nursing degree at the University of West London. I was working in hospitals in India. Came over to the UK in 2011 and worked for Nursing and Dementia homes in London. I have recently moved to Andover and it is a lovely place. I am looking forward to doing my best for the residents at Harrier Grange and enjoying being part of the committed and dedicated staff there. I enjoy looking after elderly residents and providing maximum support to them and their families. I am always approachable and do my best to provide quality care to the residents.
Job Title: Registered Nurse
Apsara is a compassionate and dedicated registered nurse with about 2 years of experience in various clinical settings. She has a proven track record of providing exceptional patient care and promoting well-being.
Skilled in assessing patient needs, implementing care plans, and collaborating with interdisciplinary teams, Apsara began her career as an overseas registered nurse, working with a diverse range of patients. In the UK, working as a care assistant for elderly individuals and a support worker for learning-disabled clients. Apsara completed her UK Nursing and Midwifery Council (NMC) registration and is currently working at Harrier Grange as a registered nurse, where she enjoys caring for elderly people. Apsara is hard-working, reliable, and always seeking to improve my skills, confident in making a positive impact in any healthcare setting.
Job Title: Registered Nurse
Joined: 2020
I completed my nursing qualification over 10 years ago in India and moved to the UK. I worked as a Healthcare Assistant for 5 years while completing my Level 7 in Healthcare and then went on to gain my PIN Number and become a Registered Nurse. I have spent the last 5 years working as a Nurse in care homes.
I am really happy to be a part of the Harrier team and I have become very fond of the residents in my care. I will be bringing my 10 years of healthcare experience to Harrier Grange to help enhance the lives of our residents.
Job Title: Team Leader
Joined: 2022
Melissa has joined with Harrier Grange team as a Team Leader. Melissa has a lot of experience in care and is a great addition to the care team. She is very friendly and loves nothing more than to bring a smile to the faces of our residents.
Job Title: Care Assistant
Joined: 2022
My name is Afroza Tisha and I have been working since September 22. Since I joined here, all management, my fellow colleagues and residents have been very much welcoming. The working environment is peaceful as well as professional. I have no doubt, that I can achieve more here for my professional growth.
Job Title: Care Assistant
Jonathan is a dedicated Care Assistant committed to providing compassionate care and support to patients in diverse settings. He strives to improve daily life through thoughtful assistance with daily tasks, ensuring optimal well-being and comfort. With experience in all aspects of personal care, Jonathan maintains confidentiality and compliance standards to enhance patient care. Consistently monitoring physical and emotional well-being, promptly reporting changes and suggesting adjustments to care plans. My approach emphasises high-quality care, fostering independence and self-belief in clients with disabilities.
Job Title: Care Assistant
Chelsey is a dedicated caregiver with eight years of experience in providing exceptional care within the local area. Throughout her career, Chelsey has had the privilege of working closely with individuals in their later years, and this experience has ignited a deep sense of purpose within her and she firmly believes that every elderly person deserves to be treated with dignity, respect, and compassion, and is driven by the desire to improve their quality of life.
Chelsey is currently undergoing training to become a therapeutic counsellor, aiming to provide comprehensive care for individuals in all aspects of their well-being.
Job Title: Activities Coordinator
Joined: 2023
I have recently joined Harrier Grange with a Security background and previously worked in the Covid Test Centre and in Pharmaceuticals. My interests are music, football, reading and poetry. In my spare time, I enjoy dining out and travelling.
I am looking forward to my new role at Harrier Grange.
Job Title: Activities Coordinator
We’re excited to introduce Amy as our new Activities Coordinator! Amy will be working closely with our activities team, with a special focus on supporting our dementia community. She brings a wealth of knowledge from her background as a SEND teaching assistant and is currently enhancing her skills by studying for her Level 2 qualification in Counselling Skills. We’re confident Amy’s expertise and dedication will make a meaningful impact in our Home!
Job Title: Gardener
Joined: 2023
Throughout my 42-year career as a class 1 driver at Booker, I have developed a strong work ethic, excellent driving skills, and a commitment to safety.
In my free time, I enjoy spending time with my family and enjoy the outdoors. I have always had a keen interest in gardening and property. I have always tried to incorporate this passion into my work and personal life and take pride in maintaining a beautiful garden with various plants, flowers, and trees.
I am looking forward to working at Harrier Grange in the gardens to make it an attractive enjoyable place for residents, staff and visitors. Overall, I am a hardworking, reliable, and passionate individual with a wealth of experience and a diverse range of interests.
Job Title: Kitchen Assistant
We’re thrilled to welcome Olivia as the newest member of our Kitchen Assistant team! With her valuable experience in the hospitality industry, Olivia has seamlessly integrated into our kitchen crew and has been a fantastic addition, rounding out our team perfectly.
Job Title: Kitchen Assistant
Joined: 2025
Prem has been an invaluable part of our kitchen team as a Kitchen Assistant for the past three years. Her dedication, proactive attitude, and willingness to go above and beyond make her an incredible asset. Always ready to lend a hand and make the chefs’ work easier without being asked, Prem truly embodies teamwork at its best. She has also excelled in training our new kitchen assistants, sharing her expertise and setting them up for success. We’re so grateful to have Prem as a cornerstone of our kitchen crew!
Job Title: Housekeeper
Christine has been working at Harrier Grange for the past five years as part of the housekeeping staff. She loves her job and takes great pride in maintaining a clean and welcoming environment for our residents.
Christine is known for being a very friendly and bubbly person and enjoys interacting with the residents and making their day a little brighter. Helping the residents is a true passion of hers, and always strives to go above and beyond to ensure their comfort and happiness.
Job Title: Housekeeper & Landry Assistant
Jackie has been working in care for over six years and has had multiple roles within the industry including both domestic and care. Her primary responsibility is a cleaner but extends her support by picking up care shifts when needed. Jackie is known for providing attentive care to all of our residents and ensuring that their overall well-being is prioritised.