Harrington House

Harrington Street, Bourne PE10 9HA
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9.8 36 Reviews
  • Harrington House, Bourne
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Care Provided by Harrington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Person in charge
  • Karen Dale (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)

Facilities

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Harrington House Reviews (36)

Total of 36, showing 1-20
9.8

Harrington House has a Review Score of 9.8 (9.767) out of 10, based on 13 reviews in the last 2 years. Over all time Harrington House has 36 reviews.

Overall Experience

  • 31
  • 5
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Date Published

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Review from Lesley B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found staff at all levels to be caring, helpful and very professional in the 3 years Mother was at these premises. We always found the same was given to us when visiting and we always felt comfortable in the environment. We wouldn't hesitate to recommend Harrington House to any future
people who were considering placing a relative in care.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you so much for your kind review! We're so glad to hear your mother felt comfortable and well cared for during her time at Harrington House. It means a lot to us that you would recommend our home to others. Warmly, The Team at Harrington House.


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Review from Pam L (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of the care home system. And wow - what an experience!
Every single member of staff is so, so lovely. Everyone is very friendly, very kind and very helpful. The way they interact with residents is wonderful. And it's not just the residents they care about and look after.
They extend this to family members too. The last few months have been a very stressful and emotional time for me. Many members of staff have offered me a listening, understanding and supportive ear and sometimes even a hug! They feel like friends I have known for years! This is every bit as valuable as the care they provide for the residents and I will never be able to thank the staff enough for everything they have done for both me and my mother. She has had to move to another care home now which is closer to her family and friends. But her final comment was 'I wish I could take all the staff with me!'
I cannot recommend Harrington House and the staff highly enough!
Thanks to everyone.

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Review from S W (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was brought to Harrington House. The care he received is excellent. You would never get a better team, they are all fantastic. The food is fantastic and the staff are a credit to this home. I really can't say anything bad at all and I will recommend the house to family and friends.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you so much for taking the time to leave such a wonderful review about Harrington House! We are thrilled to hear that your dad received excellent care and that you found the food on offer fantastic.
Your kind words about our team truly mean a lot to us. We strive to provide the best possible care for our residents, and it's incredibly rewarding to know that our efforts are appreciated. We will be sure to share your feedback with the entire staff – it will definitely brighten their day!
We are honoured that you would recommend Harrington House to your family and friends. That's the highest compliment we can receive.


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Review from Delia B (Respite Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how enjoyable my stay here has been. Everyone from cleaners, kitchen staff, laundry, carers and office staff have treated me with kindness and dignity from what at the beginning for me was a very stressful time. Their patience and encouragement has helped to get me home once more.
I would recommend your home to anyone who is reluctant to leave home to live or recuperate. Well done. Once again thank you to everyone.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you for your heartwarming review. We are delighted to hear that your stay was enjoyable and that our staff made a positive impact on your experience. Your kind words are deeply appreciated and motivate us to continue providing exceptional care.
Thank you for recommending our care home Harrington House. We are honored by your endorsement.
Sincerely,
Director


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Review from M S (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was helped from leaving the hospital to Harrington House, although she was very confused and troubled. Staff were helpful and reassuring, and as visitors, we were welcomed and supported also with any concerns we had with Mum's welfare.

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Review from Carole B (Respite Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Harrington House with a fractured wrist and fractured knee, with no weight bearing, so I could not do anything for myself. The care I received at Harrington House was absolutely excellent, nothing was too much trouble. The food was lovely and all home-cooked. The house and rooms were kept
spotless. All the staff and management have been wonderful and because of this it has helped me to make a full recovery with their help. Thank you.

Reply from BOB DHALIWAL, Director at Harrington House

Dear Carole,
Thank you so much for your kind words and lovely review! We are so glad to hear that you had a positive experience at Harrington House, despite your injuries. We are committed to providing our residents with the best possible care and support, and we are so happy to hear that our staff and management were able to help you make a full recovery.
We are proud to offer our residents home-cooked meals and a spotless environment. We know that feeling comfortable and well-cared for is essential to recovery.
Thank you again for your feedback. It means a lot to us to know that we are making a difference in the lives of our residents.


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Review from Rosemary N (Respite Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here unexpectantly due to family circumstances. I was extremely upset! However, I have been treated so kindly and with great care throughout. I shall be safe to leave the carers here who have helped me get over a very traumatic event.

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Review from P R (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming. Staff is always able to give an update on how Mum is doing. Mum is well looked after, her room is nice and clean and I am happy that Mum is safe and secure. If there are any problems the staff will contact me immediately.

Reply from BOB DHALIWAL, Director at Harrington House

Dear PR,
Thank you so much for taking the time to leave us a great review! We are so glad to hear that you are happy with the care and attention that your mum is receiving at Harrington House.
Your feedback means a lot to us, and we are committed to providing our residents with the best possible care. We are always working to improve our services, and your comments will help us to do that.
We are especially pleased to hear that you appreciate the friendly and welcoming staff. We know that it is important for our residents to feel comfortable and safe, and we work hard to create a warm and welcoming environment.
Thank you again for your feedback. We appreciate your support, and we look forward to continuing to provide your mum with the best possible care.


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Review from Brett T (Son of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother unfortunately has mobility issues, getting to the point where she couldn’t walk. Mum entered Harrington House in May 2023 leaving in July 2023, and from the moment she arrived to leaving, she was never treated with anything other than respect.


This also goes to how they treated me whenever

I visited the care staff were always welcoming, and always on hand to put my concerns at ease I rarely had any anyway!


They concentrated on helping mum walk again, and succeeded, mums walking will never be the same as 20 years ago but she is home now and walking around aided and unaided!
Mum also had memory issues and confusion, this is undiagnosed but we believe it is obvious however they always were so kind and respectful!


From the Manager to the rest of the staff they all worked towards the same goal, ensuring the residents have as comfortable lives as possible, honestly, none of them get paid enough!


Thank you Harrington House, 100% will recommend it!


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Review from Joan P (Sister of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since January and has received the best care we had hoped for. All the staff are lovely people and have been very friendly to us. We can't recommend them enough. Thank you!

Reply from Bob Dhaliwal, Director at Harrington House

Thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear that your sister has been receiving the best care possible at our facility. We are always striving to provide our residents with the highest quality of care, and it is so gratifying to hear that our efforts are appreciated.
We are also very happy to hear that you have been impressed with our staff. We have a wonderful team of people who are dedicated to providing our residents with the best possible care. We are always looking for ways to improve our services, and your feedback is invaluable to us.
Thank you again for your kind words. We are so proud to have your sister as a resident, and we look forward to continuing to provide her with the care she deserves.
Sincerely,
Bob


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Review from K G (Son of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very tentative towards my mother, she is still well looked after and has settled in very well since she was admitted in March 2023. She has a lovely bedroom and outlook. The carers interact with her with bingo, singing and other activities. She seems very happy there.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you for your review of Harrington house, these reviews are a great moral boost for the care teams, as it does recognise their hard work and commitment in providing genuine care for their residents.


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Review from S H (Wife of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Harrington House Care Home since the end of March 2023. The manager and all the staff are excellent. They are very caring, enthusiastic, hardworking and encouraging. They are aware of the needs of each resident and are always proactive in encouraging them to have a
good experience every day and to mix with other residents. If a resident is upset, members of staff will sit with them and listen to their worries and try to help in any way they can. The staff are always friendly when I arrive. I know my husband is receiving the best care. He is getting stronger and is now able to walk a short distance with a wheeled walker. I am looking forward to him returning home in the not-too-distant future. I would definitely recommend this care home.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you for taking the time to leave Harrington House a review, it's great to hear that your husband has settled in, and is showing positive signs of recovery, and that the care team have been attentive in providing "the best care".


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Review from I G (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The transfer of mum to Harrington House was handled very well by the managment of the Care Home. Everyone was, and still are most considerate, towards mum. All the carers treat mum, and visitors with respect and dignity. They are a very friendly and helpful team. I am particularly impressed that there
is a choice of main meals for the residents. Again, the catering staff are first rate. Everyone takes an active interest in mum and from what I see, the other residents also. I would have no hesitation in recommending this to other potential users.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you for your review, we are pleased to learn that your mum has had a positive move into Harrington House. The team at the home work tirelessly and when their hard work is recognised, it is a great moral boost for them. We will sure to let the manager and the team know that their efforts are having a positive impact.


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Review from Susan A (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic job the manager and all the staff did during the transition from another care home to Harrington House Care Home. My mam had various visits before the move to get familiar with the new premises and once the move took place she easily settled in. A brilliant job well done by all!
I
am so impressed by all the staff who continue to work tirelessly for the good of the residents. Thank you. My mam is in very good hands! This gives me peace of mind being two and a half hours away.

Reply from Bob Dhaliwal, Director at Harrington House

Dear Susan,
Thank you for your lovely review of Harrington House, the managers and care team. They have worked tirelessly to ensure that we had a smooth transition from Chevington House to Harrington House. It's good to hear that the experience has been positive and that your mam has settled into Harrington and hopefully a lovely new and comfortable place to live.
Regards,
Bob.


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Review from T D (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole staff and team were totally exceptional in the care and well-being of my elderly father. They are all a total credit to their profession. Heartfelt thanks to them all.

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Review from Sue A (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First BBQ for family and friends since Covid. Lovely atmosphere. The food and company were excellent. The raffle raised over £1300 - brilliant. An entertainer sang, encouraging us all to join in. Residents seemed to enjoy having their families join in all the songs. Obviously, a lot of work was completed
by all staff. Well done.

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Review from J F (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring. Food is lovely. Visitors are made very welcome.

Reply from Alice Willis, Operations Manager at Harrington House

Thank you for your lovely review. It's great to hear such positive comments.


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Review from Barbara C (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, very helpful and answer all questions that are asked. Mum loves it there and is very happy, she has really come on since being there for six months. We wish that we made the choice long before. Would definitely recommend Chevington House Care Home.

Reply from Alice Willis, Operations Manager at Harrington House

Thank you for your lovely review. We are so glad to hear your mum is very happy with us.


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Review from F I (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father used the reablement service after a fall and time in hospital. They were amazing, letting us visit and spend time with him. They worked with us to get him home for Christmas. The food was amazing and everyone was so lovely and caring. Just what he needed to build himself up for home.

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Review from Steve B (Stepson of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough positive things about the team at Chevington House.
My father is looked after in a caring and loving way and is always treated with dignity and respect. The quality of care is second to none.
Over the past year, my father has suffered with Covid-19 and was hospitalized. Without
the staff at Chevington House, I seriously doubt if my father would still be with us.

Reply from Bob, Director at Harrington House

Dear Steve, thank you for your review. It's always a great morale boost for the care team when their efforts and dedication are recognised. We very much appreciate you taking the time to leave us a review.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Harrington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Harrington House is calculated as follows: ( (121 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 150 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrington House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Harrington House

What types of Care is Harrington House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harrington House have?

There are 40 Single Rooms.

How far is Harrington House to the centre of Bourne?

0.3 mile(s) as the crow flies, distance by road may be significantly further.